I just found that our two month old shower. The caulk is failing and the material is bowing. I’m going to be contacting you all very soon.
Lack of communication we were informed that the installation would begin within 6 - 8 weeks of signing the contract, however the work did no begin until almost 4 months after the contract signing. There were several items that we were not given he opportunities to have input on changes/updates such as faucet fixtures, vanity type countertop, etc. Even after wards when the Project Manager came by to inspect the job, and I asked for a change to the faucet fixtures, He agreed to show pictures of what options there were and we have neither seen nor heard from Long. We were not given the opportunity to identify the sink position on the vanity and instead they gave us sinks that are right nnext to the wall.
Never had final inspection, soon as bill paid in full, silence. Workers were great, finished product, okay. Silence, not appreciated. Never took sign down from front.
Worked with us to make sure we got what we needed and the color we liked.
Total experience went very smooth from signing the contract to jobcompletion.
During the initial estimate we received information about our options and the additional details that would be included.
It was good to see a professional crew swarm the house to keep the different pieces of the project moving forward quickly.
They did an excellent job. I am very pleased.
I am very pleased on my tub to shower conversion. They were very professional and considerate on keeping the area clean and safe. They answered any questions or concerns I had. It's beautiful and I am so happy!
They communicated every step of the project and really worked hard to obtain what I wanted.
The two gentlemen that came to my home to install the shower was very pleasant and they cleaned up after themselves very nicely and did quality work
They did professional quality work and were very friendly and got the job finished when they said they would. I would definitely recommend them.
After trouble in the beginning of the project Long rebounded and executed flawlessly. The National Sales Director was excellent in getting this project back on track. Chris Capone and Heather were amazing. Heather went above abd beyond to make my new shower install a success. The master plumber and the demo/install team led by Bruno did an awesome job.
The best!!!!!!!!
Prompt. Cleaned up well. Nice polite crew.
Michael and his assistant were great! They were on time, did great work and cleaned up during and after they were done. The shower looks amazing!!!
The product seems good. The price was okay. The work crew were terrific.
We had some install issues. The quality of the product seemed very good
Demolition crew, plumber, and installers all did excellent work !!!
This walk-in shower required professional workmanship. When the glass sliding door was opened by a few inches - the water still ran into the tub. Some family members knew "Someone" who could do the work. I'm so glad a licensed, bonded, AAA rated Company do it. They stand behind their work, and nothing needs to be corrected. Thank you, Long Home!
I love that every aspect of my shower was done properly.
Excellent work! True professionalism!
They did what they said they were going to do and were fair about it.
I now have a problem with water pressure. I reached out
Excellent communication, and quality.
great people to work with, these people are on the ball with everything