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We had a plumbing issue that had stumped three other plumbing contractors prior to calling Ravinia. Kevin came out and diagnosed the problem within a few minutes and was able to correct the issue on the next appointment. His expertise and knowledge saved us a lot of money and inconvenience. We will... more
Overall, my experience with Tundraland was positive but not without some quibbles. Their sales and customer service functions were rather compartmentalized so that communications about questions I had were sometimes rather disjointed: who to talk to about questions I had was not really clear. Also,... more
I was amazed how well it worked collaborating with a designer remotely. Erin was excellent. I felt she had walked through my home; she had such a great sense of space as it currently stood and what it could become. Everything was so professional. The tile guy was amazed at the drawings I gave hi... more
I'm very thankful I found them and that they did the job, but they need supervision.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cardinal Roofing and Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys