Very professional thru the whole process excellent workers. tile workers have great talent

Couldn’t have asked for more. Would recommend to friends for sure.

Overall, Alan Smith Pools is a wonderful company to work with, and they do exceptional work at a fair price. They follow up on everything. I would absolutely use them again!

All the crews and personnel did a fantastic job, we're stoked on how our existing pool was transformed.

Quality of Work:

The quality of work performed by Alan Smith Pools on the remodel and renovation of our swimming pool was outstanding. The attention to detail and craftsmanship demonstrated throughout the project exceeded our expectations. From the initial demolition to the final touches, the workmanship was consistently excellent.

Workers' Professionalism:

The workers assigned to our project were not only highly skilled but also remarkably professional. They approached their tasks with dedication and efficiency, demonstrating a strong work ethic and respect for our property. Their courteous demeanor and willingness to address any concerns or questions were greatly appreciated.

Salesman Involvement:

Rob Penticoff, the salesman from Alan Smith Pools remained actively engaged and accessible throughout the entirety of the project. His excellent communication skills ensured that we were always kept informed of the project's progress and any relevant updates. His commitment to customer satisfaction was evident, and his presence added significant value to the overall experience.

Project Manager Performance:

However, we were somewhat disappointed with the performance of the Project Manager assigned to our project. There appeared to be a lack of investment and proactive involvement on his part. Unlike the salesman, the Project Manager did not demonstrate the same level of awareness or engagement with our project. His apparent disconnect and limited communication left us feeling uncertain and overlooked.

Handling of Change Orders:

We experienced four change orders throughout the course of the project, one major and three minor. While the communication regarding the major change order was satisfactory and justified, we found the communication regarding two of the three minor change orders to be lacking. The sudden introduction of these minor changes without sufficient prior communication was unexpected and could have been handled more effectively.

Overall Assessment:

In summary, while the quality of work and professionalism of the workers were exemplary, the experience was somewhat marred by the lackluster performance of the Project Manager. Despite this, we are appreciative of the efforts put forth by Alan Smith Pools and recognize the exceptional contributions of the salesman in ensuring the project's success. Moving forward, we hope that Alan Smith Pools will address the shortcomings identified in our evaluation to further enhance the customer experience and maintain their reputation for excellence.

I probably would have reservations about recommending Alan Smith. They are very expensive.

Everyone was very professional and knowledgeable

We have never worked with more professional than we have with Alan Smith Pools. They did an excellent job, were very considerate people, and very cost-effective.
The supervisor and designer went out of their way, and we are very happy with it.

Bad communication.

They were extremely professional and timely.
Communication of scheduling was fantastic

Our salesman was very helpful and patient with what we wanted. The quality of the work met our expectations (I work as a QE in Defense). They do not sub-contract out so they have control of all the work done and the timing of the project. And there was little interference in our lives at the house while the work was going on. We look forward to having more work done (pavers) once we save up the money!

If you need a pool, call Allen!

We received excellent service from Alan Smith from start to finish. The sales team helped us understand our option and made the contract process easy. Our project manager, Ron, was the best we could have asked for - he was with us every step of the way and went out of his way to make sure everything ran smoothly. There was excellent communication and all the people who came to work were professional and courteous. We appreciate everything Alan Smith did for us.

Recognized Excellence

Recognized Excellence - Ron Paap - our project manager. Was knowledgeable and kind and always took the extra step to ensure everything was done the right way. Patrick who came to install the App and wireless components - he was very thorough and came back when we had a problem and fixed it quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Every area: communication, quality of work, commitment, value.

Additional Comments

Additional Comments - We are glad we worked with Alan Smith for this project.

Clean

Clean - To my knowledge, they left the job site clean.

Communication

Communication - They absolutely communicated with me effectively.

Recognized Excellence

Recognized Excellence - I would like to recognize Robert Monroe for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations in all areas.

Recognized Excellence

Recognized Excellence - Yes, Robert Monroe our project manager. He was excellent and helped us throughout the process.

Areas Of Satisfaction

Areas Of Satisfaction - Plumbing, electrical and plaster was excellent. Crews were clean, polite and always cleaned up.

Additional Comments

Additional Comments - We were very pleased in the end with Alan Smith Pools and would recommend them to others. We had a few bumps along the way, but everything was fixed to our satisfaction.

Highly recommend, price was reasonable and work was done professionally.

Recognized Excellence

Recognized Excellence - Travis was great , he let us know what he was going to do and explained everything. He even called when I wasn’t home.

Additional Comments

Additional Comments - Would highly recommend

Recognized Excellence

Recognized Excellence - I would like to recognize everyone that I dealt with for their exceptional service. Harriet, CJ, and all the other employees all did a very good job, communicated well, and explained everything well.

Additional Comments

Additional Comments - I chose Alan Smith Pools because they are reliable, not because of their price.

Communication

Communication - Ron the project manager, is professional and genuinely a great human being.

Recognized Excellence

Recognized Excellence - Ron and the entire crew.

Recognized Excellence

Recognized Excellence - Our project manager Ron was very helpful. He was knowledgeable about the process and communicated well. Once he took over the project things went smoothly and he kept us on time.

Everyone we worked with on this project was incredibly nice and kind, first and foremost. So nothing personal. Extra note here that Patrick was very responsive and helpful, as was Geoff Guzynski. But once construction began, from start to finish the communication with the company as a whole was pretty terrible. We had no idea what was going on half the time. The crew would leave, they would be gone for a week or two weeks while the backyard was just a pile of dirt. And we would have no idea what was happening, what the next step was, or when anyone was going to come back. Sometimes I would reply to the project emails as directed, and would not get a response. Sometimes we would get an email before the crew would show up, and sometimes not. So the emails telling us a crew was going to arrive became irrelevant. At one point, we were told we would be receiving a change order for "special demolition" of the patio footings. The concrete on the footings was exactly the same as the rest of the deck, and there was no reason it should not have been removed at the same time that the rest of the concrete was removed. We were told that it required "special equipment." Luckily we were home when the guys showed up, and we were able to watch them remove it in 45 minutes using the exact same tools and methods that were used for the rest of the concrete demolition. There was absolutely NO reason we should have been given a $2400 change order for this. We pushed back because this made no sense, and the change order was reduced, but we were still charged about $850 for it, which still makes not a single ounce of sense to us. It was infuriating and really broke trust between us and Alan Smith Pools. I work in construction so I know very well how people get screwed on unnecessary change orders with enormous markup. It was offensive to have that done to us. I can understand a change order if we changed our minds about something halfway through the project, but that was absolutely not the case here. It was known from the start that that concrete would have to be taken down 2 or 3 inches. And not only was it known, my husband brought it up and asked about it MULTIPLE times early in the project because it was a concern he had. The fact that the crew did not adequately sequence or schedule their work (and was NOT any type of a change on our part) should have never cost us anything extra. Additionally, this project took way, way longer than anticipated. We still have a punch list of 6 or 7 items, including our two patio globe lights (one of which was broken by the crew during concrete install, the other of which was removed in order to find a matching replacement). We are still missing footing covers for the patio, a drain and a faucet need some work, etc. We selected quartz instead of regular plaster for a couple reasons, one being longevity, and the other being that we were under the impression that it would look nicer. It unfortunately looks exactly like regular plaster, and it some areas the finish is so uneven, it looks like white paint dripping down inside the spa. Our level of frustration has been so high throughout these past 6 months, it made us wonder why this company was recommended to us by our pool guy. I have very little confidence that the remainder of the punch list items will be completed in a timely manner, if at all. Again, there has not been any text or email communication regarding a timeline.

Areas Of Satisfaction

Areas Of Satisfaction - The timing of completion of the job. It was done very expeditiously.

All of the different trades involved were very professional and communicated with us along the way. When there were complications (which happens when redoing a pool and patio) they brought them to our attention and we discussed options. John, the overall Project Manager, was there when needed to provide direction and to answer questions. Overall, the pool and patio were completed efficiently. The quality of their work was excellent.

Types of work

Types of work - Replace concrete patio with pavers

Recognized Excellence

Recognized Excellence - John, the Project Manager. The lead on the coping because it was complex and they took their time to figure out an elegant solution. The lead on the pavers (actually all the paver guys).

Areas For Improvement

Areas For Improvement - Keeping track of the invoicing - what we agreed to vs what we were being build. There was miscommunication between Mike, John, and accounting. Mike was nice but not as organized as he needed to be - he was juggling multiple pool projects.

Areas Of Satisfaction

Areas Of Satisfaction - Used 100% in-house staff to do the work. One stop shopping!

Recognized Excellence

Recognized Excellence - Jason Stewart was exceptional. The worker was professional as well.

Great team to work with from the sales end thru construction!

Recognized Excellence

Recognized Excellence - Ron Rapp was excellent!

All highly skilled professionals, from the demo to finish plastering

Alan Smith has a good reputation; however, if I were to recommend ASP I would have to add my experience with them which was below what I expected to be.

They are professional and I like their work.

I give the salesperson a 5-star rating. I give the project manager a 4-star rating.

The hydroblast and plastering crews were very efficient and kept the job site clean. Despite the weather challenges this year the project manager did a great job communicating and exceeded expectations. Very pleased with the final result.

They were easy to work with, punctual, and kept me informed of all construction dates.

Areas Of Satisfaction

Areas Of Satisfaction - The visual appeal was amazing.

Alan Smith Pools not only met but exceeded my expectations for our 50 year plus pool's renovation. Their job was to redo a 2019 renovation by another local company that delaminated. That's another story! From estimate to final inspection every person I came in contact with was courteous, knowledgeable, accessable, and professional. Their expertise and advice was invaluable and I had complete confidence in their suggestions. I was notified of every step in the process, and despite the delay caused by rain, we have a beautiful "new" pool. Alan Smith Pools is a well established company that knows their business. I would like to acknowledge every one I dealt with from Derek Sabor, whose estimate and charming personality sold me on this company, to John Palmieri, the supervisor on our project, who patiently answered questions when he came to inspect and everyone in between. i highly recommend Alan Smith Pools

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations all around!

Areas Of Satisfaction

Areas Of Satisfaction - The met all of my expectations. They did a great job!

Construction was decent. The sales meeting with Geoff was good. Our PM, John was also good. There was great communication up until the project was completed and clean up was done. Unfortunately, there were some minor issues with the pool finish after construction was complete. Following up for those repairs has been horrible.

Professional, knowledgeable , dependable

Communication

Communication - Always emailed prior to showing up to work.

Quality Of Workmanship

Quality Of Workmanship - Went over board making sure work was 100% perfect.

Recognized Excellence

Recognized Excellence - Darren, so knowledgable and professional.

Areas Of Satisfaction

Areas Of Satisfaction - Final product was great. I expect this pool redo to last years and years.

The only pool company to use.
Period!

Communication

Communication - Outstanding communication. I live100 miles from my elderly dad's house. When his pool needed replastering Kyle kept me informed on a daily basis.

Additional Comments

Additional Comments - The only pool company I will ever use!

Recognized Excellence

Recognized Excellence - Allan remodeled my pool 25 years ago! He recently did it again, and again exceeded all my expectations! In addition, all the folks did a great job!

I used them to replace the water filter, piping, and gas line. They did a great job. This was after I used them for redoing the pool for which they also did fantastic.

Alan Smith Pools was recommended to me by my pool guy. I looked around a little bit at other companies before deciding to go with Alan Smith Pools. I'm very glad I chose them. The pool is absolutely gorgeous. They were excellent with the work and offered me many choices.

The communication was great throughout, the installation was smooth, and the final outcome was great.

If Patrick managed the entire job exclusively start to finish I would give 5 stars.

I think Alan Smith Pools are a class-A outfit. They do a great job, and their follow-up is great.

They have fair pricing and do great work. I would definitely recommend them to someone else looking to update their pool.

Alan Smith Pools was very accommodating and professional through out the entire remodel. The end result is exactly as I had hoped.

I believe some of the statements made by the salesman were not accurate.

Our experience with Alan Smith has been excellent. Highly recommend!

I got several bids for my re-plaster, re-tile pool job. Alan Smith was not the lowest by far, but I went with them based on their reputation. I’m glad I did. I had heard nothing but good things about them. It was well worth it to pay a little more to deal with professionals. Contractors can be nightmares to deal with. These guys were the opposite, they were sweet dreams! John P my project manager was awesome! There were a couple hiccups on the timeline due to weather and John was all over it! Chris D the initial sales rep was great as well. And they have the best tile guy in the business, Omar. He is a true artisan that takes pride in his work! I paid a little more but the service was worth it! I highly recommend this company.

Areas Of Satisfaction

Areas Of Satisfaction - I knew going in that I was going to spend a little more to go with Alan Smith ( I had several bids for my remodel/ renovation and re-plaster). But I have heard nightmare stories about fly by night contractors lowballing then raising prices after they get the bid, not to mention dragging the job out endlessly or not completing it at all. Alan Smith has been around for quite a while and I had only heard good things about them. My project went smoothly, everyone was friendly and professional and I’m completely happy!

Great end result, but communication could be improved.