The LONG name has been trusted by homeowners throughout the Mid-Atlantic region for over 70 years. Long Roofing® is now branching out across the nation, bringing SELECT ShingleMaster™-certified roofing and roof replacement services to homes from New England to the Carolinas.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Window & door replacement (18190)
Kitchen remodeling (5279)
Bathroom remodeling (5208)
Gutter installation (71)
Replacement roof (14)
Basement remodeling (1)
Custom home (1)
Home remodeling (1)
Owens Corning (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Long Roofing relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Long Roofing in Washington, DC; Silver Spring, MD; Alexandria, VA; Baltimore, MD; Upper Marlboro, MD; Bowie, MD; Woodbridge, VA; Clinton, MD; Hyattsville, MD; Temple Hills, MD; and 1157 other cities in Virginia, Maryland, West Virginia, Massachusetts, North Carolina, and 7 other states.
In this report, Long Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in June 2011. In that time, 9,509 out of 16,913 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2019.
Long Roofing surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Long Roofing customer, if your project doesn't match the above exceptions, and if Long Roofing completed work for you after June of 2011 but you haven't yet received a survey, please let us know.
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