Lead Source - Trough Brunswick Forest Rep.
Favorite Design Feature (At Contract) - Open concept living and openness to the loggia..
Recognized Excellence - So far I have only dealt with Kayla
Areas For Improvement - I did feel a little rushed toward the end. I have a death in the family which caused my attention to be diverted for a couple months. In the end all worked out.
Areas Of Satisfaction - Kaylas's availability was always a big help.
Favorite Design Feature (Selections) - Pocket office being made into a wine room.
Recognized Excellence - Alina Aviles was who I worked with for my selections. She was very helpful, knowledgeable, and easy to work with. Now I'm working with my project manager, Kenny Jones who does a wonderful job keeping me informed and up to date on the status of my home.
Areas Of Satisfaction - Aj has a great attitude. Listens and is willing to help.
Recognized Excellence - AJ has been great.
Areas Of Satisfaction - Good communication.
Areas Of Satisfaction - Quality of workmanship and communication.
Areas For Improvement - Garage ceiling height is too low. Bathroom fixtures have marks on them from water. Discoloration of concrete on driveway and walkway. Landscaper sod installation was poor, has many gaps in the grass. Their pricing was also very high compared to others.
Recognized Excellence - AJ was great to work with.
Recognized Excellence - AJ was a great Project Manager! Helpful, followed through, good communication etc.. John Hall was also great to work with! Nancy was very responsive and helpful too!
Any Changes? - Larger closet in the bonus room! Garage would have a bit higher ceiling.
Favorite Home Feature - The Bathroom design with the tub and shower is awesome!
Areas Of Satisfaction - Very good clear expectations and communication throughout the Process!
Areas For Improvement - I have shared this with Nancy but just after the warranty expired a closet in the 2nd bedroom collapsed. Ther were no anchors in wood just sheetrock. The third bedroom closet fell just after they installed them. They corrected it and they assured me it was due to an installation issue and the other closet would be fine. The closet they repaired was also falling and had to be reinforced. The landscaper was not very responsive and also took a long time to agree to replace about 100 pieces of sod in the yard. The mulch was sparse and not as deep as recommended but they would not fix.
The whole process with the construction was amazing. We had a few days to make our initial selections from a wide range of choices. we had a week or two to review those selections and reached out to Kent with several questions that were all answered quickly. The actual building process went smoothly. Any time an issue arose it was immediately brought to our attention and then we resolved with our PM Kenny Jones. We had bi-weekly meetings with our PM and again were kept abreast of the construction. Kenny sent us pictures as the process went along and the house was completed on time. We are extremely pleased with the result. Please remember we live in NY and were not there so the fact that the process went smoothly says a lot about Kent and Kenny.
Lead Source - From my cousin Joe Bergamini
Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive
Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier
Sales Attentiveness - Very thorough during our structural calls
Sales Knowledge - Very helpful and followed up with the architect as necessary
Sales Solutions - Some great suggestions and excellent feedback
Favorite Design Feature (At Contract) - Partial privacy wall in loggia
Areas Of Satisfaction - Attention to detail
Favorite Design Feature (Selections) - Outdoor patio
Recognized Excellence - Alina Aviles did a great job designing our house
Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised
PM Professionalism - Kenny is always professional in his dealings with us
PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)
Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps
Trust - Absolutely
Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process
Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service
Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful
Quality Of Workmanship - We were very impressed with the quality of the workmanship and the attention to detail displayed by the entire team throughout the process
Quality Of Materials - The quality of the materials used exceeded our expectations.
PM Professional & Organized - Kenny was incredible throughout the process. We had biweekly meetings that kept us abreast of the construction progress. We reviewed what had been accomplished since our last update and discussed what was going to be done over the following two weeks. The house was built right on schedule with no major issues at all. And of course, Kenny was always professional!
Communication - Kenny communicated with us very effectively. As noted we had biweekly meetings and he would call us as necessary when issues arose. There was much discussion around the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Couldn't be happier!
PM Professionalism - As previously stated, Kenny was a professional in all aspects of the job and treated us with the utmost respect and always watched out for our interests.
PM Expertise - Kenny had the expertise to manage my project. He kept the project on schedule, raised his concerns to us, always had great recommendations, resolved all of our issues, kept us completely in the loop.
PM Problem Resolution - Kenny was excellent at addressing and resolving our problems. As previously mentioned, he was concerned about the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We did not want a door on the master toilet area, and we had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Finally a need came up to install a $2,000 roll back drain in the driveway. We did not care to lay out the money but he convinced us to install the drain. We are glad we did.
Trust - Without a doubt we had full trust in Kenny. It is not easy to be 650 miles away from the building site and spend a good amount of cash to build a new home, and never feeling the need to travel to NC and check up on the house. Kenny was trustworthy and followed through on commitments.
Employees & Trade Contractors - We never came in contact with the employees and trade contractors of Kent Homes who were anything but professional and courteous.
Schedule - Absolutely. The house was built on schedule according to plan. If anything, the house was done 2 to 4 weeks earlier than expected.
Condition of Home - We were thrilled with the condition of our home when we moved in.
Orientation Punch List - This is still a work in progress, but Kenny is doing an excellent job of managing the completion of items on the punch list. He had the foyer chandelier installed and swapped out the light bulbs in that light and the light in the dining room per our request. He sent us pictures of both fixtures with the light bulbs to get our confirmation. Similarly, I was concerned with the keys not opening the garage convenience door and the garage entranceway door, but Kenny went over to the house to rectify the issue.
Areas Of Satisfaction - Honestly, they met or exceeded our expectations across the board from beginning to end. No need to repeat everything that I have already stated.
Areas For Improvement - We were happy with all facets of the process.
Recognized Excellence - Besides Kenny, Kate DaSilva was a tremendous asset to us throughout the process. She never let us down. She handled any of our concerns quickly and efficiently.
Additional Comments - We spoke to some of the other residents in Brunswick Forest who did not use Kent Homes to build, and I am glad we chose Kent based on some of the feedback.
Value - Too early to say
Favorite Design Feature (At Contract) - The Lanai and built ins in great room
Customer Suggestion - Offer more choices that are included in the price
Recognized Excellence - Carol Hobbs
Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique
I would and have recommeded Kent to friends who will be working with Kent. I did preface the recommendation with only do so if you can walk your property every 2-3 days during the build process, as you'll find things that will need to be corrected, easier to do so early on rather than later.
Any Changes? - Build Angled 3 Car Garage
Favorite Home Feature - Great Room, Loggia
Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Areas Of Satisfaction - Timing and communication
Recognized Excellence - AJ Paladino
Design Consultant Communication - There were two people, so it is a collective team that did the selections, not just one person.
Design Consultant Problem Resolution - Due to other scheduled selections with others, it took them a while to get back to me about questions because they had to check internally with engineering.
Selections Budget - They should go through selections in a way that relates to price impact. Some of the biggest cost items tended to be at the end, and we seemed to run out of time.
Options - Limited suppliers and items in their catalog, and no time option to be able to pursue alternate sources.
Understanding Of Cost - Before two weeks after selections, and things aren't settled by then, now it is two months after selections, so I am good now, but at first, they still needed to answer some questions.
Favorite Design Feature (Selections) - They came up with an option to include the option to include the cook top on the island, which was considered non-standard. It was a pricey option, but they came up with one. It was one of those surprises at the end.
Recognized Excellence - Amy Barnes has been a trooper in terms of helping of clarifying what the selections people had and communicating what the expectations were.
Customer Suggestion - They should have a little more preparation for the clients to get an understanding of the key decisions that they have to discuss during selections. What they do instead is have a standard playbook, and if one client is totally standard, not doing anything special, it works perfectly; anybody that is outside the guardrail is a mess.
Areas Of Satisfaction - The quality of engineering detail met/exceeded my expectations.
Areas For Improvement - Providing guidance for acronyms used in the engineering detail process fell short of my expectations.
Additional Comments - It is better to engineer than not engineer, so that is why I am a big fan of Kent Homes. Other competitors do not detail things out and without the detail, many times, the quality suffers. The detail is good, but it can become a bit confusing for the customers.
PM Problem Resolution - Problems identified by customer, not PM
PM Professional & Organized - Deviations from standard build were not taken into account. Unnecessary rework.
Trust - Unlike other builders, Kent creates extensive documentation on customer selections and change orders. While difficult to get through on initial handling, we came to trust those documents as the detailed plans representing our interest.
Areas Of Satisfaction - Detailed plans/contracts allowing us recourse to correct mistakes.
Recognized Excellence - Amy MacKay
Areas For Improvement - Assigned PM should pull out all non-standard requests from the build documents and use as a secondary reminder to cross check ordered supplies and installation instructions. Reviewing PM should use build documents as a point of review. Workmanship has not been the issue, it has been an incorrect implementation.
Use Comments - Use for internal process improvements.
Additional Comments - We understand that there is a standard fixup step at the end. Cindy and I are paying for a new house and expect the qualities of a new house. Minor bumps and scratches are expected, and make sense for that fixup phase. Structural issues should be addressed with new replacements.
Options - We anticipated more selection options (tile, flooring) would be available
Favorite Design Feature (Selections) - Large Kitchen Island
Recognized Excellence - Both Carol Autry and Alina Aviles were exceptional
Customer Suggestion - Our selection process faced challenges due to limited real-time visibility into the remaining budget. While we had a general sense of available funds, we lacked concrete information throughout most of day 1. Only at the beginning of day 2 and again at the end did we have a clear picture. To improve efficiency and decision-making, extending the process to three days might be beneficial.
Areas Of Satisfaction - Knowledge of the product, thoroughness and follow-up by both Carol and Alina were exceptional
Areas For Improvement - Final Plans are still outstanding, probably 2 weeks behind schedule
Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.
Value - I have not seen the house built yet, but so far, I would give it five stars.
Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.
Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.
Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.
Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.
Additional Comments - Everything is good so far.
Favorite Design Feature (Selections) - I am most excited about the kitchen in general.
Recognized Excellence - I would like to recognize the design consultant.
Customer Suggestion - I don't have any suggestions.
Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.
Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.
Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.
Lead Source - Friend that built with Kent
Favorite Design Feature (At Contract) - Black windows
Favorite Design Feature (At Contract) - All the custom trim work
Recognized Excellence - Everyone has been wonderful
Favorite Design Feature (Selections) - Cyprus ceilings, mill work
Recognized Excellence - Ella Richardson
Customer Suggestion - Not at this time
Areas Of Satisfaction - All areas
Lead Source - St James web page
Recognized Excellence - Carol!!
Areas For Improvement - Not nearly enough time for selections for the size house we built ~ 4k sq ft
Areas For Improvement - Sub-contractors (HVAC, plumbing, gas) delayed the build. House stayed in inspection mode for 2 months. Archie kept us in the loop, but it was still frustrating.
Employees & Trade Contractors - Had some issues with the gas, plumbing, and electrical sub-contractors
Schedule - Big delay at the beginning of the build
Recognized Excellence - Archie and Carol
The folks at Kent Homes were professional every step of the process, the house was completed on time. My wife and I couldn't be happier, we recommend Kent to everyone looking to build in the area!!!
Budget Pre-Con - Nothing is forced, all options openly discussed.
Communication - Communication has been a huge part of why we went with Kent, two other builders we initially looked into were very slow to respond.
Design Center & Selections - Alina was fabulous, excellent job of physically and visually laying out the options.
Overall Experience - Can't even think of a single negative.
Professional & Organized - Very well organized.
Sales Attentiveness - Kayla was a huge reason why we went with Kent, we initially met her at a model last June. She was terrific and knew the particular model inside out and the cost associated with options.
Sales Communication - Definitely, emails are promptly and clearly replied to.
Sales Knowledge - Again, Kayla is terrific.
Sales Problem Resolution - No real issues to date.
Sales Solutions - Extremely helpful with reasonable solutions.
Salesperson Accessibility - Very quick to reply and provide additional info when needed.
Salesperson Knowledge - We can't say enough good things about Kayla.
Salesperson Professionalism - Very much so, extremely professional and personable.
Options - Plentiful options.
Customer Suggestion - Not exactly a negative, but the design center could be larger, spread it out a bit, would make for a better presentation. I would try to have more models accessible to prospective buyers. Create more interest, more models more foot traffic.
Lead Source - We visited several models and builders last June. We happened to like two models at two different communities which turned out to both be the Shelter Bay. My wife and I happened to bump into Kayla at the second model, she was extremely knowledgeable. Kent was highly recommended by our realtor Carolina Plantations and both Compass Pointe and Brunswick Forest. We also met a couple who had recently moved into BF and they were very positive about you folks.
Additional Comments - Cant say enough, so far, Alina and Kayla are fabulous. We have already recommended Kent to a couple of people we know looking to purchase at BF.
Construction Quality - So far so good !!
Communication - Archie is terrific, obviously a very busy man, but he is very responsive.
PM Expertise - Definitely, he has provided some very good insight as well as great ideas.
PM Professionalism - He has taken the time to explain some issues we had brought up.
PM Problem Resolution - Takes issues and questions to a satisfactory conclusion.
PM Professional & Organized - Great job during the pre-dry wall walk through.
Understand Building Process - Yes, on our bi-weekly calls.
Trust - So far so good !!
Employees & Trade Contractors - Kayla and Alina have been great and patient!! Grass with Class has been especially patient and professional.
Areas Of Satisfaction - The responsiveness of everyone, including the folks in accounting/billing and Kate Desilva regarding the BrightSuite technology.
Areas For Improvement - None yet.
Recognized Excellence - Kayla, Alina, Archie and Kate !!!
Areas For Improvement - The only area was perhaps the shortness of time back when we did the selections. Two days seems to be adequate, but once you're knee deep its difficult. Also, in the recommendation of options we learned along the way. Two examples, the widening of the front porch and under soffit lighting.
Areas Of Satisfaction - Very patient folks. Archie is resource for us.
Additional Comments - Hoping all goes as smoothly as it has so far !!!
Quality Of Workmanship - The issues to be corrected were addressed quickly and to our satisfaction.
PM Professional & Organized - These guys as well as all the folks at Kent Homes were outstanding!
Communication - They are just a text away when we need them.
PM Professionalism - We can’t say enough positive things about Archie, he is super and quick to respond. He had no issue bringing back folks to complete some tasks before we took possession.
PM Expertise - These guys are top shelf and a resource to us.
PM Problem Resolution - They were on top of everything.
Trust - Definitely 100%!!!
Employees & Trade Contractors - The folks we met on site were great!
Schedule - Absolutely, no problems, finished ahead of schedule!!
Condition of Home - the cleaning people could have done a better job, some dust left behind.
Orientation Punch List - Outstanding, waiting on some parts from the manufacturer.
Areas Of Satisfaction - The people from Kent- Kayla, Alina, Kate, Archie and Randy were all very knowledgeable and very patient. Each was a resource for us along the way!!!!
Areas For Improvement - Final cleanup could have been better, dust left behind on ledges, molding and shelves. Floors could have used a good mopping.
Recognized Excellence - Can’t say enough about Kayla and Archie!!!!!
Additional Comments - We are very satisfied, yes there were minor issues but no disappointments!!
Warranty Manager Explanation - Nancy laid out the process well in advance.
Warranty Manager Professionalism - Nancy was a pleasure to work with, extremely helpful and caring.
Warranty Problem Resolution - Randy helped us resolve all issues, however minor.
Warranty Administrator Communication - We were advised in advance and according to a time table.
Warranty Satisfaction - All issues were adequately addressed.
Warranty Work - Randy was super.
Employees & Subcontractors - Never had an issue with anyone, including sub contractors.
Recognized Excellence - Randy, Nancy and Archie were terrific to work with.
Any Changes? - We wished we could have finished the bonus room, oh well maybe down the road.
Favorite Home Feature - The enlarged loggia, bay window in the master, walk-in shower and tiled kitchen back splash.
Areas Of Satisfaction - The enlarged loggia is a stunner, everyone loves it, also the pressed concrete areas including the front porch.
Areas For Improvement - We continue to see various "options" in other homes that we knew nothing about prior to construction - deeper front porch, interior archways, bead board knee wall.............nothing major.
Additional Comments - My cousin and his wife just completed their home in BF, they also used Kent Homes and are thrilled. We know another couple looking to buy in BF and they will strongly consider Kent Homes!!
Lead Source - We saw one of Kent Homes under construction at the Bluffs and were very impressed with the design as well as the cleanliness of the job site.
Additional Comments - The people at Kent Homes are warm and friendly and take the stress out of building your dream home
Areas Of Satisfaction - We had to have a retaining wall build on our property, the quality of the wall is amazing, it's way beyond what we had expected. We asked for stairs leading down into the wooded area on our property and it looks like something from a magazine. Can't wait to see the rest of the finishing touches on our home and property
Recognized Excellence - I would like recognize Grass With Class, the retaining wall and landscape plan is above and beyond. We are so heart broken about the passing of Chris Wainwright. His family is doing a wonderful job completing the landscaping projects. Also, Chis Moore, he is very personable and keeps in touch with us on every detail of our build. So glad we have him for our project manager
Recognized Excellence - Chris Moore was excellent, he was always available to help and answered all our questions. Highly recommend
Sales Attentiveness - Kayla did a fantastic job in working with us to find the style home we were looking for.
Lead Source - Internet and Ideal-Living Magazine
Communication - AJ has done a fantastic job in communicating and keeping us up to date on the progress of our new home build. AJ has also been very consistent is sending us pictures of the home being built on a bi-weekly basis. Anything extra that we have asked for, AJ has taken care of immediately!
PM Expertise - We feel very confident that AJ is doing a great job in making sure our new home build is kept on schedule.
Trust - AJ has done a great job with his follow up with any and all questions that we have had so far!
Recognized Excellence - Everyone that we have spoken to or worked with have done an outstanding job and can tell that they enjoy their jobs and what they do. Kayla in sales, Alina in the Design Studio and AJ our Project Manager.
Areas Of Satisfaction - AJ and Kent Homes did an outstanding job in keeping us updated on all phases of the construction process.
Recognized Excellence - AJ Paladino....From start to finish, AJ was there keeping us updated as the building phase of our home took place. Once we moved in, AJ was always there making sure everything was right and that we were satisfied with the quality and workmanship of the home. The small punch list of items were taken care of quickly and were consistantely update on when each item would be completed.
If you are looking for a trustworthy builder whose word you can trust, look no further than Kent
Lead Source - I was helping my brother with a house purchase in the Bluffs community and was introduced by a realtor
Favorite Design Feature (At Contract) - The Three Car Garage
Customer Suggestion - Keep up the good work.
Recognized Excellence - Kate Dasilva has been outstanding. I am 61 years old and have owned businesses and am now a pastor, and I have never experienced a level of efficiency and professionalism as I have with Kate. She is personable, but professional. She knows what she is doing and knows what to recommend. She listened to our story, what we were trying to accomplish in this house, and made some recommendations, (all of which I took) and got us to an equally qualified and professional lender. She is amazing.
Areas For Improvement - None
Areas Of Satisfaction - In every area. Again, I have built three homes and this experience far exceeds anything I experienced with any other builder. When I needed to see the house fit on the lot I was contemplating purchasing, I received three versions before the end of the day. That is just not seen in our current society.
Areas For Improvement - None
Additional Comments - I would just say thank you for your excellence to this point.
Design Consultant Communication - Kate was so insightful and knowledgeable about the options door us to look at.
Design Consultant Knowledge - Kate and Amy made drawings while we were there to show us what it could look like.
Design Consultant Problem Resolution - We’ve had a few issues with the Architectural review board at our neighborhood and Kate has been on top of all of it. It is frustrating but not unexpected to have these issues. But it is nice to know that you are well represented by this team.
Design Consultant Accessibility - When I send an email I always get a prompt response.
Selections Budget - Alina was completely competent, professional, and amazing. We were completely within our budget.
Design Consultant Trust - Absolutely
Understanding Of Cost - Everything was right up front.
Value - Very happy with what we are getting
Favorite Design Feature (Selections) - My 3 car garage and room above the garage.
Recognized Excellence - Kate DaSilva, Alina Aviles, and Amy Barnes. All of these ladies have made the process fun and exciting. I couldn’t have asked for a better team.
Customer Suggestion - I honestly can’t think of where I would be able to improve it.
Areas Of Satisfaction - I have been satisfied with everything, but if I had to highlight anything it would be Kate and Amy’s professionalism and the efficiency and knowledge of Alina. I felt like these ladies were real professionals who cared about us. It was a very personal experience and this is rare today. Even though Kate was expecting, it never detracted from her service to us.
Additional Comments - Keep up the good work. We have recommended you to everyone we know.
Construction Quality - Very high quality standards
Communication - Communication is regular and focused on whatever is needed
PM Expertise - Landon gets the right people to look at the right things when something needs attention
PM Professionalism - Definitely knows what he is talking about
PM Problem Resolution - We have had a few issues that have come up during the build, but all of them have been handled promptly, professionally, and to our satisfaction. High marks for this.
PM Professional & Organized - Always on time and always ready to answer any questions I have had
Understand Building Process - Clear reviews of past work and forecast of work to come.
Trust - I have no worries about what I am being told
Clean & Safe - Job site has been fabulous
Employees & Trade Contractors - All workers have been cordial and nice, and their work is impeccable
Overall Experience - I couldn’t ask for a better experience so far
Areas Of Satisfaction - From the beginning of the process with Kate DaSilva to the continued process with Landon, all areas have been equally professional
Recognized Excellence - Kate DaSilva was the determining factor for us choosing Kent. Since then, both Amy and Landon have been wonderful and supportive, further bolstering a clear culture that is evident at Kent Homes.
Areas For Improvement - Kent has not fallen short on anything to date
Additional Comments - Keep up the good work.
Areas Of Satisfaction - Especially at the beginning with the planning of the home. Kate Desilva was instrumental in some tweak designs and special needs we wanted in the home. She was fabulous.
Areas For Improvement - They never fell short on expectation
Recognized Excellence - Kate Desilva and Alina Aviles were exceptional throughout the process. Amy Barnes stepped in for Kate during her pregnancy and brought us to completion with the same level of excellence.
Additional Comments - I have said this before, but it is worth repeating. I have had four homes built for me over the course of my life by different builders each time. Kent has exceeded them all by a very wide margin. it is unusual today to find a company that does what they say the way they say they will do it, in the time they say they will do it, and not only in the time, but sooner. This was a wonderful experience and a confidence building one. I could not recommend Kent any more highly. Give them a chance to earn your business and you will walk away with trust.
Lead Source - A showcase weekend at Compass Point
Favorite Design Feature (At Contract) - Cant pick one...The home in total
Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.
Areas Of Satisfaction - The entire process
Design Center & Selections - She was outstanding, knowledgeable and customer focused
Lead Source - I heard about them through my local realtor.
Additional Comments - We love Kent Homes.
Lead Source - Sabrina williams
Favorite Design Feature (At Contract) - Kitchen
Additional Comments - So far no complaints about process
Communication - Ross has been great. There was a lack of communication during his family leave, which feels like a coverage issue. I certainly didn’t expect to hear from Ross during that time.
PM Problem Resolution - Appreciate Ross’ quick action on our cabinet issue.
Areas For Improvement - The Selections process could be improved. Even after much effort from Kent and us, in the end the cabinet selections were confused (by both parties).
Options - It would be great to have a broader tile selection available.
Lead Source - Lisa Frye
Areas Of Satisfaction - Archie has been so kind and professional throughout. We have had some issues as to be expected and Archie is responsive and easy to talk with. Kent exceeded our expectations in helping us with the dormers on our home, having an action oriented and kind PM, helping us with our kitchen island, and just being pleasant and responsive.
Areas For Improvement - In general, we are very pleased with our Kent build. Some areas that could improve are diversity of tile selection, attention to detail at selection appointments, and perhaps more time allotted at selections when purchasing a lot of options. Rushed selection appointments just lead to issues down the road. Would have loved more guidance with bathroom choices. Our lack of experience shows in our choices.
Recognized Excellence - Archie, Carol
Areas For Improvement - Quality of included cabinetry. The message center is particle board with unfinished edges beneath the upper cabinet. Splintery and easy to chip the paint on the side of the upper. We assumed “panels” on expensive custom columns would be wood but they were also particle board.
Areas Of Satisfaction - Overall, Kent has exceeded our expectations! We are so pleased with the building experience, the PM, and how well the house is coming along. We would recommend Kent for the value/quality of our build. We love how the options/costs are spelled out clearly. We also love feeling included in the build and love that concerns are discussed and resolved. LOVE the island in our kitchen. And love that basic needs like gutters are included and all the costs are up front other than landscaping. Grateful that we have Archie as our PM because he walks us through issues, resolves them, and reinforces every visit all the reasons we chose Kent.
Additional Comments - Thank you for working with us through the small and large issues throughout the process. We really are grateful to Lisa Frye for steering us your way. Kent has so much more integrity than the builder we came close to choosing.
Lead Source - From our agent at Brunswick Forest
Value - I’m sure we will but we haven’t started construction yet.
Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it
Customer Suggestion - None yet, the experience has been very satisfying thus far.
Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.
Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.
Areas Of Satisfaction - We are very impressed with our PM's knowledge and communication skills with the various subcontractors so there are no surprises in the quality of work.
Additional Comments - Our home has not yet been delivered but we expect a great quality product .
Favorite Design Feature (At Contract) - We like all of it
Recognized Excellence - Kayla
Areas For Improvement - None
Areas Of Satisfaction - Quality
Additional Comments - It’s been smooth so far
Favorite Design Feature (Selections) - garage door
Customer Suggestion - When you purchase a top elevation home,there should be more included options for the extra money charged. Some of it was slightly misleading
Lead Source - Toured models in 3 separate communities
Additional Comments - I think we made the right choice in builders. We loved the detailed work inside the home and really liked the Harbour series homes with its Caribbean style. Hence the Shelter Bay G7. Carol Hobbs and Alina Aviles were a pleasure to deal with and extremely helpful during the buying and selections process.
Recognized Excellence - Carol Hobbs,Alina Aviles,AJ Paladino……all awesome folks!!
Areas For Improvement - Selections should offer better choices especially when purchasing a higher elevation choice
Areas Of Satisfaction - All areas are being met to date
Clean & Safe - AJ was awesome!!….
Quality Of Workmanship - There are some items I’m not happy with that need to be addressed. I.E. gutters around bay window were haphazardly installed and leak like crazy!
Quality Of Materials - Nice,strong house
PM Professional & Organized - AJ was awesome!
Communication - AJ was awesome!
PM Problem Resolution - Still awaiting items selected at selections…..I.e. Lanai fan??
Employees & Trade Contractors - Mostly satisfied with trades work. Again several items need addressing.
Schedule - They were on schedule all the way….
Orientation Punch List - Still awaiting several punch items.
Areas Of Satisfaction - Most areas were met.
Areas For Improvement - Had to pay extra for many wanted items. Should have more quality items included in home price
Recognized Excellence - Carol Hobbs, AJ Paladino and Alina Aviles were all awesome and a pleasure to work with!!
Additional Comments - All in all…it’s a beautiful home and we are mostly satisfied and happy with our purchase.
Recognized Excellence - Carol,AJ,Randy and Nancy were awesome to deal with and work with.
Any Changes? - There are many things that we might have re-thought now that home is complete but most of them are on a personal preference.
Favorite Home Feature - I can’t say there is any one thing. Overall we are enjoying our entire home.
Areas For Improvement - The design of the optional Bay window in dining room,which we opted for, has flaws with the roofing and gutter system. It does not channel rain runoff properly and we were told it was a design flaw. We are now stuck with worrying about eventual damage to the foundation due to puddling at the grade. They have tried several remedies with diverters and caulking but to no avail. I was also told they no longer offer this option. Too late for us.
Additional Comments - Overall Kent Homes was a great company to deal with.
Kent always answered our calls and if they didn’t have the answers they would always get back to us!
Design Center & Selections - Vanessa was very helpful and patient. She addressed all our needs quickly and professional.
Lead Source - Neighbor website and word of mouth.
Problem Resolution - Chris Moore is excellent with resolving any problems that pop up
Additional Comments - Chris Moore our project manager was wonderful and worked hard to resolve any issues that popped up through out the build. His knowledge and expertise contributed to the beautiful home built by Kent. We would highly recommend Kent builders.
Work Done Right - On a number of occasions we did have to point out to our project manager, that the specific job was not performed correctly.
Recognized Excellence - Kate is the first salesperson we met from Kent and the reason we decided to build with them. Our PM Chris, always gave us updates and sent pictures since we were 650 miles away and always returned all our calls. Randy Parrish and Nancy Kustyn were wonderful and very helpful!
Any Changes? - I would of upgraded to solid wood doors, but will be doing it shortly.
Favorite Home Feature - We love our glassed in porch, along with the open concept living, dining and kitchen area. Also the tall ceilings!
Additional Comments - I wish there were more choices for selections, it was hard to find enough choices that did not look like builder basic. Some of the quality of the selections were questionable.