We are primarily working from home. The home office is closed to most staff. Sales offices are by appointment only. Warranty work in occupied homes is being limited to emergency repairs only.
I would definitely recommend them to any of my friends and family.
Had some difficulties on the front end (sales negotiating, pressure regarding price increases, some frustrations around lack of communication) but the back end/build process has been great and we know of their great quality of homes/design. Overall, if someone is looking to build in NWA but cannot afford a 100% complete custom build (and find/afford the land, etc.), Buffington offers a service that no one else really does right now.
I think for this area, if there were more competition, there would be more choices for the design options. We were working with another company, but we had some price changes that went up. So we left them and came to Buffington Homes.
They are not at all easy to deal with. They do not respond in a timely manner. I asked if I could convert a half bath to a full bath and they would not let me.
Buffington's product is good but the process was not.
They were professional with their work, had good designs, and they gave a set of great options to select from.
So far, every person my wife and I have interacted with has been very nice and professional, especially Terrah.
They been very rude at time and not cooperative at all. Being first time home buyers and doing the selection through zoom they didn't help me to get the need selection. I still don't know whom to reach out for issue's
Absolutely - my dear friends, Jamison and Ariel Sibley, recommended Buffington to me, and specifically Allen's Mill to build my home. I am greatly thankful to them and will do the same for others I know.
100% will recommend! Love the home! Love the neighborhood!
The process started well with the initial contact and design session, once construction started there was little to no communication and we had to call out several things they missed which led to significant delays in the completion date.
Working with Buffington Homes Specifically Adam and Carl was a wonderful experience. I would recommend them to friends and family.
They were fantastic through the building process, but, since closing, it has been hard to get things fixed. They have not been responsive and we still have some outstanding punch list items from two months ago that have not been handled.
Additional Comments - Carl went above and beyond to give us an exceptional building experience. Our home was spotless from the very beginning to the end of construction. He made building our first a really enjoyable experience for our family.
Buffington builds beautiful homes and we are mostly happy with the final results. However, many things along the way, including square footage changes with elevation choices, continuous changes in upgrade vs. not upgrade (over the course of just a few months), and inconsistency in build features (things in model home vs, what we ended up with in our Gramercy) were disappointing and frustrating. Additionally, communication was not optimal with our Buffington agent, and we had several issues getting responses or trying to tour our home, eventually prompting intervention by the supervisor. Another note would be that in the future, I will require from my builder the books for all fixtures and choices up front BEFORE my design appointment. Buffington said that once we made choices in our appointment, everything was final. We were told time and time again that your processes and company are not able to handle changes along the way, however, you did not give an opportunity to be fully prepared, and Buffington saw fit to make changes or schedule things on short notice and/or cancel when it was convenient for them. Two things we are still especially not happy with, are the landscaping that was provided, and the large beam across our kitchen opening that was not described to us in the appointment and not featured in the model home. Overall, the quality of the home and features seem great, but we were not treated as a priority and our answer from the Agent when we asked for help was, "You have to understand that Buffington builds 500 homes a year and we cannot accommodate each buyer and their requests." While this may very well be your situation, we also have multiple choices in the future for a builder and would hope our next experience would make us feel like someone wants to help build our dream home and treat us with respect and an appropriate amount of customer service.
Pleasant building experience. On time, great people to work with, great process. Things that weren't exactly positive - we sought out to be able to customize a little more than they allowed and some of the features in base pricing was cheap in our opinion.
Supervision, decent workmanship, communication and a larger assortment of things to choose from at the design center. Please help me get my issues resolved. Landscaping was nice in the front , but sod is so rough we can't walk through the yard. I'm not sure it was even rolled out - it looks awful and not sure what to do about it.
I chose Buffington because it was projected to a premium builder with quality product. Also to be honest there weren't too many other options. Pricing of the houses are slightly higher compared to the other builders/houses in the area. But my experience hasn't been that good. I would definitely caution others to think twice before making a decision.
Areas Of Satisfaction - I absolutely loved the process. Everyone was so nice and the process of selecting everything early was fun and easy.
Most Exciting Feature - It's a great neighborhood, well built home and a place we are excited to call home.
Additional Comments - Overall. pretty good. i am loving my home. thanks for buffington for my making my dream come true.
Yes, Buffington homes build good quality beautiful homes. IWe love it :-)
I love all of the Buffington Homes Floor plans The open kitchen/floor plans are great. The windows are also very large and adds to the open feel
It had been good, I would highly recommend them to anyone in the city looking for a house. The construction quality is good.
Buffington Homes built the best looking house in this community and neighborhood.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Buffington Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys