Recognized Excellence

Recognized Excellence - I want to recognize Robert, the project manager, for his exceptional service; he was very communicative and helpful. I would like to recognize the property manager too.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools was on budget, on schedule, and had excellent communication. I would definitely recommend them. I am glad I chose them over other pool companies; they did what they said they would do.

They knew what they were doing, and it was professionally done.

Recognized Excellence

Recognized Excellence - Rick did the actual repair on my spa, and he did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - It has only been a week, but it repairs seem to have been effective in solving my problem.

Additional Comments

Additional Comments - It was nice to find Alan Smith Pools. It was difficult to find someone who could repair a spa like mine. I located them and they what they needed to do.

I will highly recommend them to my friends.

Recognized Excellence

Recognized Excellence - I would like to recognize Rick for his exceptional service. He was the manager. I would also like to recognize Travis, Roberto and the other 2 guys that did the final work. I would like to recognize all of them. Rick did exceptional work. I contacted multiple jacuzzi companies and wasn't able to get anywhere. I contacted Rick and he convinced me immediately. Another company was $300 less, but I immediately picked Alan Smith Pools after I spoke with Rick. I felt very strongly about it. I trusted the company after I spoke with Rick.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They over-accommodated me. They were very friendly and like a family company. They did their best to accommodate the customer.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceed my expectations.

Additional Comments

Additional Comments - They are a wonderful company. They are experts in what they do. They make you feel extremely confident with their knowledge. They are very friendly and nice.

Additional Comments

Additional Comments - I would recommend them again to a friend for sure.

Quality of work, courteous and professional employees.

Recognized Excellence

Recognized Excellence - John Palmieri is an asset to your company. He kept me informed on all stages of the project and was courteous and informative. He was patient and always available to answer the many questions I had. He is monitoring the pool while I am gone on a trip. All the staff in your office were wonderful. All crew members were courteous and professional.

Areas For Improvement

Areas For Improvement - There were no areas that Alan Smith fell short.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project exceeded my expectations.

Alan Smith resurface our pool a few years ago and every employee was superior. It looks beautiful and was a completely positive experience. We had many buds and they were the most professional and fairly priced. We now had a handrail on steps installed. Looks great.

Recognized Excellence

Recognized Excellence - From office help to end of project it was superior. Jason was highly knowledgeable and professional. He was a pleasure to work with. Jason set up appointment quickly and installers were hard working and polite.

Areas Of Satisfaction

Areas Of Satisfaction - Polite, neat

They were great, and I recommended them to my neighbors who need some pool work done.

Recognized Excellence

Recognized Excellence - I would like to recognize my salesperson, Rick Speck, for their exceptional service, but you know, all of them were really good and answered all of my questions and everything.

Areas For Improvement

Areas For Improvement - I was pleased with their work.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools meet and exceed my expectations. With putting everything back together, they did a great job with the finishing of the tiles, the plaster, and everything—it was good they did all that.

Additional Comments

Additional Comments - I was just very pleased with them and would recommend them again

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and equipment exceeded my expectations.

From beginning to end, this company is the most professional on every level!

Recognized Excellence

Recognized Excellence - Don was the first person that we met to help start facilitating the project, the exceptional service didn’t end there.. everybody at Allen Smith that we had encountered were extremely knowledgeable of the job, kind, and friendly, and gave exceptional service at every level! And knowing that every thing was IN House from beginning to end, made a big difference!!!! no subcontractors!!!!!!!!!

Areas For Improvement

Areas For Improvement - Not one 😊

Areas Of Satisfaction

Areas Of Satisfaction - In today’s time customer service is almost nonexistent. They were above and beyond at every step of the project.

Just outstanding in all aspects of this project! I would highly recommend this 5 Star company to anyone who wants a Best in Class
Result!

Recognized Excellence

Recognized Excellence - The entire team was awesome!

Areas Of Satisfaction

Areas Of Satisfaction - All aspects of this project

Additional Comments

Additional Comments - Best in Class from start to finish with Jason to CJ to Patricia to Mike B with start up! Just a great professional team that exceed expectations!

Professional & Organized

Professional & Organized - Don, in Sales, is great, as are project managers and service staff. Professionalism and efficiency are outstanding.

Schedule

Schedule - Process was smooth without any snags. A quality product/oucme was achieved.

The polish and micro glassing left my steps and baja deck rough. The plaster has been left gouged and you can see the aggregate.

Types of work

Types of work - Alan Smith Pools completed the pool remodel and resurfacing.

Safe

Safe - Alan Smith Pools kept everything safe, taped off the back section, and told us what was going on as far as safety, as we have dogs as well, so they told us not to let them in the back. They were very clear on the safety issues.

Quality Of Workmanship

Quality Of Workmanship - The resurfacing looks really good. They cleaned up the coping. I have existing coping, and they cleaned it all up and made it look brand new.

Recognized Excellence

Recognized Excellence - Jason, the salesperson, was really good at showing me all the materials, showing me the options, walking me through all the options that were available to me, and helping me make a decision. CJ was the project manager. He was pretty good at communicating and did really well there.

Recognized Excellence

Recognized Excellence - C.J. Arragon had exceptional service. He was the project superintendent.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations. They did what I wanted and they did a great job. I got to watch them plaster in real time. I was blown away at their craftsmanship.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship of the plaster work and them adjusting the stairs into the pool met my expectations. They moved the location of the stairs to provide more space. I didn't think that could be done, but they did it. That exceeded my expectations.

Additional Comments

Additional Comments - They were very hands-on for this commercial job. C.J. would stop by and call. He constantly kept an eye on it from start to finish. We worked to get jurisdiction from the city and he did all the leg work. We were appreciative for that.

Communication

Communication - They explained the process and gave information to better maintain my pool.

I have and will continue to recommend Alan Pools to colleagues and friends!

I have worked with Alan Smith Pools over the last 6 years, and it has always been a pleasure to work with them. The line of communication is great. I look forward to working with them on future projects.

Clean

Clean - They clean up after themselves really well.

Quality Of Materials

Quality Of Materials - The quality of the spas has been great.

Recognized Excellence

Recognized Excellence - I would like to recognize Ray, the project manager, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools met or exceeded my expectations with the quality and the cleanup. The quality is great; the cleanup crew goes above and beyond to clean up. I think that the cleanup is really important.

Clean

Clean - They are fanatic and clean

Safe

Safe - 100%

Communication

Communication - 100%

Quality Of Materials

Quality Of Materials - 100%

Quality Of Workmanship

Quality Of Workmanship - 100%

Professional & Organized

Professional & Organized - 100%

Schedule

Schedule - 100%

Value

Value - A tad pricey but you get what you pay for. Plus peace of mind which is priceless

Areas Of Satisfaction

Areas Of Satisfaction - Amazing work!

Very professional and timely throughout the process.

Recognized Excellence

Recognized Excellence - Robert —project manager, Don Applerose—sales

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Every thing

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools met my expectations with professionalism.

Quality Of Materials

Quality Of Materials - I am very satisfied.

Professional & Organized

Professional & Organized - They were beyond professional and organized.

Recognized Excellence

Recognized Excellence - Everyone was fantastic to work with, especially Darren.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. It was a very amazing experience to have such a well organized team. They went through demolition and the whole process. It was absolutely great.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great. I found everything to be perfect.

Additional Comments

Additional Comments - Keep doing what you are doing, it was fantastic.

I was happy with their work.

Recognized Excellence

Recognized Excellence - The salesperson was very impressive.

Areas Of Satisfaction

Areas Of Satisfaction - I was very surprised that the first person who came to drain my pool cleaned up and shined up the bars to the jacuzzi and pool at the end of the project. He was the first person that came and came again in the end and hosed down everything and polished and made sure everything was exceptional when he left.

Additional Comments

Additional Comments - I really appreciate the man who came in the beginning and came at the end to show us tiles and took us in the warehouse. They are a wonderful team and helped solve my problems.

Recognized Excellence

Recognized Excellence - Great quality and well run project

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Project management