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They did a great job completing our home after the initial builder went bankrupt and we had them finish our basement as well. Very professional and high quality work.
Excel roofing service was excellent - honest, straightforward company, easy to work with to the point we called on them a second time for hail damage repair.
How Legacy does has much to do with the level of professionalism of their service representative. Previously I had a good experience, this time not so much. One bad apple in charge spells trouble. In the future I would only deal with those recommended by HomeAdvisor.
They are pros with great integrity. I am very impressed with their performance.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Chillcoots as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys