Alan Smith has a good reputation; however, if I were to recommend ASP I would have to add my experience with them which was below what I expected to be.
They are professional and I like their work.
I give the salesperson a 5-star rating. I give the project manager a 4-star rating.
The hydroblast and plastering crews were very efficient and kept the job site clean. Despite the weather challenges this year the project manager did a great job communicating and exceeded expectations. Very pleased with the final result.
They were easy to work with, punctual, and kept me informed of all construction dates.
Areas Of Satisfaction - The visual appeal was amazing.
Alan Smith Pools not only met but exceeded my expectations for our 50 year plus pool's renovation. Their job was to redo a 2019 renovation by another local company that delaminated. That's another story! From estimate to final inspection every person I came in contact with was courteous, knowledgeable, accessable, and professional. Their expertise and advice was invaluable and I had complete confidence in their suggestions. I was notified of every step in the process, and despite the delay caused by rain, we have a beautiful "new" pool. Alan Smith Pools is a well established company that knows their business. I would like to acknowledge every one I dealt with from Derek Sabor, whose estimate and charming personality sold me on this company, to John Palmieri, the supervisor on our project, who patiently answered questions when he came to inspect and everyone in between. i highly recommend Alan Smith Pools
Areas Of Satisfaction - They met or exceeded expectations all around!
Areas Of Satisfaction - The met all of my expectations. They did a great job!
Construction was decent. The sales meeting with Geoff was good. Our PM, John was also good. There was great communication up until the project was completed and clean up was done. Unfortunately, there were some minor issues with the pool finish after construction was complete. Following up for those repairs has been horrible.
Professional, knowledgeable , dependable
Communication - Always emailed prior to showing up to work.
Areas Of Satisfaction - Final product was great. I expect this pool redo to last years and years.
The only pool company to use.
Communication - Outstanding communication. I live100 miles from my elderly dad's house. When his pool needed replastering Kyle kept me informed on a daily basis.
Additional Comments - The only pool company I will ever use!
Recognized Excellence - Allan remodeled my pool 25 years ago! He recently did it again, and again exceeded all my expectations! In addition, all the folks did a great job!
I used them to replace the water filter, piping, and gas line. They did a great job. This was after I used them for redoing the pool for which they also did fantastic.
Alan Smith Pools was recommended to me by my pool guy. I looked around a little bit at other companies before deciding to go with Alan Smith Pools. I'm very glad I chose them. The pool is absolutely gorgeous. They were excellent with the work and offered me many choices.
The communication was great throughout, the installation was smooth, and the final outcome was great.
If Patrick managed the entire job exclusively start to finish I would give 5 stars.
I think Alan Smith Pools are a class-A outfit. They do a great job, and their follow-up is great.
They have fair pricing and do great work. I would definitely recommend them to someone else looking to update their pool.
Alan Smith Pools was very accommodating and professional through out the entire remodel. The end result is exactly as I had hoped.
I believe some of the statements made by the salesman were not accurate.
Our experience with Alan Smith has been excellent. Highly recommend!
I got several bids for my re-plaster, re-tile pool job. Alan Smith was not the lowest by far, but I went with them based on their reputation. I’m glad I did. I had heard nothing but good things about them. It was well worth it to pay a little more to deal with professionals. Contractors can be nightmares to deal with. These guys were the opposite, they were sweet dreams! John P my project manager was awesome! There were a couple hiccups on the timeline due to weather and John was all over it! Chris D the initial sales rep was great as well. And they have the best tile guy in the business, Omar. He is a true artisan that takes pride in his work! I paid a little more but the service was worth it! I highly recommend this company.
Areas Of Satisfaction - I knew going in that I was going to spend a little more to go with Alan Smith ( I had several bids for my remodel/ renovation and re-plaster). But I have heard nightmare stories about fly by night contractors lowballing then raising prices after they get the bid, not to mention dragging the job out endlessly or not completing it at all. Alan Smith has been around for quite a while and I had only heard good things about them. My project went smoothly, everyone was friendly and professional and I’m completely happy!
Great end result, but communication could be improved.
Overall we love the work that was done. Our main problem was with the scheduling and communication. The project started the end of September and we are still not finished. 4 months to do what was done seems excessive...
Additional Comments - It was a pleasant experience from start to finish.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alan Smith Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys