I have and will continue to recommend Alan Pools to colleagues and friends!
Recognized Excellence - It was a pleasure working with the crew at Alan Pools.
Areas For Improvement - None
Areas Of Satisfaction - Quality and consistency with workmanship.
Types of work - Fountain fixed leaks and installed new lighting Did a great job our large fountain was over 25 years old and it looks and runs like it is brand new
I have worked with Alan Smith Pools over the last 6 years, and it has always been a pleasure to work with them. The line of communication is great. I look forward to working with them on future projects.
Clean - They clean up after themselves really well.
Quality Of Materials - The quality of the spas has been great.
Recognized Excellence - I would like to recognize Ray, the project manager, for his exceptional service.
Areas Of Satisfaction - Alan Smith Pools met or exceeded my expectations with the quality and the cleanup. The quality is great; the cleanup crew goes above and beyond to clean up. I think that the cleanup is really important.
Clean - They are fanatic and clean
Safe - 100%
Communication - 100%
Quality Of Materials - 100%
Quality Of Workmanship - 100%
Professional & Organized - 100%
Schedule - 100%
Value - A tad pricey but you get what you pay for. Plus peace of mind which is priceless
Areas Of Satisfaction - Amazing work!
Very professional and timely throughout the process.
Recognized Excellence - Robert —project manager, Don Applerose—sales
Areas For Improvement - None
Areas Of Satisfaction - Every thing
Areas Of Satisfaction - Alan Smith Pools met my expectations with professionalism.
Quality Of Materials - I am very satisfied.
Professional & Organized - They were beyond professional and organized.
Recognized Excellence - Everyone was fantastic to work with, especially Darren.
Areas For Improvement - They didn't fall short in any area. It was a very amazing experience to have such a well organized team. They went through demolition and the whole process. It was absolutely great.
Areas Of Satisfaction - Everything was great. I found everything to be perfect.
Additional Comments - Keep doing what you are doing, it was fantastic.
I was happy with their work.
Recognized Excellence - The salesperson was very impressive.
Areas Of Satisfaction - I was very surprised that the first person who came to drain my pool cleaned up and shined up the bars to the jacuzzi and pool at the end of the project. He was the first person that came and came again in the end and hosed down everything and polished and made sure everything was exceptional when he left.
Additional Comments - I really appreciate the man who came in the beginning and came at the end to show us tiles and took us in the warehouse. They are a wonderful team and helped solve my problems.
Recognized Excellence - Great quality and well run project
Areas For Improvement - None that I can think of
Areas Of Satisfaction - Project management
Recognized Excellence - I would like to recognize Ray Cassey for their exceptional service.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Recognized Excellence - I want to recognize Darren for his exceptional service.
Areas Of Satisfaction - Darren is very attentive, and they pride themselves on their work results. It was difficult getting there, but they do have a commitment to their work being satisfactory.
I've used Alan Smith Pools for many years. I highly recommend this company.
Types of work - Alan Smith Pools resurfaced the pool and jacuzzi.
Recognized Excellence - The whole team provided exceptional service. CJ Aragon provided exceptional service and was the project manager for the project.
Additional Comments - I would highly recommend Alan Smith Pools to anyone looking for new or renewal pool or spa services.
Recognized Excellence - Ron Paap the project manager was excellent: great communicator, prompt, on top of everything. Couldn’t ask for a better guy in charge. Did not have much interaction with the crew but they were all great. Really an outstanding job
Areas Of Satisfaction - Exceeded expectations.
Recognized Excellence - Tim Ledbetter did a nice job managing our project and was responsive to our questions.
Areas Of Satisfaction - Got the project done on time and the workmanship was excellent! Really pleased with how it came out!
Additional Comments - I’d definitely recommend Alan Smith Pools to anyone considering installing or renovating a pool or spa. You can check out our finished product and see what you think.
Recognized Excellence - Harriet Porter was extremely helpful
Areas Of Satisfaction - Crew did VERY CLEAN work
I am very happy with all of the levels of projects. All of the individuals that handled them were very dependable and followed through quite well.
Recognized Excellence - Harriet and John had exceptional service.
Areas For Improvement - I don't know that they fell short of my expectations.
Areas Of Satisfaction - The area that I was most pleased with was that they always notified me ahead of time that someone would be there. They had excellent communication. Their availability was important to me.
Additional Comments - I chose them because they are in-house. There's no subcontractors. I appreciated them having their own construction team. They were from Alan Smith. I liked that part.
Types of work - Removed slate tiles and replaced with ceramic tiles and replaced pool & spa lights/
Recognized Excellence - Everyone was nice and very professional.
Areas Of Satisfaction - Did a great job replacing the slate with ceramic tile and replacing the lights and ensuring their proper operation.
They did an excellent job. They came highly recommended. Their quality of work is quite good.
The communication is great. They communicated along the way as the project advanced and were very detailed.
Our pool looks so amazing! We’re in it all the time! And it came in handy during the recent heat wave!
Great job. Exceeded expectations.
Alan Smith Pools was very professional, good communication and all the workers were very polite and kept the mess to a minimum. The whole process took much longer than we had anticipated but we’re happy with the end result.
I am totally satisfied with my pool remodel. The project was completed in a very professional and organized manner. I would recommend this company for any and all pool projects.
The level of workmanship was exultant