While I don't have any specific complaints about the work - my fireplaces were not in the best of condition - I did think the price was rather expensive for both the level of restoration received, as well as the hours spent working on the project. For example, $2300 for approximately 5 hours of work didn't meet my expectations. For the price, I anticipated at least a full day of work. The customer service I experienced planning the project was fantastic and the communication was generally excellent. Paul and Melissa were both very nice people to work with, and the team on site were polite and professional. I do, however, wish the cost of the job aligned more with the work (and time that I felt was put in.
We ended up not having Boston Stone Restoration do any work as they discovered our need was more extensive and required a contractor instead. However, they were very responsive to me, timely, professional. I had an issue with the limestone shower and they quickly determined the issue was not something that Boston Stone Restoration could address or resolve.
Great service and product, my marble counters look absolutely brand new...so happy!
Prompt clean and professional
Very professional Perform superior work
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Boston Stone Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys