They performed every step exactly like they said they would

They showed up when they were supposed to. They did a great job and left everything clean.

I would definitely recommend
Long Home

They were quick and they knew what they were doing.

Love the shower; however, the Cayman doors do not close completely on the right end of the shower. There’s a small gap that allows water to get out of the shower and onto the floor beside the commode.

I would be unlikely to recommend Long Homes to family, friends, or neighbors, because I was sold one product, but was delivered another. We had our roof and gutters replaced, and as I was standing in the backyard with the sales lead, David Khoblall, my wife and I specifically asked if the replacement gutters would include leaf guards and were told ‘yes’. The new gutters when installed did not include leaf guards, as the old gutters did. This is not what I would have expected from Long given their reputation.

Very knowledgeable on the products, the installation and any other questions we asked.

They were efficient and they left everything spotless. I think that they did a wonderful job.

I had been putting this project off for years and after doing a lot of research called Long Bath. Ariana Souza was professional and made me feel very comfortable in choosing the style I wanted and the fixtures. She worked within my budget, and my new shower is absolutely beautiful.

See below for all the disappointments

A bit pricey.

Excellent customer service

The salesman would not service one of my roofs. I do not believe his reason for not serving my needs after I spent a considerable amount of money

The worst experience from a sales- operational- honesty point of view. We were sold the moon and were delivered a sand speck. Very large additional expenses on our part.

The team doing the work were very nice and worked quickly and very clean.

There is still a bunch of supplies on my lawn. It’s been a couple weeks.

When they finally came, because the job was postponed twice, they were quick and the new shower looks great & works well
However, my walls were nicked at about 5 places, they patched them, but now I need to paint my bathroom walls, which I didn't plan to do. I'm hoping Long Home will cover the cost for painting my bathroom walls.

Can you arrange final building inspection soon? Before we’re too close to holidays? Also it has one loose base of left side handbar

The team did a great job. Very pleased with the results. Love my new walk in shower!

I would tell other but I don't feel I was getting the best price in the beginning. I would warn them of that.

The workers arrived on time and left early. It was awesome.

Overall I love the final outcome. There were things during the process that frustrated me. Most of them have to deal with communications, From taking several weeks to schedule after a message was sent saying Product was in and I'd get a call in 5 days to schedule install, to the PM being very spotty with responding, and finally not telling me that I needed to call in to schedule Final inspections. Communication is so important to any product. Regardless of how nice things look at the end, if a customer feels that things are disjointed or that his e-mail or text messages are being ignored it leaves a bad taste and reduces the quality of the company. Being a project manager I hold communications to the very highest level. While I would recommend Long Home to anyone who was looking for a remodel, I would tell who ever I recommended to expect possible poor communications, so they were going into it expecting it and if communications were great, they could be surprised.

See additional comments section below.

They were very nice, hospitable, on-time with every part of my project. From my representative that came out to do my estimates to the team of installers, all were respectful of me and my home. I really appreciate everything.

Not likely