Communication. We met with your salesperson. We ordered the materials. We met with the lead. We never heard back from anyone again until I reached out, a few times. We were assured we'd be in the loop on where we stood but BuilderTrend was not ever updated (at least to my knowledge) and then our project was suddenly ready to begin with very little notice. It worked out but was stressful at that time with all we had going on otherwise. Having some notice to plan would've been super helpful.