Lead Source - They are one of the preferred builders for the area we wanted to build in. We heard about them from our realtor.
Favorite Design Feature (At Contract) - The back porch and the kitchen are the features I am most excited about.
Recognized Excellence - I would like to recognize Kayla. She has been awesome, and I have been very impressed with her.
Areas Of Satisfaction - Kayla met/exceeded my expectations with her customer service. She has been awesome, and always responds to us in a timely manner even though she has a lot going on.
Areas For Improvement - During the selection process, several times the selection consultant was kicked out if the system used to document the selections and our last 1-2 hours fo work was lost. This piece was frustrating as we had to go back during our review process to uncover items that were missing and undocumented from our selections.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize AJ and Kala Paladino. I was very impressed with both of them.
Clean & Safe - AJ was great throughout the whole build process. He continuously kept us in the loop throughout.
Recognized Excellence - AJ Paladino was great. I felt as though he managed the project like he was building his own home. We were glad he was our PM.
Lead Source - Real estate agent
Favorite Design Feature (At Contract) - Enclosed loggia
Recognized Excellence - Amy Barns was exceptional
Communication - Landon is a quality guy, unassuming but yet very effective
Areas Of Satisfaction - Landon is very responsive and made sure we were informed and provided solutions throughout this process thus far.
Recognized Excellence - Both Landon and Amy Barnes were instrumental in our build from the beginning till now and we can’t wait to see the finished product. Our new HOME
Lead Source - Looking for approved builders in the Leland area
Recognized Excellence - Kate DaSilva
Areas For Improvement - Getting the developer to approve angled garage
Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.
Areas Of Satisfaction - Communication and availability. Bi-weekly meetings are very helpful to us
Recognized Excellence - Dade Dutton.
Areas Of Satisfaction - They were excellent communicators. All of their promises were kept. They completed the job on a very good timeline.
Areas For Improvement - The only thing that I would critique is some of the materials used. The flooring seems more delicate than we want, and the quality of the paint itself is not well done.
Recognized Excellence - I would like to recognize Dade for his exceptional service. He was excellent! He was the project manager. I recommend him highly. Amy Barnes was fantastic! I would also like to recognize the woman who did the decorating and the woman who walked us through the selections. The selections are a daunting task, but they made it really easy. They did good.
Communication with Kent project manager Chris has be great will always send photos and calls every two weeks
Lead Source - We were touring an area that Kent Homes is the preferred builder.
Salesperson Accessibility - She has been awesome.
Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.
Customer Suggestion - I was only bummed that I could not have a double front door.
Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.
Additional Comments - I have built three homes so far. It has been an awesome experience so far.
Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.
Communication - Just wrote above. Couldn’t be happier
PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions
PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend
PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,
PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.
Understand Building Process - Yes with emails and photos
Trust - I don’t have worries with this build living so far away
Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working
Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.
Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends
Recognized Excellence - Wow, everyone we have had contact with has been amazing
Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.
I am likely to recommend Kent Homes to a friend because they are a wonderful company to work with and they have great staff.
Favorite Design Feature (Selections) - I am most excited about the enclosed deck.
Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.
Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.
Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.
Lead Source - I heard about your company from my realtor.
Favorite Design Feature (At Contract) - I am most excited about the openness and the arched entryways.
Customer Suggestion - This isn't on Kayla whatsoever, but I would make it clear from the beginning, that you can't get everything you want. There were two bathtubs in both bathrooms. My husband is handicap, and I have to have the tubs removed when the house hasn't even been built yet. That is very costly. The cost is much more for the adjustments I had to make
Recognized Excellence - I would like to definitely recognize Kayla. That is the only person I have dealt with at this point.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - I was most satisfied with the communication.
Favorite Design Feature (Selections) - I am most excited about the living room.
Recognized Excellence - Alina Aviles was exceptional. She was patient, professional and even gave us a lot of time making sure it all was done.
Customer Suggestion - I wish they offer more blue options, in things like tile for example. I would have liked gold faucets as well.
Areas Of Satisfaction - The selections process exceeded my expectations.
I would recommend to a friend but would also include this in the conversation. Kent fell short on lot clearing estimate, approx. 10k.They also fell short on landscape allotment. allotment needs to be around 25k I would prefer to pay for these things upfront, and in the mortgage, then need to find money during the build. It's surprises like this that sour a person's experience, so telling my friends ahead is the right thing to do!!
Lead Source - Matt Lorence at the Bluffs on the Cape Fear
Salesperson Accessibility - Kate has been amazing throughout the process - extremely responsive, very knowledgeable, strive to get to know us and gain an understanding of what is important to us - cannot say enough great things about her!!!
Sales Solutions - Kate provided options for the various things were were thinking (bar in loggia, master bathroom configurations)
Sales Problem Resolution - haven't had any problems
Preconstruction Budget - Kate provided options which allowed us to work within our budget
Understanding Of Cost - took some explaining and discussion because of the various options and models we were looking at
Recognized Excellence - Kate DaSilva was fabulous and made this experience extremely smooth
Favorite Design Feature (Selections) - I am most excited about the bar in the loggia.
Recognized Excellence - I'd like to recognize Kate DaSilva, who was incredible and very attentive to our needs, and Alina Aviles, who was able to pull through and satisfy our needs.
Recognized Excellence - Chris Moore is a master of his Trade and deserves to be recognized.
Working with Kate DaSilva and Alina Aviles was a pleasure.
Lead Source - Through Brunswick Forest
Construction Quality - Our only question so far is that some of the rafters over the garage seem to be higher than others giving an uneven appearance.
PM Problem Resolution - Waiting on a response concerning the rafters.
Areas Of Satisfaction - Replies to all emails and calls were answered quickly.
Areas For Improvement - none so far
Recognized Excellence - Kate DeSilva, Alina Aviles, Dade Dutton
Recognized Excellence - Randy Parrish - our Warranty Manager
Any Changes? - Add an extension to the roof to allow for a covered patio. Have two windows in the bonus room instead of only one. Use true shutter guards on the shutters.
Favorite Home Feature - The walk-in shower
Areas Of Satisfaction - Kate Dasilva during the planning phase.
Areas For Improvement - the quality of the interior paint and the application was not up to par. Inside cleaning prior to move-in was unacceptable.
Lead Source - Developer sales person
Favorite Design Feature (At Contract) - Open kitchen/family room
Lead Source - A showcase weekend at Compass Point
Favorite Design Feature (At Contract) - Cant pick one...The home in total
Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.
Areas Of Satisfaction - The entire process
Communication - He's been amazing to work with.. especially that we're in NY
Areas Of Satisfaction - All in all, it's been a wonderful experience from the first meeting with Kate and Kayla :)
Recognized Excellence - Everyone we worked with throughout our build has been exceptional.. Kate, Kayla, Ella and AJ
From the first time I met a Kent Home representative I have been impressed. From finding my lot to build on, to choosing the model I fell in love with, every Kent representative showed excitement in my choices. I would not hesitate to recommend Kent Homes to my friends and family.
Favorite Design Feature (Selections) - All of it.
Recognized Excellence - Amy Barnes
Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.
Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.
Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process
Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.
PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.
PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.
PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.
Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.
Trust - I absolutely know Landon follows through on everything !
Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !
Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.
Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager
Areas For Improvement - None
Additional Comments - Can’t wait to move in!
Areas Of Satisfaction - Their communication and quality of work met my expectations.
We have been very pleased with the service and attention to detail that Kent Homes has provided.
Lead Source - We visited The Bluffs model homes.
Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.
Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.
Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.
Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.
Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.
PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.
PM Professionalism - Archie has been quite professional in his communication with us along the way.
PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.
PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.
Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.
Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.
Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.
Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.
Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!
Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.
Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.
Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!
Landon and crew were fantastic
Lead Source - We were referred by a real estate agent.
Options - The standards and upgrades were far between each other in price. The upgrades were excessive.
Favorite Design Feature (At Contract) - I am most excited about the bonus room, lodge, and the garage.
Customer Suggestion - They were exceptional and I'm very happy. We got a good deal.
Recognized Excellence - Amy Barnes and Ella Richardson were both excellent.
Areas Of Satisfaction - They exceeded my expectations in all areas. They were a pleasure to do business with. Amy knew all the answers to every question we asked. She helped us design.
Additional Comments - They were very knowledgeable, and it was a very good experience.
Favorite Design Feature (Selections) - I am most excited about the patio.
Recognized Excellence - Amy Barnes provided exceptional service.
Customer Suggestion - I do not have any suggestions for Kent Homes.
Areas Of Satisfaction - Kent Homes met/exceeded my expectations with the kitchen.
Additional Comments - Everything is good with Kent Homes.
Construction Quality - Looking at the photos. House looks great
Communication - Could not say enough about Landon what a great project manager
PM Expertise - Can’t thank of anything he miss. Fantastic person
PM Professionalism - Happy we got him to do our house. Thanks Amy Barns
PM Problem Resolution - Everything we spoke about was handle professionally and accurately
PM Professional & Organized - Everything that was in our conversations was handled promptly and correctly
Understand Building Process - Can’t say anything bad. He was great
Trust - I trusted him with our build.
Clean & Safe - Did a great job. Even when the new model was going up
Employees & Trade Contractors - Everybody was friendly and professional
Overall Experience - Yes they did. Very satisfyed
Areas Of Satisfaction - The time it took to put the house up
Recognized Excellence - Landon. And Amy Barnes
Areas For Improvement - None
They are very responsive and great to work with.
Lead Source - From the Brunswick Forest website.
Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.
Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.
Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.
Salesperson Trust - She has responded to all our questions.
Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.
Options - Lots of options if willing to pay for them.
Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.
Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.
Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.
Areas Of Satisfaction - Almost all of them so far.
Favorite Design Feature (Selections) - Feature wall in great room.
Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.
Areas Of Satisfaction - Making the remote building experience extremely easy!
Construction Quality - Home isn’t finished yet, but so far I think the quality is great.
Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.
PM Expertise - Has provided great insights.
PM Problem Resolution - Helped us especially during our pre-drywall inspection.
Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).
Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.
Areas Of Satisfaction - Communication with us since we are not local.
Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.
Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.
Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.
Clean & Safe - During construction, the work site was fairly clean; however, we were disappointed with the level of cleanliness in the home. When it was completed, it didn't appear as if it was cleaned at all. Once we cleaned up ourselves, we identified some other defects that weren't visible beforehand.
Communication - In general, communication was prompt and effective. They occasionally needed to follow up on certain requests.
Trust - Some final punch list items seem to be taking a long time to address.
Condition of Home - The level of cleanliness could've been better.
Areas Of Satisfaction - They met my expectations in almost all areas.
Recognized Excellence - I'd like to recognize Dave for providing a really good product in general.
Clean & Safe - although i know many contractors coming and going, you would think late in the build process (post appliances) home would be locked. but i get it, tough to control.
Areas Of Satisfaction - bi-wkly updates were crisp and complete
Areas For Improvement - landscaping partner (GWC) not a great rating...sorry for Susan's loss in 2022, but it was a challenge keeping folks out of the home once nearing completion (last 4-8 weeks) (locked doors)
Recognized Excellence - Amy Barnes in selections Kenny Jones Project Mgr.
Additional Comments - A Beautiful Home that we will call HOME for a very long time!
Clean & Safe - once appliances were in place, would have expected all doors locked. explanation is there are still too many contractors entering each day for complete lock down...ok.
Quality Of Workmanship - EXCELLENT workmanship and beautiful model.
Quality Of Materials - although we did not upgrade paint, I believe the paint is, lets just say on the low end of Flat Paint scale.
Schedule - given the global supply chain challenges and end of year holidays, quite satisfied with the 7 mo completion vs. 8 month forecast
Orientation Punch List - again little challenged with contractors - paint/stain
Areas Of Satisfaction - project mgt top notch; bi-wkly calls with details;
Areas For Improvement - contractor responsiveness along the way and punch list at move-in; landscaper used (owner had a hardship which I'm sure impacted things)
Recognized Excellence - Kenny Jones (PM), Amy Barnes (selections)
Warranty Communication - email responses adequate
Warranty Problem Resolution - stamped concrete patio stain-not fully aligned on stain drips/runs on sides of concrete.
Warranty Work Done Right - stamped concrete crack repair on patio seems sub-par, but acceptable
Favorite Home Feature - 1 floor design with large open space
Areas Of Satisfaction - building process was pleasant and not stressful
Areas For Improvement - wall paint throughout seems sub-par. for flat paint, it marks up easily and does not clean well. need to repaint over with multiple coats.
Design Center & Selections - Alina Aviles was fantastic & made the whole process enjoyable.
Sales Attentiveness - Kate has always been attentive to our needs & was a great advocate.
Lead Source - Visited model home at Brunswick Forest.
Communication - Kenny maintains a consistent dialogue with us via phone/text/ emails
PM Expertise - True professional
PM Professionalism - Kenny is on top of his game
PM Professional & Organized - Bi-weekly calls are concise & informative
Understand Building Process - Next steps are always clearly explained
Trust - Without a doubt
Overall Experience - Kenny is a true partner
Areas Of Satisfaction - Again, navigating through the supply/ trade concerns ie. enclosed loggia
Recognized Excellence - Kenny Jones has been outstanding
Additional Comments - Very comfortable with the timeline which appears to be exceeded
Areas Of Satisfaction - The overall timeline exceeded my expectations.
Recognized Excellence - I would like to recognize Kenny Jones for his exceptional service. He was outstanding. His ability to communicate with us and treat us as a partner throughout the whole project was great.
Lead Source - Trough Brunswick Forest Rep.
Favorite Design Feature (At Contract) - Open concept living and openness to the loggia..
Recognized Excellence - So far I have only dealt with Kayla
Areas For Improvement - I did feel a little rushed toward the end. I have a death in the family which caused my attention to be diverted for a couple months. In the end all worked out.
Areas Of Satisfaction - Kaylas's availability was always a big help.
Favorite Design Feature (Selections) - Pocket office being made into a wine room.
Recognized Excellence - Alina Aviles was who I worked with for my selections. She was very helpful, knowledgeable, and easy to work with. Now I'm working with my project manager, Kenny Jones who does a wonderful job keeping me informed and up to date on the status of my home.
Areas Of Satisfaction - Aj has a great attitude. Listens and is willing to help.
Recognized Excellence - AJ has been great.
Areas Of Satisfaction - Good communication.
Areas Of Satisfaction - Quality of workmanship and communication.
Areas For Improvement - Garage ceiling height is too low. Bathroom fixtures have marks on them from water. Discoloration of concrete on driveway and walkway. Landscaper sod installation was poor, has many gaps in the grass. Their pricing was also very high compared to others.
Recognized Excellence - AJ was great to work with.
Recognized Excellence - AJ was a great Project Manager! Helpful, followed through, good communication etc.. John Hall was also great to work with! Nancy was very responsive and helpful too!
Any Changes? - Larger closet in the bonus room! Garage would have a bit higher ceiling.
Favorite Home Feature - The Bathroom design with the tub and shower is awesome!
Areas Of Satisfaction - Very good clear expectations and communication throughout the Process!
Areas For Improvement - I have shared this with Nancy but just after the warranty expired a closet in the 2nd bedroom collapsed. Ther were no anchors in wood just sheetrock. The third bedroom closet fell just after they installed them. They corrected it and they assured me it was due to an installation issue and the other closet would be fine. The closet they repaired was also falling and had to be reinforced. The landscaper was not very responsive and also took a long time to agree to replace about 100 pieces of sod in the yard. The mulch was sparse and not as deep as recommended but they would not fix.
The whole process with the construction was amazing. We had a few days to make our initial selections from a wide range of choices. we had a week or two to review those selections and reached out to Kent with several questions that were all answered quickly. The actual building process went smoothly. Any time an issue arose it was immediately brought to our attention and then we resolved with our PM Kenny Jones. We had bi-weekly meetings with our PM and again were kept abreast of the construction. Kenny sent us pictures as the process went along and the house was completed on time. We are extremely pleased with the result. Please remember we live in NY and were not there so the fact that the process went smoothly says a lot about Kent and Kenny.
Lead Source - From my cousin Joe Bergamini
Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive
Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier
Sales Attentiveness - Very thorough during our structural calls
Sales Knowledge - Very helpful and followed up with the architect as necessary
Sales Solutions - Some great suggestions and excellent feedback
Favorite Design Feature (At Contract) - Partial privacy wall in loggia
Areas Of Satisfaction - Attention to detail
Favorite Design Feature (Selections) - Outdoor patio
Recognized Excellence - Alina Aviles did a great job designing our house
Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised
PM Professionalism - Kenny is always professional in his dealings with us
PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)
Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps
Trust - Absolutely
Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process
Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service
Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful
Quality Of Workmanship - We were very impressed with the quality of the workmanship and the attention to detail displayed by the entire team throughout the process
Quality Of Materials - The quality of the materials used exceeded our expectations.
PM Professional & Organized - Kenny was incredible throughout the process. We had biweekly meetings that kept us abreast of the construction progress. We reviewed what had been accomplished since our last update and discussed what was going to be done over the following two weeks. The house was built right on schedule with no major issues at all. And of course, Kenny was always professional!
Communication - Kenny communicated with us very effectively. As noted we had biweekly meetings and he would call us as necessary when issues arose. There was much discussion around the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Couldn't be happier!
PM Professionalism - As previously stated, Kenny was a professional in all aspects of the job and treated us with the utmost respect and always watched out for our interests.
PM Expertise - Kenny had the expertise to manage my project. He kept the project on schedule, raised his concerns to us, always had great recommendations, resolved all of our issues, kept us completely in the loop.
PM Problem Resolution - Kenny was excellent at addressing and resolving our problems. As previously mentioned, he was concerned about the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We did not want a door on the master toilet area, and we had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Finally a need came up to install a $2,000 roll back drain in the driveway. We did not care to lay out the money but he convinced us to install the drain. We are glad we did.
Trust - Without a doubt we had full trust in Kenny. It is not easy to be 650 miles away from the building site and spend a good amount of cash to build a new home, and never feeling the need to travel to NC and check up on the house. Kenny was trustworthy and followed through on commitments.
Employees & Trade Contractors - We never came in contact with the employees and trade contractors of Kent Homes who were anything but professional and courteous.
Schedule - Absolutely. The house was built on schedule according to plan. If anything, the house was done 2 to 4 weeks earlier than expected.
Condition of Home - We were thrilled with the condition of our home when we moved in.
Orientation Punch List - This is still a work in progress, but Kenny is doing an excellent job of managing the completion of items on the punch list. He had the foyer chandelier installed and swapped out the light bulbs in that light and the light in the dining room per our request. He sent us pictures of both fixtures with the light bulbs to get our confirmation. Similarly, I was concerned with the keys not opening the garage convenience door and the garage entranceway door, but Kenny went over to the house to rectify the issue.
Areas Of Satisfaction - Honestly, they met or exceeded our expectations across the board from beginning to end. No need to repeat everything that I have already stated.
Areas For Improvement - We were happy with all facets of the process.
Recognized Excellence - Besides Kenny, Kate DaSilva was a tremendous asset to us throughout the process. She never let us down. She handled any of our concerns quickly and efficiently.
Additional Comments - We spoke to some of the other residents in Brunswick Forest who did not use Kent Homes to build, and I am glad we chose Kent based on some of the feedback.
Value - Too early to say
Favorite Design Feature (At Contract) - The Lanai and built ins in great room
Customer Suggestion - Offer more choices that are included in the price
Recognized Excellence - Carol Hobbs
Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique
I would and have recommeded Kent to friends who will be working with Kent. I did preface the recommendation with only do so if you can walk your property every 2-3 days during the build process, as you'll find things that will need to be corrected, easier to do so early on rather than later.
Any Changes? - Build Angled 3 Car Garage
Favorite Home Feature - Great Room, Loggia
Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Areas Of Satisfaction - Timing and communication
Recognized Excellence - AJ Paladino
Design Consultant Communication - There were two people, so it is a collective team that did the selections, not just one person.
Design Consultant Problem Resolution - Due to other scheduled selections with others, it took them a while to get back to me about questions because they had to check internally with engineering.
Selections Budget - They should go through selections in a way that relates to price impact. Some of the biggest cost items tended to be at the end, and we seemed to run out of time.
Options - Limited suppliers and items in their catalog, and no time option to be able to pursue alternate sources.
Understanding Of Cost - Before two weeks after selections, and things aren't settled by then, now it is two months after selections, so I am good now, but at first, they still needed to answer some questions.
Favorite Design Feature (Selections) - They came up with an option to include the option to include the cook top on the island, which was considered non-standard. It was a pricey option, but they came up with one. It was one of those surprises at the end.
Recognized Excellence - Amy Barnes has been a trooper in terms of helping of clarifying what the selections people had and communicating what the expectations were.
Customer Suggestion - They should have a little more preparation for the clients to get an understanding of the key decisions that they have to discuss during selections. What they do instead is have a standard playbook, and if one client is totally standard, not doing anything special, it works perfectly; anybody that is outside the guardrail is a mess.
Areas Of Satisfaction - The quality of engineering detail met/exceeded my expectations.
Areas For Improvement - Providing guidance for acronyms used in the engineering detail process fell short of my expectations.
Additional Comments - It is better to engineer than not engineer, so that is why I am a big fan of Kent Homes. Other competitors do not detail things out and without the detail, many times, the quality suffers. The detail is good, but it can become a bit confusing for the customers.
PM Problem Resolution - Problems identified by customer, not PM
PM Professional & Organized - Deviations from standard build were not taken into account. Unnecessary rework.
Trust - Unlike other builders, Kent creates extensive documentation on customer selections and change orders. While difficult to get through on initial handling, we came to trust those documents as the detailed plans representing our interest.
Areas Of Satisfaction - Detailed plans/contracts allowing us recourse to correct mistakes.
Recognized Excellence - Amy MacKay
Areas For Improvement - Assigned PM should pull out all non-standard requests from the build documents and use as a secondary reminder to cross check ordered supplies and installation instructions. Reviewing PM should use build documents as a point of review. Workmanship has not been the issue, it has been an incorrect implementation.
Use Comments - Use for internal process improvements.
Additional Comments - We understand that there is a standard fixup step at the end. Cindy and I are paying for a new house and expect the qualities of a new house. Minor bumps and scratches are expected, and make sense for that fixup phase. Structural issues should be addressed with new replacements.