Very Helpful explaining the process and extremely friendly.
Everything, such as detail work was very nice. They are easy to work with!
We are recommending Cothran Homes whenever we speak about our new home.
Everything was great and went smoothly. I would highly reccomend to friends and family.
Although I haven't moved in yet, the townhome appears to be constructed well, in a timely manner and with quality products. One issue I did have overall is that since I was in on the decisions (i.e. cabinets, flooring, etc.), Cothran offered NO incentives to me, the buyer, because if it fell through they would be responsible for selling the home. Had I picked anything, but neutral colors I could see the issue, but that was not the case. Also at this time, this was one of the more expensive homes they can now use in their comps.
Additional Comments - We are very pleased and this is our second Cothran Home. We have confidence and enjoy the Cothran home. The changes in the amenities and the design are great. It is like a retreat, which is better than our current townhome.
Areas Of Satisfaction - I would say Cothran Homes met and exceeded my expectations by being flexible on their end with the closing. Most builders would say, "Hey, you know what. We are offering the home to someone else. You didn't qualify or aren't in a position to buy this home," or they would let other buyers consider it. So, I think for me, it was just the fact that they stood behind the fact that is was our home.
I have recommended these homes to two friends
Christine was very helpful with the process and walked me through every step.
beautiful communities and good looking homes. I am impressed with all the small details in the home that are included at no cost unlike other builders, the quality of the finishes and the amount of space in the home.
I am happy with my house.
Awesome build quality and craftsmanship. We love our home and couldn't be happier!
Working with Dia was wonderful and such an easy process. Understanding and communicative.
The people that helped me there on site were very nice, very helpful, and very informative. I liked all of the options that were available to me for the home. I think that the options that are available are good quality. I also like the layout of the home.
They have learned from previous home designs and their product is well thought out.
I enjoyed the process and I feel that I got a very nice home for a reasonable price.
Recognized Excellence - We are still early in the process and have not interacted with anyone other than Donna Brown. We have found Donna to be very professional, helpful and knowledgeable. She has been a delight to work with so far. We fully anticipate a smooth transaction through and post closing.
the staff was very friendly
I enjoy living there. The workmanship has been good, otherwise I would not have purchased there.
Areas Of Satisfaction - Home is well built with many amenities included. Using their mortgage lenders made the buying process go easily and most of the closing costs were paid for.
I have already recommended Cothran Homes.
I have waited for one solid year to have the back yard fixed so water doesn't flood the patio.THE LANDSCAPE Company is horrible and unresponsive, needs to be replaced immediately.Cochran needs to be reactive on issues such as poor, disgusting water issues to our patios and homes in general.Never should it take a year to get issues taken care of and to date nothing is repaired
I already have and my neighbors moved in.
The absence of any quality control is frightening. Things which were obviously wrong regarding materials, workmanship and appearance were ignored and often repeated on subsequent homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cothran Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys