Alan Smith Pools is the most professional organization I've had to work with when it comes to contracting services.

I have been a contractor for 50 years; Alan Smith is the finest I have seen. They are clean, neat, and professional. They are excellent artists.

Great job! Can't say enough good things about the entire organization. Thank you!

They were professional and communicated well. They gave a schedule and kept to it.

Clean

Clean - Their crews were excellent and always cleaned the area before leaving

Recognized Excellence

Recognized Excellence - Harriet and Ray were great to work with. All the different crews (demo, tile and plaster, initial water startup) were as well. Great company overall

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - As mentioned above, Alan Smith Pools is a great company to work with. Very professional, timely and excellent quality of work. I highly recommend them.

Very professional. Did an excellent job.

Communication

Communication - Both the sales person, Harriet and John the project manager communicated promptly to every concern

Quality Of Materials

Quality Of Materials - The quality of materials were excellent

Quality Of Workmanship

Quality Of Workmanship - They provided 12 people to install pebble coating to get pool done as quickly as possible.

Professional & Organized

Professional & Organized - Totally professional and organized. Went out of their way to work around our busy schedule. Always on time.

Schedule

Schedule - Went way beyond accommodating our weird schedule.

Recognized Excellence

Recognized Excellence - Everyone but especially Harriet the salesperson and John the project manager who responded immediately to every call,text or email. Often after you sign that contract people ghost you but no with this company.

Areas For Improvement

Areas For Improvement - This company is very pricey but you get what you pay for.

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism blow it out of the ball park. Customer Service is excellent in a time when other companies do not care after that contract is signed.

Additional Comments

Additional Comments - I was definitely pleasantly surprised at the high standards of this company.

Yes they were professional, had a schedule and informing

Diagnosed the leakage problem and the proposed fixes were implemented with care and efficiency.

Alan Smith's professionalism was to notch from quoting the project completion. Using Alan Smith employees for all parts of the pool renovation & remodel was a game changer for us. I would recommend Alan Smith to anyone and everyone.

Workman ship was great, my only concern is how it will last over next 10 years, therefore couldnt give all five stars.

This was an amazing project From signature to completion it took 3 weeks. We were notified of each step as to the date and time each step was to be executed. The crews were on time, extremely efficient, well mannered, communicative and at the end of the day the site was cleaned and safe. Once the job was done and the pool filled the start process was handled well and the area was cleaned again to insure there was no residual on the deck of the surrounding landscape, This also included the front yard where their trucks had been parked. In conversation with the crew, the were all Alan Smith employees as was the equipment they used. In summary, a very professional job from start to finish.

Very responsive and quality work.

We had our pool resurfaced 8 years ago. The surface had delamination all over and it took a long time and a lot of communications before the company agreed to fix it but still wanted to charge us even with their warranty. They upselled us on pebble resurfacing for a good deal but put in the contract that we would have a specific finish and didn't include that in the resurfacing. We don't want to do the process all over again so we are at a loss. We agreed they would replace our pool light for the mistake. We are happy now with the complete project but I would not recommend them to anyone else after the poor quality, dishonesty and lack of overall customer service.

Your Billing policies/procedures need serious improvement as they reflect negatively on the quality of the actual workmanship, project management and sales process for your Company. To invoice a client for thousands of dollars of an interim payment and expect payment THE SAME DAY is ridiculous and unreasonable. To then withhold scheduling the next step of work while awaiting payment on a week-old invoice -- without any emails, calls or texts from the Billing department or Project Manager -- is unfathomable when the client has demonstrated good faith in making prior payments. Clients need time to transfer money between accounts, etc. and Alan Smith's demands for same-day payment are unprecedented.

Secondly, your mark-up on certain accessories is unreasonable, and your executive team unyielding when a client asks for a modest discount. Your team recommended that we replace our pool heater for safety reasons, and the replacement quote was $6000+. We were able to get the exact same model from our regular pool service company for $4000+. The wall controller, at $1800+, seemed too high and when Harriet went to management to request a discount for us -- a client spending $40,000 plus with Alan Smith Pools -- someone at a higher level said no. I worked in a multi-billion healthcare company with a heavy overhead burden, and having visited your HQ in Orange, witnessed first-hand that you have a huge overhead percentage working against you on things like accessories (which by the way require very little labor, compared to the concrete and PebbleTek work we also bought from you).

Thirdly, we had ongoing issues with the software for the new i-controller and wall controller. My husband has had to figure out the spa programming on our own.

The quality of the actual workmanship on the pool is excellent. It's too bad that the above issues negatively impact the overall impression. I would have rated the Company a 3-star were it not for the reliability and work ethic of the guys doing the manual labor.

I have already mentioned all of the above to my immediate neighbor, who needs to remodel her pool in Fall 2026. I'm not sure I will recommend your company without complete and full disclosure of above.

I would like to speak to the CEO or CFO of your Company about the above, but only if he/she has any interest in having a rational conversation about the policies.

