We are practicing social distancing, educating our team about proper hygiene, and wiping surfaces of their vehicles regularly. We do not need face-to-face contact with clients to perform estimates or services.
Recognized Excellence - Terry and his assistant were excellent in the installation and clean-up. They were very respectful of my property and listened and explained any concerns I had.
Schedule - We had to reschedule a few times due to weather.
Recognized Excellence - The salesman I worked with was very professional, got us the information we asked for, and was very good about following up with us.
No complications. They delivered what they sold me. Installation was quick. It's been raining ever since, and so far, no problems.
Recognized Excellence - The president of the company came out and gave me the estimate, and the installer--Jason or Josh, I'm not sure--explained everything and did the whole job by himself, so it wasn't a bunch of wasted labor.
Areas For Improvement - Nothing has fallen short as of yet. It's been raining ever since, but so far, so good.
Additional Comments - I recommend them to friends. Their price was better than the other two quotes I got. Everything went well.
The service personnel were very professional and knowledgeable and the quality of work was outstanding.
People are very friendly , professional and I would recommend them to friends and associates . Thanks for a job well done!
Areas Of Satisfaction - They look great and sturdy
They did a great job.
Recognized Excellence - Your salesman was wonderful and so was the installer. Knew their product and were very professional. Will highly recommend
Areas Of Satisfaction - They replaced gutters and everything was satisfactory.
Areas Of Satisfaction - They did a beautiful job. It looks like a brand new home.
The workers are very, very professional when they are on the job, and they are very meticulous about their job.
Recognized Excellence - I would like to recognize the salesman Ken. This is the second time we have used the company. I recommend the company to everybody I speak to.
Areas Of Satisfaction - I was most satisfied with the installation. They did an excellent job like they always do when I have used them.
Additional Comments - I recommend them to everyone. When people see my gutters and ask, I tell them where they came from and who to contact.
Recognized Excellence - Rhett, (sales consultant), was very professional, answered all our questions, and helped us to understand Carefree Gutter Guard’s product and installation process which made it an easy decision to choose this company over 3 other companies we had received quotes from. Terry, the crew boss of our job was very informative and helpful throughout the installation when an area of roof rot was noted. The crew members were professional and respectful, kindly going above and beyond their job, utilizing their leaf blower to clear our entire 3 car driveway of leaves after an especially windy night before the day they arrived to do our job. Molly, (office staff), arranged for our job to be put on hold and then completed a week later, after our roofer could repair the roof rot.
Additional Comments - It was a pleasure doing business with this company. Wish all companies provided such a quality product and great service like Carefree Gutter Guard.
Problem Resolution - Had no problems Great product and work crew
Recognized Excellence - Your whole crew was outstanding
Areas Of Satisfaction - Carefree Gutter Guard definately met my expectations by impressing me with the timliness of their work and great workmanship.
Recognized Excellence - Ken and Terry and all of the install guys!!
Areas Of Satisfaction - All areas exceeded my expectations!
Additional Comments - Highly recommend to family and friends for both quality and price!
Areas Of Satisfaction - I’ve had these gutter for over 15 years and strongly recommend them to anyone... Bigger Much better than the tiny Leaf Guard on the market Love Them!!!
I think the Carefree Gutter Guard is easy to deal with. They did a superb job. Terry kept me informed along the way and it was excellent. I would use them again.
Areas Of Satisfaction - The gutters are fabulous. They really really really look good. Terry was very helpful and did a great job. Carefree Gutter Guard went out of their way to do an excellent job with my house.
Recognized Excellence - Sales Rep was great and his word and guarantee was honored to every aspect of jpb
I have already done that. We are very satisfied with the service. The workmen were very nice. We are happy we got it done.
Respectful - They were very courteous.
Additional Comments - We have recieved a lot of compliments.
Recognized Excellence - We were actually on vacation at the time but the installer did call a few times to let us know he was beginning the work and the progress of the project. Rhett Siezega, our salesman, was nice and did a good job.
Only suggestion is to plan an extra day for any required rotted/damaged fascia board replacements by a licensed carpenter, AFTER old gutter tear-off and before new gutter installation. The gutter installers are not qualified nor equipped with the PVC boards and miter/table saws to properly perform this task. Fascia board repair/replacement is a foreseeable part of a gutter job on an older house, and the installation crew should include a carpenter who is equipped to do it, or the homeowner should be advised to contract the job to a qualified carpenter.
Additional Comments - Overall -- Good Job!
We are very satisfied and have already recommended Carefree to our neighbor!
Expertise - Our installer Terry explained what he was going to do and took care of all the details including thorough cleanup.
Sales Knowledge - Rhett is great! He answered every question we had... he knows his stuff!
Recognized Excellence - Molly made sure our job got scheduled just when we needed it. We appreciate the great service.
Recognized Excellence - We have been very happy with our sales rep, Ken Newman. The lead installer and his team are wonderful and can be counted on.
Recognized Excellence - I would like to recognize the work crews. They were really good guys and were friendly. They finished the job quickly and did not stretch it out all day long.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carefree Gutter Guard as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys