I would warn people that the process would be chaotic, the communication spotty, the timeline doubled but the actual work would be fine.

A bit pricey but we were not disappointed with the results.

In more than 30 years of home ownership and related projects our experience with Alan Smith Pools was the worst ever with any contractor or service provider.

We experienced many long delays in the work being completed due to staffing & scheduling issues during Covid 19. However, when the various sections of work were completed - new plumbing lines, new electrical lines & updates, new jets and split drains, new sections of concrete, complete new surfacing with microfusion pebble & all new tile, & needing to meet multiple times with city inspections, the end results & quality of workmanship is exceptional. We have full confidence that our 40 year old pool has been rebuilt very, very well and it looks beautiful.

Solid company and great reputation

Generally very good workmanship but planning and organization was lacking, especially in sales and crew availability.

Everyone I dealt with at Alan Smith Pools was professional and I was impressed with the size of the staff and attention to detail during each phase of our project. For the most part, notice was sent to me the day before a crew was scheduled to arrive at my home. Every crew had its specialty such as demolition, tile, rail installation and plaster. Alan Smith Pools must have the hardest working crews in the business...even in the heat of July and August!

I’ll start with Harriet Porter, Pool Remodeling Specialist. Really positive experience. Listen well gave great advice, not pushy at all.
Work on pool started as scheduled. John our project manager, very nice and very busy as we, like everyone else wanted pool for 4th of July. He got it done just in time. He was stretched pretty thin taking care of numerous jobs. Did his best. Alan Smith workers were prompt, polite and worked. Cleaned up pretty well and we are extremely happy with the pool. Our only issue was with the contractor used to repair pavers which had separated from the edge of the stone around the pool. They were here less than two full days. Worked very hard and then handed me the phone and the owner ask me if I wanted it sealed. Since I was paying $8,000 I figured it was part of what was to be done. There was no mention of any extra cost, no quote. The workers came back the next day and sealed the pavers. (Not a Good Job) they had to come back later to fix the problem. After they were done they ask for a check. $1500. I called John and he said to make it out to West Coast Pavers, I did thinking this would be part of the $8000. Not so, still paid Alan Smith $8000. I have a sprayer and sealer, if I had known about the extra charge, I would have sealed myself. I’m to nice a guy, or stupid guy. Just a little disappointed, but love the pool.

We wouldn't hesitate to recommend Alan Smith Pools to our family and our friends!

I would recommend this company but would advise that a solid completion date should be agreed upon and know that communication is not the best.

I was happy with them at the very beginning. When a different crew came to do the job, unfortunately, at the very end, a leak was detected and it was repaired after a 2 week delay.

They did wonderful job.

The sales rep gave us a comprehensive estimate, so it's easy to understand all the options and cost. The quality of their work is excellent.

The crew was great. They came in, did the job, and cleaned up well. They had no fuss and left no mess.

We became increasingly disappointed as the project progressed. We had made our deadline very clear for job completion and it felt like Ken Rooker wasn't aware of it, or just kept saying "all will be fine" when it wasn't. All started off great and deteriorated the last few weeks when we really needed to have focus on completion for our June 20 deadline. We postponed our event from June 20 to June 27 in order to have a week cushion and the job wasn't complete when our event was going on at our home on June 27.

I would just say that they were very efficient, always on time, and very pleasant to work with.

Looks stunning!

Not a chance.