They are very professional and let you know all your options and the price. Of course, Alan Smith Pools are not the cheapest, but they have been in business since 1982 so I felt assured I would get quality work would not get ripped off or left with an unfinished project.

I had bids from 2 other contractors and felt the burden of having to go to tile stores and pool finishing stores to pick out my tile and finishing on my own. Alan Smith Pools has a design store at their office with samples of finished Gemstone and tile. A design expert came out to help me with my questions.

During the project there are many supervisors and a project manager watching the work and process.

Overall, I had a great experience with Alan Smith Pools.

We would definitely recommend Alan Smith Pools to friends and neighbors. They did an outstanding job for us!

This is our second renovation with Alan Smith over the years and we went for an exciting color change. We could not be more pleased with every aspect of our project and were pleasantly surprised that not one piece of our existing tiles were damaged in the process. The best pool company in Orange County, for sure!

Absolutely thrilled with levels of communication with all of the Alan Smith teams. Loved it all

Communication

Communication - 100% agree

Recognized Excellence

Recognized Excellence - Rob was amazing as was John P our Job Site Mgr

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in almost area. We were absolutely thrilled with all areas

on time, polite, efficient, did a great job

They were very easy to work with and very professional. We were always keep informed when workers were scheduled to arrive. Tim Ledbetter was easy to work with and was always right on his accessments. Thank you.

Showed up when they said they would or let me know in advance if there was a problem getting materials.

Alan Smith Pools acted professionally. All their employees were top-notch. They were friendly, explained things, and took their time to listen to my concerns. I am more than happy with the service I received, that is why I am more than happy to recommend them to my family and friends.

Recognized Excellence

Recognized Excellence - I want to recognize Robert, the project manager, for his exceptional service; he was very communicative and helpful. I would like to recognize the property manager too.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools was on budget, on schedule, and had excellent communication. I would definitely recommend them. I am glad I chose them over other pool companies; they did what they said they would do.

They knew what they were doing, and it was professionally done.

Recognized Excellence

Recognized Excellence - Rick did the actual repair on my spa, and he did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - It has only been a week, but it repairs seem to have been effective in solving my problem.

Additional Comments

Additional Comments - It was nice to find Alan Smith Pools. It was difficult to find someone who could repair a spa like mine. I located them and they what they needed to do.

I will highly recommend them to my friends.

Recognized Excellence

Recognized Excellence - I would like to recognize Rick for his exceptional service. He was the manager. I would also like to recognize Travis, Roberto and the other 2 guys that did the final work. I would like to recognize all of them. Rick did exceptional work. I contacted multiple jacuzzi companies and wasn't able to get anywhere. I contacted Rick and he convinced me immediately. Another company was $300 less, but I immediately picked Alan Smith Pools after I spoke with Rick. I felt very strongly about it. I trusted the company after I spoke with Rick.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They over-accommodated me. They were very friendly and like a family company. They did their best to accommodate the customer.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceed my expectations.

Additional Comments

Additional Comments - They are a wonderful company. They are experts in what they do. They make you feel extremely confident with their knowledge. They are very friendly and nice.

Additional Comments

Additional Comments - I would recommend them again to a friend for sure.

Quality of work, courteous and professional employees.

Recognized Excellence

Recognized Excellence - John Palmieri is an asset to your company. He kept me informed on all stages of the project and was courteous and informative. He was patient and always available to answer the many questions I had. He is monitoring the pool while I am gone on a trip. All the staff in your office were wonderful. All crew members were courteous and professional.

Areas For Improvement

Areas For Improvement - There were no areas that Alan Smith fell short.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project exceeded my expectations.

Alan Smith resurface our pool a few years ago and every employee was superior. It looks beautiful and was a completely positive experience. We had many buds and they were the most professional and fairly priced. We now had a handrail on steps installed. Looks great.

Recognized Excellence

Recognized Excellence - From office help to end of project it was superior. Jason was highly knowledgeable and professional. He was a pleasure to work with. Jason set up appointment quickly and installers were hard working and polite.

Areas Of Satisfaction

Areas Of Satisfaction - Polite, neat

They were great, and I recommended them to my neighbors who need some pool work done.

Recognized Excellence

Recognized Excellence - I would like to recognize my salesperson, Rick Speck, for their exceptional service, but you know, all of them were really good and answered all of my questions and everything.

Areas For Improvement

Areas For Improvement - I was pleased with their work.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools meet and exceed my expectations. With putting everything back together, they did a great job with the finishing of the tiles, the plaster, and everything—it was good they did all that.

Additional Comments

Additional Comments - I was just very pleased with them and would recommend them again

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and equipment exceeded my expectations.

From beginning to end, this company is the most professional on every level!

Clean

Clean - They were very respectful to the property and exceptionally clean !!

Recognized Excellence

Recognized Excellence - Don was the first person that we met to help start facilitating the project, the exceptional service didn’t end there.. everybody at Allen Smith that we had encountered were extremely knowledgeable of the job, kind, and friendly, and gave exceptional service at every level! And knowing that every thing was IN House from beginning to end, made a big difference!!!! no subcontractors!!!!!!!!!

Areas For Improvement

Areas For Improvement - Not one 😊

Areas Of Satisfaction

Areas Of Satisfaction - In today’s time customer service is almost nonexistent. They were above and beyond at every step of the project.

Just outstanding in all aspects of this project! I would highly recommend this 5 Star company to anyone who wants a Best in Class
Result!

Recognized Excellence

Recognized Excellence - The entire team was awesome!

Areas Of Satisfaction

Areas Of Satisfaction - All aspects of this project

Additional Comments

Additional Comments - Best in Class from start to finish with Jason to CJ to Patricia to Mike B with start up! Just a great professional team that exceed expectations!

Recognized Excellence

Recognized Excellence - The people that laid the pavers did a good job.

Communication

Communication - Very impressed with communication. I knew what to expect each day during the duration of the project.

Professional & Organized

Professional & Organized - Don, in Sales, is great, as are project managers and service staff. Professionalism and efficiency are outstanding.

Schedule

Schedule - Process was smooth without any snags. A quality product/oucme was achieved.

The polish and micro glassing left my steps and baja deck rough. The plaster has been left gouged and you can see the aggregate.

Types of work

Types of work - Alan Smith Pools completed the pool remodel and resurfacing.

Clean

Clean - Stuff was not put back into place when they were done. It is okay.

Safe

Safe - Alan Smith Pools kept everything safe, taped off the back section, and told us what was going on as far as safety, as we have dogs as well, so they told us not to let them in the back. They were very clear on the safety issues.

Communication

Communication - There were a couple of times the crews showed up, and I was not made aware they would be on site. For the most part, they were very good with communication.

Quality Of Workmanship

Quality Of Workmanship - The resurfacing looks really good. They cleaned up the coping. I have existing coping, and they cleaned it all up and made it look brand new.

Recognized Excellence

Recognized Excellence - Jason, the salesperson, was really good at showing me all the materials, showing me the options, walking me through all the options that were available to me, and helping me make a decision. CJ was the project manager. He was pretty good at communicating and did really well there.

Areas Of Satisfaction

Areas Of Satisfaction - Alan Smith Pools met my expectations on the resurfacing, putting back the mass tape, and replacing the pool drain. They exceeded my expectations on windowing the existing coping.

Recognized Excellence

Recognized Excellence - C.J. Arragon had exceptional service. He was the project superintendent.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations. They did what I wanted and they did a great job. I got to watch them plaster in real time. I was blown away at their craftsmanship.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship of the plaster work and them adjusting the stairs into the pool met my expectations. They moved the location of the stairs to provide more space. I didn't think that could be done, but they did it. That exceeded my expectations.

Additional Comments

Additional Comments - They were very hands-on for this commercial job. C.J. would stop by and call. He constantly kept an eye on it from start to finish. We worked to get jurisdiction from the city and he did all the leg work. We were appreciative for that.

Communication

Communication - They explained the process and gave information to better maintain my pool.