About this company
Alan Smith Pools
Alan Smith Pool Plastering, Inc. has been a swimming pool contractor, and an active member of the Orange County community, for over 44 years. As a Southern California pool specialist, we have completed tens of thousands of renovation and new construction projects over the years for homeowners, developers, builders, and landscape architects. In addition to the renovation and new construction of pools, in late 2007 we launched a new division of the company devoted to backyard renovation. We can now provide you with the same quality and management oversight for your entire backyard design and landscaping project that built our reputation. Show more
Alan Smith Pool Plastering, Inc. has been a swimming pool contractor, and an active member of the Orange County community, for over 44 years. As a Southern California pool specialist, we have completed tens of thousands of renovation and new construction projects over the years for homeowners, developers, builders, and landscape architects. In addition to the renovation and new construction of pools, in late 2007 we launched a new division of the company devoted to backyard renovation. We can now provide you with the same quality and management oversight for your entire backyard design and landscaping project that built our reputation.
Our experienced staff will own your project from start to finish. We are fully licensed and insured, and do not use any undocumented laborers. We provide only professional people, workmanship, and equipment on all projects. We are so confident in the quality of our work that we offer the best warranties in the industry.
When performing work, we will have crew supervisors present at all times. The experience of our employees is unparalleled in the industry, with a majority of our staff employed for over five (5) years, and many over ten (10) years and a handful over 20 years! We are committed to maintaining a clean work site throughout an entire project, not just upon completion.
Alan Smith Pools offers the latest in material technology; including glass, pebble, quartz, and polished swimming pool finishes with top grade inorganic pigments. These materials, along with our experienced craftsmanship, will insure that you receive the most beautiful and durable surface finish for your pool, spa, and/or fountain available today.
Whether it’s pool replastering, remodeling, resurfacing, decking, or installing a new built-in barbecue and fireplace, you can trust our team of professionals from the initial consultation to the final product results. Please do not hesitate to give our team a call if you have any questions. We invite you to visit our company showroom located at 227 West Carleton Avenue, in the city of Orange, to view the various options that you have regarding your renovation project. Our team would welcome the opportunity to visit your home and personally discuss your project in detail. Hide
Types of work
GuildQuality surveys
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Photos 6
Reviews 391
Of 416 respondents, 391 left a reviewRecent reviews
Paul E.
Still in the process of rectifying.
David S.
Alan Smith Pools did a fantastic job repairing our pool (Crack in bottom of pool). Did hydroblasting for plaster removal, brought split drains up to code, new skinner and pebble finishes. All workers were reliable, professional and did a top.notch job on clean up. Good communication and follow up. Highly recommend.
Brian C.
Great crew and workmanship. Work was done with skill and crew was able to answer any questions.
Ron G.
The Leads in each section from Salvatore in Set up, to Angel in Demo, to Humberto in Plaster, Ben in Mastic, and Danny/Luis in Chemical set up were all great in their areas
Maryam S.
Very fast, clean and professional.
Tony L.
Additional comments
Recognized Excellence
Recognized Excellence - Great communication with John
Additional Comments
Additional Comments - I would definitely recommend Alan Smith Pools to others. Very professional and great communication!
Steve R.
Alan Smith Pools had resurfaced and remodeled our plaster pool with microfusion and had done a fabulous job in 2019. Some tiles had fallen off due to a crack behind them. They were able to repair the crack and replace the tiles. I would highly recommend this company for the quality of their work. They were very professional in every way!
Additional comments
Types of work
Types of work - Tiles needed to be replaced as they were falling off and the crack was repaired behind them that was causing them to fall off.
Quality Of Materials
Quality Of Materials - They wrrr able to order the same tile that had been used in 2019
Quality Of Workmanship
Quality Of Workmanship - Very happy with the workmanship!
Areas Of Satisfaction
Areas Of Satisfaction - Very good repairman! He explained everything that he needed to do.
Dale K.
Additional comments
Types of work
Types of work - I had my pool replastered.
Recognized Excellence
Recognized Excellence - I would like to recognize the original salesperson for his exceptional service. He was great and one of the big reasons I decided to go with Alan Smith Pools. The Project Manager was helpful. The workers were very responsive and helpful. There are a few communication issues they can improve on.
Areas Of Satisfaction
Areas Of Satisfaction - Everything in terms of the quality and work itself exceeded my expectations. They were always courteous, professional, timely, and kept the job site clean. They were very organized with the work. They did a great job with the cleanup. I would recommend Alan Smith Pools to anyone.
Additional Comments
Additional Comments - I will definitely recommend the company to anyone needing work on their pool and spa. I'm very happy with everyone who worked on the project.
Review
Additional comments
Types of work
Types of work - They did pebble tub and tile work, and a resurfacing of the pool.
Recognized Excellence
Recognized Excellence - I would like to recognize CJ.
Areas For Improvement
Areas For Improvement - No area fell short of expectations.
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded expectations in timing, urgency, design, and advice.
Raffi K.
Additional comments
Recognized Excellence
Recognized Excellence - Everyone involved.
Areas Of Satisfaction
Areas Of Satisfaction - All areas from start to finish.
Additional Comments
Additional Comments - Highly recommend Alan Smith for any and all pool concerns. From start to finish, nothing but professional!
Rhys B.
Additional comments
Communication
Communication - Staff was very helpful and responded to questions
Quality Of Workmanship
Quality Of Workmanship - It’s too early to know the answer to this question.
Professional & Organized
Professional & Organized - It was a pleasure doing business with this organization.
Recognized Excellence
Recognized Excellence - All were exceptional.
Review
The price Alan Smith Pools quoted us was significantly lower than the final price; It seems they should have known all the things we needed before the project took place.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - We're not disappointed with the pool. We like the way it looks, and we're pleased with the product.
Shelly H.
Additional comments
Recognized Excellence
Recognized Excellence - Cj was amazing
Pat M.
I was pleasantly surprised at how well the project went. I am 100 percent satisfied and happy.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Rob Penticoff.
Areas For Improvement
Areas For Improvement - They fell short of expectations in no area at all.
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded expectations in all areas.
Additional Comments
Additional Comments - It was a good experience throughout the entire process.
Mark B.
Alan Smith Pools did an outstanding job.
Additional comments
Recognized Excellence
Recognized Excellence - I want to recognize Harriett Potter and Tim Ledbetter for their exceptional service.
Areas Of Satisfaction
Areas Of Satisfaction - The way the plaster looked when they finished is exactly what we were looking for.
Additional Comments
Additional Comments - We are very pleased.
Kevin K.
Absolutely
Additional comments
Recognized Excellence
Recognized Excellence - Jason, Ron, Victorino, Luis, pebble crew (all three of them)
Areas Of Satisfaction
Areas Of Satisfaction - Exceeded
Additional Comments
Additional Comments - We are so glad we chose Alan Smith Pools to do our spa remodel. Many thanks to everyone including Jason, Ron, the scheduling coordinator and billing department. Everyone was professional and did an outstanding job! We will highly recommend Alan Smith Pools to anyone looking for a quality pool contractor.
Annette R.
Overall the pool came out beautifully, but the communication and never being able to meet my project manager was not good customer service. I have had a problem since day one with the sales representative and had to get the manager involved. I don't want to bash them but the communication and we had issues that I had to get management involved in, and it should not have gone that far.
Additional comments
Recognized Excellence
Recognized Excellence - I want to recognize the foremen of the installation crews for each section for their exceptional service. The installation crews and their leaders were excellent.
Areas Of Satisfaction
Areas Of Satisfaction - The installers were excellent and the pool looks beautiful.
Review
Communications of when people would show up and what the next steps for the project are, could be better
Additional comments
Recognized Excellence
Recognized Excellence - Oscar, Chris Dimitrijevic and the women who answered the phones
Areas Of Satisfaction
Areas Of Satisfaction - The finished work looks good.
Irene C.
I have recommended Alan Smith Pools my neighbor and I believe you have provided them with a bid.
Additional comments
Communication
Communication - We always knew that the crew was coming. They would call the day before and give us an ETA.
Professional & Organized
Professional & Organized - They did everything they said they would.
Recognized Excellence
Recognized Excellence - Tim Ledbetter was my project manager. He was knowledgeable about the remodeling process and walked me through the process step by step . If Tim is your manager your on good hands.
Areas For Improvement
Areas For Improvement - There were no problems
Areas Of Satisfaction
Areas Of Satisfaction - They said the crews would clean up every day when finished. The workers always left my yard in better shape than they found it.
Additional Comments
Additional Comments - In Alan Smith pools case, you get what you pay for! We're very satisfied.
Pat O.
Additional comments
Recognized Excellence
Recognized Excellence - Harriet Porter
Jean W.
We are happy with our renovation. Sales process was seamless but project management could have been better.
Additional comments
Recognized Excellence
Recognized Excellence - Harriet Porter and your administrative team
Areas Of Satisfaction
Areas Of Satisfaction - Sales process
Michael W.
Additional comments
Recognized Excellence
Recognized Excellence - CJ is our project manager though out the work we had done. His communications are excellent and he really cares about customer service! This guy is a super star!
Areas For Improvement
Areas For Improvement - None
Areas Of Satisfaction
Areas Of Satisfaction - the work was outstanding. Everything from the leak detection to the finished product was way above my expectations.
Additional Comments
Additional Comments - there are a number of pool contractors/repair companies. Alan Smith is way above the rest. Don't bother chasing the lowest price because you will be disappointed.
Bob S.
Needed to get our pool back up and running for the summer and years ahead as our 20 year old heater had died, light stopped working and WiFi access no longer worked.
Additional comments
Clean
Clean - Great diagnostics and work plan established with Travis
Professional & Organized
Professional & Organized - Work was supervised and completed by Ken - outstanding employee (along with his assistant - unfortunately I didn’t get his name) and all done within a reasonable timeframe.
Recognized Excellence
Recognized Excellence - Travis, Ken and Ken’s assistant.
Additional Comments
Additional Comments - Great to have our pool back up and running.
Gary S.
The pool looks terrific! Alan Smith Pools is by no means the low cost leader but the quality is top! The schedule was quite impressive. 5 weeks from drain to fill is pretty remarkable! Your staff was always friendly and helpful!
Additional comments
Schedule
Schedule - We have a neighbor who’s pool has been in process for 2 years. I was afraid this could stretch into months. Your schedule was great! We are happy with your schedule.
Value
Value - Not the low cost provider, but quality job and good schedule!
Recognized Excellence
Recognized Excellence - We really liked working with Harriet and since she lives in our neighborhood it made working with you guys much easier. All of the staff we met worked hard and were very friendly.
Areas Of Satisfaction
Areas Of Satisfaction - The pool looks terrific and the timeline was great. We will definitely recommend you guys to neighbors!
Additional Comments
Additional Comments - Maybe it was needed, maybe not but in your selling process, you may wish to explain that every step is handled by trained, specialized staff. Not one guy doing it all…. That was a huge benefit which we didn’t realize we were getting. You are definitely a GC trying to do it all yourself!
Nonny B.
Additional comments
Types of work
Types of work - You guys rock. Dependable answer his questions shows up on time neat and tidy.
GuildQuality
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