I called into the company the day my windows were installed, no answer. Left message because the new screens frame was bent... never received a call back. 2 months later my giant window, is fogging over. Continuously had to call to finally get a call back. Set up an appointment to have the problems fixed. They never showed up! Finally talked to someone who is ordering pieces... without seeing the problem. The salesman Bill was good, the installers were fantastic. Bit whoever is running the back end of things needs a swift kick in the butt. I'm glad I waited to fill out this survey. Hopefully I can finally get some clarity to a long on going process for my extremely expensive windows.
American Exteriors worked with us before and on this job. Before and now, the work was very professional, very well done, and I would highly recommend them to anyone!
American Exteriors employees were all polite, courteous and knowledgeable. We love our new windows so much!
I am extremely happy with the work American Exteriors provided. They kept my place nice and clean and were very courteous.
American Exteriors was great, the installers were friendly, and answered all of our questions.
American Exteriors provides great looking windows.
I like the windows. I can't feel any heat inside the house from the sun and my central heat runs less in the winter. The lifetime warranty is a plus as well. The only negative is the price extremely over priced. I could have literally done my entire house with anyone else for a third of the price.
My experience with American Exteriors was very admirable. From the sales person to the installation the whole process was informative, accurate, expedient and all worked well pleasantly with out any mishaps.
I am very pleased with my windows, I didn't realize how bad my old windows were until we spent a week in my housewith the new windows. What a difference!
We had an excellent experience with American Exteriors, Jeff that came to answer our questions was very patient with us and answered all our questions and helped us to decide how to start our project. We have Lots of windows on our home and they are original to the 1973 home so they are in need of replacing. We wanted to be careful with how much we took on and Jeff suggested doing a couple at a time. So we decided to do the ones on the front of the house, one being a very large picture window in a Bay Window formation along with two upstairs bedrooms that had two single hung windows in each room. We set up the appointment and he informed us it would be about a month before the windows would be ready to be installed but it was less than a month and even in time for a celebration we were having in our home! Rob and Larry were there to do the work and were polite, efficient, informative and did a great job. The windows look fantastic and the guys cleaned up after themselves, they even vacuumed the floors inside under the windows and were very courteous to my curious children. Any questions I had for them they were able to answer and were very professional. We cannot wait to get started on more windows for the home as well as siding one of these days.
Good job, on time,efficient,
Recognized Excellence - Install crew was great
They didn't deliver what they promised.
Schedule - They rescheduled because they had other jobs to do. We had already paid in full. They put us on the back burner. It was the most unorganized organization I have ever dealt with. I hope for their sakes that they change that. It was insane.
Areas Of Satisfaction - I was most satisfied that it was done.
Areas Of Satisfaction - The installation crew was great! They were very respectful of our time and expectation of the instaltion being completed correctly.
Recognized Excellence - Steve Arnold the installer! We appreciate his consideration and experience in instalation of the windows!!! Thanks Steve!!!
Areas Of Satisfaction - I am most satisfied with the quickness in which the job was done.
Areas Of Satisfaction - I am most satisfied with the product itself.
Recognized Excellence - The salesperson took his time, did everything good, delivered everything that he said and gave me a fair price.
It was a pretty smooth transaction and everybody's happy!
Clean & Safe - They went out of their way to do that.
Likely To Recommend - I already have recommended them. It was a pretty smooth transaction and everybody's happy!
Areas Of Satisfaction - I was pretty happy with all areas.
Current Referrals - I've already recommended them to my neighbors across the street.
Recognized Excellence - The salesperson provided exceptional service.
Areas Of Satisfaction - I was most satisfied with their timeliness, and handled it readily.
Areas Of Satisfaction - I was most satisfied with the way they did the job efficiently and got it done.
Areas Of Satisfaction - I was most satisfied with American Exteriors because the crew was on time, the job was done real quick, and everything seemed professional.
Everything went well the first time. I am pleased.
Areas Of Satisfaction - I was most satisfied with the upgrades and inflation. I live near the air force base, and I can hardly hear the airplanes flying. I am happy with that.
The product was better than I anticipated. I love my new windows and I hope everyone chooses American Exteriors.
Installation Crew - they were absolutely organized and professional.
Areas Of Satisfaction - I like the windows.
Areas For Improvement - There was minor clean up things they could have done better with but other than that they did a great job.
Areas Of Satisfaction - I am most satisfied with the timeliness. There was also a piece of tile missing and they replaced that which was unexpected. I got everything that I asked for and it ended up working out great.
The window quality was good. I did do the referrals as agreed upon and my brother did purchase some windows. However, as previously mentioned it did take more than a year (about 14 months) for American Exteriors to issue the rebate.
Areas Of Satisfaction - I am most satisfied with quality of the windows themselves.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys