There was damage to my apartment due to a pipe leaking during installation. The ceilings in the apartments below sustained water damage. Repairs to the water pipe stopped the leak, but the damage to ceilings were partially repaired and the company has not responded when asked to complete the repairs.
There was also a chipped brand new ceramic floor during installation.

On 8/31, installation crew from Long showed up to put in our walk in shower. After 4 hours of demo work, they discovered the floor pan didn’t match the color of the rest of the walls. So, they packed up and left. Longs project manager Will, called to apologize and said they’d be back in a week or so to finish and an adjustment would be made to our bill. After 4 weeks and numerous phone calls, the crew showed up on 9/26 to finish the installation, which they did a good job on. What displeases me is having to use our spare shower for 26 days since the larger shower had been demoed. Also, hardly any communication could be had with Long concerning when the installation would be completed. During this time my wife suffered a back injury and the walk in shower would’ve been a big help. I’ve since communicated with Will several times on the adjustment to my final bill. I’m tired of being told “ I don’t know”, or I’ll take to management and we’ll get back to”. I’m not going to let this go. I chose Long due to reputation and quality service. Hopefully, this review gets forwarded to management and we can resolve things without legal counsel having to become involved.

Jay Mullin

They did a great clean up job and promptly fixed a torn screen.

The workers were friendly and professional. They cleaned up after themselves. Work was completed in a timely fashion. Bathroom is beautiful 👍🏻❤️

My wife and I had the most disappointing experience with Long Home. All we were having done was a tub replacement and getting our old cracked tiles replaced with acrylic walls in the shower. During the demo day, our transition tile to the tub was smashed, and our project manager, Fernando, agreed to give us new white tile. We then received black tile, and it felt as though we had zero input on our OWN BATHROOM. The install guy then laid that black tile on top of the old smashed tile, which created a lip. An insane tripping or slip hazard getting in and out of the bathroom. I asked Fernando, "This isn't going to stay like this," via text, and he replied saying "No, I don't think so; let me check," but he clearly had zero form of communication because it stayed just like that. During the install day, our bathroom sink counter was chipped. Not to mention the scratches and scuff marks on our walls and ceiling from how unprofessional the work was. Our project manager, Fernando, had the worst communication skills I’ve ever received from someone who is supposed to be managing the project. I constantly had to reach out to him or a guy named Chris, who had nothing to do with the timing of the project, in order to get an answer from Fernando. When I sent him a picture of the chip in our counter, he replied with “oh it looks like it's just caulking” when I’m very clearly looking at it. The communication became so bad that Chris escalated the project all the way up to the Regional Production Director, Brandon, who was very helpful and communicative. A project that was supposed to be a new tub and walls that we were told would take a week turned into a new tub, walls, tile, counter and 3 WEEKS. I hope you have a better experience than my wife and I did but I recommend STAYING AWAY FROM THIS COMPANY IF YOU WANT GOOD COMMUNICATION AND A SMOOTH AND QUICK PROCESS.

Friendly and professional

Great all around work

Salesperson told us we could have pivot door open towards the middle so hinge would be on edge. Can’t happen. Also no way to regulate flow of wayer

The friendly installer did a fantastic job and cleaned up his mess before he left. Highly recommend Long Home .

I ordered a certain color for my shower and I wanted a hose plus I wanted a folding seat. I got none of that! I emailed my sales representative about the color & the other problems in plenty of time to change them off the contract. But when they came to put my shower in NOTHING was changed. I emailed my representative and told him what happened & told him I wanted to be compensated for his mistake. He told me to go ahead and let them put it in and he would see what he could do. But then after 11 days he emailed me back and said that nothing could be done!! I am not too satisfied with the service I received!!

The worker were very nice and accommodating. They were very meticulous.

I would recommend Long Home to anyone.

They got it done in one day I’m satisfied so far

the quality and timilness of the service and true professionalism

Great job, I had my sister call you. She is now waiting for the job to star

They were on time, cleaned up after they done. Answered all

Professional and thorough

I chose this rating because the initial price quote was exceptionally high. The only reason we continued working with long home is because of the reasonable price that was renegotiated.

I interviewed 3 tub to shower renovators. Long Home won. I was satisfied with the work and I have done bath renovations myself so I knew what to expect.

The process from the sales team to completion of the installation was on time and as promised and very smooth and efficient and I felt, overall, everyone did an excellent job, and my new roof looks great and works great! I recently had fencing replaced on my property, and Long Fence did such an impressive job, I asked if they did roofing, which led me to my Long Home roof project 9 months later.

Poor Communication:
1. Regarding order review
2. Project process
3. Financing
4. Vacation offer

Installation and quality exceptional.

I was given a shower wall I did not want!!!

Erik & Robert were very polite and professional during the installation of my bathrooms.

See comments below.

Long Homes made our walk in shower install very easy. They cleaned up wirk areas and our shower is beautiful.