Without hesitation, we would recommend Cross to any friends in need of household repairs or renovations.
We have already recommended Cross to several friends and neighbors.
Sales Knowledge - Our initial meeting was with the owner, Craig Scott, at his beautiful office. Craig demonstrated his comprehensive knowledge of the building and remodeling process and his willingness and ability to satisfy all our requirements.
Professional & Organized - The professional and organizational skills displayed by all Cross employees were outstanding.
Project Lead Communication - We cannot say enough wonderful things about our project manager Jessica. She is incredibly organized, really listened to our concerns, and anticipated our needs. She kept us in the loop and kept the project flowing smoothly. Jessica welcomed any communication from us at any time, always providing a fast response with an action plan and timetable. Her communication style is fun and easygoing. We always felt confident that she would get the job done right, the first time.
CROSS Employees - Cross employees arrived when promised with a clear understanding of their job duties, did them quickly and professionally, cleaning up after themselves.
Quality Of Materials - We asked for the highest quality of materials. It was clear that Cross made the effort to source the best of materials on our behalf.
Quality Of Workmanship - The quality of workmanship was excellent, from employees and subcontractors. The pride they take in their work is evident.
Clean & Safe - Employees were careful to keep the job site clean and safe. Supervisors came daily to inspect the site also.
Schedule - The time frame for job completion was 3-5 months, and actual completion was 9 months. There were some delays caused by Covid considerations, and we increased the scope of the project some. The biggest delay was with the cabinetry manufacturer, Michael Edwards, but we believe Cross made reasonable efforts to move that aspect along.
Value - The level of craftsmanship, professionalism, and communication we received from Cross made this project a fair value for the price.
Areas For Improvement - Job duration was twice what we expected, some delays caused by us and Covid considerations.
Areas Of Satisfaction - Project management, craftsmanship, accountability, courteous and professional employees
Recognized Excellence - Not anyone, but everyone! Jessica -professionalism, problem-solving, communication style, attentiveness, management. Jeremy Ploughman-professionalism, high quality workmanship, problem-solving. John-competence, dedication, attentiveness, enthusiasm. Daniel-competence, willingness to learn. Ruben-management, attentiveness to detail, professionalism, high quality workmanship, problem solving. Mike-competence, easy to work with. Jennie and Rochelle-professionalism, competence, enthusiasm. JMD plumbing and Kingdom Electric-high quality workmanship, problem solving, responsiveness, professionalism. Alonzo-high quality workmanship, professionalism. Craig-professionalism, attentiveness, management. Aaron-management, professionalism, dedication. I sincerely hope I didn't leave anyone out.
Additional Comments - Cross made the entire experience pleasant and fairly stress-free, which remodeling usually is not! Employees are so easy to have around. Timely accounting made it easy to follow the project. Well done. Thank you!
Project Lead Communication - Sunni was beyond amazing. I sit here trying to think of words to convey how happy we are with how she managed the project. Yes the project took longer than projected but it was due to issues that came up, as they always seem to in construction, but she was right on top of them. She was easy to communicate with. We could easily see she loved her work and working for CROSS, very professional and competent.
CROSS Employees - Well everyone on site were but I just want to single out Bryan. WOW talk about a find; CROSS has a diamond that is already sharp on all the edges. I'm from a craftsman family and attempt to be in my work as well so I know one when I see one and Bryan is. He cares about his craft and his craftsmanship. He knows what to do and has honed the skills to do beautiful work. Even the tedious stuff he strove to make it as perfect as possible. He was organized, careful to keep things as picked up/clean as possible. The other CROSS employees that worked on the project here and there showed the same pride and dedication to their craft. And for he most part all the sub-contractors and their employees were very organized and professional. Yuke's electrical and Eliot's landscaping are our new go to companies for anything in their areas. Big Bexar septic did a good job, there were issues but most were out of their control. it is by it's nature disruptive and messy work so we get it. The telephone line and property line issues were problematic but everything worked out.
Quality Of Materials - I'm really hoping this epoxy marine clear coat holds up to the Texas heat and UV light damage better than what was used the first time. That is a bit of an experiment for CROSS as well as us.
Work Done Right - Please see previous comments. We go with CROSS because previous work was done right, we got what we paid for and it was done with integrity, professionally and with attention to detail and quality. I feel this project was the same.
Problem Resolution - Oh yes I really tried my best to rely on Sunni to deal with all the little problems that came up as they always do in construction. She did an outstanding job.
Schedule - Well CROSS certainly tried to but some things just came up that were not anticipated.
Value - In terms of work completed and quality of workmanship absolutely. We will see if the investment in the epoxy paint that I insisted in upgrading to was a wise decision. But that was something I wanted. I appreciate the effort that went into finding the product use. Time will tell on that one.
Areas Of Satisfaction - The closet doors really changed the appearance of the room more than we thought it would-somehow the room looks larger. The bathroom ceiling really made the whole bathroom look new. All of the work was well worth it.
Recognized Excellence - I've mentioned Bryan and Sunni. I was also impressed with Jeremy, he really tried hard to get things done right. I forgot to right down his name but I was also very impressed with the carpenter that came to help with the doors upstairs as well as the employee that helped with the sanding and painting and closet prep. Of course, as mentioned, Elliot and Mr. Yukes were great and I highly recommend you sub with them again.
We have already recommended Cross to friends. It was an extremely positive experience working with Cross.
Sales Knowledge - Everyone we dealt with at Cross was knowledgeable and helpful.
Professional & Organized - Always. Cross was professional and organized from the painters to the carpenters to the project managers to the top.
Project Lead Communication - I had a very good relationship with Anna. She kept us informed on all schedules, changes, and weekly plan. She always responded to my calls and texts. She followed up and followed through.
CROSS Employees - We were very impressed with all of cross employees. They always stopped what they were doing to answer any questions. They were friendly, polite, respectful, professional, organized, and clean.
Quality Of Materials - We are impressed with the quality of materials.
Quality Of Workmanship - Cross has high standards for workmanship. They pay attention to detail and every aspect of the job was done well.
Clean & Safe - Even during demo the job site was maintained to be safe. They cleaned up every week. We were by frequently, almost daily, throughout the whole project and it was always clean and safe or clearly marked where it wasn’t.
Problem Resolution - Problems were addressed in a timely manner and Cross presented options for resolution.
Value - You may pay a little more up front, but you get what you pay for with Cross. Respectively, there were very few headaches. Our home is beautiful now. It’s exactly what we wanted and we would do it all over again with Cross!
Areas Of Satisfaction - Almost in every aspect Cross either met or exceeded our expectations. Cross has a company structure, detailed process, and well designed line of communication that facilitates a smooth and almost seamless project creating a beautiful finished home. Craig was always a phone call away.
Recognized Excellence - It’s hard to single anyone out because we got to know so many so well and everyone did a great job. But, Ruben went above and beyond to insure the job was done to his high standards. He was meticulous but fast. He would catch things that others missed. We got to know a few of the project managers and appreciate that they all have different strengths. They all have high standards. I really appreciate Anna for her communication and being dependable. She made the process more fun with her personality. We always knew what to expect. And she never let an issue go unresolved or a question unanswered.
Cross Construction had done a average size project at my home in 2013 (moving walls and plumbing) and a small project in 2017. When I made the decision to make my home my ‘forever home’ (too many memories of watching my kids grow), I decided the kitchen was too small. Expanding the kitchen meant, not only taking out walls and changing plumbing but this time it also meant removing support beams and placing the appropriate reinforcement. I knew there was only one company I would trust with a project of this size. They completed the project with the highest professionalism and integrity in the middle of the pandemic.
Project Lead Communication - Onsite project manager was invaluable! She kept us on track and facilitates every aspect of the project!
Clean & Safe - Always left everything clean and safe!
Work Done Right - Perfection
Schedule - On time in the middle of the pandemic
Value - Absolutely
Areas Of Satisfaction - The onsite project manager was exceptional, monitored everyone activity. engineers came on site to give clearance when support beams remove and ‘reinforcement ceiling beams’ placed. I was never worried
Recognized Excellence - Project manager Sunni Jaskier was exceptional.
Areas Of Satisfaction - Overall, we are really satisfied with the quality of the final product. Cross accounting and project management were very professional, and we felt that the company was willing to go the extra mile to see that the construction process occurred in a timely way and accommodating our needs. We benefitted from the expertise, knowledge and experience of the entire Cross team. Their suggestions not only enhanced the project design, but they improved the original infrastructure of the house, bringing it up to code and making repairs as needed. The carpenters and painters are really professional; they are good at their job - talented, hard-working and always greet you with a smile. We also really appreciated the effort that Cross made to keep us informed and to make the accounting process so transparent; this allowed us to make the decisions we needed to stay within our budget.
Current Referrals - Some neighbors have expressed an interest in seeing the house because they want to renovate themselves. We will give out your cards as they come by.
Recognized Excellence - Jessica Hinojosa is awesome. She is so knowledgeable and dedicated to delivering the best product possible. Whenever I sent her my concerns, she acted immediately - even on the weekend or at night. She excels at communication and organization, keeping everyone in this complex process in the loop and on schedule. She made special efforts to keep us informed as we moved through the project and helped us make some practical, budget-friendly decisions. Can't say enough good things about Jessica; she is just super and an important asset to Cross.
Additional Comments - Thanks to the whole Cross team. We appreciate the hard work and special efforts on your part to create this beautiful living space for us.
Recognized Excellence - Sunni Jasker
Additional Comments - Keep up the good work.
Areas Of Satisfaction - Their workmanship is always superb
Recognized Excellence - The entire team, with Anna at the lead, was exceptional. Really loved them all.
Project Lead Communication - Prior to Jessica who did an outstanding job as our day to day contact, Ross Dayge was our project manager and was also excellent at communicating with us. They were both available to us almost 24/7.
Value - We bid this entire rebuild job only with Cross and they negotiated with our insurance company so we trust Cross' prices are the same as any other high end contractors in town.
Areas Of Satisfaction - Cross’ Crew is hardworking, courteous, timely and respectful of our home and our dogs. They all worked together well and paid great attention to detail. Everyone offered solutions when problems arose and delivered bad news directly and compassionately. Their workmanship was also outstanding. A big shout out to those outstanding Cross employees we saw the most: Darryl, Lucas, Tyler, Val, Ruben, Manuel, Ross and Jessica! And a big thank you to Craig for negotiating the rebuild budget with our insurance company—no small feat but we are greatly appreciative. We hope the photographs of workmanship in our beautiful new home help bring Cross new and exciting remodel projects. Thank you all.
Additional Comments - We would gladly recommend Cross for any remodeling jobs.
outstanding and professional staff! Stellar work and craftsmanship!
Sales Knowledge - Impressive breadth of knowledge and consistent attention to detail
Professional & Organized - the epitome of professionalism and reliability-our project manager, Sunni Jaskier was an outstanding example of organizational skills, excellent communication skills, ability to mange subcontractors in an effective and respectful manner, and quickly responsive to any queries that I had throughout the project
Project Lead Communication - Sunni Jaskier was an outstanding example of organizational skills, excellent communication skills, ability to mange subcontractors in an effective and respectful manner, and quickly responsive to any queries that I had throughout the project. I would be honored to work with her again on any future projects. She is the epitome of professionalism, skill, and knowledge in all arenas.
Project Coordinator Communication - Very responsive knowledgeable, and accommodating.
CROSS Employees - Exceptionally trustworthy, reliable, and very clean (cleaned up very well daily)
Quality Of Workmanship - Expert level of workmanship
Clean & Safe - exceptionally clean, I have allergies and asthma and am particularly sensitive to dust, etc. They were very attentive and respectful to maintain a clean, healthy environment.
Problem Resolution - Excellent ability in resolving issues in a courteous, professional, respectful,and timely manner.
Areas For Improvement - met all expectations-
Areas Of Satisfaction - All areas, but particularly, Sunni Jaskier as a supervisor,
Current Referrals - I have already given your name to several individuals who were very impressed by our bathroom and my comments about the project
Recognized Excellence - Sunni Jaskier
Additional Comments - Great organization!
Construction, especially on a residence in which one is living in, is always difficult. However, all expectations were clear and timelines were realistic. We knew what we were getting into.
I have used the company for my entire home, four different times and I would recommend them to anyone. They are very professional.
Areas Of Satisfaction - I am satisfied with the quality of work and follow through.
Cross met their budget and finished on time. They were easy to work with and responsive. The quality of their work was excellent and we were very happy with the finished product. We would use them again and have recommended them to our neighbors.
Sales Knowledge - Criag was a consumate professional. He was a stickler for quality control.
Professional & Organized - The entire Cross organization were easy to work with and responsive
Project Lead Communication - Ross always exhibited patience with me and my spouse in responding to our inquiries.. He could answer any question we had.
Project Coordinator Communication - Sunni always kept me timely informed. She was quick to respond to our communicatons.
CROSS Employees - All the employees onducted themselves professionally.
Quality Of Workmanship - Quality and Integrity were the passwords for this company.
Clean & Safe - Ross personally saw that the job site was cleaned up every day before leaving for the day.
Problem Resolution - Anytime we found a problem real or perceived it was resolved immediately.
Value - I believe we got what we paid for.
Areas Of Satisfaction - We would place the quality of their work and their timely responding to our inquiries as our most satisfying experiences.
Current Referrals - We have already recommend CROSS to a number of our neighbors.
Recognized Excellence - Ross, Sunni and Scott were great to work with.
Additional Comments - Our house after 5 months of remodeling looks fantastic. We recommend CROSS.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CROSS as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys