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The demo work was careless in places and caused damage to some window trim and door frames. When installing the caulking they caulked several of our windows shut and then used a blade to cut it out causing lots of damage to the windows trim and frames. We were very upset. Steve was wonderful and lis... more
Over the past 15 years, SEA has completed six complete home renovations as well as numerous smaller projects including a new garage, kitchen addition, and apartment remodels for investment properties. Since our first project we have not considered another general contractor.
We had some problems getting the electrical items done and I feel that Premier Pools & Spas of Sacramento were a little too compartmentalized on that. Premier Pools & Spas of Sacramento didn't have someone who could troubleshoot all of the aspects of the electrical work. That is the only thing we ha... more
The installation crew was professional and performed quality work.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Abbot + Avelar Associates, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys