Felix and Nelson were both amazing and delivered what was promised.

NEWPRO did a great job!

From the very start when your rep Chuck McStay came over and you were the last of 4 different companies I had give a pitch and it wasn't necessarily about the money because everyone was in the same ballpark but it was the fact Chuck brought over samples of the hardware and the tile and the floor and he was incredibly personable. Not to mention he told me I could call him with any issues which I did and he explained exactly what the issue was that had zero to do with newpro but was an issue with the property mgr of my condo..

You have written my name as Ross "R". The middle initial is "E". The work done was good.

It was expensive.

NEWPRO is very professional and does excellent work.

If I could go negative, I would. NEWPRO is the worst company I have ever had to deal with.

The quality of the materials, installation simple and in 1 day.

I definitely would.

It was a very high price !!!!!!!!

The worker was terrific. However, the product is not the quality I would have expected for
such a high price (well above other options). Also, a curtain and plastic liner do not prevent
water from getting on the floor.

Cost high

We have been satisfied clients of Alure for decades and have used Alure for many home improvement projects and recommended them to family and friends. However, this last experience was a major disappointment both with respect to the materials installed, expertise and supervision of the project resulting in a suboptimal product. Finally there was no meaningful adjustment made to acknowledge what even Alure has described as ‘We have never seen this problem before’.

Please make it easier to contact the sales representative, design consultant and installer during and after the project to ensure satisfaction.

Noone has come out to inspect the final job. Its paid in full

Great product, installers are extremely knowledgeable, skilled, and friendly!

Good experience. Very good people. Good work, very good customer service.

Will definitely recommend Newpro to my friends and family
They were outstanding and very professional
Mrs LaChance

The salesman and installers were professional and personable. They delivered as promised

I felt the project was little expensive and may hard to recommend to a friend base on price

Quick and professional

The workers were knowledgeable and did a great job. They cleaned up afterwards.

The team you sent worked hard and great time done on our windows.

They were off schedule. They clearly stated that the construction of my new bathroom would happen 6-8 weeks after forming the deal, but it happened 12 weeks later, which only happened due to me constantly following up and requesting updates from the company because they lacked communication. Three weeks after they “finished,” now only part of my bathroom is constructed as we’re still waiting for my sink to be installed. Overall, I do not recommend NEWPRO because of this experience. Work on your communication skills and time management.

NEWPRO's performance was totally adequate