Appreciated the commitment to the high standard advertised.

Installation was delayed due to incorrect dimensions but I was not notified until I inquired about the delay. Also, except for this survey, there has been no followup and there is something else I would like done.

All my questions and concerns were addressed early on. From start to finish, I was kept informed of what was occuring, and what to expect next. There were no surprises. Appointments were kept , and follow up was timely.

The finish of where the shower edge meets sheetrock could be much better. Rough

We chose Long because we needed the shorter turnaround for the job.

Your installers apparently left a leak that I have been using a wet vac to clean up monthly. I now have hired a plumber to seek out the problem

Teresa did an excellent job on our contract and the office staff was very good about scheduling and answering questions.

The sales rep said one thing about what we wanted done but our contract was very vague about the description of work to be done. Therefore some of the work we agreed to did not get done. We felt pressured by sale rep to sign that day! It’s on us for trusting him. The installers were great. Project manager was attentive always kept us updated on work and came by often.

Best presentation to earn our business. Delayed from original day due to another job not completed. Work was done as promised, very good cleanup following.

Professional , Knowledgeable

Great job all around. Glad my son, whom they installed a shower for, recommended them to me. Huge improvement to my home.

They were quick to get my tub and shower installed as it is my only bathroom

Poor communication. They didn’t even check the work after the contractor completed the job. Nor did they call me. There were issues during the job process that were unexpected and they did not come to check on the progress.

There is about 2 to 3 oz of water getting on the floor per shower.

Pleased with outcome

Excellent communication along the process. Suggested financing alternative. Great on-site team and project manager. Cleaned up the property to my satisfaction.

The project was completed in one day!

Long Home was extremely knowledgeable and professional from the initial consult to the final installation. They were very respectful and easy to work with.

You really don’t want to hear from me

The job cost more than what we thought it should have.

Lower your prices. Nice work but I feel I didn’t get my moneys worth.

The end result is beautiful

There was no mess they cleaned up everything, it was done in one day. The install is terrific easy to talk to. I recommend Robert and Eric their work was pure quality if I had other showers to do, I’d hire them.

They did great work. It was high quality, and they were very fast and timely. The communication was excellent through every step of the way, and they did a great job.

Long Home was one of the most organized and well-oiled operations I’ve had the pleasure of working with. I’ve spent 30 years in the construction industry, and I know how to rate companies; these people are top notch.