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My criticisms have nothing to do with the workmanship or materials. The company was very slow to commit to an appointed time for the work and just as slow to send out the paperwork upon completion. I had to make three phone calls to get things moving along.
Pre-sale service was great...installation was fine. Post sale support has been terrible. Two out of three trees we purchased (for more than $1,000) not doing well. I asked Moon Valley if they would come back out to site to inspect for anything we might be doing wrong in so much as water or fertil... more
Very professional. Every evening, they cleaned up. Always prompt. Finished the job ahead of schedule. Wonderful to work with.
I was very pleased with the whole process from start to finish.
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