About this company
Alan Smith Pools
Alan Smith Pool Plastering, Inc. has been a swimming pool contractor, and an active member of the Orange County community, for over 44 years. As a Southern California pool specialist, we have completed tens of thousands of renovation and new construction projects over the years for homeowners, developers, builders, and landscape architects. In addition to the renovation and new construction of pools, in late 2007 we launched a new division of the company devoted to backyard renovation. We can now provide you with the same quality and management oversight for your entire backyard design and landscaping project that built our reputation. Show more
Alan Smith Pool Plastering, Inc. has been a swimming pool contractor, and an active member of the Orange County community, for over 44 years. As a Southern California pool specialist, we have completed tens of thousands of renovation and new construction projects over the years for homeowners, developers, builders, and landscape architects. In addition to the renovation and new construction of pools, in late 2007 we launched a new division of the company devoted to backyard renovation. We can now provide you with the same quality and management oversight for your entire backyard design and landscaping project that built our reputation.
Our experienced staff will own your project from start to finish. We are fully licensed and insured, and do not use any undocumented laborers. We provide only professional people, workmanship, and equipment on all projects. We are so confident in the quality of our work that we offer the best warranties in the industry.
When performing work, we will have crew supervisors present at all times. The experience of our employees is unparalleled in the industry, with a majority of our staff employed for over five (5) years, and many over ten (10) years and a handful over 20 years! We are committed to maintaining a clean work site throughout an entire project, not just upon completion.
Alan Smith Pools offers the latest in material technology; including glass, pebble, quartz, and polished swimming pool finishes with top grade inorganic pigments. These materials, along with our experienced craftsmanship, will insure that you receive the most beautiful and durable surface finish for your pool, spa, and/or fountain available today.
Whether it’s pool replastering, remodeling, resurfacing, decking, or installing a new built-in barbecue and fireplace, you can trust our team of professionals from the initial consultation to the final product results. Please do not hesitate to give our team a call if you have any questions. We invite you to visit our company showroom located at 227 West Carleton Avenue, in the city of Orange, to view the various options that you have regarding your renovation project. Our team would welcome the opportunity to visit your home and personally discuss your project in detail. Hide
Types of work
GuildQuality surveys
Badges
Reviews 358
Of 383 respondents, 358 left a reviewRecent reviews
Mark B.
Alan Smith Pools did an outstanding job.
Kevin K.
Absolutely
Annette R.
Overall the pool came out beautifully, but the communication and never being able to meet my project manager was not good customer service. I have had a problem since day one with the sales representative and had to get the manager involved. I don't want to bash them but the communication and we had issues that I had to get management involved in, and it should not have gone that far.
Review
Communications of when people would show up and what the next steps for the project are, could be better
Additional comments
Recognized Excellence
Recognized Excellence - Oscar, Chris Dimitrijevic and the women who answered the phones
Areas Of Satisfaction
Areas Of Satisfaction - The finished work looks good.
Irene C.
I have recommended Alan Smith Pools my neighbor and I believe you have provided them with a bid.
Additional comments
Communication
Communication - We always knew that the crew was coming. They would call the day before and give us an ETA.
Professional & Organized
Professional & Organized - They did everything they said they would.
Recognized Excellence
Recognized Excellence - Tim Ledbetter was my project manager. He was knowledgeable about the remodeling process and walked me through the process step by step . If Tim is your manager your on good hands.
Areas For Improvement
Areas For Improvement - There were no problems
Areas Of Satisfaction
Areas Of Satisfaction - They said the crews would clean up every day when finished. The workers always left my yard in better shape than they found it.
Additional Comments
Additional Comments - In Alan Smith pools case, you get what you pay for! We're very satisfied.
Pat O.
Additional comments
Recognized Excellence
Recognized Excellence - Harriet Porter
Jean W.
We are happy with our renovation. Sales process was seamless but project management could have been better.
Additional comments
Recognized Excellence
Recognized Excellence - Harriet Porter and your administrative team
Areas Of Satisfaction
Areas Of Satisfaction - Sales process
Michael W.
Additional comments
Recognized Excellence
Recognized Excellence - CJ is our project manager though out the work we had done. His communications are excellent and he really cares about customer service! This guy is a super star!
Areas For Improvement
Areas For Improvement - None
Areas Of Satisfaction
Areas Of Satisfaction - the work was outstanding. Everything from the leak detection to the finished product was way above my expectations.
Additional Comments
Additional Comments - there are a number of pool contractors/repair companies. Alan Smith is way above the rest. Don't bother chasing the lowest price because you will be disappointed.
Bob S.
Needed to get our pool back up and running for the summer and years ahead as our 20 year old heater had died, light stopped working and WiFi access no longer worked.
Additional comments
Clean
Clean - Great diagnostics and work plan established with Travis
Professional & Organized
Professional & Organized - Work was supervised and completed by Ken - outstanding employee (along with his assistant - unfortunately I didn’t get his name) and all done within a reasonable timeframe.
Recognized Excellence
Recognized Excellence - Travis, Ken and Ken’s assistant.
Additional Comments
Additional Comments - Great to have our pool back up and running.
Gary S.
The pool looks terrific! Alan Smith Pools is by no means the low cost leader but the quality is top! The schedule was quite impressive. 5 weeks from drain to fill is pretty remarkable! Your staff was always friendly and helpful!
Additional comments
Schedule
Schedule - We have a neighbor who’s pool has been in process for 2 years. I was afraid this could stretch into months. Your schedule was great! We are happy with your schedule.
Value
Value - Not the low cost provider, but quality job and good schedule!
Recognized Excellence
Recognized Excellence - We really liked working with Harriet and since she lives in our neighborhood it made working with you guys much easier. All of the staff we met worked hard and were very friendly.
Areas Of Satisfaction
Areas Of Satisfaction - The pool looks terrific and the timeline was great. We will definitely recommend you guys to neighbors!
Additional Comments
Additional Comments - Maybe it was needed, maybe not but in your selling process, you may wish to explain that every step is handled by trained, specialized staff. Not one guy doing it all…. That was a huge benefit which we didn’t realize we were getting. You are definitely a GC trying to do it all yourself!
Nonny B.
Additional comments
Types of work
Types of work - You guys rock. Dependable answer his questions shows up on time neat and tidy.
Madhu K.
Professionalism
Wayne P.
They are very professional and let you know all your options and the price. Of course, Alan Smith Pools are not the cheapest, but they have been in business since 1982 so I felt assured I would get quality work would not get ripped off or left with an unfinished project.
I had bids from 2 other contractors and felt the burden of having to go to tile stores and pool finishing stores to pick out my tile and finishing on my own. Alan Smith Pools has a design store at their office with samples of finished Gemstone and tile. A design expert came out to help me with my questions.
During the project there are many supervisors and a project manager watching the work and process.
Overall, I had a great experience with Alan Smith Pools.
John P.
We would definitely recommend Alan Smith Pools to friends and neighbors. They did an outstanding job for us!
Additional comments
Recognized Excellence
Recognized Excellence - We would like to recognize Jason our sales representative, CJ our project manager and Albert & William for their friendliness, knowledge, professionalism and exceptional service.
Areas For Improvement
Areas For Improvement - They met and exceeded all of our expectations
Areas Of Satisfaction
Areas Of Satisfaction - Quality of work, willingness to answer questions and respond to requests
Additional Comments
Additional Comments - We are very pleased with our remodeled pool and backyard. The Alan Smith Pools team members did an outstanding job from start to finish!
Kerry
Additional comments
Recognized Excellence
Recognized Excellence - Ron Papp was awesome
Dennis R.
This is our second renovation with Alan Smith over the years and we went for an exciting color change. We could not be more pleased with every aspect of our project and were pleasantly surprised that not one piece of our existing tiles were damaged in the process. The best pool company in Orange County, for sure!
Additional comments
Recognized Excellence
Recognized Excellence - Ron really kept our project on track and answered calls and messages in a very time fashion. Very professional.
Mary W.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Darren.
Areas For Improvement
Areas For Improvement - No area fell short of expectations.
Areas Of Satisfaction
Areas Of Satisfaction - All areas met or exceeded expectations.
Review
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The quality of the workmanship was very high. The people who did the hands-on work were very good.
Sonja G.
Absolutely thrilled with levels of communication with all of the Alan Smith teams. Loved it all
Additional comments
Communication
Communication - 100% agree
Recognized Excellence
Recognized Excellence - Rob was amazing as was John P our Job Site Mgr
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded in almost area. We were absolutely thrilled with all areas
Barbara G.
on time, polite, efficient, did a great job
Richard E.
They were very easy to work with and very professional. We were always keep informed when workers were scheduled to arrive. Tim Ledbetter was easy to work with and was always right on his accessments. Thank you.
Lanneau M.
Showed up when they said they would or let me know in advance if there was a problem getting materials.
Kimberly C.
Alan Smith Pools acted professionally. All their employees were top-notch. They were friendly, explained things, and took their time to listen to my concerns. I am more than happy with the service I received, that is why I am more than happy to recommend them to my family and friends.
Corrin N.
Additional comments
Recognized Excellence
Recognized Excellence - I want to recognize Robert, the project manager, for his exceptional service; he was very communicative and helpful. I would like to recognize the property manager too.
Areas Of Satisfaction
Areas Of Satisfaction - Alan Smith Pools was on budget, on schedule, and had excellent communication. I would definitely recommend them. I am glad I chose them over other pool companies; they did what they said they would do.
Review
They knew what they were doing, and it was professionally done.
Additional comments
Recognized Excellence
Recognized Excellence - Rick did the actual repair on my spa, and he did a good job.
Areas Of Satisfaction
Areas Of Satisfaction - It has only been a week, but it repairs seem to have been effective in solving my problem.
Additional Comments
Additional Comments - It was nice to find Alan Smith Pools. It was difficult to find someone who could repair a spa like mine. I located them and they what they needed to do.
GuildQuality
Feedback report
