Our office staff is working from home while no more than three people can be in the office at a time. We are remotely meeting with staff and clients.
Make sure that they have quality craftsman working in your home. Drew was great, and reassuring. He followed up with the project and was responsive. I just wanted my stuff to be done right the first time.
There was not a lot of follow up after the completion. You don't hear from anyone after it's done.
When they gave me the estimate, they were very thorough and very detailed. They gave some really good advise and the crew was very friendly. They cleaned up when they were done every day. I highly recommend them.
Since the beginning of my experience with Starlight, they were helpful, informative, showed me all the options that I had, and made the process of buying my house really easy and comfortable. I appreciate Taszia Farrington, she was fantastic, as well as Josh, who is in charge of the subdivision I pu... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cason Graye Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys