The Cothran Homes builder is nice, and we like the construction and amenities.
Cothran Homes has gone above and beyond for us during our home buying process. The builder, Thomas, walked through the home with us during the orientation and was extremely helpful and knowledgeable.
Quality and price were very fair. Company is very easy to work with.
Connie Ketchum was wonderful to work with.
18 months after building a townhome with Cothran Homes – we experienced two water spots from a roof leak on the upstairs bedroom ceiling after a rain storm. I called Cothran who hid behind the 1-year warranty and also the HOA. They said the roof is the responsibility of the HOA. I called the HOA who immediately sent a roofer. The roofer reported no evidence of water leaking from the roof, however, it was 10 days after the leak happened. The HOA was quick to take the position that there was no problem and dismissed the issue. We had the same roofer come back when it was raining who identified two different leaks – one around a vent pipe and another area where they replace some shingles.
The bill was $600, which the HOA refused to pay since thy did not approve the roofer returning a second time. The builder has also gone silent on my email communications.
For those prospective customers considering Cothran Homes, I would think twice. It is unfortunate that Cothran took this position, but if this is how they treat new customers with this issue then you should consider another builder. There are builders out there who stand behind their work.
Cothran Homes is a quality builder, and they are attentive to customer needs.
Cothran Homes provides an exceptional service and high quality product.
Great process from start to finish!
The convenience and proximity of the shopping centers to the community are very decent. It is very commuteable. From this standpoint, I rate them a five.
We love Christian and Matt; they are the best of the best. This is our 2nd home with Cothran Homes, and we chose them again.
I also recommended my brother who is also buying a unit in the same complex.
Overall a well built home.
Builders have a poor reputation for follow through and follow up. Shortly after moving there were a number of items that required a resolution. After initial meeting, there was zero contact. In addition, I recently passed my one year in house. There is supposed to be a follow up. I have not been contacted yet. All in all disappointing.
Everything went smooth.
They've been really great to work with and really responsive.
Our experience with Connie Ketchum was A-1! She is and was, most helpful in answering questions and resolving issues. Recommending this type of home would depend on what friends are looking for.
Areas For Improvement - Everything was great!
The homes are well-made & the features that come included are great. The Cothran team is friendly & responsive -- it felt as if every step in the process was tailored just for me.
We had looked at other developments to Judah’s the final result but this development has had several issues with the development.
Yes I would ...
I did recommend and our friends are buying in The Retreat!
Everything, such as detail work was very nice. They are easy to work with!
We are recommending Cothran Homes whenever we speak about our new home.
Everything was great and went smoothly. I would highly reccomend to friends and family.
Additional Comments - We are very pleased and this is our second Cothran Home. We have confidence and enjoy the Cothran home. The changes in the amenities and the design are great. It is like a retreat, which is better than our current townhome.