We feel Kent is the #1 Builder in our community. We chose them over all other builders for many reasons. Now that we have gone through the entire construction process, we are still certain we made the best choice. We've seen homes built by all the other builders, talked to residents about their experiences with several builders, and still come back to Kent above and beyond - head a shoulders above!

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

I haven't built a home recently. I built one in the 90's, and the process has changed. It's one of the best experiences I have had with any type of company or product or selling me something. It was very transparent, and the communication was exceptional. The guidance they provided to us on what would work and what wouldn't was exceptional. The sales representative, Kate, was just a delight to work with. She was very knowledgeable and very patient. In the initial interaction with Kent Homes, we had been given two possible builders to start working with. Kate saw that the plan wasn't working, so she talked to another builder. I came back very quickly, because it was a disaster. They were very involved and engaged in the process, letting us know every step. The app was an absolutely great way of communicating with the owner. The project manager, Chris Moore, was absolutely great. He was very involved, always held our two-week meeting consistently, and was always available. They responded within an hour if I left a message. I don't remember it ever going over 24 hours. It was usually within a couple of hours or minutes. Our experience was great; they did everything they said they would do, and they delivered.

It was an easy process.

Kent personnel are helpful and concerned with proving a quality home. I was extremely happy with the build process. It was timely and straight forward. After living in the house for a year my opinion has dropped. This is due to workmanship issues with their sub-contractors. Namely the HVAC and plumber. The air handler in the attic was not installed per the drawings and the water lines from the street were swapped. Irrigation water was connected to the house water meter and vice versa. The HVAC system was eventually relocated, however temperature cannot be maintained consistent across the zones. The water lines were swapped, but repairs failed, flooding areas of the lawn and wasting significant amounts of water and high water bills. In addition to the water issue, I am still waiting on a repair to a window problem. During the build I thought Kent was a contractor above the others, this opinion has changed, mainly due to their sub-contractors.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Orientation Punch List

Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.

Areas Of Satisfaction

Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.

Recognized Excellence

Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.

Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Clean & Safe

Clean & Safe - The higher areas ie molding fans not cleaned on move in date

Quality Of Materials

Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature

Condition of Home

Condition of Home - Whole house needed to be repainted

Areas Of Satisfaction

Areas Of Satisfaction - Speed of building was quicker than we planned

Areas For Improvement

Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.

Recognized Excellence

Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls

Additional Comments

Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.

This rating reflects my hope that my experiences are taken to heart. I am in the process as a single woman and do not have the benefit of bouncing ideas off of someone, or discussing nuances after-the-fact. You don’t know what you don’t know.

Construction Quality

Construction Quality - There were a couple of issues, but the warranty team is awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness, and the customer care.

Recognized Excellence

Recognized Excellence - I would like to recognize Kate DeSilva.

Areas For Improvement

Areas For Improvement - The selection offerings were limited, in terms of finishings. I wish they had a larger selection of choices.

PM Problem Resolution

PM Problem Resolution - Tyler came toward the latter 3rd of our project and he was our 3rd PM. I appreciate that through these transitions, our project didn’t suffer. Tyler picked up quickly and was very quick to address whatever issue came up and was resourceful in finding solutions to issues.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline, addressing issues promptly, craftsmanship

Areas For Improvement

Areas For Improvement - I wish the selections of finishing was not so limited in some areas. For example, we were disappointed that there so few cabinet colors to choose from and same thing with tiling for kitchen, floors and bathrooms. So much is available out there so we were quite surprised.

Recognized Excellence

Recognized Excellence - Kate Dasilva was excellent with us. She provided guidance, communicated often and clearly and tried her best to work with us till we made decisions.

Additional Comments

Additional Comments - Thank you Kent for building us a beautiful home.

The selection of houses is what first drew us to Kent Homes. They offer many different options and prices. We also liked that we were able to make changes to the plans based on our wants and needs and Cameron’s suggestions.

Everyone at Kent that we have dealt with from the time we were considering different builders to today, has been professional and made the process

All processes of the home buying experience have been positive with Kent. We certainly appreciate their professionalism.

House was built on time. Communication was mostly. Responsive to issues.

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Quality Of Workmanship

Quality Of Workmanship - There were parts when reviewed at the walk-thru that were not at the highest quality/ needing fixing. These were fairly obvious issues.

Communication

Communication - Landon was easy to communicate with.

PM Problem Resolution

PM Problem Resolution - Landon is addressing issues but the amount of time it has taken to get everything right after close has been too long.

Employees & Trade Contractors

Employees & Trade Contractors - As we were out of town we didn't interact with the contractors. All the employees we worked with were professional.

Schedule

Schedule - Kent kept to schedule. I did feel there was a rush to finish before the holiday which left a larger punch list of items than would have expected. At the time of close there were more items that needed fixing than we would have expected

Condition of Home

Condition of Home - House is in very good condition; however, not everything is right as we move in almost 3 months after close

Orientation Punch List

Orientation Punch List - Not to put blame but as we move in almost 3 months after close, there are several items still not completed. While one cannot control delays of on getting in the screens, there were other items also not complete/done but still needs fixing.

Areas Of Satisfaction

Areas Of Satisfaction - Kept to schedule; strong communication with PM; house looks great

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

Our project was marred by employee turnover, time delays, unexpected tree destruction, unanticipated and ugly location for septic tanks, “weekly” construction meetings that often didn’t happen. Sales and selections personnel were awesome.

Lead Source

Lead Source - I learned about Kent Homes from our real estate agent.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The bonus room and low shelves are my favorite features of my home.

Recognized Excellence

Recognized Excellence - Carol and Ella are excellent.

Areas For Improvement

Areas For Improvement - The appliance selections and the modeling software fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere else met and exceeded my expectations.

Options

Options - Generally an excellent selection of options. The pricing of some design options were somewhat excessive. Also alternatives are needed to Samsung appliances as they are one of the worst initial quality/repair manufacturers according to Consumer Reports, and it would have been helpful to have an option w/ LG or GE included in our home pricing. Smart Home offering should be optional as we are not interested in a monthly subscription model to activate those features.

Understanding Of Cost

Understanding Of Cost - Ella did a great job working with us.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Loggia

Recognized Excellence

Recognized Excellence - Ela & Carol have been excellent so far

Customer Suggestion

Customer Suggestion - Improve estimates of site preparation and driveway costs during initial sale to avoid controversy later. Offer alternative to Samsung.

Areas Of Satisfaction

Areas Of Satisfaction - All areas were excellent and exceeded expectation with exceptions noted above/below.

Areas For Improvement

Areas For Improvement - Suggest some form of 3D modeling would be very helpful in the selections process. We also feel the workload some of the employees have is too high to provide excellent customer service - resources such as draftsmen are too scarce.

Additional Comments

Additional Comments - Several issues so far with our home build. The Kent subcontractor that cleared our lot removed 6 significant-sized oak trees from our front yard that will have a negative effect on the overall appearance of our home. We purchased a wooded lot on purpose and now have a large front yard with practically no trees. This will result in a significant additional landscaping expense in an attempt to remediate. We also had issues with the septic installation at our home, decisions were made without our input (until after it was completed) and we incurred unexpected expense such as additional dirt and a pump that wound up being required. Had we known of these issues in advance we likely would have this installed in the back yard instead of the front - once again, additional landscaping expense will be required in order to “disguise” this addition. Another issue for us is the location of the gas stub out on our floor plan will require us to incur thousands of dollars in additional expense to run a line to the area where a generator is to be installed. I do not understand the logic of why the stub out is located on the far side of the house. We don’t feel any of these issues are necessarily the fault of our PM thus we have tried not to have this impact his rating. Our PM tells us the folks that cleared our lot had very specific instructions from him but did not follow them. We are sure our lot selection makes our build more complicated than a “cookie cutter” type install like a Brunswick Forest, but we did not expect so many surprises that were not anticipated.

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Lead Source

Lead Source - I heard about Kent Homes through our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am excited about the loggia.

Customer Suggestion

Customer Suggestion - I really enjoy working with Kent Homes and appreciate all the information they gave me and the fact that I am able to look at the details in advance. I think they have a well-done program. They have a structure build from the beginning stages to where we are now. I don't have any suggestions. I think they have it nailed.

Recognized Excellence

Recognized Excellence - I would like Carol Hobbs. She is really outstanding. She is a big reason why we chose Kent Homes. We spoke with a few others, but Carol's professionalism was outstanding, and she is very personable.

Additional Comments

Additional Comments - We are looking forward to completing the process with Kent Homes.

Design Consultant Knowledge

Design Consultant Knowledge - The Design Consultant (DC) communicated well; however, not all options (minor) were presented or (perhaps) not known at time of selection.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - House plan layout.

Recognized Excellence

Recognized Excellence - Carol Hobbs and Ella Richardson

Customer Suggestion

Customer Suggestion - Keep the great work!

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism, knowledge, and presentation.

Construction Quality

Construction Quality - The choice of materials is wide and available, providing the homeowner with many options. Kent Homes workmanship combined with the PM's oversight, is excellent.

Communication

Communication - Kent Home's Project Manager is excellent, i.e. providing professional, attention to details, and with clear communication during the construction process.

PM Expertise

PM Expertise - Excellent construction background with many years of experience.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes' Project Manager is well respected by their subcontractors; this is an excellent indicator to workmanship and build quality. Excellent leadership!

Overall Experience

Overall Experience - We wouldn't have it any other way; from the selections process to/during construction, Kent Homes has provided excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - Having owned and worked with previous new homes, Kent Homes has exceeded our expectations. A professional, efficient, and well-organized company.

Recognized Excellence

Recognized Excellence - Carol Autry, Kenny Jones, Ella Stikeleather, and their subcontractors; courteous and a very professional, remarkable team. Exceptional!

Areas For Improvement

Areas For Improvement - Sometimes the home buyer may miss some aspects to the new home buying experience; getting to know the home buyer's strengths and weaknesses (without intrusion), may make the process smoother. Communicating processes from selection to delivery are keys to success.

Additional Comments

Additional Comments - Kent Homes is providing a remarkable build process; working with their team is a rewarding and positive learning experience, thank you!

Clean & Safe

Clean & Safe - Kenny Jones, Project Supervisor, maintained a clean and safe working environment for his crew and on-site visitors.

Quality Of Workmanship

Quality Of Workmanship - The quality of workmanship has exceeded expectations; each subcontractor demonstrated care and pride in their work.

Quality Of Materials

Quality Of Materials - Kent Homes selection of materials met and/or exceed home construction standards.

PM Professional & Organized

PM Professional & Organized - Keny Jones was very professional; every step of our construction process was organized.

Communication

Communication - Kenny Jones explained the construction processes with clarity and answered all questions to satisfaction.

PM Professionalism

PM Professionalism - Kenny Jones and his team are highly knowledgeable and very professional in their respective skills and trade.

PM Expertise

PM Expertise - Kenny Jones project management, patience, and onsite expertise far exceeded expectations.

PM Problem Resolution

PM Problem Resolution - Kenny Jones addressed and resolved all problems, including materiel, scheduling, and personnel.

Trust

Trust - I trust Kenny Jones to follow through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes, their employees and contractors have all been courteous, friendly and professional.

Schedule

Schedule - Kent Homes new construction time frame (breaking ground to final delivery) was on schedule and on time.

Condition of Home

Condition of Home - Upon move-in, our home was in excellent condition.

Orientation Punch List

Orientation Punch List - I am satisfied with the Orientation List and any outstanding items (minor) towards completion.

Areas Of Satisfaction

Areas Of Satisfaction - On site communication with Kenny Jones and his team; they were extremely professional and helpful towards addressing problems to resolution.

Areas For Improvement

Areas For Improvement - Not much to comment in this section; however, building with HOA ARCs can be a challenge.

Recognized Excellence

Recognized Excellence - The most exceptional Kent Homes personnel are as follows: Carol Autry, Kenny Jones, Landon Melton, Ella Richardson, and Mike Burch.

Additional Comments

Additional Comments - Kent Homes is a highly professional, new home construction organization; our experience was very satisfying from beginning to end.

It has been an absolute pleasure so far.

We would recommend Kent Homes, particularly when supported by strong project management. Our experience improved significantly once Kenny Jones became involved. Earlier communication and oversight would have helped prevent issues from being identified late in the process.

Kent Homes provided smooth transactions, were very attentive, very helpful, very helpful, very efficient and it was built on time.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

So far we are very please with the quality that Kent Homes builds into their projects.

Good quality house, however attention to detail was lacking.

Kent Homes builds a very high quality product backed by superb project management supported by excellent customer service and company leadership.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

From the selections process (w/ Leah) to the construction process (w/ Chris) we couldn't have asked for better coordination. We were on a strict time budget to complete our home by the end of October and both helped make that dream come true.

Overall, we have been very happy with Kent Homes. All of their employees have been extremely knowledgeable and professional, as well as kind and courteous. Our home is over halfway done, and so far everything has gone extremely smoothly, without any major stress or frustration. The only thing that we have been unhappy with is them pushing the finish date way ahead of schedule. At one point, they were projecting our home to be finished five months ahead of schedule, which they did not tell us was a possibility. This puts a strain on our financial plan for our home build. I really feel like they could do a better job not rushing things along so much.

Lead Source

Lead Source - I heard about Kent Homes through the community in which we are building. They are one of the approved builders in The Bluffs Community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about one-floor living.

Recognized Excellence

Recognized Excellence - Kate, the first person I met, was extremely knowledgeable. She really listened to what we wanted in our home. I felt more comfortable working with Kate than Amy. While I would have preferred to work with Kate, she went on maternity leave. She has still been involved with my project and has been exceptional.

Areas For Improvement

Areas For Improvement - At this early stage, there is nothing I can identify that has fallen short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Every other area, from consultation to guidance, has certainly met my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the open concept living area.

Areas For Improvement

Areas For Improvement - They fell short of my expectations with the design options and pricing.

Construction Quality

Construction Quality - Overall we are very pleased with the quality of the construction. We are a little concerned with the quality of some of our custom built-ins (quality of the hardware on drawers as an example), but we have confidence that our concerns will be addressed and rectified before completion.

PM Expertise

PM Expertise - We feel lucky to have Chris as our project manager.

PM Professionalism

PM Professionalism - Chis is down to earth, honest, and straightforward. We appreciate him very much!

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the build. We are ahead of schedule.

Recognized Excellence

Recognized Excellence - Chris Moore and Kate DaSilva. Absolutely exceptional representatives of Kent Homes. I feel like they treat us more like friends then they do as customers. We have the highest level of confidence in them supporting us with the most important (and expensive) purchases of our lives.

Areas For Improvement

Areas For Improvement - We were slightly disappointed in the limits of some of our options during the selection phase of the process. In fact, we are choosing to install our own kitchen cabinet hardware because Kent selections were inadequate and they also refuse to install hardware purchased by us

Areas Of Satisfaction

Areas Of Satisfaction - Chris Moore exceeded my expectations. If I could give him more than 5 stars, I would.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Moore. He was fantastic as a project manager.

The build is coming along great, far ahead of the schedule we were expecting. We are amazed each day for the progress!

Overall, the build process went well.

Lead Source

Lead Source - We learned of Kent Homes when we visited the model homes.

Salesperson Accessibility

Salesperson Accessibility - For the most part, Cameron has been accessible. In some cases, it took longer than expected to get an answer, and it needed to be checked with upper management.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the loggia.

Recognized Excellence

Recognized Excellence - Cameron and Alina have done a fine job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been personable and knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The extended loggia with fireplace. We decided on a beautiful tile floor to complement the fireplace and we love it!

Recognized Excellence

Recognized Excellence - Alina is so knowledgeable and efficient with the selections process I expected to be overwhelmed but the process was very smooth and we feel really good about our choices.

Customer Suggestion

Customer Suggestion - More lighting selections. We ended up opting out of some lighting and we will bring our own.

Communication

Communication - Our PM Dade communicates with us regularly. He provides pictures every step of the way. When building a house from a far it is so great to see the progress and receive regular updates.

PM Expertise

PM Expertise - Dade has been doing this for a while and it shows! He is very knowledgeable about the build process and is a wealth of information for us!

Trust

Trust - 100% trust in Dade!

Recognized Excellence

Recognized Excellence - Dade Dutton is a fantastic PM - great communicator, very experienced, able to predict our needs, and it’s obvious he takes pride in his work.

More accountability of their trades people to do the job right the first time. Often when the trades people come back to do a task again, they normal damage something else which causes a wicked rework loop.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

My project manager Kenny Joes was so organized and positive. He solved any problem that came up. The house was done ahead of schedule!

Lead Source

Lead Source - I heard about Kent Homes because they do a lot of houses in my neighborhood.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my kitchen.

Customer Suggestion

Customer Suggestion - I suggest that Kent Homes upgrade their lighting offers and trim packages. They are not in line with other builders of the same caliber. For example, black door knobs are included with other builders; at Kent Homes, you have to pay $750 extra.

Areas Of Satisfaction

Areas Of Satisfaction - The speed of pricing, easy accessibility, and knowledge exceeded my expectations compared to other builders. Carol is professional, and her knowledge as a salesperson made my decision.

Additional Comments

Additional Comments - Several comments tell you to wait until you reach the option's region. Before making a choice, I'd want to understand more about my possibilities.

Options

Options - I think the lighting is not updated enough, and I think the tile is also not updated enough.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen and foyer.

Recognized Excellence

Recognized Excellence - Ella is wonderful, but she is young, I think she is good for the amount of time she has been in the business.

Customer Suggestion

Customer Suggestion - I suggest Kent Homes have more of a true link in the beginning that are pushed off to selections. There should not be such a gully between the beginning and the selections, too much in the balance. The electrical is expensive.

Areas Of Satisfaction

Areas Of Satisfaction - Being transparent about a credit exceeded my expectations.

Areas For Improvement

Areas For Improvement - Miscommunication on some molding that now I am going to have to pay extra for fell short of my expectations.

Additional Comments

Additional Comments - It is professional of them to do this so earnestly. It was nice that the CFO and the Head of Production came to say hello.

Since I haven’t started building and have been waiting for final designs and planned build date, I can’t comment if it is a 5 star rating.

I was very pleased to find Kent Homes easy to work with regarding requested changes.

Overall Experience

Overall Experience - Landon is doing an excellent job for us.

Recognized Excellence

Recognized Excellence - Landon Choplin

Areas Of Satisfaction

Areas Of Satisfaction - Overall excellent.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Landon Choplin and Alina Aviles.

I had a great experience with Kent Homes.

Construction Quality

Construction Quality - Everything is uniform, right angles spacing

Communication

Communication - Able to talk /text with Archie. This is important to us because we don’t live close enough to see the progress.

PM Professionalism

PM Professionalism - Very knowledgeable of progress and is able to keep us informed

PM Problem Resolution

PM Problem Resolution - Yes, he has.

Understand Building Process

Understand Building Process - Yes every 2 week calls are great.

Trust

Trust - Yes, within a couple days the issues are resolved

Overall Experience

Overall Experience - Yes, I will always recommend Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - The responsiveness of all departments when we had a question. Making us important. Other builders blow us off when starting this journey of building our retirement home.

Recognized Excellence

Recognized Excellence - Archie, Carrol and Alina.

Quality Of Workmanship

Quality Of Workmanship - We are extremely happy how our home turned out.

PM Professional & Organized

PM Professional & Organized - Archie was there every time we had a question. He took great care of us during the complete process.

Communication

Communication - We always had our biweekly meetings and toward the end of the build Archie was fixable to meet as needed.

PM Problem Resolution

PM Problem Resolution - Archie resolved all our issues

Trust

Trust - I have complete trust in Archie to take care of our build of our home.

Areas Of Satisfaction

Areas Of Satisfaction - Build, material. Plan. Being by our sides the whole way through the process.

Recognized Excellence

Recognized Excellence - Archie Medina, Jim Talbot, Carrol Hobbs, Alina Aviles

Additional Comments

Additional Comments - Kent Homes were very responsive to our initial inquires on building a home in St James. I would recommend only using Kent Homes.

Kent Homes was very customer-focused and worked with me to design the home of my dreams.

I would highly recommend them.

We found a home in their portfolio that met all our needs, had some extra features we didn't even think about and all at a very reasonable, fair price!

Lead Source

Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.

Salesperson Accessibility

Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.

Salesperson Communication

Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.

Sales Attentiveness

Sales Attentiveness - Sarah is a true pleasure to work with.

Sales Knowledge

Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.

Recognized Excellence

Recognized Excellence - Ella Stikeleather.

Construction Quality

Construction Quality - My wife's brother is an architect who did the inspection with us at the last inspection, and he felt very good with what the construction and quality was.

Clean & Safe

Clean & Safe - We are not on the site, and are across the country, but from the pictures the job site seems to be fine.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, first with the speed of getting things done. Also, we have had a lot of communication with Dave and that was more than I expected. I liked the way he tried to do what we wanted to have done.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade Dutton, the project manager. We worked with others, but we worked with him the most.

Areas For Improvement

Areas For Improvement - They fell short of my expectations as there are some selections we would have liked, but we were unable to obtain them.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Telescoping sliding door

Recognized Excellence

Recognized Excellence - Both Cameron and Ella where very helpful during the process

Customer Suggestion

Customer Suggestion - Better granite countertop selection. Ability to make telescoping sliding door a pocket door. It would have been nice to meet the owner of Kent homes while we were in town doing our selections.

Areas Of Satisfaction

Areas Of Satisfaction - Ella was fantastic as our design consultant, making great recommendations and always available to answer questions. Cameron helped make our buying process easy, flexible, and worry free.

Areas For Improvement

Areas For Improvement - Telescoping door and granite options Some pricing on options seems excessive, for example the shoe moldings, the sinks, plumbing fixtures and changes to front door

It was a great experience and a quality home.

Recognized Excellence

Recognized Excellence - Been very satisfied with Cameron and Ella.

Customer Suggestion

Customer Suggestion - We would like to have seen a larger selection of fans and light fixtures.

Areas Of Satisfaction

Areas Of Satisfaction - The precise way that they perceive.

Areas For Improvement

Areas For Improvement - Just the selections were not as good as we had hoped.

Kent has guidelines that they expect buyers to adhere to but in our opinion Kent did not adhere to their own guidelines during the build. We are happy to be in our home and will enjoy it for years to come! Not sure we would recommend Kent Homes but on the other hand we would not discourage anyone to build with Kent.

Lead Source

Lead Source - We saw their information while driving through development.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the floor plan and the second floor bonus room.

Customer Suggestion

Customer Suggestion - Keep doing what you are doing.

Recognized Excellence

Recognized Excellence - Carol is fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - The whole process has met or exceeded our expectations.

Additional Comments

Additional Comments - So far, we have been very pleased working with Kent Homes.

Recognized Excellence

Recognized Excellence - Carol Autry, Alina Aviles

Your focus on Customer satisfaction was awesome

Lead Source

Lead Source - We were touring an area that Kent Homes is the preferred builder.

Salesperson Accessibility

Salesperson Accessibility - She has been awesome.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.

Customer Suggestion

Customer Suggestion - I was only bummed that I could not have a double front door.

Recognized Excellence

Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.

Additional Comments

Additional Comments - I have built three homes so far. It has been an awesome experience so far.

Construction Quality

Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.

Communication

Communication - Just wrote above. Couldn’t be happier

PM Expertise

PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions

PM Professionalism

PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend

PM Problem Resolution

PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,

PM Professional & Organized

PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.

Understand Building Process

Understand Building Process - Yes with emails and photos

Trust

Trust - I don’t have worries with this build living so far away

Clean & Safe

Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working

Employees & Trade Contractors

Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends

Recognized Excellence

Recognized Excellence - Wow, everyone we have had contact with has been amazing

Additional Comments

Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.

Quality Of Materials

Quality Of Materials - I wish the paint inside the house was different, but that is on me thinking that I didn't get a more upgraded paint for keeping walls clean, etc.

Condition of Home

Condition of Home - Overall, in great shape. Some minor things took a little longer to get addressed, but I understand he is very busy. Items were addressed that were of major concern in the punch list.

Orientation Punch List

Orientation Punch List - See comment above

Areas Of Satisfaction

Areas Of Satisfaction - The ability to make some custom changes to the original floor plan, vaulted ceilings, remove powder room and closet to make a drop off area from garage, the extension of the pantry by four feet as well as the extension of the garage by same amount. LVP, carpeting is great. Getting the garage floor finished was also good as we went with PM's recommendation.

Areas For Improvement

Areas For Improvement - We did not choose to upgrade appliance, but maybe Kent can start using better appliances in what they offer as standard. Paint should be upgraded at the start so that if it gets a mark or scuffed it can be cleaned off rather than need to touch it up with additional pain.

Recognized Excellence

Recognized Excellence - Amy, the sales person was great to work with, we understand that she has left. PM Chris Moore and Randy Parish were also very good to work with. And lastly, Alina, I thnk that was her name in selections was professional and very helpful.

Throughout the homebuilding process, Kent Homes provided regular updates, listened to our concerns and questions, and delivered a beautiful home! Our PM, Chris Moore, kept us informed and worked with the other contractors on site to ensure a smooth build. Everyone we worked with from the initial sales team, selections and PM, were all helpful and kept us informed.

We have already recommended Kent Homes to several people we have met who either are ready to purchase a lot or who have purchased lots in Oyster Harbour. (The Southern family and the Watson family.)

Lead Source

Lead Source - We visited The Bluffs model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.

Customer Suggestion

Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.

Recognized Excellence

Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.

Construction Quality

Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.

Communication

Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.

PM Expertise

PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.

PM Professionalism

PM Professionalism - Archie has been quite professional in his communication with us along the way.

PM Problem Resolution

PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.

PM Professional & Organized

PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.

Understand Building Process

Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.

Trust

Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.

Clean & Safe

Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.

Employees & Trade Contractors

Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.

Overall Experience

Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!

Areas Of Satisfaction

Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.

Recognized Excellence

Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.

Additional Comments

Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!

Schedule

Schedule - Overall we were satisfied with the exception of the 9 week delay due to permitting issues with the septic installation. Had the septic permit on file been reviewed at the beginning of the build process, we feel this delay would not have occurred. If there had been issues with the permit, steps could have been taken with Brunswick County early on to avoid the building delays.

Condition of Home

Condition of Home - The overall appearance of the home was neat and clean. The windows did not appear to be cleaned thoroughly and one window that was in the main downstairs living area had a large sticker/decal on it. We were unable to remove this ourselves due to the cathedral ceiling where the window was located.

Orientation Punch List

Orientation Punch List - Many of the punch list items took longer due to several of the companies cancelling or being a no show on the date scheduled. We are still waiting for screens on numerous windows.

Areas For Improvement

Areas For Improvement - Communication at times was inconsistent due to situations that came up with the septic permitting process and the build timeline.

Lead Source

Lead Source - Through Sunset Reach, Matt.

Salesperson Accessibility

Salesperson Accessibility - Carol was very accommodating.

Sales Knowledge

Sales Knowledge - Carol made numerous suggestions that improved my home beyond the original model plans.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The additional windows will allow for more water views.

Areas Of Satisfaction

Areas Of Satisfaction - They made my dream house come true. ❤

Design Consultant Communication

Design Consultant Communication - She was awesome!

Options

Options - I would have liked to have more design choices.

Value

Value - There were some things that were overpriced.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the whole build, but mostly about the great room, kitchen, and sun room.

Recognized Excellence

Recognized Excellence - Elena was great. She was knowledgeable, had good taste, and was very supportive of my design ideas. I am an artist and I can be out there on my ideas, but she gave good feedback and I enjoyed working with her.

Customer Suggestion

Customer Suggestion - I wish they would install light fixtures that I bought elsewhere. I understand the liability reasons, but in my dream home, it would have been nice for them to install custom lighting fixtures. I am very pleased with them though and everyone who works there from the receptionist to the vice president of the company has been very friendly, supportive, and responsive. They bent over backwards to help me get this home, so I have truly no criticism and I would recommend them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - They have exceeded my expectations! For example, the house I want is surrounded by water on 2 sides and Carol, in the sales department, suggested putting in extra windows instead of built ins, so I can have a nice view of the water. They had good suggestions on how to make the house exactly how I wanted it.

Areas Of Satisfaction

Areas Of Satisfaction - Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.

Recognized Excellence

Recognized Excellence - Kenny Jones is the absolute best PM, Carol and Alina also are awesome

Areas For Improvement

Areas For Improvement - I wish I did not have to pay thousands for drainage out of my landscaping amount, since did not leave anything extra for a patio or fence. But drainage is essential!

Quality Of Workmanship

Quality Of Workmanship - Very high standards.

PM Expertise

PM Expertise - Absolutely genius. Plus a great guy.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded all expectations!

Areas For Improvement

Areas For Improvement - I was not happy with Edge Landscaping.

Recognized Excellence

Recognized Excellence - Carol, Alina, and especially Kenny.

Additional Comments

Additional Comments - Love you all!

Everyone we have worked with has been professional, friendly and responsive to our desires, questions and concerns.

Building with Kent was amazing from start to finish!

Lead Source

Lead Source - Real estate agent

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Enclosed loggia

Recognized Excellence

Recognized Excellence - Amy Barns was exceptional

Communication

Communication - Landon is a quality guy, unassuming but yet very effective

Areas Of Satisfaction

Areas Of Satisfaction - Landon is very responsive and made sure we were informed and provided solutions throughout this process thus far.

Recognized Excellence

Recognized Excellence - Both Landon and Amy Barnes were instrumental in our build from the beginning till now and we can’t wait to see the finished product. Our new HOME

Areas Of Satisfaction

Areas Of Satisfaction - In most areas Kent was outstanding!

Areas For Improvement

Areas For Improvement - Some minor recommendations for improvement: at Selections (not is an issue with design) but all faucets spout is too close edge of sink causing bigger than normal splashing at every sink. I would have liked more guidance to limit my color choice and stay away from dark colors. We also would have liked advice that adding a few more electric outlets in primary bathroom would have been helpful. Overall, the shower water pressure is disappointing. We ordered large shower heads under the impression it would increase water pressure. When installing Spectrum fiber, the house was not set up for fiber and we were not able to put the router in the intended closet for electronics.

Recognized Excellence

Recognized Excellence - Landen Chopin was outstanding and responsive, Amy Barnes was amazing, Ella was great in helping narrow down choices, Brandi Brass was great about communicating and helping us to get our CO.

Additional Comments

Additional Comments - Overall, we were extremely impressed with Kent throughout all phases in the building process. Our home was finished within 8 months, which was way ahead of schedule. Every day there was full crew working on our home, and Landen was there at a moment’s notice. We also called him frequently and he was available, accessible, and very patient! Toward the end at least three times there was a team of Kent supervisors reviewing punch lists, adding blue tape to any spot big or small that needed repair, and speaking with us to get our feedback as they went! Oversights were corrected almost within 24 hours. Kent supervisors were responsive immediately to any concerns. It was an incredible experience!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Lead Source

Lead Source - We bought a lot in St. James Plantation about two years ago. The realtor gave us a list of preferred builders and we started looking at model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the messy kitchen and the covered balcony. Also, the garage is very nice. Honestly, the overall design of that particular model, Lumina Island, we like.

Customer Suggestion

Customer Suggestion - They covered everything. I really can't think of anything to add.

Recognized Excellence

Recognized Excellence - I want to recognize Carol, and Alina Aviles, for the selection process to select the cabinets, paint, doors, electrical, etc. Also, Tim, VP of Operations, introduced himself to let us know if we have any issues with anything, we could contact him.

Areas For Improvement

Areas For Improvement - They are really good. I can't think of anything they fell short of.

Areas Of Satisfaction

Areas Of Satisfaction - They are very detailed and transparent. They are very detailed and tell you about the home they are going to build for you inside and out. If we want to change anything or the design, they don't say no. They will try to entertain the list and add it to their design. Although we didn't make many changes, they were able to accommodate the small changes we did make.

Additional Comments

Additional Comments - It's a great experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The messy kitchen, the garage and the balcony

Recognized Excellence

Recognized Excellence - Carol Autry and Alina Aviles

Customer Suggestion

Customer Suggestion - More front door choices

Areas Of Satisfaction

Areas Of Satisfaction - The whole house layout

Areas For Improvement

Areas For Improvement - Can't think of one

Great company, great project manager, and the quality assurance was a top priority.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.