Our experience with Connie Ketchum was A-1! She is and was, most helpful in answering questions and resolving issues. Recommending this type of home would depend on what friends are looking for.
Areas For Improvement - Everything was great!
The homes are well-made & the features that come included are great. The Cothran team is friendly & responsive -- it felt as if every step in the process was tailored just for me.
We had looked at other developments to Judah’s the final result but this development has had several issues with the development.
Yes I would ...
I did recommend and our friends are buying in The Retreat!
Everything, such as detail work was very nice. They are easy to work with!
We are recommending Cothran Homes whenever we speak about our new home.
Everything was great and went smoothly. I would highly reccomend to friends and family.
Additional Comments - We are very pleased and this is our second Cothran Home. We have confidence and enjoy the Cothran home. The changes in the amenities and the design are great. It is like a retreat, which is better than our current townhome.
Areas Of Satisfaction - I would say Cothran Homes met and exceeded my expectations by being flexible on their end with the closing. Most builders would say, "Hey, you know what. We are offering the home to someone else. You didn't qualify or aren't in a position to buy this home," or they would let other buyers consider it. So, I think for me, it was just the fact that they stood behind the fact that is was our home.
I have recommended these homes to two friends
Christine was very helpful with the process and walked me through every step.
beautiful communities and good looking homes. I am impressed with all the small details in the home that are included at no cost unlike other builders, the quality of the finishes and the amount of space in the home.
I am happy with my house.
Awesome build quality and craftsmanship. We love our home and couldn't be happier!
Working with Dia was wonderful and such an easy process. Understanding and communicative.
The people that helped me there on site were very nice, very helpful, and very informative. I liked all of the options that were available to me for the home. I think that the options that are available are good quality. I also like the layout of the home.
They have learned from previous home designs and their product is well thought out.
I enjoyed the process and I feel that I got a very nice home for a reasonable price.
Recognized Excellence - We are still early in the process and have not interacted with anyone other than Donna Brown. We have found Donna to be very professional, helpful and knowledgeable. She has been a delight to work with so far. We fully anticipate a smooth transaction through and post closing.
the staff was very friendly
I enjoy living there. The workmanship has been good, otherwise I would not have purchased there.
Areas Of Satisfaction - Home is well built with many amenities included. Using their mortgage lenders made the buying process go easily and most of the closing costs were paid for.
I have already recommended Cothran Homes.
I have waited for one solid year to have the back yard fixed so water doesn't flood the patio.THE LANDSCAPE Company is horrible and unresponsive, needs to be replaced immediately.Cochran needs to be reactive on issues such as poor, disgusting water issues to our patios and homes in general.Never should it take a year to get issues taken care of and to date nothing is repaired
I already have and my neighbors moved in.
The absence of any quality control is frightening. Things which were obviously wrong regarding materials, workmanship and appearance were ignored and often repeated on subsequent homes.
Areas Of Satisfaction - Chtistine Cashman answered all my questions immediately. Matt is "my hero". He has made sure any problem I have encountered has been soolved in a timely manner.
Christine was a delight to work with. We are looking forward to living in this community!
Not doing things right the first time. Not managing sub-contractors. Luxury is just a word, not the reality.
I am very happy with the construction of the townhome. People were very helpful. They helped me make decisions, and they answered any questions I may have had. They would answer my questions, and they would tell me where I needed to go. They would tell me what I needed to do. I am very happy with the whole way of changing my life from Illinois to South Carolina. It was the best decision I ever had. I love the community. It is nice and quiet. It was wonderful to work with everyone. They would talk to you, and resolve any issues. It was a good experience.
One of the best building companies I've worked with. They have great quality products and provide professional staff.
Cothran Homes is a first-rate company. There staff is professional, respectful, and respond to requests in a timely manner. The quality of their work is very good and I would not hesitate to recommend them to others.
Recognized Excellence - It was a pleasure to work with Matt, Jeff, Pete and Anthony. They are knowledgeable about there respective responsibilities and easy to communicate with.
Areas Of Satisfaction - Because of the quality of their staff throughout the organization, my wife and I were confident in the building process from start to finish. The company has a wealth of experience in building private residences.
Favorite Home Feature - Floor Plan
Good quality construction. Their staff is available and responsive.
Areas Of Satisfaction - Communication and follow up. Jeff Powell is extremely efficient. Quick and thorough follow up.
Recognized Excellence - Christine Cashman and Jeff Powell. Great assets to Cothran Homes.
Areas Of Satisfaction - Working with staff, mortgage company and closing attorney. All very accommodating.
Very satisfied customer.
Recognized Excellence - Pete Kellos, construction superintendant ... very accomdating, and very professional. We enjoyed working with him.
Areas Of Satisfaction - Overall, it's a very nice development and we are very satisfied.
Favorite Home Feature - The location.
Areas Of Satisfaction - Working with Christine was very helpful. Everyone was very helpful and done in a timely manner and of good quality.
Recognized Excellence - Matt has gone above and beyond in terms of customer service and satisfaction during my first home buying experience. I will happily recommend Cothran Homes to all my friends and family in the market to purchase a new home.
Areas Of Satisfaction - Efficient and consistent lines of communication during any and every question or concerns that I have had.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cothran Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys