We had our main floor remodeled including the kitchen and master bath and it turned out amazing! Boyce was professional, easy to work with, and on budget. Kyle communicated daily and was very accessible throughout the project. Whenever there were any issues, he made sure they were resolved to our satisfaction. He was very accommodating to any change requests made. Jamie was so helpful with the design process. Often times, we were overwhelmed with the design decisions that needed to be made and were so thankful that we had Jamie to help us out. We would highly recommend their services.
We have been very pleased with the process and product that Boyce has worked with us on.
From the top to the bottom of the Boyce organization, they are professional, excellent at their craft, and very responsive. And, they are just really nice people!
Expertise - Our project manager, Chris O'Neal, was a superstar! He was on top of every detail, and treated us with real graciousness!
Professional & Organized - I don't know how the leaders, and workers, in any organization could have been more professional, and more conscientious of our needs and desires. We felt like we received unparalleled service from them.
Schedule - We went on vacation when the work began, and could not believe how much work they had done in the one week we were gone. Daily updates and photos showed us the progress they were making, but when we got home and saw it for ourselves, we were blown away. And, with cooperative weather, they finished the project a month ahead of schedule. A month! They worked so hard, and we were so appreciative.
Construction Quality - From the design to the construction, there was a near perfect match. And we are enjoying our new outdoor living area every day, marveling at their craftsmanship!
Employees & Subcontractors - We developed such respect for the subcontractors, who were excellent craftsman (not just laborers), courteous, sensitive to our presence, and very responsive. And, Chris, our project manager, supervised them with a velvet glove. It was a neat thing to watch them work together. It was obvious that they had high regard for one another.
Value - We paid for quality work, and we are thrilled with the quality Boyce delivered!
Trust - This was our second project with Boyce, and by far the biggest, and if we ever have a third project, we will choose them again to be our designer/contractor. Not one detail we asked about; not one question we had, was left unattended or unanswered. When Chris said they would do it, they did. Their word, and their work, is trustworthy.
Punchlist - We were amazed, and pleased, throughout the construction process, at how Chris lined up the work of the contractors. One, seamlessly followed another, and this was true of the punchlist phase, too.
PM Communication - Chris was a joy to work with, largely because of his personality and expertise, but also because he communicated thoroughly, and often, with us.
PM Problem Resolution - We had such "peace of mind" with Chris managing the project. We knew he would address and remedy each question, or concern, we had, and he did!
PM Professionalism - It was evident that Chris has a deep understanding of the scope and depth of the work being done. I think he could have done all of the various jobs himself, but he is really good at managing the subs that do those jobs.
Sales Knowledge - Thomas, and John, and Chris, made us feel like our project was the most important project they were working on. I know ours was not as big a project as most of their projects, but they made us feel like it was! How great is that!
Selections Process - They are really good at understanding the vision you have, and helping you make choices to make it a reality.
Understood Needs - They took the hazy vision in our minds, and made it better than we had imagined.
Recognized Excellence - Oh...everyone! We had the most contact with Chris, and he deserves special recognition. We were so pleased that John made multiple visits, too. That made us feel pretty special, and let us know that our project was really important to them. And, because it was really important to us, that made us feel really good!
Additional Comments - Like I said, if we have a third project, we will want Boyce to help us with it!
Areas Of Satisfaction - The subs are all great at what they do.
Improvement Suggestion - Everything was spot on.
Recognized Excellence - Chris O'Neal
Additional Comments - It was great to go with one company that could handle everything.
Recognized Excellence - Kyle is fantastic with communication. He texts us daily with progress. He also provides great daily pictures on the website. Kim in the office is also great! She promptly follows up on my phone calls.
Areas Of Satisfaction - Masonry work, tile work was excellent. Landscaping design beautiful. Communication was excellent with Kyle being on site everyday, taking pictures, communicating through the website and app that was set up for our project.
Recognized Excellence - Kyle Daniels
Subcontractor Concerns - No
Areas Of Satisfaction - Superb professionalism from all contractors. Very punctual and was conscientious that we understood and was satisfied with all work. Took time to explain whatever we needed.
Recognized Excellence - Chris Oneal was extremely awesome to work with and went above and beyond to ensure everything was done correctly from beginning to end even stufff that did matter to us.
Subcontractor Concerns - All contractors we great but we were fascinated with the prescision and skill of the masons and carpenters.
Additional Comments - We are extremely pleased. Boyce design has madeour backyard beautiful Oasis.
Recognized Excellence - The entire team is very skilled and professional. We feel that Chris has done an awesome job coordinating this project and keeping us well informed of current and next step. Given the extensive work we had done he has been very accommodating in ensuring everything we wanted was taken care of.
Additional Comments - We have to applaud Boyce Design for their precision from the beginning. This has been a very low stress project and we are extremely pleased. The carpenters and masons are the best! We can’t believe given the cold rainy weather we are already down to the finish in approximately 30 real working days. One last thing, we appreciate the pride that everyone showed in their work. Nothing was left sloppy. Thank you Boyce Design! .
Areas Of Satisfaction - All subcontractors were great, however, we felt the framers were exceptional.
Recognized Excellence - Chris was an exceptional project manager and the entire staff was great.
Additional Comments - We are very pleased with our sunroom, patio and kitchen. We highly recommend Boyce!
Boyce Design & Contracting exceeded all of my expectations.
Areas Of Satisfaction - I was most satisfied with the finished product of the pool.
Recognized Excellence - I would recognize Chris and Sergio, who were fabulous the whole time.
Recognized Excellence - Chris is a fantastic project manager to work with.Sergio is doing a great job.
Very pleased with our basement project - the finished project exceeded our expectations and Boyce Design did a wonderful job of managing the project and communicating with us. Would recommend them without hesitation.
Recognized Excellence - The carpenter did an exceptional job. Our project manager, Chris, did a great job communicating with us throughout the project.
Additional Comments - The fact that Boyce uses a builder app was really helpful for my wife and me to get daily updates and pictures of work being done.
The entire group of folks at Boyce was outstanding, from top to bottom, including the contractors involved. We had a great experience and would recommend them without hesitation!
Areas Of Satisfaction - Communication. We received daily updates and never had anything in doubt about where we stood, what would happen next, etc.
Recognized Excellence - Alex was fantastic as our point person, totally exceeded our expectations, and again his communication and responsiveness were awesome.
Recognized Excellence - Been very pleasantly surprised with Alex's responsiveness and the level of communication.
We are very satisfied with Boyce and their services. From the first meeting with Thomas and Jamie, we were drawn to their professionalism and great design ideas. Kyle followed through as a great project manager, often going above and beyond to ensure that we are completely happy with the project.
Areas Of Satisfaction - The design was impressive, as well as the communication with Kyle. He was always quick to resond to questions and concerns.
Recognized Excellence - Kyle for his exceptional project management.
Recognized Excellence - Kyle has been a very good project manager. He takes the time to meet us in person and accommodate our needs to tweak some of the design as we go and explain variations in a logical and effective way.
Professional & Organized - They were professional and such a young company!
Schedule - They came five days ahead of time!
Employees & Subcontractors - They were amazing!
Value - It was $10,000 less than the other bids and there were no additional costs.
Areas Of Satisfaction - I think the general appearance is great! Everyone loves it! They even suggested a wall so you cannot see the air conditioner and I would have never though to do that. We could not be happier!
Improvement Suggestion - They were ahead of everything! The Fulton county inspector even said they were doing a good job!
Recognized Excellence - Kyle was amazing! Romeo and his brother did a wonderful job, on the woodworking. Jamie was great as well!
We highly recommend Boyce Design & Contracting! Working with them was a breeze. They really take the stress out of remodeling your home. Their approach is comprehensive and they came up with a great design.
Areas Of Satisfaction - we were satisfied with the design, the communication, the professionalism of the workers, and the timely completion of the project.
Recognized Excellence - Everybody that has come by has been professional and have all told us exactly what they were going to do. Jamie has also been great to work with.
We had a great experience with Boyce Design & Contracting during our kitchen and bath renovation. From the drawings and design assistance, to the actual execution of the project, we couldn't be happier. The employees were all experienced and professional, and the project finished on the exact date they projected. We had near constant communication with our project manager and never felt we were lacking information on the status or next steps each week. Highly recommend!
Recognized Excellence - Jamie's design help was really invaluable to us as we planned the project. Most other companies seem to offer limited design help, so I really enjoyed having the resource throughout.
They are a high end design and construction firm that can handle any project. I would not hesitate to recommend them to anyone looking to have a project completed.
Areas Of Satisfaction - They are very professional and offer high quality construction. Their design team was very helpful in partnering with us to make design decisions and changes. They have great vision for how your project will turn out before they even begin.
Recognized Excellence - Will was very helpful as our project manager. Also the workers they hire are very hard working people and I didn't get all their names but they deserved to be recognized for all the hard labor they performed.
I have recommended them to several.
Likely To Recommend - I have recommended them to several.
Areas Of Satisfaction - I was most satisfied with the professionalism. Kyle was unbelievable. He updated me daily on the progress and never came to me with a problem, but solutions. They are organized and professional in every manner.
Recognized Excellence - I would like to recognize Kyle.
The team at Boyce did an outstanding job with the pool design and build. Since we were out of town for much of the project, communication was very important. We received daily updates and pictures. They were great!
Areas Of Satisfaction - Communication on all aspects.
Recognized Excellence - Everyone did a great job but since we worked with Chris the most...he was awesome.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Boyce Design & Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys