problems with finance company

Your crew really need better communication between the seller and the workers and the man in between because the left hand doesn’t know what the right hand doing

We have used Long for 3 different projects now, and we have found the products to be of high quality and the personnel to be knowledgeable and the installers to be skilled.

I would recommend Long Homes to anyone looking to redo their bathroom. They redid my whole bathroom in one day (13 hours) and did an outstanding job. My bathroom went from being very ugly to being beautiful, one that I am very proud of. I

Horrible communication before project began. They did not take the steps necessary to make sure things were kosher beforehand. They kept asking me questions to things they should have had the answers to. I was told certain things (like they were going to put in a fan in the bathroom) that did not come to fruition. After not even two weeks the silicone sealant is loosening. There are a couple nicks in the tub that probably happened when the guys working in the bathroom dropped things a couple times. After close inspection of the tub, the shower head pipe, faucet, and knob are all crooked. Not horribly but it's noticeable when you are in there. On the outside visually it all appears perfect but with further inspection the details matter. I give it a 2/5

NEVER!!! POOR CUSTOMER SERVICE!!!

The installers Abe and Abraham were professional, friendly and explained the process from start to finish.

Very professional and well done job. Looks great!

The shower is beautiful in appearance and quality workmanship! The vanity problems are being addressed. The finished product is an ongoing story.

Professional, efficient, on-time, project completed in one day with total clean up when done.

Expensive but got the job done in one day

Excellent product

It's been two weeks one of my toilets still doesn't work I still don't have my permanent shower rod my cabinet is still off my wall my electrical outlet still doesn't have a cover my other toilet lid still doesn't fit

They stand behind the project.

Quality job done.

It took much longer than we were told it would. We were told 6-12 weeks…actually took 17weeks. They started the project at 9:30 in the morning and didn’t finish until 12:20AM the next day! We had jobs to go the next day! Then…the right side of our shower is missing the finishing edge and looks sloppy. Was told it would take another 5 weeks before that would be finished.

They were all professional

My shower rod seems to be to low. All the shower curtains hang on the floor about an inch

The sales consultant, Eric Young, proved to be unreliable and dishonest. The job cost more than I bargained for because of his ineptitude and dishonesty.

Job was done on time, quality of the work was excellent. Price was fair

They did good work.

Everything was fairly seamless until installation

They back part of my tub whe the two walls meat is kinda at an angle so water just sits in the corner of the tub and I called and left a message and didn't hear back

The sales/ consultation led us to believe that we would receive exemplary service, going with a family-owned and multi generational company. It was the follow through that did not live up to our expectations.

Long Home took the electric sign down from my house and refused to put it back up. I had to pay an electrician to come out, and I was not too happy about that.