During the closing day, there was literally no information on what the next steps. While making the initial contract, the experience has been very unpleasant, and I already escalated this sales head. Since Agent could be a little more professional while speaking, especially for first homebuyers, who are moving new to this area.
Find the construction support from Ben was OK. We still have some construction support that could have been better.

Good communication, good reputation, great quality

From the initial planning stages to the final walkthrough, the Buffington team was responsive, organized, and attentive to detail. We felt well-supported throughout the entire process. I appreciated the clear communication and the willingness to address questions or concerns promptly. Overall, I’m very satisfied with my experience! Special thanks to Grant and Ron!

We loved the tracking feature on the Buffington website as well as the convenience of their warranty process. So far, we are loving our beautiful new home and could not be happier. We are so thankful we chose Buffington to build our dream home for us. We recommend them to everyone we meet and brag on the team constantly. Thank you, Buffington!!

We are so thankful we built with Buffington Homes!

The first time I met Jillian (our realtor and main contact during the build process) was during the NWA Parade of Homes at the model home at the Cottages Neighborhood. I instantly liked her and felt at ease. After my husband and I met with her to go over the building process, we were confident she would do a good job for us. And she certainly has! She has been attentive and responsive to our every need.

We decided to build in the Parkside neighborhood as it would be the best fit for our family. She worked hard to help us feel comfortable with the entire build process. We appreciated all of her fast responses and updates as the home was getting completed.

After Jillian got the ball rolling, we were introduced to Sydney and Ashley at the design studio. They took extra good care of us while we picked out all our interior options and asked them A LOT of questions. They were patient and helpful through it all. That made our design appointment so much fun, and it went smoothly getting everything picked out.

After the home was in the building phase, we were introduced to Zach, our construction manager. Zach is very kind, attentive, and eager to do a great job. He answered all of our questions and helped us with lots of inquiries and items that needed attention. We have been pleased to have him our on team! He continues to be a great help to us as we figure everything out in the new house.

We loved the tracking feature on the Buffington website as well as the convenience of their warranty process. We went with one of their recommended lenders, too (Hero Mortgage) and had a great experience with them. So far, we are loving our beautiful new home and could not be happier. We are so thankful we chose Buffington to build our dream home for us. We recommend them to everyone we meet and brag on the team constantly. Thank you, Buffington!!

We were kept informed weekly as to the progress of construction and the date of closing by Ron and Grant.

Sales staff is not good. They are rude. Hard to deal with. Doesn't take notes while buyer is giving specifications. Doesn't accept mistakes and thus no room to amendments. Design studio teams are not helpful even. No notes taken during visits and many mistakes in contract documentation. Hard to find issues hidden in large documentations.

The quality of the house and the organization & speed of the Buffington employees is great.

The base price is the base. Everything else costs, so some of the things you are going to want are going to cost.
The total cost of your house may be greater than you anticipate.

Although I'm very satisfied with the service and responsiveness by the Buffington warranty Department, I'm disappointed with the quality of materials that Buffington uses in order to cut corners and maximize their profit with their base models. I would advise my family and friends to check out other builders first and try to get better quality for the same price

They have been very cooperative and handled everything professionally.

I would recommend because of their reputation for quality, their very detailed milestone process, quick build, and the great people that I worked with throughout the process.

The Buffington Team - particularly Jillian, Zac, and Ben are attentive and always willing to help. They made the buying and move in process very easy.

The process was easy and streamline

First, as a company, they actually need to fulfill their word. They need to stand by their work.

Grant and Ron were a great team and took good care of us every step of the way to make sure we had an enjoyable experience.

Easy to work with

With caveats regarding issues mentioned in construction quality

The homes are of great quality.

The house that I am currently living in has had more problems with it than I would have expected for a new build.

They are very easy to work with, great response and quick action for any issues.

We had a great experience with Buffington. Everything went smoothly with no issues. It is obvious that Buffington takes pride in making quality homes and they care for their buyers.

I have had a great experience with team Buffington. The entire process (contract signing, design, construction and closing) was seamless and the team was ready to help at any stage for questions I had. As a first time home owner, I’ve enjoyed building my home with Buffington and would recommend anyone in NWA to choose Buffington.

Already have a friend and his daughter buying houses!

I would definitely recommend in the NWA area, 4.5 starts for sure. On-time or early delivery. There is little room for improvement as it looked like they in a rush to complete the house/community as quickly as possible and mising some fine details.