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I knew immediately that working with Pacific Exteriors, LLC would be a positive experience. From the very beginning of the process they were professional, responsive, and genuinely committed to deliver exceptional products and services.
They did great work at a fair price. I'm very happy with my new gutters.
Having evaluated a few other sales and installers of windows, I chose Energy Exteriors NW. I am very glad I did. The work performed was done right - even when a little extra work was required to make it right. In a situation with a door being installed, the plan was to install it in the existing... more
The project manager was accommodating and tried to adapt to my needs and request, but he wasn't responsive in a timely manner at times because of his work overload due to another project manager resignation and his responsibilities increasing.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bob's Heating & Air Conditioning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys