Sales Attentiveness - Kate provided outstanding support and worked with us as we navigated determining the model of home we wanted and coordinated meetings so we were informed of Kent Homes process and how it could and did meet our expectations. Her patience and attentiveness to our needs was major factor in our decision to have Kent be our home builder.
PM Expertise - Keeps us informed on project status.
PM Problem Resolution - Supported us with providing information concerning HOA ARC concerns and remedy them to our satisfaction.
Clean & Safe - One the concerns we had was that during the building process workers can get sloppy and leave debris around the site. Jim understood our concern and ensured workers cleaned up appropriately.
Areas Of Satisfaction - Communication and making himself available to meet with us when we came into the area because we do not currently reside in the area.
Recognized Excellence - Jim Talbot and Kate DaSilva.
Additional Comments - Kent Homes has worked with us through our initial meetings, helping to decide on a floor plan and very accommodating to changes we wanted to make. They have exceeded our expectations with communications always keeping us informed on status and assuring to resolve issues. We have built multiple homes over the years and by far this has been the best experience.
Clean & Safe - Jim was fantastic and kept open communication throughout the process to ensure we were informed every step of the way.
Quality Of Workmanship - Kent and it’s professionals delivered a quality home
PM Professional & Organized - Jim not only told you about his extensive years in the home building industry but backed it up as he maintained and executed a program management schedule for the delivery of our home.
Communication - Bravo Zulu, in military terms that means outstanding results and he was a great communicator throughout the project.
PM Problem Resolution - There were times during the build where we had to refer back to the contract and selection agreement. In those rare times when things might have seemed ambiguous Jim masterfully and skillfully ensured open discussions where there were no losers but all parties were satisfied With resolution.
Trust - Without a doubt Jim acquired our full faith and trust.
Schedule - Our home was completed ahead of schedule.
Condition of Home - As with any new build there are some items which required addressing however there were none which were show stoppers and we were completely satisfied at move in.
Areas Of Satisfaction - Communication, quality or work, professionalism of sun-contractors and Kent staff, overall management and process which Kent utilized from initial meeting to home completion.
Areas For Improvement - No areas fell into this category.
Recognized Excellence - Kate DaSilva - set the stage for our introduction and decision to partner with Kent Amy Barnes- who meticulously walked with us through selections Jim Talbot - Program Manager Brandi Bass
Any Changes? - I would have the windows between the kitchen and sunroom be single windows vice functional windows.
Favorite Home Feature - Three car garage and room above garage
Areas Of Satisfaction - Great craftsmanship and detail carpentry
Customer Suggestion - Update your design center with all the new samples available
Recognized Excellence - Kenny Jones has been tremendous. I am so glad to be working with him .
Employees & Trade Contractors - Very difficult to work with trades that cannot speak any English
Areas Of Satisfaction - I think that Kent Homes truly tries to build a solid home and makes an effort to keep on top of the trades
Areas For Improvement - Lighting very limited and outdated they need to carry a better line of lighting we would have paid up for some better higher end choices and were not allowed to buy our own and have them installed
Recognized Excellence - Overall good people Kenny Our PM worked very well with us
Any Changes? - We took out our powder room and now I wish i had it. Also, I would have extended the loggia out to be the same width over the whole space.
Favorite Home Feature - I love my Loggia!
Areas Of Satisfaction - Nothing on our warranty list was denied and no questions asked. Brought subs out along with warranty manager and fixed all of our issues.
Areas For Improvement - The warranty manager should have followed up and checked the work of the subs that came out. We had to call him to come out and see things that needed to be redone.
Recognized Excellence - Kayla Paladino was very solicitous
Customer Suggestion - Better lighting choices
Areas Of Satisfaction - Everything went smoothly
Recognized Excellence - The project manager has been extremely responsive to any of our concerns, it is a pleasure to work with him
Areas For Improvement - We had a problem with the brick we chose. We happened to be out of town when we were told that we would have to pick one of the samples we had already said was unacceptable. In speaking with the young woman we originally dealt with I told her that we were spending half a million dollars on a home and we wanted just perfect and not have to settle. Her comment to me was we have many clients who spent half a million dollars on their home. Not cool, still leaves a bad taste in both my husband and my mouth.
Quality Of Workmanship - For the price point, the materials were above average.
Quality Of Materials - For the price point, the materials were fine
Communication - DADE was available and responsive even in th off- hours.
PM Expertise - Dade was able to head off problems, regardless of the construction component or type of subcontractor. If we identified what we thought was a problem, he either showed us why it wasn’t, or , if it was, or might be a problem, his response was quick and effective
PM Problem Resolution - See above. I’m very impressed with Dade’s ability to represent Kent Homes, yet assuring that the homeowner is satisfied with the quality of the Kent Homes product
Trust - Dade definitely engenders trust in Kent Homes.
Employees & Trade Contractors - From our limited interaction with the trades/subs, they were very professional, certainly extremely courteous. Also, generally speaking, the quality of their work was better than the quality of our previous Brunswick Forest home (True Homes)
Condition of Home - Cleaning crew did a great job, particularly in the tight time frame
Orientation Punch List - PM/Quality/Warranty people all very responsive.
Areas Of Satisfaction - In almost every area, we were more than satisfied.
Areas For Improvement - Discontinued Items - Brick. We had a bad experience in replacing a discontinued brick/color. Only after we strongly (very strongly) suggested that perhaps another brick manufacturer/vendor might produce a similar color product, did Kent find a replacement/substitute. To be fair, it was actually done very quickly. - Gas fired tankless unvented water heater. Inlet pipe froze. The model that came with our home was inadequately insulated, and froze up within weeks of us moving into the home. Kent installed additional insulation that We hope is sufficient. Again, to be fair, it was addressed within hours. I would suggest Kent re-examine that particular exterior/vent-free model, as the plumber (Milam?) told me he had a dozen frozen pipe calls that morning)
Recognized Excellence - Dade Dutton
Additional Comments - All in all, a very good experience!!!
Lead Source - Trough Brunswick Forest Rep.
Favorite Design Feature (At Contract) - Open concept living and openness to the loggia..
Recognized Excellence - So far I have only dealt with Kayla
Areas For Improvement - I did feel a little rushed toward the end. I have a death in the family which caused my attention to be diverted for a couple months. In the end all worked out.
Areas Of Satisfaction - Kaylas's availability was always a big help.
Favorite Design Feature (Selections) - Pocket office being made into a wine room.
Recognized Excellence - Alina Aviles was who I worked with for my selections. She was very helpful, knowledgeable, and easy to work with. Now I'm working with my project manager, Kenny Jones who does a wonderful job keeping me informed and up to date on the status of my home.
Construction Quality - A little early to comment on this. I haven't visited the house for a while. Will be going soon and have a better idea of the quality of what I see.
Communication - Kenny is great. Communicates regularly and is very helpful with info and recommendations.
Employees & Trade Contractors - I've only had interaction with the landscaper and the pool company recommendation.
Areas Of Satisfaction - Great communication. I know someone who is building in the same neighborhood, using a different builder. They complain about lack of communication all the time. I have experienced the opposite of that. Kenny is great at communication on status reports as well as my periodic questions and comments.
Recognized Excellence - Kenny Jones
Budget Pre-Con - Many up grades and options seem more expensive than what I would expect. I didn’t really specify a budget up front.
Design Center & Selections - Would be helpful if Kent had a resource to better explain the cable/internet likely needs of the home owner, the options to meet those needs, and what is provided by the cable companies.
Salesperson Accessibility - Highly recommend Carol
Lead Source - From neighbor and sales person that sold me the lot.
Areas Of Satisfaction - Kent Homes came highly recommended by the clients I talked to and they have meet my expectations.
Areas For Improvement - The house diagrams should show the location of all HVAC equipment. I was disappointed that it took up much of my storage area.
Recognized Excellence - All the people have been good to work with.
Areas Of Satisfaction - Timing of completion and quality of work
Employees & Subcontractors - HVAC came out to adjust the heating but it didn't seem to do much.
Any Changes? - I had a larger kitchen island installed. However, the support design reduced the clearance for stools to a smaller than desired height. seems it could have been done differently and still maintained the proper clearance for stools. Also, the back door to the patio I would have it hinged on the opposite side.
Favorite Home Feature - I like the overall floor plan. The master bathroom is very well designed.
Areas Of Satisfaction - General quality of work
Areas For Improvement - I changed some design to eliminate some large windows after the windows had been ordered (or delivered). Kent said they would try to find another home to use the windows and if found would give me a credit. Kent later said the windows were damaged and could not be used. Since the windows were damaged while in Kent's possession/ responsibility seems I should have been provided some credit for them.
We’ve built several homes and Kent was by far the best builder we’ve ever worked with! They built us a beautiful home that was completed ahead of schedule!
We were able to customize our home above and beyond what most builders would allow and they were happy to help us come up with some unique solutions when we had a challenging lot.
The communication from the sales team, designer and PM was top notch. They were up front and honest about expectations and did everything they could to make sure we were informed and happy throughout the home building process.
We’ve been in our home a month and the follow up on lunch list items has been great. I cannot recommend them highly enough!!
Areas Of Satisfaction - Great communication when dealing with a challenging lot!
Recognized Excellence - Chris Moore and Alina
Lead Source - We found them online when looking at builders in our area and looking at reviews.
Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.
Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.
Recognized Excellence - Carol and Alina have been good to work with.
Areas For Improvement - They did not fall short in any areas. They've done very well.
Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.
Kent Homes makes you feel like you are their only client, their only concern. It’s so refreshing in an era of “no service” that you can still get exceptional, true customer service!
Professional & Organized - Ella was fantastic and Amy made great structural suggestions
Design Consultant Attentiveness - We absolutely LOVED the process. Being the only people there was fantastic
Options - I was disappointed with the bathroom tile selections. I do believe that it is related to the increase in cost and not anything Kent has control over
Favorite Design Feature (Selections) - All of it!
Areas Of Satisfaction - Communication!! Quick to respond and made great suggestions
Design Consultant Knowledge - Alina was so patient and made our experience very pleasant
Design Consultant Attentiveness - Alina’s love of designing really helped us with our selections
Favorite Design Feature (Selections) - Whole house
Recognized Excellence - Carol Hobbs is a pleasure to work with and is very knowledgeable
Construction Quality - The finish work is just starting.
PM Expertise - Archie runs a Great job
Overall Experience - Archie is great and really listens to all our concerns, questions and our thoughts about the build.
Recognized Excellence - We really appreciate Archie he is an excellent PM, he takes his time with us and keeps us updated. Archie understands we are 12 hrs away and we really enjoy all the pictures he takes and answering our many questions. Thank you Archie!!
Clean & Safe - Archie did a really good job.
Employees & Trade Contractors - We were in New York while the house was being built, and we mainly just spoke with Archie. WE did meet the plumbers, electricians, and HVAC installers, and they were nice.
Condition of Home - It could have been cleaner, but that does not reflect on Archie. The cleaning crew did not do as good of a job as they could have.
Areas For Improvement - The quality of the cabinets, doors, and appliances could have been better. We did not get a couple of things that we wanted due to a miscommunication. We signed the contract without realizing everything that it said until afterward, so we cannot blame them, but we were a little disappointed.
Recognized Excellence - Archie was fantastic! Carol, Elena, and Nancy were all great as well.
Lead Source - They are one of the preferred builders for the area we wanted to build in. We heard about them from our realtor.
Favorite Design Feature (At Contract) - The back porch and the kitchen are the features I am most excited about.
Recognized Excellence - I would like to recognize Kayla. She has been awesome, and I have been very impressed with her.
Areas Of Satisfaction - Kayla met/exceeded my expectations with her customer service. She has been awesome, and always responds to us in a timely manner even though she has a lot going on.
Areas For Improvement - During the selection process, several times the selection consultant was kicked out if the system used to document the selections and our last 1-2 hours fo work was lost. This piece was frustrating as we had to go back during our review process to uncover items that were missing and undocumented from our selections.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize AJ and Kala Paladino. I was very impressed with both of them.
Clean & Safe - AJ was great throughout the whole build process. He continuously kept us in the loop throughout.
Recognized Excellence - AJ Paladino was great. I felt as though he managed the project like he was building his own home. We were glad he was our PM.
Lead Source - Real estate agent
Favorite Design Feature (At Contract) - Enclosed loggia
Recognized Excellence - Amy Barns was exceptional
Communication - Landon is a quality guy, unassuming but yet very effective
Areas Of Satisfaction - Landon is very responsive and made sure we were informed and provided solutions throughout this process thus far.
Recognized Excellence - Both Landon and Amy Barnes were instrumental in our build from the beginning till now and we can’t wait to see the finished product. Our new HOME
Lead Source - Looking for approved builders in the Leland area
Recognized Excellence - Kate DaSilva
Areas For Improvement - Getting the developer to approve angled garage
Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.
Areas Of Satisfaction - Communication and availability. Bi-weekly meetings are very helpful to us
Recognized Excellence - Dade Dutton.
Areas Of Satisfaction - They were excellent communicators. All of their promises were kept. They completed the job on a very good timeline.
Areas For Improvement - The only thing that I would critique is some of the materials used. The flooring seems more delicate than we want, and the quality of the paint itself is not well done.
Recognized Excellence - I would like to recognize Dade for his exceptional service. He was excellent! He was the project manager. I recommend him highly. Amy Barnes was fantastic! I would also like to recognize the woman who did the decorating and the woman who walked us through the selections. The selections are a daunting task, but they made it really easy. They did good.
Communication with Kent project manager Chris has be great will always send photos and calls every two weeks
Lead Source - We were touring an area that Kent Homes is the preferred builder.
Salesperson Accessibility - She has been awesome.
Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.
Customer Suggestion - I was only bummed that I could not have a double front door.
Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.
Additional Comments - I have built three homes so far. It has been an awesome experience so far.
Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.
Communication - Just wrote above. Couldn’t be happier
PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions
PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend
PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,
PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.
Understand Building Process - Yes with emails and photos
Trust - I don’t have worries with this build living so far away
Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working
Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.
Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends
Recognized Excellence - Wow, everyone we have had contact with has been amazing
Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.
I am likely to recommend Kent Homes to a friend because they are a wonderful company to work with and they have great staff.
Favorite Design Feature (Selections) - I am most excited about the enclosed deck.
Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.
Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.
Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.
Lead Source - I heard about your company from my realtor.
Favorite Design Feature (At Contract) - I am most excited about the openness and the arched entryways.
Customer Suggestion - This isn't on Kayla whatsoever, but I would make it clear from the beginning, that you can't get everything you want. There were two bathtubs in both bathrooms. My husband is handicap, and I have to have the tubs removed when the house hasn't even been built yet. That is very costly. The cost is much more for the adjustments I had to make
Recognized Excellence - I would like to definitely recognize Kayla. That is the only person I have dealt with at this point.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - I was most satisfied with the communication.
Favorite Design Feature (Selections) - I am most excited about the living room.
Recognized Excellence - Alina Aviles was exceptional. She was patient, professional and even gave us a lot of time making sure it all was done.
Customer Suggestion - I wish they offer more blue options, in things like tile for example. I would have liked gold faucets as well.
Areas Of Satisfaction - The selections process exceeded my expectations.
I would recommend to a friend but would also include this in the conversation. Kent fell short on lot clearing estimate, approx. 10k.They also fell short on landscape allotment. allotment needs to be around 25k I would prefer to pay for these things upfront, and in the mortgage, then need to find money during the build. It's surprises like this that sour a person's experience, so telling my friends ahead is the right thing to do!!
Lead Source - Matt Lorence at the Bluffs on the Cape Fear
Salesperson Accessibility - Kate has been amazing throughout the process - extremely responsive, very knowledgeable, strive to get to know us and gain an understanding of what is important to us - cannot say enough great things about her!!!
Sales Solutions - Kate provided options for the various things were were thinking (bar in loggia, master bathroom configurations)
Sales Problem Resolution - haven't had any problems
Preconstruction Budget - Kate provided options which allowed us to work within our budget
Understanding Of Cost - took some explaining and discussion because of the various options and models we were looking at
Recognized Excellence - Kate DaSilva was fabulous and made this experience extremely smooth
Favorite Design Feature (Selections) - I am most excited about the bar in the loggia.
Recognized Excellence - I'd like to recognize Kate DaSilva, who was incredible and very attentive to our needs, and Alina Aviles, who was able to pull through and satisfy our needs.
Recognized Excellence - Chris Moore is a master of his Trade and deserves to be recognized.
Working with Kate DaSilva and Alina Aviles was a pleasure.
Lead Source - Through Brunswick Forest
Construction Quality - Our only question so far is that some of the rafters over the garage seem to be higher than others giving an uneven appearance.
PM Problem Resolution - Waiting on a response concerning the rafters.
Areas Of Satisfaction - Replies to all emails and calls were answered quickly.
Areas For Improvement - none so far
Recognized Excellence - Kate DeSilva, Alina Aviles, Dade Dutton
Recognized Excellence - Randy Parrish - our Warranty Manager
Any Changes? - Add an extension to the roof to allow for a covered patio. Have two windows in the bonus room instead of only one. Use true shutter guards on the shutters.
Favorite Home Feature - The walk-in shower
Areas Of Satisfaction - Kate Dasilva during the planning phase.
Areas For Improvement - the quality of the interior paint and the application was not up to par. Inside cleaning prior to move-in was unacceptable.
Lead Source - Developer sales person
Favorite Design Feature (At Contract) - Open kitchen/family room
Lead Source - A showcase weekend at Compass Point
Favorite Design Feature (At Contract) - Cant pick one...The home in total
Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.
Areas Of Satisfaction - The entire process
Communication - He's been amazing to work with.. especially that we're in NY
Areas Of Satisfaction - All in all, it's been a wonderful experience from the first meeting with Kate and Kayla :)
Recognized Excellence - Everyone we worked with throughout our build has been exceptional.. Kate, Kayla, Ella and AJ
From the first time I met a Kent Home representative I have been impressed. From finding my lot to build on, to choosing the model I fell in love with, every Kent representative showed excitement in my choices. I would not hesitate to recommend Kent Homes to my friends and family.
Favorite Design Feature (Selections) - All of it.
Recognized Excellence - Amy Barnes
Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.
Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.
Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process
Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.
PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.
PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.
PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.
Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.
Trust - I absolutely know Landon follows through on everything !
Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !
Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.
Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager
Areas For Improvement - None
Additional Comments - Can’t wait to move in!
Areas Of Satisfaction - Their communication and quality of work met my expectations.
We have been very pleased with the service and attention to detail that Kent Homes has provided.
Lead Source - We visited The Bluffs model homes.
Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.
Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.
Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.
Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.
Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.
PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.
PM Professionalism - Archie has been quite professional in his communication with us along the way.
PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.
PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.
Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.
Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.
Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.
Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.
Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!
Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.
Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.
Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!
Landon and crew were fantastic
Lead Source - We were referred by a real estate agent.
Options - The standards and upgrades were far between each other in price. The upgrades were excessive.
Favorite Design Feature (At Contract) - I am most excited about the bonus room, lodge, and the garage.
Customer Suggestion - They were exceptional and I'm very happy. We got a good deal.
Recognized Excellence - Amy Barnes and Ella Richardson were both excellent.
Areas Of Satisfaction - They exceeded my expectations in all areas. They were a pleasure to do business with. Amy knew all the answers to every question we asked. She helped us design.
Additional Comments - They were very knowledgeable, and it was a very good experience.
Favorite Design Feature (Selections) - I am most excited about the patio.
Recognized Excellence - Amy Barnes provided exceptional service.
Customer Suggestion - I do not have any suggestions for Kent Homes.
Areas Of Satisfaction - Kent Homes met/exceeded my expectations with the kitchen.
Additional Comments - Everything is good with Kent Homes.
Construction Quality - Looking at the photos. House looks great
Communication - Could not say enough about Landon what a great project manager
PM Expertise - Can’t thank of anything he miss. Fantastic person
PM Professionalism - Happy we got him to do our house. Thanks Amy Barns
PM Problem Resolution - Everything we spoke about was handle professionally and accurately
PM Professional & Organized - Everything that was in our conversations was handled promptly and correctly
Understand Building Process - Can’t say anything bad. He was great
Trust - I trusted him with our build.
Clean & Safe - Did a great job. Even when the new model was going up
Employees & Trade Contractors - Everybody was friendly and professional
Overall Experience - Yes they did. Very satisfyed
Areas Of Satisfaction - The time it took to put the house up
Recognized Excellence - Landon. And Amy Barnes
Areas For Improvement - None
They are very responsive and great to work with.
Lead Source - From the Brunswick Forest website.
Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.
Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.
Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.
Salesperson Trust - She has responded to all our questions.
Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.
Options - Lots of options if willing to pay for them.
Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.
Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.
Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.
Areas Of Satisfaction - Almost all of them so far.
Favorite Design Feature (Selections) - Feature wall in great room.
Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.
Areas Of Satisfaction - Making the remote building experience extremely easy!
Construction Quality - Home isn’t finished yet, but so far I think the quality is great.
Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.
PM Expertise - Has provided great insights.
PM Problem Resolution - Helped us especially during our pre-drywall inspection.
Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).
Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.
Areas Of Satisfaction - Communication with us since we are not local.
Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.
Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.
Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.
Clean & Safe - During construction, the work site was fairly clean; however, we were disappointed with the level of cleanliness in the home. When it was completed, it didn't appear as if it was cleaned at all. Once we cleaned up ourselves, we identified some other defects that weren't visible beforehand.
Communication - In general, communication was prompt and effective. They occasionally needed to follow up on certain requests.
Trust - Some final punch list items seem to be taking a long time to address.
Condition of Home - The level of cleanliness could've been better.
Areas Of Satisfaction - They met my expectations in almost all areas.
Recognized Excellence - I'd like to recognize Dave for providing a really good product in general.