I want to mention Ashley Strange. She is so very helpful and she really helped me pick beautiful finishes. She pointed me in the right direction and gave me confidence in my choices.
Quality construction, great sales person
I appreciate the 60-day warranty check-in. It was very helpful. Mike is a perfect representative for Buffington. We have also had professional interactions with Buffington's trade partners as well. We appreciate the system that Buffington has in place for their homeowners.
Overall, we had a great experience. We love our home, the location, and the result of what we chose to build.
Knowing what we now know I would tell someone that the house is well built but be aware that these are high end cookie cutter homes with options. But know that these options after selection may not be communicated with the tradesmen. I would tell someone to constantly check your change order before the pre-drywall walk through as well as after and keep on top of it. We had a few issues and one was not completed (Gas Line) to the laundry room until shortly before closing. It was pointed out prior to sheet rock but was never corrected and when I brought it up I was told that it was not included. I had to show my copy of the changed order where I had it highlighted. It was taken care of but Sheetrock and insulation had to be taken out and replaced. If I haven’t been proactive we would not have a gas line to hook our gas dryer into. I actually felt like a field manager.
I would recommend them because the house is good quality and we haven't had any trouble or any problems along the way. They fixed anything immediately.
Semi custom is great. Design studio was awesome. Updates and communication were impeccable.
They were very responsive. Quick to fix anything that you are not happy with about the house.
So far the whole building process/closing process with Buffington has been great. I would definitely recommend it to friends/family.
Buffington has met our needs on following up with issues and we feel the quality is good enough to recommend to others.
After taking handoff I noticed issues with circuit breakers, water leak in walls, Thermostat fixed in reverse, one floor will operate by setting temperature in another floor. Cracks on there at the handoff itself. concrete floor is not level properly water is getting staggment on the floor. Doors are not fixed properly seeing leaks with weather proof. Wow such a mess from great buffington homes. I felt really bad with my decision.
We are very happy with our Buffington Home! The home turned out so well, and we continue to think "Is this house really ours?!" I had experienced people I trust check out the home and every one of them talked about how well the home was constructed. Any issues I had after we had moved in (not a lot and minor) were promptly attended to. Ricky was so helpful from beginning to end, and our construction manager, Grant, was amazing through the building process and after.
I have always admired Buffington Homes for the quality of its houses, designs, and craftsmanship, and I was genuinely excited about the prospect of purchasing my home with the Buffington brand. However, my recent experiences with some of the sales and operations teams have been disappointing. Their approach and communication are not reflecting the high standards and strong reputation that Buffington is known for. It’s unfortunate to see that the professionalism and customer care expected from such a respected builder are not consistently demonstrated by the team members representing the company. I truly hope this feedback is taken constructively, as I still believe in the Buffington Homes brand and want to see it uphold its commitment to excellence across every level of customer interaction.
I would recommend this group to anyone.
The overall quality is very nice, the process was smooth, and everybody explained everything they were doing all the way through, so there were no surprises.
Build quality is poor. Attention to details for a $1m+ homes is extremely poor
Challenging to understand pricing ahead of time to be transparent on final costing.
Buffington has been easy to work with, quick to respond, professional, and knowledgeable throughout the entire home purchase and build process. This is our first time building a new home so their partnership has made it a breeze and actually really fun!
Follow through on what you promised in terms of weekly calls and updates. Make sure you have the pre-drywall meeting. Ours did not happen. Have your contracted landscape/maintenance crew cut down the tall bushes around the water feature that is the front view of the neighborhood.
Overall very pleased with the process of lot selection, designing the home and the construction process.
Granted our home is not finished so it feels premature, but if everything continues as it has been, I would be happy to recruit/ recommend others to Buffington communities.
It was a great experience. They showed strong professionalism, and they have excellent communication.
People, customer service, quality, timeliness, and respect - one star for each adding up to the 5 star review.
More attention to detail in the build phase.
Need deep inspection from Buffinton home during the progress of construction