We are primarily working from home. The home office is closed to most staff. Sales offices are by appointment only. Warranty work in occupied homes is being limited to emergency repairs only.
I would for sure recommend. The process has not been stressful at all. I was a little nervous but any questions or concerns I had were explained in a professional manner. From the sales team to the designers to the building team, it has been a literal dream and I am very excited to have such a wonderful, professional team building my home.
This is our second time to build a home with Buffington. We chose them again because of how pleased we were with our first home! The second time around has been even better. We cannot recommend them more!
We have had a fantastic experience with Buffington Homes as we were building our home. The product is high quality. The customer service has been great, and I would highly recommend!
I think the homes are really good and the construction is unique.
Buffington Homes is a very established company I like that they are up front with everything.
The experience with Buffington was smooth from the beginning to the end.
I like the quality and build of the home .
The entire process has been fantastic so far.
All parties that I have interacted with have been extremely helpful and accommodating.
Although there were interesting rough patches during our build process, the end result of our house ended up being everything that we were looking for, and we're very happy with the result. The house quality is top notch, and I'm happy with how everything turned out.
Quality of construction.
Buffington builds beautiful homes for an affordable price. There is opportunity to improve the process and construction quality but overall we had a great experience.
Their very strict on things that has gone wrong. They should be more flexible
I think Buffington Homes gave me an accurate estimate of when the home would be ready. They were true to the design process. There were a few things they missed. They kept me updated through the whole process.
The quality could be better. The workmanship could be better.
They were very professional and I like the floor plan.
I would definitely recommend them to any of my friends and family.
Had some difficulties on the front end (sales negotiating, pressure regarding price increases, some frustrations around lack of communication) but the back end/build process has been great and we know of their great quality of homes/design. Overall, if someone is looking to build in NWA but cannot afford a 100% complete custom build (and find/afford the land, etc.), Buffington offers a service that no one else really does right now.
I think for this area, if there were more competition, there would be more choices for the design options. We were working with another company, but we had some price changes that went up. So we left them and came to Buffington Homes.
They are not at all easy to deal with. They do not respond in a timely manner. I asked if I could convert a half bath to a full bath and they would not let me.
Buffington's product is good but the process was not.
They were professional with their work, had good designs, and they gave a set of great options to select from.
So far, every person my wife and I have interacted with has been very nice and professional, especially Terrah.
They been very rude at time and not cooperative at all. Being first time home buyers and doing the selection through zoom they didn't help me to get the need selection. I still don't know whom to reach out for issue's
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Buffington Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys