Recognized Excellence - Linda Gassman was so knowledgable and helpful with our remodel. We were on a linited time table to have the design done and contract signed but she squeezed us in. Also, we were out of town while work was done and we trusted Mike and the construction crew to be in our house while we were not. We also knew that if something wasn't done to our liking they would come back to correct it.
Areas Of Satisfaction - We knew they do good work as they remodeled our master bath last year. And we knew we could trust them since we would not be here during construction.
Friendly, timely and very neat!
Recognized Excellence - Linda Gassman was very attentive and very knowledgeable. She communicated well with my husband and I. Also she cared! The boys who did the actual work, communicated well and explained everything to me, no matter how many questions I had. Very professional!
Recognized Excellence - Our entire experience with everyone at Cabinets Plus was exceptional! From planning to execution there were no surprises. We called them for this project because our past experience with them was also so positive. Highly recommended!
Recognized Excellence - Terry Kenney is super!
Areas For Improvement - It would have been nice if they had their own painters, so that we did not need to contract separately, although Jason's group was very good.
Areas Of Satisfaction - The crews were "top notch", knowledgeable, caring craftsmen. The tile installers could have been a little more careful and neater however.
Additional Comments - It was a pleasure dealing with the company and made this huge project a little easier for us to deal with.
Clean - After they finished, my garage (the staging area) was cleaner than when they started!
Recognized Excellence - It's a pleasure to work with Terry. She offered good suggestions to help me keep things within my budget,. Have already recommended her to several friends. I was very happy that Mike and Brian were part of the team for the second bathroom, since they had already done a great job on the first bathroom I had remodeled.
Areas For Improvement - Nothing fell short of my expectations. The only thing that might have helped a little would have been if they had gotten involved in the wallpaper removal aspect of the job.
Areas Of Satisfaction - I appreciated that they were very respectful of the common areas of my building. My neighbors even remarked on how plastic was laid down in the hallways. All of the team members from start to finish were very considerate of the property and my needs as a customer. They did a very good job throughout the process of keeping me informed of the scheduling of everything.
Additional Comments - Best thing I ever did was decide to use Cabinets Plus. I had lots of ideas about what I wanted but no clue about how to pull it all together. Working with them made me enthused and happy about the remodel instead of dreading it!
Areas Of Satisfaction - The design of kitchen and daily schedule plan.
I have already referred people to them!
Schedule - We have had them do 2 bathrooms and our kitchen because they follow a tight schedule. Plus they give you to follow what they are doing every day.
Areas Of Satisfaction - Schedule is very important to them, but I like to know who coming & what they plan on doing!
Additional Comments - You pay for what you get! The job they do is over the top compared to other companies! We know!
Long-time satisfied customer.. They remodeled a kitchen and 2 baths in my former house. Now they've done the kitchen, 3 baths and a tile family room floor. All work is done with their own employees (no subcontractors). They provide a competitive quote for the job and stay on schedule for the project. Their interior decorator incorporates the customer's personal taste and style to create the final 'look'.
Already have, several times!
Recognized Excellence - Everyone involved in my project was great -- starting with being greeted by Rachel in the showroom, Terry with her wonderful design ideas, and the entire work crew. Mike and Brian were awesome, and Casey the tile man was a wizard!
Areas Of Satisfaction - Terry was so patient and helpful, even after I changed my mind several times on things!
Additional Comments - I was going to do some "piece meal" remodeling in my 2nd bathroom, but after seeing how the work was handled by Cabinets Plus for the first bathroom, I will be using them for the second bathroom too. The professionalism and attention to detail make things easy!
Additional Comments - They were great to work with from start to finish, and I would wholeheartedly recommend them.
Cabinets Plus was absolutely wonderful.
Recognized Excellence - I would like to recognize the designer Linda Gassman and the three workers who did the work. Their names were Ron, Chris, and Doug.
Areas Of Satisfaction - I was most satisfied with the care that they took and how organized they were. The most important thing was care. They cared about everything from the start to the finish and they were organized. They did things beyond what they probably should have done. We also had our floors refinished during this time and they coordinated that with the floor refinishing company. Linda actually came when the flooring company was here determining the stain of the floor. They wanted to make sure it worked with the cabinets. If she wouldn't have done that the kitchen would have taken on a different look. It looks beautiful. It's a family run business and they treated John and me like we were family. The care, honesty, and craftsmanship, was way beyond anything we would have thought was possible. We both agreed these were the best workers, tradespeople that we have ever had in our lifetimes and we are 72 years old. I can't tell you how fantastic they are. We are soon going to be working with them to remodel our bathroom.
