The professionalism, attention to detail and follow through with Better Builders cannot be beat. The detailed nature of our Project Manager made ALL the difference, and I can say that we trusted Better Builders to produce our vision. We will never work with any other contractor moving forward.
We were happy with our experience working with Better Builders. Once all of the budgeting was said and done, it did not change throughout the project. The final result looks great, and was done with quality in mind. They were not the least expensive company we could have gone with, but we feel good about the quality of the construction and the guarantee they provide going forward. We appreciated their communication and timeliness throughout the project.
I am not likely to recommend Better Builders to a friend. I was not pleased with the management team. However, the workers were excellent.
I would, and have, recommended them!
I relied on my email communications prior to signing the scope of work a great deal. I wish there had been a better transfer of details between sales and project manager as I had to do a lot of communication to get what I felt like I had agreed to. In the end, I got a beautiful addition to the house that was well constructed. Took much longer than expected. I found Better Builders easy to communicate with, even on tough stuff.
Better Builders helped us with a major remodel of our kitchen and one of our bathrooms. We have a 1920s home and wanted to maintain the period details that make our house so special while updating it with some more modern features like an open floor plan. From the start I was impressed with their commitment to our project, their consistent and open communication, and their responsiveness to any questions, thoughts and concerns. Pete has an amazing eye and he has a team of people who really know their stuff and are super friendly. We absolutely love our new kitchen and bath and look forward to working with them again in the future for other remodels.
Clean - When we started the project I was naturally worried about the possibility of lots of dust but was amazed at how clean they kept the site and how committed they were to making sure the parts of the house not under construction were as little affected as possible.
Communication - They communicated with us daily on what had been done as well as what was upcoming.
Quality Of Workmanship - The workmanship was incredible and they really cared about each and every detail.
Problem Resolution - The few times issues arose, concerns were dealt with immediately.
Design - Unbelievable! They really cared that the design met our expectations and matched the period of the home.
Additional Comments - I can't recommend this company enough --
The people who work for them in the field are great.
Overall a good experience. Communication was generally good and the end product was beautiful. Our complaint has to do with the financials. Namely an unexpected change order bill that was not well communicated. Changes were offered without an explanation of what the cost increases would be. The costs were higher than anticipated
On time, on budget, extremely responsive to issues, completed project looks great, and everything still working long after they packed up (neatly) and left. That's pretty much all I want in a builder. Sure, we had some glitches and a misunderstanding or two but each time the problem was promptly addressed. They are definitely more expensive than other builders but we knew that going in.
I'm likely to recommend Better Builders, and indeed have done so, but with the caveat that my projects have generally not been finished on time.
Better Builders is a conscientious general contractor that takes all necessary measures to make your home even more special. Their team is friendly and easy to work with and as issues come up they are diligent at resolving them quickly and efficiently.
No change. Would not hesitate to recommend to anyone.
Better Builders was professional, responsive, and overall great to work with.
They were great to work with. We were very happy through the whole process of our remodel.
Bill and his team at Better Builders are great. The did an amazing job on our project; they delivered on time, in budget, and with keen eye to detail and craftsmanship. My dad was a carpenter, my grandfather was a carpenter, and I feel very fortunate to have found a team in Better Builders that my dad would have been proud to recommend.
Areas Of Satisfaction - Keeping the budget and time line in compliance with our agreement. Friendly and efficient work ethics.
We have worked with Better Builders on several projects and they consistently deliver what they promise on time and in budget. I highly recommend them to others!
Areas Of Satisfaction - BB have excellent communicators and nearly always do what they say, when they say for the amount they agreed to. In the rare instances where they aren't able to to do something they agreed to, they are proactive in letting me know and proposing a plan for recovery.
Recognized Excellence - Everyone on the Better Builders team was great, especially Seth and Fred.
Areas Of Satisfaction - All of the carpentry looks great---the banister in particular stands out.
Quality work, good problem solving, and transparency. They work hard to satisfy the customer. We get many compliments on their work.
They have gotten quite expensive.
Areas Of Satisfaction - Most satisfied with the honesty and transparency working with Bill and Kevin. I never felt like I was asking stupid questions and if I wanted to take on some work personality it was really easy to work with them to balance their schedule with mine. Really great working with the people. Fred, amount others on the crew, was also a pleasure to talk too every week. I felt very informed at a very granular level from these conversations.
Areas Of Satisfaction - I especially liked the quick response I received when contacting them on all my concerns. I chose Better Builders because I was able to speak to someone immediately and they directed me to the appropriate person. Bill was courteous and very, very helpful. I felt comfortable working with him!
Areas Of Satisfaction - They followed through on what they said they would do.
Areas Of Satisfaction - Good communication, great at resolving problems with the city inspector
Areas For Improvement - Better Builders did not fall short in any areas at all.
Areas Of Satisfaction - I was most satisfied in terms of the quality of the work and the cleanup.
Areas Of Satisfaction - Working with Dave, the man on the job, was a real pleasure. He is personable, informative and excellent in his workmanship. I would hire him in a minute to do any big or small jobs we had.
Areas Of Satisfaction - Problem solving. I can't say enough about what a relief that was when it become apparent we were not going to have to worry if something went wrong. We could trust it would be taken care of.
Areas Of Satisfaction - They constantly surprised us with how good they are.
Areas Of Satisfaction - I was working with some ideas that I had, and I was most satisfied with how Better Builders worked with me in bringing life to those ideas.
Employees & Subcontractors - Ed and Fred are the BEST!!!!
Areas Of Satisfaction - They kept in great communication with us. We appreciated the lengths to which they worked with our home insurance company to come to an agreement. When there was an issue, it was resolved promptly. Their employees considered my toddler and his schedule when working. Our shower looks great...and isn't leaking anymore!!
Areas Of Satisfaction - Better Builders did what they said they were going to do. They did it quickly and for the amount they estimated.
Areas Of Satisfaction - I love the regress windows they installed. They are beautiful.
Areas Of Satisfaction - Did a great job of carpentry.
Areas Of Satisfaction - Professional and responsive!
Areas Of Satisfaction - The final results were amazing. This process is an on-going labor of love for me. I have currently completed remodeled one bathroom, did some minor updates to a second bathroom, completely remodeled the rec room and am currently starting on the first of three bedrooms. I especially like that I am able to save some money by doing some of the demo and paint work myself. They are extremely understanding of my budget, my schedule, and my willingness to do some of the work. You don't always find that kind of cooperation in a contractor.
Areas Of Satisfaction - Going above and beyond: better builders recognized and fixed several problems that were out of the scope of the project and didn't charge extra.
Professional & Organized - As an engineer in the construction industry, I can say that Better Builders is one of the most well organized, communicative and professional construction companies I've ever worked with.
Areas Of Satisfaction - Better Builders delivered high quality work on time and on budget - no small feat!
Areas Of Satisfaction - Most other contractors blew me off because I wasn't doing a $$$ kitchen remodel. Even though my project was small they took the time to understand the issue and look at a number of alternatives, including cost estimates for several alternatives.
Areas Of Satisfaction - We had a short time-line to complete the project on and Pete Baughman was able to full-fill our needs.
Areas Of Satisfaction - Quality was top-notch. Pete Baughman was very responsive and helpful; good ideas and explanations much appreciated.
Schedule - The Better Builders team actually finished by project ahead of schedule, which was quite a feat considering they had to work around the schedules of people who were working in the office space that was being renovated.
Areas Of Satisfaction - The team went out of their way to minimize disruption from the construction. I was able to keep my business open through the bulk of the renovations. The project manager, Pete, was extremely conscientious and did an excellent job of communicating with me about the schedule.
Areas Of Satisfaction - I was most satisfied with the quality of the work. Everything turned out great.
Areas Of Satisfaction - They were clear in the scope of the job from the beginning, and came in under budget. I was well informed of timeline changes and costs; change orders never went ahead without my approval, and I always knew cost consequences. The whole team was courteous and and respectful of my tenants; always thoughtful of disturbances and disruptions. I didn't have to worry about things getting done, and they took care of the little things that came up in stride.
Lead Source - They're in my neighborhood-- I wanted to give business to local businesses, and their references were impeccable.
Areas Of Satisfaction - I was most satisfied with my experience with Better Builders with the time commitment. I thought it was good and they did it within a relatively short amount of time.
Lead Source - I spoke to a representative from Better Builders while I was in the process of having an energy survey done for the house.
Areas Of Satisfaction - I was most satisfied with the project manager provided by Better Builders. He was very responsive and was on top of everything.
Areas Of Satisfaction - I was most satisfied with their ability to reconcile issues in at timely fashion.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Better Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys