Overall, we’re very happy so far, but there are a few design issues that we feel could have been done a little better for probably little or no increased cost to the builder. Some of these were corrected before closing at our request, some not or cannot be corrected.
Some interior trim issues, such as strike plates that were too short resulting in black marks on all door openings (replaced with extended ones by builder), large air return for HVAC in 14’ high kitchen ceiling (can’t be corrected at this point), outdoor in-wall hose outlets plastic instead of metal and one of the 2 located behind and in-between the compressors; no mower access to back yard because of landscaping plan and fence placement (this will have to be resolved at added cost to the buyer to allow for yard maintenance), dangerous angled concrete right outside of single garage door (not sure how to remedy) that could result in fall; garage doors installed too low and came across in doorway to garage from house (reinstalled at height allowing for clearance from house); mismatched sizes of base shoe and quarter round intersecting in highly visible areas (fixed). Unsightly and unwieldy attic access door in upstairs bedroom side wall. We feel that most of these issues could be resolved in the design phase, including review of the landscaping plans. (The landscaping is beautiful, but we need to be able to get to all of the grass.) The field manager remediated the items that he had control over.

Absolutely not. See additional comments

The quality is good.

Make sure your employees are well trained and know what they are selling. We are spending million dollars on the house, make sure right information is shared in the first place.

Overall very pleased.

The sales process was very misleading and they did not deliver the property months after the original quoted date, costing me tens of thousands of additional dollars.

Buffington homes construction process is fully organized and made things easy for buyers. All the teams are very knowledgeable.

The initial design session and into build was a great experience. After moving in there were couple of issues that Buffington did NOT resolve.

Ben was so phenomenal to work with. He was personal, detailed, efficient, delivered above and beyond. We would love to build another house with Ben leading the charge. Thank you for making our dreams come true Ben!

Everyone at Buffington is friendly and helpful. And very professional. They provided a great home building experience.

The quality of construction and attention to detail was top notch.

Everyone was knowledgeable, helpful, and kept us up to date on the progress of our house as we lived out of state.

The Buffington Homes quality was very good. However, the quality was reduced, or I would give it a 5. It is not up to the Buffington Homes standard.

Jackie Sneed was very helpful as the sales rep. She guided us through the process and got us a beautiful home.

Excellent experience thru out the entire process.

The process to buy our home was very tedious. We reached out our very first time without a realtor and the doors to open the model home were closed. Therefore we tried to get in contact with the person listed in the stand up brochure and a lady said she was too busy and couldn’t help us because they were about to go to an Arkansas game. Once we were able to come with our realtor and visit the premises again, the model home was open and an invitation to discuss the sale was offered by Ron.

Buffington Homes has been great throughout the whole process. They've been very communicative from the planning and design center phase through the final walkthrough. They have addressed all questions we've had along the way.

I have had a punch list since moving in in November 2023 and nothing on the punch list has been fixed.

We are extremely pleased with our Buffinton home and would recommend this home to anyone we know. The area is safe and inviting and the quality of the homes are top notch for sure!!

After residing in this house for three months, I have decided not to recommend it due to its lack of quality.
There are still pending issues that need to be addressed.

There isn't a better home builder in the NWA region. We were so happy with what we got, start to finish. The customer service was on point, the care and concern was always there and if we were building again, we can only hope it would be with Buffington.

Build quality, warranty representative, and follow up are very poor!

overall a very positive experience. We are very happy about how the house was built, but disappointed not having a mailbox at the residence and the utility boxes are in the front yard. I see mosts neighborhoods have them in the back as they normally are.

Buffington was such a pleasure to work with. We’ve built with others in the past, but everyone here was so educated, polite and helpful every step of the way. Special shoutout to Jackie Snead and Isaac Disney. They both went above and beyond to make sure we were taken care of and paid attention to timelines and details at every step. Thanks guys!

The entire Buffington Homes team has done an excellent job for us. From contract, design, mortgage, construction, closing and warranty all was done at a very high level of professionalism.....Linda and I thank you all very much.

I am the proud owner of two Buffington homes. However, the current project is not going well. Within three months, the floor has been damaged, and the garage is making a lot of noise. The wood floor was damaged within three months.

The warranty is very poor. They don't have any mechanism to track any requests. The quality of construction is pretty bad. They did not complete the pending items from the walk-through. It was kind of a surprise for me about the poor communication from their team.

We were satisfied with Buffington Homes and would recommend them.

There are a couple of issues with the home. One is that the wood is coming off in multiple places. The second issue is the backyard. The yard itself did not grow properly, and in some places the grass didn't grow at all. The quality of the house is not good, including the cabinets. There are multiple issues. The quality is really bad.

The Team that worked on my home., Terrah , Ben and everyone else are wonderful. Very well impressed with their level of effort who went above and beyond and completed our home. Timely communication, the tracker from start of construction to completion of the home was cool. Quality of the Buffington homes are readily noticeable when taking the first step into the home. Highly recommend Buffington homes.

Jason & Jamie you guys are gave me better experience. Thankyou

The quality of the home was not up to my expectations.

The amount we invested for the upgrade there is issues with that still not addressed.

The construction quality and design studio options are good.

We had very pleasant experiences with the staff of Buffington Homes.

I'd say we are 90% happy with our experience with Buffington.

our field manager , Logan was wonderful!

Was a good experience overally. The house was constructed on time and all the specific request were considered. Very happy with the purchase. Terrah and Ben did great helping us in all of the stages of the process.

As usual you guys are not upto your standards.

Overall a very exciting, nerve-wracking, great experience that I would do again! I so appreciate Terrah’s personal touches and the many times that Rodney jumped in to help clear up punch-list items around the home.

Their process is very well defined.

From the very start of the process of building our new home, the Buffington employees have been so helpful and responsive to all of our questions. We currently live in a Buffington home and have for 2 years and have had no issues.

Organized process from beginning to completion. Buffington strives to make buyers happy. Quality and attention to details are consistent.

Designer Professionalism

Designer Professionalism - Excellent knowledge and preparation.

Decision Making Factor

Decision Making Factor - The property, as well as interior and exterior designs. I also liked the very organized process outlined at the very beginning.

I have recommended so many people.

We would be more likely to recommend Buffington Homes if the communication was better and if we had timely updates on the expected time of completion.

Overall, it was a good experience.

Decision Making Factor

Decision Making Factor - The community feel and design

The design appointment with Buffington Homes was good.

Yes, I really have enjoyed my home building experience.

Decision Making Factor

Decision Making Factor - The floor plan designs, customization options, and communication upfront from the sales team.

Overall, we've been pleased with how our build went. I am sure this will come later in the survey, but even though Buffington is the one that set the close date, and tried to indicate we'd be charged for a delay (which wasn't in the contract, so I am sure this was just to urge folks to be on top of their game), it felt like things were incredibly rushed.

An example is we arrived for our final walkthrough the morning of closing and our powder room sink was in our front yard with somebody aggressively scraping stuff off of it. Come to find out, it never had cold water running to it which turned into three massive chunks of drywall being cut out. The problem was fixed, but it wasn't something we expected to see at closing.

Another example is during our New Homeowners Orientation, our Field Manager noticed the 50A breaker of our oven was tripped. He flipped it off and back on again, a perfectly logicaly thing to do, and the breaker sparked and made a loud popping sound. The electrician was notified but nothing was done about it, so when our independent home inspector came through, he tried the oven, and the entire breaker was friend including the neutral. It was replaced quickly, but then after moving in the first time we tried the oven to cook dinner, the breaker tripped again. The electrician came out quickly and we were told it was due to a new electrical code and we were one of the first Buffington Homes to be under this new code.