We were very satisfied with the salesperson and the product.
The Abby team was professional the entire project from the in-home quote process to the installation process to the follow-up process. Thank you!
They did a nice job and followed through with their promises
We liked everything from start from finish. We liked meeting with the representative from Abby Windows who talked to us about the whole process, to the conclusion of the windows, it was quick, they were courteous, and they cleaned up after themselves.
Service and quality of work very good
We had Abby Windows replace our siding four years ago. The work was done nicely, so we used them to replace our gutters too.
It’s been a year since we’ve got our windows. Love them just as much!
We have used Abby Windows services twice & are very happy with the work that was done.
Abby Windows did a fantastic job. The door fits and I don't see any air gaps.
The experience of buying and picking out windows and talking to the people up front was excellent and then watching the installers do their work was a joy. We have no complaints I would recooment them to anyone.
Recognized Excellence - Lauren and Josh were amazing!
Recognized Excellence - I would like to recognize the lead installer, he was awesome.
Areas Of Satisfaction - The quality of the product is excellent and the communication, especially during the sales process was very good.
Met all of my expectations.
I've dealt with Abby for a number of years now for windows and doors. First rate service. I highly recommend!!
Abby Windows had great workmanship, I love my windows, and I would refer this company to anyone.
Abby Windows was great to work with! That staff and installers are so kind and professional and easy to work with! Great service!!
Abby Windows was great to work with. Windows but finished quicker than expected and installation went great! Looking forward to working with Abby Windows on all my future housing needs.
We are happy with the entire experience. When issues arise, Abby provided quick resolutions. We would definitely recommend them to others.
Abby and her staff always have provided our family with the quality products and experience to match. Could I get replacement house items from home center sure, but then I have to understand that I will have to replace those items or accept the lower level installation. Why do the job twice when Abby windows allows us to step up to doing the job right once for not much more of an investment.
I highly recommend them. Their work is very good!
Outstanding patio door. The patio door far and away exceeded our expectations. The brochure regarding this door did not do it justice.
I could not be more satisfied with the quality and craftsmanship of Abby's team and products.
Great, quality products. Replaced original doors with a sliding door and it looks so much better and is way more efficient. We have three kids and a dog and they have definitely put it to the test. On install day, our contractor had a bit of a hiccup with the door size not matching up exactly as planned. He was quick to come up with a solution and install was still completed that same day. Thanks, Abby & Abby Windows team!
She is a very nice person and they do a terrific job. I am very thankful. I heard about it on the radio station. I called and I am very satisfied with anything.
Areas Of Satisfaction - I was most satisfied because she was very knowledgeable and good. Everything was done very well. I am very happy with the job.
Recognized Excellence - The guys who put the doors in were very good. The ones who fixed the roof was very good too.
Additional Comments - I am very happy with her service. She takes care of things if you notify her. I am very happy with Abby Windows.
Areas Of Satisfaction - The guarantee was great they fixed my screens for free just as was told to me 100% coverage on labor and materials
Areas Of Satisfaction - I was most satisfied with the whole package. I hired them because the company is female owned and I just put in for my second order.
We definitely recommend Abby WIndows! Top notch, great product offerings and quality install and workmanship!
Areas Of Satisfaction - Very competitive price, high quality Windows, extremely knowledgeable and professional installers
Areas Of Satisfaction - the workmanship, they informed me as they worked.
Areas Of Satisfaction - No pressure sales pitch. My windows are great
Recognized Excellence - The installers were neat and clean. Everything was cleaned up when they were done. Pleasant guys. You would be happy with there work
Areas Of Satisfaction - I was most satisfied that everything she said was true. The timing and price were great.
Areas Of Satisfaction - The knowledge of the installer. I was kept in the loop during the installation process.
I would recommend Abby Windows to anyone who is looking for a home improvement project. Abby and her team treated our home as a project they were invested in instead of a "job". We are still enjoying our improvement to our home and have received many compliments on the craftsmanship. Our 1936 Bungalow maintains craftsman-style that we like - Abby did a great job matching our upgrading needs to our desire to keep the traditional style of our home.
We were very happy with Abby Windows and would not hesitate to use them again for future projects. They responded quickly to all questions and concerns.
Areas Of Satisfaction - The responsiveness from Abby herself was amazing. I felt like I could get questions answered and problems resolved. We also felt that the quality of work was outstanding! Felix did a fantastic job with the siding. He took great pride in his work, and it showed in the results.
My wife and I had sold our house, and as we were exploring new homes I had questions for Abby. We emailed back and forth and she assured me she could do work at our new place if needed.
Areas Of Satisfaction - I was most satisfied with the communication between us and Abby.
Areas Of Satisfaction - I was most satisfied with timeliness and follow-up.
Recognized Excellence - I would like to recognize, Abby and Josh, the installer.
Abby's professionalism and quality of her product makes it so she can use a soft sales approach unlike her competitors. She personally backs every promise and delivers what she promises.
Areas Of Satisfaction - I was most satisfied with the sales and planning stage of my project. Abby does not try to push her sell and it is such a nice process.
Recognized Excellence - I would like to recognize Abby for her exceptional service, she is extremely patient.
Additional Comments - Remember that u get what you pay for.
We were very pleased. The windows have been installed three or four years now. We have had no problems and they are very good.
Areas Of Satisfaction - I was satisfied in all areas.
Recognized Excellence - There was Abby and her brother did the work. It was between the two of them. I think there was a third person as well so they were all great.
Overall, I was highly pleased with the work and the product they gave us.
Areas Of Satisfaction - I was very satisfied with how they conducted themselves. All the workers were very nice and polite. They kept all the garbage outside and only came inside when they wanted to install something. They did not do a lot of stuff inside the house.
Areas Of Satisfaction - I was most satisfied with the price.
Areas Of Satisfaction - I was satisfied with the quality of the product and the workmanship.
Recognized Excellence - I would like to recognize Abby the sales person because she was wonderful to work with. She is very knowledgeable and thorough.
Aside from minor upsets with the install date, the quality of work done by Abby Windows installation crew was exceptional. I have used Abby Windows twice before and will use them again in the future. Josh did an excellent job installing my windows and doors.
Areas Of Satisfaction - Very good quality product.
Recognized Excellence - All staff that I dealt with were friendly and helpful. Josh knows his trade well and did an exceptional job installing our garage and back doors most recently and a few years back a large bay window and replacement of our porch door.
We originally had Pella windows put in on our upper level. When we did our lower level, we contacted and used Abby Windows. They are just as good as the Pella windows, maybe even a tad better and at a much more affordable price. We would recommend Abby Windows to others.
Areas Of Satisfaction - All areas. The windows are solid, no air comes in when closed. They look just as good as the higher priced windows.
Very professional and on time.
Abby took extra time to help coordinate the upgrades with my current home and her recommendations were a perfect match. We were very pleased with the final project.
Areas Of Satisfaction - I liked the personal attention to detail from Abby and from installer. When there was a problem, Abby saw that it was corrected in a timely manner.
Recognized Excellence - Abby who designed and coordinated our siding, door project . And Felix who was very skilled at his job and attention to detail.
Abby came to evaluate the job and make recommendations as to the type of windows and doors. We chose double-hung, triple-glazed Preservation windows and doors by Alside. Abby followed up by sending her lead measuring tech to get exact dimensions and make installation notes re: threshold modification, etc. Her estimate, though higher than we'd hoped, was clear, complete and professionally presented. We signed the contract. The installation team was thorough, hard-working and focused. Everything was installed on a very long day, which stretched to 8:30 p.m. We are very pleased with the work, and with the product.
Areas For Improvement - The only thing that delayed installation was the weather - the original schedule had to change due to extreme cold. Obviously, not Abby Windows' fault!
Areas Of Satisfaction - Quality of the product. The Preservation Windows have made a huge difference on our sun porch.
Recognized Excellence - Abby herself, and the three-man crew who did our installation.
Areas Of Satisfaction - Professionalism, price and quality of work and product
Positive throughout. The work crew does an exceptional job. Abby is spot on with resolution of concerns. Materials strike us as top quality. We are entirely satisfied and pleased.
We needed to replace some windows due to a fire, but the windows that Abby recommended were so beautiful that we decided to replace everything in the front of the house. The entire character of our home has changed for the better! We will most definitely be calling Abby to replace the rest of the windows soon.
Areas Of Satisfaction - Abby did a great job in explaining the benefits and options of the windows to us. We really do love the convenience and ease of use of these windows.
Recognized Excellence - Abby, of course! But our general contractor also told us that her installers were some of the most professional her had ever seen.
Areas Of Satisfaction - The quality of the product and workmanship were great.
Recognized Excellence - The installer's name is Felix. Unfortunately I don't know his last name. He did a great job. I also worked with Abby directly; she provided great customer service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Abby Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys