I called Long Home last week because I wanted some details on the loan application. There was supposed to be someone call me back with an answer, but no one has reached back out. Another complaint was that I called Rich Healy twice, and he hasn't gotten back to me, and it's been two or three weeks. As far as getting back to customers, they are not very good at it.

Would've liked to see a break down (itemized list) of the cost of items in the estimate and cost of different finishes so I could make a better informed decision without feeling rushed.

Were able to get a date for install, even with working around my husband's rehab schedule of M,W,F. Arrived early and left before 5 pm/

Installer promised to provide cleanser for new shower! Haven't seen it yet!

Every thing .

Installation went very well. Installers were polite, efficient, new what they were doing

Everything was as explained. A bit on the high end for price, but not unreasonable. If the shingles are as good as described, it’s worth the price. Installation was very smooth and happened in one day…Stripped and installed. Very hard working installers and cleanup girl. I only found two nails that were missed from a 2300 square foot roof. So far, I’m very satisfied. The roof looks great! The salesman was knowledgeable, polite, respectful, friendly, and answered all our questions. No pressure tactics! I should never have to worry about the roof again. A 50 year warranty will outlive me for sure…and it’s transferable. Thank you Long Home!

Failed to meet for design meeting. Failed to schedule properly. Rescheduled me three times and then didn't show up. Rude people on the phone. Couldn't explain what they offered over the phone.

Overall a decent experience. There were some minor scheduling complications. Price was above what I expected to pay, but decided to move forward because of previous good experience with Long and apparent quality of the materials for the roof.

Long Home is much more expensive than other companies.

The customer service, the price and the f

The workers were good. The materials were fine. The price is more than expected.

Your crew really need better communication between the seller and the workers and the man in between because the left hand doesn’t know what the right hand doing

We have used Long for 3 different projects now, and we have found the products to be of high quality and the personnel to be knowledgeable and the installers to be skilled.

I would recommend Long Homes to anyone looking to redo their bathroom. They redid my whole bathroom in one day (13 hours) and did an outstanding job. My bathroom went from being very ugly to being beautiful, one that I am very proud of. I

Horrible communication before project began. They did not take the steps necessary to make sure things were kosher beforehand. They kept asking me questions to things they should have had the answers to. I was told certain things (like they were going to put in a fan in the bathroom) that did not come to fruition. After not even two weeks the silicone sealant is loosening. There are a couple nicks in the tub that probably happened when the guys working in the bathroom dropped things a couple times. After close inspection of the tub, the shower head pipe, faucet, and knob are all crooked. Not horribly but it's noticeable when you are in there. On the outside visually it all appears perfect but with further inspection the details matter. I give it a 2/5

The installers Abe and Abraham were professional, friendly and explained the process from start to finish.

Very professional and well done job. Looks great!

The shower is beautiful in appearance and quality workmanship! The vanity problems are being addressed. The finished product is an ongoing story.

Professional, efficient, on-time, project completed in one day with total clean up when done.

Expensive but got the job done in one day

Excellent product

It's been two weeks one of my toilets still doesn't work I still don't have my permanent shower rod my cabinet is still off my wall my electrical outlet still doesn't have a cover my other toilet lid still doesn't fit

They stand behind the project.

Quality job done.