Chris, the salesperson, was really helpful and gave me a positive first impression. Everything went smoothly from there.
Tadlock installed a good roof on my house. It was not coordinated effectively or in a timely manner, however. I hope that they can improve upon their pre-job communication. Jason Kean in their office is very helpful and available once the work starts, though.
They did a great job. John Frawley was responsive to inquiries and advised regularly regarding status.
The installers were awesome. They were very professional and right on task. There were a couple tof issues. They had to go back to Orlando to get a part but the supervisor stayed and explained it all to me. They were supposed to install the doors and the windows at the same time but something happen... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Pools & Spas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys