Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Long Roofing
Review by Matthew S.
Hagerstown, MD, on Jan 27, 2020
I will not ever recommend them to anyone!
Long Roofing
Review by Jennifer G.
Brighton, MA, on Jan 25, 2020
They do not practice what they preach. The roofers that come out do not even work for Long Roofing.
Long Roofing
Review by Lydia R.
Germantown, MD, on Jan 24, 2020
The crew did an excellent job! They cleaned, and everything was perfect; they were wonderful, polite, friendly, and were gentlemen!
Long Roofing
Review by Edward J.
WASHINGTON, DC, on Jan 24, 2020
I was pleased with how management addressed issues I raised during the installation process. What separates me from your typical homeowner is that I'm an architect. I've been in the field 35 years. I deal with roofers frequently in jobs I do. I was pleased with the way managers handled the issue.
Long Roofing
Review by Maxine H.
Glen Burnie, MD, on Jan 24, 2020
They were very professional. Their process was easy and took care of the roof and one day. I would recommend them to anyone!
Long Roofing
Review by Regina B.
Indian Head, MD, on Jan 24, 2020
Long Roofing is exactly who they say they are, they do great work and have great craftmanship. I was very much satisfied.
Long Roofing
Review by Jemina C.
Gaithersburg, MD, on Jan 24, 2020
They were very professional and efficient.
Long Roofing
Review by Connie F.
Washington, DC, on Jan 24, 2020
I have been reading through the contract with Long Roofing and they did not follow through with everything they said they were going to do.
Long Roofing
Review by Bruce F.
Washington, DC, on Jan 23, 2020
I want more compensation for all the issues we had.
Long Roofing
Review by Anthony F.
District Heights, MD, on Jan 23, 2020
They did everything in a prompt, and efficient manner. Everything was completed in one day.
Long Roofing
Review by Gary K.
Hagerstown, MD, on Jan 21, 2020
Told Sales person color had to math or be close to my neighbors. Sent wrong color. Exchanged for the correct color and then was 8 bundles short. Had to cover roof with tarp until they could get back t finish the job. Hard to get them to return phone calls. Bad experience from the start.
Long Roofing
Review by Carrie L.
Annapolis, MD, on Jan 21, 2020
I was upset to fine , I was finance For a loan that had to be paid off by Jan.01-20 . I was told and agreed to a loan of 11,000.00 , get a bill in Jan . The turn of the loan will be 16,000. I didn’t sign anything for that amount .
Long Roofing
Review by Gene O.
Bellingham, MA, on Jan 21, 2020
Something minor was done to the roof and altho the company responded, they have been slow to correct it. Otherwise I would have given them 5 stars. This issue directly affects items 4, 5, 6 and 12.
Long Roofing
Review by Samantha Q.
Cheverly, MD, on Jan 16, 2020
While my first thought -- never having had to replace a roof before was, "This is a little expensive," I learned it was ultimately a great value after talking with another contractor. Between the super warranty and the improved underlayment (over tar paper), I didn't give it another thought. Add to that,...
Long Roofing
Review by David B.
Hagerstown, MD, on Jan 14, 2020
Quality materials and excellent installation ~ very well pleased.
Long Roofing
Review by Paul C.
Winchester, VA, on Jan 14, 2020
Could not have asked for a better job, absolutely delighted with the work and the results. Great customer service as well when I had concerns and questions afterwards
Long Roofing
Review by Patricia O.
Washington, DC, on Jan 14, 2020
Installers just showed up and started banging on the roof without speaking with the homeowners. No foreman or leader introduced themselves. After the completed, they left debris, damage our gutters with the ladders and scape the tars into the gutters. This caused the gutter backup into the upper side...
Long Roofing
Review by Lacy G.
Washington, DC, on Jan 14, 2020
It was a really good job and I need it badly!
Long Roofing
Review by Janet C.
Mechanicsville, MD, on Jan 14, 2020
I was very satisfied.
Long Roofing
Review by France L.
Upper Marlboro, MD, on Jan 14, 2020
Long Roofing's materials and workmanship are outstanding. The workers are courteous. They follow through and correct any problems you may have. I was very pleased to work with them.
Recent activity
1/27/20
Long Roofing received feedback from 2 customers.
1/25/20
Long Roofing received feedback from a customer in Stafford, VA.
1/25/20
Long Roofing received feedback from a customer in Partlow, VA.
1/25/20
Long Roofing received feedback from a customer in Brighton, MA.
1/24/20
Long Roofing received feedback from 4 customers.
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