We are setting safety protocols to be able to work safely on jobsites. We are using respirators when we can't maintain 6 foot separation. We are wearing gloves and sanitizing the jobsite. We are working remotely.
I relied on my email communications prior to signing the scope of work a great deal. I wish there had been a better transfer of details between sales and project manager as I had to do a lot of communication to get what I felt like I had agreed to. In the end, I got a beautiful addition to the house that was well constructed. Took much longer than expected. I found Better Builders easy to communicate with, even on tough stuff.
Better Builders helped us with a major remodel of our kitchen and one of our bathrooms. We have a 1920s home and wanted to maintain the period details that make our house so special while updating it with some more modern features like an open floor plan. From the start I was impressed with their commitment to our project, their consistent and open communication, and their responsiveness to any questions, thoughts and concerns. Pete has an amazing eye and he has a team of people who really know their stuff and are super friendly. We absolutely love our new kitchen and bath and look forward to working with them again in the future for other remodels.
Clean - When we started the project I was naturally worried about the possibility of lots of dust but was amazed at how clean they kept the site and how committed they were to making sure the parts of the house not under construction were as little affected as possible.
Communication - They communicated with us daily on what had been done as well as what was upcoming.
Quality Of Workmanship - The workmanship was incredible and they really cared about each and every detail.
Problem Resolution - The few times issues arose, concerns were dealt with immediately.
Design - Unbelievable! They really cared that the design met our expectations and matched the period of the home.
Additional Comments - I can't recommend this company enough --
The people who work for them in the field are great.
Overall a good experience. Communication was generally good and the end product was beautiful. Our complaint has to do with the financials. Namely an unexpected change order bill that was not well communicated. Changes were offered without an explanation of what the cost increases would be. The costs were higher than anticipated
On time, on budget, extremely responsive to issues, completed project looks great, and everything still working long after they packed up (neatly) and left. That's pretty much all I want in a builder. Sure, we had some glitches and a misunderstanding or two but each time the problem was promptly addressed. They are definitely more expensive than other builders but we knew that going in.
I'm likely to recommend Better Builders, and indeed have done so, but with the caveat that my projects have generally not been finished on time.
Better Builders is a conscientious general contractor that takes all necessary measures to make your home even more special. Their team is friendly and easy to work with and as issues come up they are diligent at resolving them quickly and efficiently.
No change. Would not hesitate to recommend to anyone.
Better Builders was professional, responsive, and overall great to work with.
They were great to work with. We were very happy through the whole process of our remodel.
Bill and his team at Better Builders are great. The did an amazing job on our project; they delivered on time, in budget, and with keen eye to detail and craftsmanship. My dad was a carpenter, my grandfather was a carpenter, and I feel very fortunate to have found a team in Better Builders that my dad would have been proud to recommend.
Areas Of Satisfaction - Keeping the budget and time line in compliance with our agreement. Friendly and efficient work ethics.
We have worked with Better Builders on several projects and they consistently deliver what they promise on time and in budget. I highly recommend them to others!
Areas Of Satisfaction - BB have excellent communicators and nearly always do what they say, when they say for the amount they agreed to. In the rare instances where they aren't able to to do something they agreed to, they are proactive in letting me know and proposing a plan for recovery.
Recognized Excellence - Everyone on the Better Builders team was great, especially Seth and Fred.
Areas Of Satisfaction - All of the carpentry looks great---the banister in particular stands out.
Quality work, good problem solving, and transparency. They work hard to satisfy the customer. We get many compliments on their work.
They have gotten quite expensive.
Areas Of Satisfaction - Most satisfied with the honesty and transparency working with Bill and Kevin. I never felt like I was asking stupid questions and if I wanted to take on some work personality it was really easy to work with them to balance their schedule with mine. Really great working with the people. Fred, amount others on the crew, was also a pleasure to talk too every week. I felt very informed at a very granular level from these conversations.
Areas Of Satisfaction - I especially liked the quick response I received when contacting them on all my concerns. I chose Better Builders because I was able to speak to someone immediately and they directed me to the appropriate person. Bill was courteous and very, very helpful. I felt comfortable working with him!
Areas Of Satisfaction - They followed through on what they said they would do.
Areas Of Satisfaction - Good communication, great at resolving problems with the city inspector
Areas For Improvement - Better Builders did not fall short in any areas at all.
Areas Of Satisfaction - I was most satisfied in terms of the quality of the work and the cleanup.
Areas Of Satisfaction - Working with Dave, the man on the job, was a real pleasure. He is personable, informative and excellent in his workmanship. I would hire him in a minute to do any big or small jobs we had.
Areas Of Satisfaction - Problem solving. I can't say enough about what a relief that was when it become apparent we were not going to have to worry if something went wrong. We could trust it would be taken care of.
Areas Of Satisfaction - They constantly surprised us with how good they are.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Better Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys