I think if a buyer wants a more "upscale home," they should consider a different builder. Kent does a great job for a certain price point, but we spent a lot of money on upgrades because Kent doesn't offer many options, and we are doing it after market. For example, there were very limited choices for quartz countertops. There was no option to add wood slats in a ceiling, whereas my friend building with Liberty had that option. There was one option for a patio so we are doing that later. We wanted a specific Anderson window, and that was a challenge. We had the wrong windows installed and had to change them out, which cost us $2,500.00, even though we were very clear about what window we wanted. That was a 6-week wait to get the new windows installed.

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Attention to details. Always accessible. Making you feel like family. Kindness, understanding and flexibility. Not trying to recommend or push for higher profits.

Variety of floorplans, flexibility, direct communications and ability to work within our budget.

Very professional process to meet the needs of their customers

We’ve had a very good experience building our home with Kent

Jim has completely transformed our view of the Kent building process. He is a solid partner who makes addressing issues effortless, and we truly appreciate the experience and positivity he brings to the project.

We are probably going through the most "head-scratching" part of the home-building process in terms of deciding how we want the home to look, to flow, and function. It's a lot at once and Kent (Kate) has been very attentive, accommodating, and helpful. Yes, based on our experience at this point, we would definitely recommend Kent to a friend

The staff was very knowledgeable and helpful.

great follow up

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The feature I am most excited about is the bellagio.

Recognized Excellence

Recognized Excellence - Carol Autry and Ella Stikeleather have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has met all our expectations. We have not actually started yet.

We have been very communicative throughout the whole process as to what was going wrong. We can always forward emails and previous discussions we had if necessary. But essentially, this process required so much of our involvement. The main thing that helped us was having family that works in the industry to guide us with their expertise. We worry about those without any experience, as this process required a lot of our participation to make sure the house was built and built correctly.

Lead Source

Lead Source - We found them online when looking at builders in our area and looking at reviews.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.

Customer Suggestion

Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.

Recognized Excellence

Recognized Excellence - Carol and Alina have been good to work with.

Areas For Improvement

Areas For Improvement - They did not fall short in any areas. They've done very well.

Areas Of Satisfaction

Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.

Employees & Trade Contractors

Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.

Recognized Excellence

Recognized Excellence - Dade. 10000000000% Dade.

Areas For Improvement

Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.

At this point, absolutely!

Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Value

Value - Too early to say

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Lanai and built ins in great room

Customer Suggestion

Customer Suggestion - Offer more choices that are included in the price

Recognized Excellence

Recognized Excellence - Carol Hobbs

Areas Of Satisfaction

Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique

Recognized Excellence

Recognized Excellence - Carol Hobbs and. Alina Alives

Areas For Improvement

Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Lead Source

Lead Source - Model and other clients building a new home at The Bluffs

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.

Recognized Excellence

Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!

Areas Of Satisfaction

Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations

Additional Comments

Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Open Floor Plan

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service

Areas Of Satisfaction

Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.

Recognized Excellence

Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.

I strongly recommend Kent Homes to any prospective buyer. They offer great floor plans and models, but more importantly, personalized service that makes you feel like family. They also finished a month ahead of schedule!

Lead Source

Lead Source - Looking for approved builders in the Leland area

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas For Improvement

Areas For Improvement - Getting the developer to approve angled garage

Areas Of Satisfaction

Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.

Communication

Communication - He has taken the time to even respond to our questions after hours and on weekends.

Areas Of Satisfaction

Areas Of Satisfaction - Construction process is proceeding in a timely fashion.

Recognized Excellence

Recognized Excellence - Kate and Landon Choplin for working to resolve issues in a favorable manner for the customer

Additional Comments

Additional Comments - I believe that site prep and landscaping estimates should be increased in the Bluffs community to be more reflective of the likely costs. I also think customers should be allowed to make up to 5 changes without being charged a CWA fee. Paying for the cost of labor and/or materials is understood, but homeowners may find it difficult to not have a change after seeing the build in progress. (i.e., electrical socket location, plumbing fixture, etc.)

Kent was great to work with. I have been totally pleased with my new home.

Lead Source

Lead Source - Through the Bluffs team

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen and black windows

Customer Suggestion

Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.

Recognized Excellence

Recognized Excellence - Alina in the design team

Areas For Improvement

Areas For Improvement - Modern homes design and options for older professional single financially independent women

Areas Of Satisfaction

Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices

Areas Of Satisfaction

Areas Of Satisfaction - Flexibilty and communication when I put in a last minute CWA.

Recognized Excellence

Recognized Excellence - Well of course that would be Chris Moore. Great communication. Takes the time to educate about features of the house eg grinder that Im not familiar with. Knows his stuff and treats all my questions with knowledge and professionalism - even when they are beyond the scope of his work ie development questions.

Areas For Improvement

Areas For Improvement - None that I can think of

Additional Comments

Additional Comments - Kate has been great too. Even though I don't deal with her a lot at this point, she is very accessible and knowledgeable and responds to my questions very quickly.

Professional & Organized

Professional & Organized - Ella was fantastic and Amy made great structural suggestions

Design Consultant Attentiveness

Design Consultant Attentiveness - We absolutely LOVED the process. Being the only people there was fantastic

Options

Options - I was disappointed with the bathroom tile selections. I do believe that it is related to the increase in cost and not anything Kent has control over

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it!

Areas Of Satisfaction

Areas Of Satisfaction - Communication!! Quick to respond and made great suggestions

Communication

Communication - Landon Choplin has been outstanding

Quality Of Materials

Quality Of Materials - The oven and microwave could have been of higher quality

PM Professional & Organized

PM Professional & Organized - Landon is the BEST!!!!!!

PM Professionalism

PM Professionalism - Completely!

Areas Of Satisfaction

Areas Of Satisfaction - Communication with our PM-Landon. He ALWAYS responded very quickly!

Areas For Improvement

Areas For Improvement - More choices for appliances and a better explanation of the functions of them, making sure to talk about internet access and what might need to be done before the slab is poured

Recognized Excellence

Recognized Excellence - Landon Chopin gives excellent service and is a valuable asset for Kent Homes

Additional Comments

Additional Comments - The selection process was wonderful. Ella was great and just the fact we got the place to ourselves made a huge difference

Yes, we would recommend friends and family to build with Kent Homes. While our building experience included several challenges and areas that could be improved, we were ultimately pleased with the quality of our home and the efforts made to address concerns along the way.

Our recommendation comes with the belief that communication and coordination between departments can continue to improve. However, we also recognize and appreciate the individuals who went above and beyond to ensure a successful outcome. In particular, Tyler's professionalism, responsiveness, and commitment to customer satisfaction had a significant positive impact on our experience.

Building a home is a complex process, and while there were certainly frustrations at times, we believe Kent Homes has a solid product and a team capable of delivering a positive experience when communication, accountability, and customer service are prioritized.

Kent Homes is very responsive, willing to accommodate changes, and easy to work with.

Yes, and have already.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.

Great quality, excellent communication and follow up.

Kent built us a beautiful home in 7 months time. When we did have issues during the build phase, Ashley Kent and her staff quickly addressed the problem and fixed our issues. The warranty manager was simply excellent and we have nothing but high praise for Hunter Shafer and his assistant Steven.

Lead Source

Lead Source - Susan at the model home in Compass Pointe

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !

Sales Attentiveness

Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions

Sales Knowledge

Sales Knowledge - And if she didn’t know, she quickly found the answer !

Understanding Of Cost

Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment

Value

Value - Since we haven't even started construction, this is a difficult question to answer!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master bathroom and loggia

Recognized Excellence

Recognized Excellence - Kate Da Silva

Areas Of Satisfaction

Areas Of Satisfaction - Ability to easily put our vision into their design

Design Consultant Communication

Design Consultant Communication - Alina was very professional and helpful during selections !

Design Consultant Knowledge

Design Consultant Knowledge - Alina gave many great suggestions and helped us to make better choices and thought of things we had not

Design Consultant Accessibility

Design Consultant Accessibility - Alina was excellent with her communication and responsiveness

Value

Value - As far as we know !

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My new bathroom with the free standing tub!

Recognized Excellence

Recognized Excellence - Kate and Alina have been exceptional to work with so far !

Areas For Improvement

Areas For Improvement - Seems to be a bit of a delay in the receipt of our plans and also the site plan was delayed

Communication

Communication - Landon is always willing to take a call, answer all questions to the best of his ability and find the answer if he is unsure, and responds in a very timely manner to texts.

PM Expertise

PM Expertise - Despite having to take over our build and never having built a Lumina Island before, he’s doing a great job

Areas Of Satisfaction

Areas Of Satisfaction - Time to complete framing was amazing ! Landon’s responsiveness and willingness to take action as needed. And how the foundation issue was handled so quickly when progress had stopped because of it !

Recognized Excellence

Recognized Excellence - Alina was such a joy to do selections with ! We cannot wait to see our finished product with what she helped us select !

Additional Comments

Additional Comments - We absolutely love the Lumina model!! We are only disappointed in 2 areas—both in the lanai. But we must take responsibility for not reviewing the contract/plans in more detail. We had wanted the outside door in the lanai on the other wall (tv side). It’s going to make putting furniture in there a challenge with how it’s laid out now. And we had preferred telescoping doors onto the lanai. But we are unsure/cant remember if Kate said Kent no longer uses them ..? Other than that, the house is perfect for our needs and we cannot wait to move in !

Lead Source

Lead Source - Onsite in community

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Loggia

Customer Suggestion

Customer Suggestion - Include the powder room in the Shelter Bay

Recognized Excellence

Recognized Excellence - Ella in the selection center was awesome.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been great across the board.

Design Consultant Communication

Design Consultant Communication - She was fantastic!!

Design Solutions

Design Solutions - Gave very helpful and appropriate guidance

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The loggia

Recognized Excellence

Recognized Excellence - Ella

Areas Of Satisfaction

Areas Of Satisfaction - Communication is very thorough

Areas Of Satisfaction

Areas Of Satisfaction - Chris wants to make sure we love the house!

Recognized Excellence

Recognized Excellence - Chris Moore . He's the best.

Would love to see more custom additions that were doable

We feel Kent is the #1 Builder in our community. We chose them over all other builders for many reasons. Now that we have gone through the entire construction process, we are still certain we made the best choice. We've seen homes built by all the other builders, talked to residents about their experiences with several builders, and still come back to Kent above and beyond - head a shoulders above!

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

I haven't built a home recently. I built one in the 90's, and the process has changed. It's one of the best experiences I have had with any type of company or product or selling me something. It was very transparent, and the communication was exceptional. The guidance they provided to us on what would work and what wouldn't was exceptional. The sales representative, Kate, was just a delight to work with. She was very knowledgeable and very patient. In the initial interaction with Kent Homes, we had been given two possible builders to start working with. Kate saw that the plan wasn't working, so she talked to another builder. I came back very quickly, because it was a disaster. They were very involved and engaged in the process, letting us know every step. The app was an absolutely great way of communicating with the owner. The project manager, Chris Moore, was absolutely great. He was very involved, always held our two-week meeting consistently, and was always available. They responded within an hour if I left a message. I don't remember it ever going over 24 hours. It was usually within a couple of hours or minutes. Our experience was great; they did everything they said they would do, and they delivered.

Kent personnel are helpful and concerned with proving a quality home. I was extremely happy with the build process. It was timely and straight forward. After living in the house for a year my opinion has dropped. This is due to workmanship issues with their sub-contractors. Namely the HVAC and plumber. The air handler in the attic was not installed per the drawings and the water lines from the street were swapped. Irrigation water was connected to the house water meter and vice versa. The HVAC system was eventually relocated, however temperature cannot be maintained consistent across the zones. The water lines were swapped, but repairs failed, flooding areas of the lawn and wasting significant amounts of water and high water bills. In addition to the water issue, I am still waiting on a repair to a window problem. During the build I thought Kent was a contractor above the others, this opinion has changed, mainly due to their sub-contractors.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Orientation Punch List

Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.

Areas Of Satisfaction

Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.

Recognized Excellence

Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.

Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Clean & Safe

Clean & Safe - The higher areas ie molding fans not cleaned on move in date

Quality Of Materials

Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature

Condition of Home

Condition of Home - Whole house needed to be repainted

Areas Of Satisfaction

Areas Of Satisfaction - Speed of building was quicker than we planned

Areas For Improvement

Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.

Recognized Excellence

Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls

Additional Comments

Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.

This rating reflects my hope that my experiences are taken to heart. I am in the process as a single woman and do not have the benefit of bouncing ideas off of someone, or discussing nuances after-the-fact. You don’t know what you don’t know.

Construction Quality

Construction Quality - There were a couple of issues, but the warranty team is awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness, and the customer care.

Recognized Excellence

Recognized Excellence - I would like to recognize Kate DeSilva.

Areas For Improvement

Areas For Improvement - The selection offerings were limited, in terms of finishings. I wish they had a larger selection of choices.

PM Problem Resolution

PM Problem Resolution - Tyler came toward the latter 3rd of our project and he was our 3rd PM. I appreciate that through these transitions, our project didn’t suffer. Tyler picked up quickly and was very quick to address whatever issue came up and was resourceful in finding solutions to issues.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline, addressing issues promptly, craftsmanship

Areas For Improvement

Areas For Improvement - I wish the selections of finishing was not so limited in some areas. For example, we were disappointed that there so few cabinet colors to choose from and same thing with tiling for kitchen, floors and bathrooms. So much is available out there so we were quite surprised.

Recognized Excellence

Recognized Excellence - Kate Dasilva was excellent with us. She provided guidance, communicated often and clearly and tried her best to work with us till we made decisions.

Additional Comments

Additional Comments - Thank you Kent for building us a beautiful home.

The selection of houses is what first drew us to Kent Homes. They offer many different options and prices. We also liked that we were able to make changes to the plans based on our wants and needs and Cameron’s suggestions.

Everyone at Kent that we have dealt with from the time we were considering different builders to today, has been professional and made the process

All processes of the home buying experience have been positive with Kent. We certainly appreciate their professionalism.

House was built on time. Communication was mostly. Responsive to issues.

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Quality Of Workmanship

Quality Of Workmanship - There were parts when reviewed at the walk-thru that were not at the highest quality/ needing fixing. These were fairly obvious issues.

Communication

Communication - Landon was easy to communicate with.

PM Problem Resolution

PM Problem Resolution - Landon is addressing issues but the amount of time it has taken to get everything right after close has been too long.

Employees & Trade Contractors

Employees & Trade Contractors - As we were out of town we didn't interact with the contractors. All the employees we worked with were professional.

Schedule

Schedule - Kent kept to schedule. I did feel there was a rush to finish before the holiday which left a larger punch list of items than would have expected. At the time of close there were more items that needed fixing than we would have expected

Condition of Home

Condition of Home - House is in very good condition; however, not everything is right as we move in almost 3 months after close

Orientation Punch List

Orientation Punch List - Not to put blame but as we move in almost 3 months after close, there are several items still not completed. While one cannot control delays of on getting in the screens, there were other items also not complete/done but still needs fixing.

Areas Of Satisfaction

Areas Of Satisfaction - Kept to schedule; strong communication with PM; house looks great

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

Our project was marred by employee turnover, time delays, unexpected tree destruction, unanticipated and ugly location for septic tanks, “weekly” construction meetings that often didn’t happen. Sales and selections personnel were awesome.

Lead Source

Lead Source - I learned about Kent Homes from our real estate agent.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The bonus room and low shelves are my favorite features of my home.

Recognized Excellence

Recognized Excellence - Carol and Ella are excellent.

Areas For Improvement

Areas For Improvement - The appliance selections and the modeling software fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere else met and exceeded my expectations.

Options

Options - Generally an excellent selection of options. The pricing of some design options were somewhat excessive. Also alternatives are needed to Samsung appliances as they are one of the worst initial quality/repair manufacturers according to Consumer Reports, and it would have been helpful to have an option w/ LG or GE included in our home pricing. Smart Home offering should be optional as we are not interested in a monthly subscription model to activate those features.

Understanding Of Cost

Understanding Of Cost - Ella did a great job working with us.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Loggia

Recognized Excellence

Recognized Excellence - Ela & Carol have been excellent so far

Customer Suggestion

Customer Suggestion - Improve estimates of site preparation and driveway costs during initial sale to avoid controversy later. Offer alternative to Samsung.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were excellent and exceeded expectation with exceptions noted above/below.

Areas For Improvement

Areas For Improvement - Suggest some form of 3D modeling would be very helpful in the selections process. We also feel the workload some of the employees have is too high to provide excellent customer service - resources such as draftsmen are too scarce.

Additional Comments

Additional Comments - Several issues so far with our home build. The Kent subcontractor that cleared our lot removed 6 significant-sized oak trees from our front yard that will have a negative effect on the overall appearance of our home. We purchased a wooded lot on purpose and now have a large front yard with practically no trees. This will result in a significant additional landscaping expense in an attempt to remediate. We also had issues with the septic installation at our home, decisions were made without our input (until after it was completed) and we incurred unexpected expense such as additional dirt and a pump that wound up being required. Had we known of these issues in advance we likely would have this installed in the back yard instead of the front - once again, additional landscaping expense will be required in order to “disguise” this addition. Another issue for us is the location of the gas stub out on our floor plan will require us to incur thousands of dollars in additional expense to run a line to the area where a generator is to be installed. I do not understand the logic of why the stub out is located on the far side of the house. We don’t feel any of these issues are necessarily the fault of our PM thus we have tried not to have this impact his rating. Our PM tells us the folks that cleared our lot had very specific instructions from him but did not follow them. We are sure our lot selection makes our build more complicated than a “cookie cutter” type install like a Brunswick Forest, but we did not expect so many surprises that were not anticipated.

Lead Source

Lead Source - I heard about Kent Homes through our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am excited about the loggia.

Customer Suggestion

Customer Suggestion - I really enjoy working with Kent Homes and appreciate all the information they gave me and the fact that I am able to look at the details in advance. I think they have a well-done program. They have a structure build from the beginning stages to where we are now. I don't have any suggestions. I think they have it nailed.

Recognized Excellence

Recognized Excellence - I would like Carol Hobbs. She is really outstanding. She is a big reason why we chose Kent Homes. We spoke with a few others, but Carol's professionalism was outstanding, and she is very personable.

Additional Comments

Additional Comments - We are looking forward to completing the process with Kent Homes.

Design Consultant Knowledge

Design Consultant Knowledge - The Design Consultant (DC) communicated well; however, not all options (minor) were presented or (perhaps) not known at time of selection.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - House plan layout.

Recognized Excellence

Recognized Excellence - Carol Hobbs and Ella Richardson

Customer Suggestion

Customer Suggestion - Keep the great work!

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism, knowledge, and presentation.

Construction Quality

Construction Quality - The choice of materials is wide and available, providing the homeowner with many options. Kent Homes workmanship combined with the PM's oversight, is excellent.

Communication

Communication - Kent Home's Project Manager is excellent, i.e. providing professional, attention to details, and with clear communication during the construction process.

PM Expertise

PM Expertise - Excellent construction background with many years of experience.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes' Project Manager is well respected by their subcontractors; this is an excellent indicator to workmanship and build quality. Excellent leadership!

Overall Experience

Overall Experience - We wouldn't have it any other way; from the selections process to/during construction, Kent Homes has provided excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - Having owned and worked with previous new homes, Kent Homes has exceeded our expectations. A professional, efficient, and well-organized company.

Recognized Excellence

Recognized Excellence - Carol Autry, Kenny Jones, Ella Stikeleather, and their subcontractors; courteous and a very professional, remarkable team. Exceptional!

Areas For Improvement

Areas For Improvement - Sometimes the home buyer may miss some aspects to the new home buying experience; getting to know the home buyer's strengths and weaknesses (without intrusion), may make the process smoother. Communicating processes from selection to delivery are keys to success.

Additional Comments

Additional Comments - Kent Homes is providing a remarkable build process; working with their team is a rewarding and positive learning experience, thank you!

Clean & Safe

Clean & Safe - Kenny Jones, Project Supervisor, maintained a clean and safe working environment for his crew and on-site visitors.

Quality Of Workmanship

Quality Of Workmanship - The quality of workmanship has exceeded expectations; each subcontractor demonstrated care and pride in their work.

Quality Of Materials

Quality Of Materials - Kent Homes selection of materials met and/or exceed home construction standards.

PM Professional & Organized

PM Professional & Organized - Keny Jones was very professional; every step of our construction process was organized.

Communication

Communication - Kenny Jones explained the construction processes with clarity and answered all questions to satisfaction.

PM Professionalism

PM Professionalism - Kenny Jones and his team are highly knowledgeable and very professional in their respective skills and trade.

PM Expertise

PM Expertise - Kenny Jones project management, patience, and onsite expertise far exceeded expectations.

PM Problem Resolution

PM Problem Resolution - Kenny Jones addressed and resolved all problems, including materiel, scheduling, and personnel.

Trust

Trust - I trust Kenny Jones to follow through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes, their employees and contractors have all been courteous, friendly and professional.

Schedule

Schedule - Kent Homes new construction time frame (breaking ground to final delivery) was on schedule and on time.

Condition of Home

Condition of Home - Upon move-in, our home was in excellent condition.

Orientation Punch List

Orientation Punch List - I am satisfied with the Orientation List and any outstanding items (minor) towards completion.

Areas Of Satisfaction

Areas Of Satisfaction - On site communication with Kenny Jones and his team; they were extremely professional and helpful towards addressing problems to resolution.

Areas For Improvement

Areas For Improvement - Not much to comment in this section; however, building with HOA ARCs can be a challenge.

Recognized Excellence

Recognized Excellence - The most exceptional Kent Homes personnel are as follows: Carol Autry, Kenny Jones, Landon Melton, Ella Richardson, and Mike Burch.

Additional Comments

Additional Comments - Kent Homes is a highly professional, new home construction organization; our experience was very satisfying from beginning to end.

It has been an absolute pleasure so far.

Kent Homes provided smooth transactions, were very attentive, very helpful, very helpful, very efficient and it was built on time.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

So far we are very please with the quality that Kent Homes builds into their projects.

Good quality house, however attention to detail was lacking.

Kent Homes builds a very high quality product backed by superb project management supported by excellent customer service and company leadership.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

From the selections process (w/ Leah) to the construction process (w/ Chris) we couldn't have asked for better coordination. We were on a strict time budget to complete our home by the end of October and both helped make that dream come true.

Lead Source

Lead Source - I heard about Kent Homes through the community in which we are building. They are one of the approved builders in The Bluffs Community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about one-floor living.

Recognized Excellence

Recognized Excellence - Kate, the first person I met, was extremely knowledgeable. She really listened to what we wanted in our home. I felt more comfortable working with Kate than Amy. While I would have preferred to work with Kate, she went on maternity leave. She has still been involved with my project and has been exceptional.

Areas For Improvement

Areas For Improvement - At this early stage, there is nothing I can identify that has fallen short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Every other area, from consultation to guidance, has certainly met my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the open concept living area.

Areas For Improvement

Areas For Improvement - They fell short of my expectations with the design options and pricing.

Construction Quality

Construction Quality - Overall we are very pleased with the quality of the construction. We are a little concerned with the quality of some of our custom built-ins (quality of the hardware on drawers as an example), but we have confidence that our concerns will be addressed and rectified before completion.

PM Expertise

PM Expertise - We feel lucky to have Chris as our project manager.

PM Professionalism

PM Professionalism - Chis is down to earth, honest, and straightforward. We appreciate him very much!

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the build. We are ahead of schedule.

Recognized Excellence

Recognized Excellence - Chris Moore and Kate DaSilva. Absolutely exceptional representatives of Kent Homes. I feel like they treat us more like friends then they do as customers. We have the highest level of confidence in them supporting us with the most important (and expensive) purchases of our lives.

Areas For Improvement

Areas For Improvement - We were slightly disappointed in the limits of some of our options during the selection phase of the process. In fact, we are choosing to install our own kitchen cabinet hardware because Kent selections were inadequate and they also refuse to install hardware purchased by us

Areas Of Satisfaction

Areas Of Satisfaction - Chris Moore exceeded my expectations. If I could give him more than 5 stars, I would.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Moore. He was fantastic as a project manager.

The build is coming along great, far ahead of the schedule we were expecting. We are amazed each day for the progress!