Additional Comments - We couldn't be happier. We were just astounded by the whole process and how easy they made it. Remodeling and deciding things could be excruciatingly painful and Linda just made everything easy and smooth. She listened to us and had suggestions. Her suggestions were always better than what we could have thought of. This company is outstanding.
All around excellent!!!
Great company, well run and efficient. Their craftsmen are detailed and diligent. O ur designer had a wonderful vision that completely transformed the look of our kitchen and whole home.
They were very knowledgeable, cooperative, very informative and very timely. We had a great experience and I would highly recommend them!
Cabinets Plus had remodeled our entire kitchen and a bath before we started the next project - the master bath. As usual, the result was outstanding, the process was totally organized, the entire staff is amicable, responsible and communicative. Special kudos to Melissa Wilson for another job completed above expectations!
Immensely helpful design advice, and the advice was consistently in my interests rather than in selling more expensive materials. Excellent workmanship. Meticulous care to get everything right.Conscientious compliance with association rules on noise, work hours and disposal of debris. No dirt or accidental damage in the common areas. All my neighbors were happy with the crews.If I had to move and do this again I would not consider anyone else.
Areas Of Satisfaction - #1 design advice, because it would not all look so great without great advice: Combinations of materials, lighting, paint, etc. Advice on whether particular ideas of mine would actually look good. And because Melissa did not push design choices that would not have been in my best interests (for instance, marble countertops and stone tiles would have been a maintenance concern whereas quartz counters and ceramic tiles eliminate that worry.)#2 Care taken to do good work: tile, floors, etc.
Additional Comments - My neighbors were concerned about noise and dirt during the remodeling, but the crews were meticulously clean and careful, followed all association rules regarding work hours etc, and were as quiet as anyone could expect.A few errors were made, but Cabinets Plus corrected them--and I share some blame for not noticing them right away.The flooring damage was caused by the painter, and Cabinets Plus repaired that.I'll probably think of additional good things to say later.
Areas Of Satisfaction - I was most satisfied with the workmanship and the communication.
Recognized Excellence - Melissa provided exceptional service.
Areas Of Satisfaction - We love the quality, the look and beauty of the product's chosen.. we have two beautiful new bathrooms to show off and enjoy.
Additional Comments - The boys are great and respect the houses they are working in being careful of your home covering surfaces and cleaning up after work is finished you would not even know they had been there.
Areas Of Satisfaction - They welcomed my questions and feedback and adjusted things quickly.
Recognized Excellence - Everyone did an excellent job. I
Additional Comments - I was very happy with workers arriving on time and moving the project along as planned.
Areas Of Satisfaction - We are very pleased with the finished project.
Recognized Excellence - Everyone did a fine job. Shouts out to Terry. The main construction group, Kevin and Chris, and painter and finisher, Chris, were all very considerate of our time, asked numerous questions as the project was being completed, and always cleaned up after the days work. Everyone was friendly.
Areas Of Satisfaction - Quality scheduling and workmanship throughout entire project. Stuck to schedule and finished ahead of time, also left house clean after finishing daily.
Recognized Excellence - The entire staff were conscientious and easy to work with.
Areas Of Satisfaction - I appreciate the designing help, the quality of their work, the friendly installers, and their keeping with the schedule they provided. There was excellent communication with all involved.
Cabinets Plus was great, they stayed within my budget, always responsive and helpful. Thank you everyone!
Areas Of Satisfaction - Everyone was so helpful, happy to be there and did a great job.
Cabinets Plus did a complete remodel of the kitchen of a1933 Sears-Roebuck home. This included removal of a wall and some structural improvement. Their work was FANTASTIC! Kevin's team were expert in all areas. They did everything with an eye towards perfection. This house was a real challenge for them but the result is perfect. We are extremely pleased with Cabinets Plus and will recommend them to others. Linda, our designer, was great at taking our concept and evolving it to be both practical and beautiful. Thank you, Linda! Thank you Kevin (and team)! Thank you Kent! We love our new space!!
Areas Of Satisfaction - Most satisfied with the technical expertise and focus on perfection of the install team.
Areas Of Satisfaction - The crew was professional, respectful, knowledgeable, and helpful. The crew was fantastic.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cabinets Plus, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys