I am very very happy with the work. I am very satisfied and I have recommended them to friends and family. They have been satisfied as well.
Areas Of Satisfaction - It went as planned and done very quickly.
Lead Source - A card was left on my mailbox.
Additional Comments - The work was fabulous. I am very happy.
The AMI Builders secretary, Ashely, was excellent. She was on top of all problems, questions, or concerns.
Areas Of Satisfaction - I am satisfied with everything AMI Builders did at my house. Their work on the roof and the siding was very good.
Lead Source - I saw AMI Builders working on the house across the street and called them after seeing their work.
They are very professional.
Areas Of Satisfaction - I was most satisfied with everything.
Lead Source - I heard about AMI Builders through a friend.
The front office with Ashley, made the whole process quick, smooth and enjoyable.
Professional & Organized - I just have to mention Ashley here. She is incredible, accommodated me in every way. I sent AMI Builders 4 referrals who ended up getting roofs with them and I referred them because of Ashley. She was always checking in with me. She was just great, from the pre-inspection, to the installation to the finally inspection, she was always checking in with me to make sure things were going well. Ashley was on top of everything, always answered my questions and did the same for my neighbors too. She made the whole process much better. She made the experience. She was the ring master.
Communication - That was Ashley!
Likely To Recommend - I already did. Referred 4 people who all got roofs with AMI Builders. The front office with Ashley, made the whole process quick, smooth and enjoyable.
Areas Of Satisfaction - Quality of the materials impressed me. I had a few ex-roofers from my neighborhood that told me when they delivered the materials, that I had top of the line materials and they know what they were talking about. So happy with the quality and they did a good job on the roof. They didn't rush it, came back for 4 days, took their time and did a good job.
Lead Source - I had a lot of sale people at my door trying to sell me a roof. This one guy that came by just seemed believable and nice to me. As and ex-NYPD police officer, I can tell a little bit about peoples character and for some reason I felt like I could trust him. His name was Tracy Cadell. He followed up with me too. He sold me the company.
Additional Comments - Ashley made this a great experience! She was so great. They have a good person in her. Without her, this thing could have went a different direction. She was my comfort zone. The installation crew was good too. Even if there was a few mishaps, it happens, and they were great with getting them fixed up right way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of AMI Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys