The salesperson lied to us from the start, and then he harassed us with calls later. They lied about when the project would be done, and it took them weeks to come back for repair work. They are not true to their word.
They were an amazing and good group of people from start to finish.
We are so impressed with the work, the quality of the work, the quality of the materials, and the installer, Brian. I am sure NEWPRO has many good installers, but Brian was exceptional. He was extraordinary. We can't say enough about how happy we are. We took photographs and sent them to family, friends, and church members.
The installer was extremely professional tidy, neat and clean, but the price was way over extremely expensive
They came when they said they would. They did the work we contracted. They did it well. They made sure that we were very happy before they left each day. It took them a couple of days. They cleaned up after themselves, which is very important to me because this is a new house. I was very impressed with that. They couldn't finish it in one day, so I assumed incorrectly that they would leave it pretty messy. My wife's bathroom was almost spotless. They took all their stuff. They did a very good job.
The NEWPRO workers did an excellent job.
The installer was very professional, kind, courteous, and did a great job.
NEWPRO was very timely. They started the job quickly once the sales presentation was complete. They completed the job quickly and efficiently. NEWPRO did a good job with the scope of work. I would highly recommend NEWPRO.
We got exactly what we contracted for. We are very satisfied.
I had a large second floor window in my home replaced by Newpro.
The installation team was very knowledgeable, thorough, and very clean throughout the whole installation.
After having many different contractors work on my home over the years I felt very comfortable that these guys knew what they were doing, I had some damage going beyond the basic window installation and the workmanship was first rate.
They wore disposable booties when walking through my house, blew out and cleaned my driveway where they were setup, and even raked the mulch bed where they had setup their staging.
My crew consisted of Ron, Paul, and Paulie, all great guys to work with.
I also want to give some kudos to your support representative Heaven, she was courteous and professional all though the scheduling process and updates.
The window is beautiful and my wife and I are very happy with the way it looks and operates.
The job went very smoothly. They did a beautiful job in one day. They were very accommodating. I am very happy, and I would highly recommend NEWPRO.
The people who did the installation did it wonderfully with less mess, speedily, and great professionalism. There is a flaw with the product, however. The drain is smaller than the hole in the pan in which it sits, and dirt will definitely accumulate there. This is an unthinkable flaw.
with all the problems and poor communication by the upper management staff, I had to initiate 90% of the calls and the time it took to get most of the issues resolved, a month plus later after the install I asked for a 10% discount (my vanity countertop was damaged when used as a cutting board during install and they where unable to fix it) and was told that that was a ridiculous and absurd amount to ask for. The final offer was $500. My husband says that they strung it out to wear me down to take what they offered. I hadn't planned on redoing the vanity\sink\toilet yet .and now with the damage to the vanity top I will have to do this sooner than planned. I will never use or recommend this company.
I will not recommend Alure to a friend. After project was completed, I raised a concern to design consultant and project manager. No response from design consultant or upper management, only project manager responded back.
Excellent quality, professional install fast next and clean.
The communication ball was dropped on their end which I understand happens sometimes. However throughout the entire job is unacceptable.
Everyone coming to my home has commented on my new windows. I am likely to recommend NEWPRO to my family, friends and neighbors.
The product and the customer experience were solid. I was unhappy with the collateral damage to my ceiling above the shower. It's expected that there would be some damage but I would have thought with the money we paid that the workers would have tried to fix it. It's been a month and I still haven't been able to finish touching up the ceiling myself. There was also a mess left in my basement from the dust/materials. They should have vacuumed that up.
I was extremely satisfied with Newpro! I had 8 new windows installed in my home, and they replaced some of my siding. Every installer that came here could not have been more professional. They did a fabulous job and when both crews left you would not have known anyone was here. They cleaned everything up so well. I had a very good experience with Newpro.
The installer was clean thorough friendly and I would recommend new pro and Felix especially.
I think the project was not done as quoted and the job was rushed
They're very easy and comfortable to work with. They're very professional.
Everyone was extremely professional.
The values don't match what the representative shows in the contract. They tell you one thing, but when everything starts rolling, it is something else. So, there is a lot of fine print that must be read or understood in order for you to know what you're doing because the fine prints aren't thoroughly discussed while the representative is sitting there.
They were awesome.