I have never been so impressed with a contractor. They came i,n and A to Z knew what they were doing. They set up and never had a problem. The guys were super nice. I was impressed and happy with the overall product at the end. I could not recommend them more. They exceeded my expectations for our pool.

Value

Value - They were a little on the higher end, but it was all worth it.

Recognized Excellence

Recognized Excellence - The salesperson, Chris Dimitrijevic, was very thorough, gave us an estimate on site, answered all our questions, and was fantastic. The project manager, John Palmieri, was always thorough, asking how it was going, showing up after every step of prep, and making sure everyone was taken care of. He was exceptional as well.

Areas For Improvement

Areas For Improvement - None, they exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Additional Comments

Additional Comments - My husband and I are overall satisfied with everything. Like I said, we have been having a lot of construction in our home, and this was part of it, and everything was a headache with the other construction companies, but they came in and everything was perfect. We were really happy and impressed.

Recognized Excellence

Recognized Excellence - CJ Aragon was clear in communicating and helpful in identifying the right approach.

They showed up on time, did a great job and left with a clean work area.

This project was for repair for something that was repaired two years ago by another contractor. Alan Smith Pools took the time to understand the underlying problem and formulating a plan. The job was done efficiently and with a team of the same workers every day and they were good with keeping me updated on regular basis.

Recognized Excellence

Recognized Excellence - Julia from initial meet, Oscar/Mike for formulating the repair and Tim/Plasido/Alex for being a good team working on site

Areas For Improvement

Areas For Improvement - all good. no complaints.

Recognized Excellence

Recognized Excellence - Everybody from the sales rep to the installer were very professional.

Types of work

Types of work - Alan Smith Pools did a fabulous job replastering & tiling our pool. They weren’t the cheapest, but they were worth it. They were very professional, clean, polite, great at their jobs and kept us informed along the way.

Recognized Excellence

Recognized Excellence - We were very pleased with the service that we received from our Salesman Jason, the Tile boss Oscar and especially our Project Manager Ron who made sure everything was done correctly and to our satisfaction.

Recognized Excellence

Recognized Excellence - Everyone was great

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Dependable, prompt, excellent quality workmanship. I could not be more pleased!!

Communication

Communication - I loved the four warning text what time they were gonna be there. They always showed up on time.

Still in the process of rectifying.

Alan Smith Pools did a fantastic job repairing our pool (Crack in bottom of pool). Did hydroblasting for plaster removal, brought split drains up to code, new skinner and pebble finishes. All workers were reliable, professional and did a top.notch job on clean up. Good communication and follow up. Highly recommend.

Types of work

Types of work - Patch where equipment was removed, rust spots, removal of calcium

Areas Of Satisfaction

Areas Of Satisfaction - Pool looks good when completed

Recognized Excellence

Recognized Excellence - My project manager was Robert and he communicated well. The entire team from Demo to tile, plaster, masonry were great.

Great crew and workmanship. Work was done with skill and crew was able to answer any questions.

Quality Of Materials

Quality Of Materials - Good materials

Quality Of Workmanship

Quality Of Workmanship - Excellent workmanship

Professional & Organized

Professional & Organized - Excellent crew and organization

Schedule

Schedule - Very close to schedule. No issues.

Value

Value - On higher end but worth the workmanship and professionalism

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship and crew

The Leads in each section from Salvatore in Set up, to Angel in Demo, to Humberto in Plaster, Ben in Mastic, and Danny/Luis in Chemical set up were all great in their areas

Types of work

Types of work - Replanted with Quartz, micro seal and tile trim

Clean

Clean - Each group cleaned the site at the end of the day

Communication

Communication - On site each crew was very good in letting me know what they were doing and the next step

Quality Of Workmanship

Quality Of Workmanship - All of the crews from Demo, replanted, tile laying, plumbing with heater removal and filter set up, to new mastic and sweeping and chemical set up were all skilled in their areas

Recognized Excellence

Recognized Excellence - All mentioned above and the plumber who I can't remember his name. All very personable and talented

Recognized Excellence

Recognized Excellence - Tim Ledbetter did an excellent job as superintendent.

Areas For Improvement

Areas For Improvement - None. Great job

Areas Of Satisfaction

Areas Of Satisfaction - The entire job.

Recognized Excellence

Recognized Excellence - Chris Dimitrijevic, Ron Papp, Oscar

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication all the way through. The process felt like a true partnership. I appreciate that they took the time to explain everything to me.

Additional Comments

Additional Comments - We would definitely recommend Alan Smith Pools for your remodeling

Very fast, clean and professional.

Recognized Excellence

Recognized Excellence - Great communication with John

Additional Comments

Additional Comments - I would definitely recommend Alan Smith Pools to others. Very professional and great communication!

Alan Smith Pools had resurfaced and remodeled our plaster pool with microfusion and had done a fabulous job in 2019. Some tiles had fallen off due to a crack behind them. They were able to repair the crack and replace the tiles. I would highly recommend this company for the quality of their work. They were very professional in every way!

Types of work

Types of work - Tiles needed to be replaced as they were falling off and the crack was repaired behind them that was causing them to fall off.

Quality Of Materials

Quality Of Materials - They wrrr able to order the same tile that had been used in 2019

Quality Of Workmanship

Quality Of Workmanship - Very happy with the workmanship!

Areas Of Satisfaction

Areas Of Satisfaction - Very good repairman! He explained everything that he needed to do.

Types of work

Types of work - I had my pool replastered.

Recognized Excellence

Recognized Excellence - I would like to recognize the original salesperson for his exceptional service. He was great and one of the big reasons I decided to go with Alan Smith Pools. The Project Manager was helpful. The workers were very responsive and helpful. There are a few communication issues they can improve on.

Areas Of Satisfaction

Areas Of Satisfaction - Everything in terms of the quality and work itself exceeded my expectations. They were always courteous, professional, timely, and kept the job site clean. They were very organized with the work. They did a great job with the cleanup. I would recommend Alan Smith Pools to anyone.

Additional Comments

Additional Comments - I will definitely recommend the company to anyone needing work on their pool and spa. I'm very happy with everyone who worked on the project.

Types of work

Types of work - They did pebble tub and tile work, and a resurfacing of the pool.

Recognized Excellence

Recognized Excellence - I would like to recognize CJ.

Areas For Improvement

Areas For Improvement - No area fell short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in timing, urgency, design, and advice.

Recognized Excellence

Recognized Excellence - Everyone involved.

Areas Of Satisfaction

Areas Of Satisfaction - All areas from start to finish.

Additional Comments

Additional Comments - Highly recommend Alan Smith for any and all pool concerns. From start to finish, nothing but professional!

Communication

Communication - Staff was very helpful and responded to questions

Quality Of Workmanship

Quality Of Workmanship - It’s too early to know the answer to this question.

Professional & Organized

Professional & Organized - It was a pleasure doing business with this organization.

Recognized Excellence

Recognized Excellence - All were exceptional.

The price Alan Smith Pools quoted us was significantly lower than the final price; It seems they should have known all the things we needed before the project took place.

Areas Of Satisfaction

Areas Of Satisfaction - We're not disappointed with the pool. We like the way it looks, and we're pleased with the product.

Recognized Excellence

Recognized Excellence - Cj was amazing

I was pleasantly surprised at how well the project went. I am 100 percent satisfied and happy.

Recognized Excellence

Recognized Excellence - I would like to recognize Rob Penticoff.

Areas For Improvement

Areas For Improvement - They fell short of expectations in no area at all.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in all areas.

Additional Comments

Additional Comments - It was a good experience throughout the entire process.

Alan Smith Pools did an outstanding job.

Recognized Excellence

Recognized Excellence - I want to recognize Harriett Potter and Tim Ledbetter for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The way the plaster looked when they finished is exactly what we were looking for.

Additional Comments

Additional Comments - We are very pleased.

Absolutely

Recognized Excellence

Recognized Excellence - Jason, Ron, Victorino, Luis, pebble crew (all three of them)

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded

Additional Comments

Additional Comments - We are so glad we chose Alan Smith Pools to do our spa remodel. Many thanks to everyone including Jason, Ron, the scheduling coordinator and billing department. Everyone was professional and did an outstanding job! We will highly recommend Alan Smith Pools to anyone looking for a quality pool contractor.

Overall the pool came out beautifully, but the communication and never being able to meet my project manager was not good customer service. I have had a problem since day one with the sales representative and had to get the manager involved. I don't want to bash them but the communication and we had issues that I had to get management involved in, and it should not have gone that far.

Recognized Excellence

Recognized Excellence - I want to recognize the foremen of the installation crews for each section for their exceptional service. The installation crews and their leaders were excellent.

Areas Of Satisfaction

Areas Of Satisfaction - The installers were excellent and the pool looks beautiful.

Communications of when people would show up and what the next steps for the project are, could be better

Recognized Excellence

Recognized Excellence - Oscar, Chris Dimitrijevic and the women who answered the phones

Areas Of Satisfaction

Areas Of Satisfaction - The finished work looks good.

I have recommended Alan Smith Pools my neighbor and I believe you have provided them with a bid.

Communication

Communication - We always knew that the crew was coming. They would call the day before and give us an ETA.

Professional & Organized

Professional & Organized - They did everything they said they would.

Recognized Excellence

Recognized Excellence - Tim Ledbetter was my project manager. He was knowledgeable about the remodeling process and walked me through the process step by step . If Tim is your manager your on good hands.

Areas For Improvement

Areas For Improvement - There were no problems

Areas Of Satisfaction

Areas Of Satisfaction - They said the crews would clean up every day when finished. The workers always left my yard in better shape than they found it.

Additional Comments

Additional Comments - In Alan Smith pools case, you get what you pay for! We're very satisfied.

Recognized Excellence

Recognized Excellence - Harriet Porter

We are happy with our renovation. Sales process was seamless but project management could have been better.

Recognized Excellence

Recognized Excellence - Harriet Porter and your administrative team

Areas Of Satisfaction

Areas Of Satisfaction - Sales process

Recognized Excellence

Recognized Excellence - CJ is our project manager though out the work we had done. His communications are excellent and he really cares about customer service! This guy is a super star!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - the work was outstanding. Everything from the leak detection to the finished product was way above my expectations.

Additional Comments

Additional Comments - there are a number of pool contractors/repair companies. Alan Smith is way above the rest. Don't bother chasing the lowest price because you will be disappointed.

Needed to get our pool back up and running for the summer and years ahead as our 20 year old heater had died, light stopped working and WiFi access no longer worked.

Clean

Clean - Great diagnostics and work plan established with Travis

Professional & Organized

Professional & Organized - Work was supervised and completed by Ken - outstanding employee (along with his assistant - unfortunately I didn’t get his name) and all done within a reasonable timeframe.

Recognized Excellence

Recognized Excellence - Travis, Ken and Ken’s assistant.

Additional Comments

Additional Comments - Great to have our pool back up and running.

The pool looks terrific! Alan Smith Pools is by no means the low cost leader but the quality is top! The schedule was quite impressive. 5 weeks from drain to fill is pretty remarkable! Your staff was always friendly and helpful!

Schedule

Schedule - We have a neighbor who’s pool has been in process for 2 years. I was afraid this could stretch into months. Your schedule was great! We are happy with your schedule.

Value

Value - Not the low cost provider, but quality job and good schedule!

Recognized Excellence

Recognized Excellence - We really liked working with Harriet and since she lives in our neighborhood it made working with you guys much easier. All of the staff we met worked hard and were very friendly.

Areas Of Satisfaction

Areas Of Satisfaction - The pool looks terrific and the timeline was great. We will definitely recommend you guys to neighbors!

Additional Comments

Additional Comments - Maybe it was needed, maybe not but in your selling process, you may wish to explain that every step is handled by trained, specialized staff. Not one guy doing it all…. That was a huge benefit which we didn’t realize we were getting. You are definitely a GC trying to do it all yourself!

Types of work

Types of work - You guys rock. Dependable answer his questions shows up on time neat and tidy.

Professionalism

They are very professional and let you know all your options and the price. Of course, Alan Smith Pools are not the cheapest, but they have been in business since 1982 so I felt assured I would get quality work would not get ripped off or left with an unfinished project.

I had bids from 2 other contractors and felt the burden of having to go to tile stores and pool finishing stores to pick out my tile and finishing on my own. Alan Smith Pools has a design store at their office with samples of finished Gemstone and tile. A design expert came out to help me with my questions.

During the project there are many supervisors and a project manager watching the work and process.

Overall, I had a great experience with Alan Smith Pools.

We would definitely recommend Alan Smith Pools to friends and neighbors. They did an outstanding job for us!

Recognized Excellence

Recognized Excellence - We would like to recognize Jason our sales representative, CJ our project manager and Albert & William for their friendliness, knowledge, professionalism and exceptional service.

Areas For Improvement

Areas For Improvement - They met and exceeded all of our expectations

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work, willingness to answer questions and respond to requests

Additional Comments

Additional Comments - We are very pleased with our remodeled pool and backyard. The Alan Smith Pools team members did an outstanding job from start to finish!

Recognized Excellence

Recognized Excellence - Ron Papp was awesome

This is our second renovation with Alan Smith over the years and we went for an exciting color change. We could not be more pleased with every aspect of our project and were pleasantly surprised that not one piece of our existing tiles were damaged in the process. The best pool company in Orange County, for sure!

Recognized Excellence

Recognized Excellence - Ron really kept our project on track and answered calls and messages in a very time fashion. Very professional.

Recognized Excellence

Recognized Excellence - I would like to recognize Darren.

Areas For Improvement

Areas For Improvement - No area fell short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met or exceeded expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship was very high. The people who did the hands-on work were very good.

Absolutely thrilled with levels of communication with all of the Alan Smith teams. Loved it all

Communication

Communication - 100% agree

Recognized Excellence

Recognized Excellence - Rob was amazing as was John P our Job Site Mgr

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in almost area. We were absolutely thrilled with all areas

on time, polite, efficient, did a great job

They were very easy to work with and very professional. We were always keep informed when workers were scheduled to arrive. Tim Ledbetter was easy to work with and was always right on his accessments. Thank you.

Showed up when they said they would or let me know in advance if there was a problem getting materials.

Alan Smith Pools acted professionally. All their employees were top-notch. They were friendly, explained things, and took their time to listen to my concerns. I am more than happy with the service I received, that is why I am more than happy to recommend them to my family and friends.

Recognized Excellence

Recognized Excellence - I want to recognize Robert, the project manager, for his exceptional service; he was very communicative and helpful. I would like to recognize the property manager too.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools was on budget, on schedule, and had excellent communication. I would definitely recommend them. I am glad I chose them over other pool companies; they did what they said they would do.