Lisa Getson/Todd Lansinger

organized and efficiency

We have already recommended AS to neighbors, one of whom commissioned a remodel.

they were on time and fast

Detected two leaks in the pool, one of the Spa and one of the skimmer

Your pool finish work was great - your workmanship on my friends pool other than pool finish was honestly rerrible. I am thankful i managed my own remodel as my project came out light years better.

Your crew inadvertently turned off the power to our house while my wife was in the middle of a very important Zoom meeting, just as she was making a power point presentation to her company's Board of directors. Had your staff alerted me to the fact that they intended to take power from the houses' electric panel, I would have directed them to a 40-amp sub-panel in my garage, which was installed specifically to power heavy equipment. As it was, my wife was disconnected from her board meeting at a very crucial time. Additionally, the project was delayed because your tile setter did such a sloppy job, the tile had to be jacked out, and new tile re-installed. Your crew used my front yard water hose and managed to split it open. They also threw my pool thermometers in the flower bed, and then managed to step on one of them, crushing it. Finally, one of your demo crew sat in one of my very expensive deck chairs, while wearing a very sweaty, plaster coated tee shirt, leaving the chair dirt filthy, and requiring soap and water and a scrub brush to clean it. All in all, a very amateurish operation,

Communication was great, showed up on time, completed work on time. Assigned a project manager we could reach out to anytime with questions/concerns.

Clean

Clean - Very clean!

Communication

Communication - Great communication. Scheduled their visits so we new when to expect them and what to expect on any particular day.

Schedule

Schedule - Finished on the date they committed to!

Value

Value - Yes we got bids that were 3% to 5% less, but chose Alan Smith pools because we felt like we had a partner. They cared just as much about our project as we did. They followed up with us throughout the project, showed up to address any issues right away. A pleasure to work with

Recognized Excellence

Recognized Excellence - Tim Ledbetter is an outstanding Project Manager and was on top of the job w great communication every day from start to finish. Harriet was a great and straightforward, no BS salesperson.

The whole process from quote to installation

Communication

Communication - There was great communication from day one

Needed some minor repairs to the pool equipment to pass inspection and was referred back to my pool guy to make the repairs. I had initially requested Alan Smith do them because I did no have a lot of confidence in my pool guy. Was told it would be cheaper and better if he did them. He attempted to make the repairs but apparently there was some miscommunication and he did the wrong thing. Alan Smith eventually did them but it cost us additional down time for our pool as well as additional money and inconvenience for our residents.

Schedule

Schedule - Very professional group of people Ron the leader is very knowledgeable I would recommend the team to anyone!!!!!

Recognized Excellence

Recognized Excellence - Ron the team leader and Mike the team expert

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Just a great experience

Additional Comments

Additional Comments - The two worker and Don did an outstanding job. Very professional!

Recognized Excellence

Recognized Excellence - C J was always in communication with me through every step of the process. The crew were very efficient and courteous. I liked how they 'curtained' off the work area with plastic to mark sure my yard was not covered with dust and debris.

Areas Of Satisfaction

Areas Of Satisfaction - The end result is very impressive, and I now have a functioning pool light, plus a functioning skimmer and two new outflow outlets. The new handrail at the steps is a great new safety feature.

Recognized Excellence

Recognized Excellence - Tim did a great job communicating with us and followed through on all the work.

Areas For Improvement

Areas For Improvement - everything was professional and organized.

Areas Of Satisfaction

Areas Of Satisfaction - we are happy with the end result.

The teams that have been sent to resolve my spa leak have been very experienced, qualified and friendly.

Recognized Excellence

Recognized Excellence - The project manager, CJ, has been very professional and enjoyable to work with

Recognized Excellence

Recognized Excellence - I would like to recognize James Cawrothn for his exceptional service.

Areas For Improvement

Areas For Improvement - Alan Smith Pools did not fall short. They complied completely.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools met my expectations with everything.

Areas Of Satisfaction

Areas Of Satisfaction - My pool looks amazing and I'm glad I went with a reputable company.

Recognized Excellence

Recognized Excellence - Allan Smith uses great employees. They are not a general contractor that uses 3rd party companies. They take pride in their work and their scheduling is spot on because of the control they have by using their own employees.

Quality work was done in a timely fashion.

Areas Of Satisfaction

Areas Of Satisfaction - The workers were professional and really focused on leaving the workarea clean after tasks

Areas Of Satisfaction

Areas Of Satisfaction - The sales person was very friendly and knowledgeable.

Responded quickly, and waiting time for work was minimal.

Recognized Excellence

Recognized Excellence - Very efficient.

Happily, we found out a friend in Orange County had you do her pool 10+ years ago, and was still very pleased with it. We also have already had friends ask who it was who did the work, and we have passed on your information.

Clean

Clean - We were continually amazed at how well every team cleaned the job site at the end of each day. Even the driveway and street where the trucks were parked were left without any evidence that they had been there.

Safe

Safe - Dangerous spots like open trenches were clearly marked and barricaded.

Communication

Communication - Out project manager, Tim, responded quickly and kept us informed in detail each time we texted with a question or spoke in person.

Quality Of Materials

Quality Of Materials - The quality of the materials in both the pool surface and paving stones is actually better than we had hoped when we chose them.

Quality Of Workmanship

Quality Of Workmanship - The workmanship is superb! The pool surface is beautifully smooth and curves excellently executed to make brushing effortless. And the paving is almost unreally smooth - it feels wonderful under bare feet.

Professional & Organized

Professional & Organized - With rare exception we were notified of a crew's arrival in advance and they always arrived on time. Every single person we encountered was courteous and a pleasure to interact with, no matter if they were supervisory or laborers.

Schedule

Schedule - We were fortunate enough to have had very few rain interruptions, but crews made up for some lost time by even showing up on weekends.

Value

Value - Of course it was expensive, but when you are treated with this high a level of respect from every person, and the materials and workmanship are of this high quality, it proves the adage that you do indeed get what you pay for.

Areas Of Satisfaction

Areas Of Satisfaction - For all the items mentioned above, we have been wildly overjoyed by our pool refurbishment.

Excellent assistance, communication and workmanship!

They fit me in quickly and you could tell every crew they had knew what they were doing.

This company was highly recommended to me. I can see why. Everyone took great pride in their work and and spoke highly of the company.

Sales contact POOR. He carried plaster samples that when selected, we were later told either not or no longer available. After a few such misfires, he provided a physical sample (not a brochure representation) we approved. Unfortunately:
(1) the name on physical sample was all that was written into the final contract, excluding the resource name and (2) the name on the physical was a name of a color used by several other resources. Consequently, the plaster installed was not even close to the actual sample we had apprived. Allen Smith Pools agreed to remedy this by replastering to our satisfaction.

Post Replaster Water Balancing POOR. Paud extra for this and it was a waste with unqalified personnel.

Great follow up after job completion.

The finish

We had a problem that a part was left behind during install and was lost during construction. There was some back

I like the quality of service and the customer service with everyone who came to our house. Everyone made it clear as to what they would be working on that day.

Recognized Excellence

Recognized Excellence - I think our Estimator Chris did a good job and our PM Ron was very communicative on everything.

Areas Of Satisfaction

Areas Of Satisfaction - I was overly impressed with the cleanliness of the job. Even the neighbors commented on how they thought more dirt / dust would've been left behind more.

It was a pleasure working with the professional, personable team at Alan Smith Pools. Good people providing quality work.

Recognized Excellence

Recognized Excellence - Rob in Sales and John, the project Manager both need recognition. Rob provided a the guidance I needed and John kept me completely informed through out the project.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of personnel and work.

All the guys were great. Friendly, on time with great attention to detail. And they completed our pool remodel much faster than we anticipated. We’re very happy with their work.

I will never hire another Pool Company again wish we could have got you guys in 2018 to do our pool everybody was very professional have no complaints whatsoever

Recognized Excellence

Recognized Excellence - John Palmieri (Best project manager!), Mike Sickels (Best salesman and helped choose the best color ever!), Victor (spent three days repairing and repainting the waterfall), and Benjamin (did a wonderful job on the coping and tile!)

Areas Of Satisfaction

Areas Of Satisfaction - I absolutely LOVE my newly remodeled pool!!!

Additional Comments

Additional Comments - I definitely have been sharing your information!

The quality of work, communication of activities and concern for proving clean surfaces during the project.

Communication

Communication - Positive quality where all work was explained

Professional & Organized

Professional & Organized - Daily notification of work to be done that day.

Recognized Excellence

Recognized Excellence - Communication with the project manager to keep you informed of project schedule and response to questions.

Areas Of Satisfaction

Areas Of Satisfaction - Final look of pool when completed

Additional Comments

Additional Comments - Would recommend their service to others.

I have never been so impressed with a contractor. They came i,n and A to Z knew what they were doing. They set up and never had a problem. The guys were super nice. I was impressed and happy with the overall product at the end. I could not recommend them more. They exceeded my expectations for our pool.

Value

Value - They were a little on the higher end, but it was all worth it.

Recognized Excellence

Recognized Excellence - The salesperson, Chris Dimitrijevic, was very thorough, gave us an estimate on site, answered all our questions, and was fantastic. The project manager, John Palmieri, was always thorough, asking how it was going, showing up after every step of prep, and making sure everyone was taken care of. He was exceptional as well.

Areas For Improvement

Areas For Improvement - None, they exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Additional Comments

Additional Comments - My husband and I are overall satisfied with everything. Like I said, we have been having a lot of construction in our home, and this was part of it, and everything was a headache with the other construction companies, but they came in and everything was perfect. We were really happy and impressed.