Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Design Consultant Communication - There were two people, so it is a collective team that did the selections, not just one person.
Design Consultant Problem Resolution - Due to other scheduled selections with others, it took them a while to get back to me about questions because they had to check internally with engineering.
Selections Budget - They should go through selections in a way that relates to price impact. Some of the biggest cost items tended to be at the end, and we seemed to run out of time.
Options - Limited suppliers and items in their catalog, and no time option to be able to pursue alternate sources.
Understanding Of Cost - Before two weeks after selections, and things aren't settled by then, now it is two months after selections, so I am good now, but at first, they still needed to answer some questions.
Favorite Design Feature (Selections) - They came up with an option to include the option to include the cook top on the island, which was considered non-standard. It was a pricey option, but they came up with one. It was one of those surprises at the end.
Recognized Excellence - Amy Barnes has been a trooper in terms of helping of clarifying what the selections people had and communicating what the expectations were.
Customer Suggestion - They should have a little more preparation for the clients to get an understanding of the key decisions that they have to discuss during selections. What they do instead is have a standard playbook, and if one client is totally standard, not doing anything special, it works perfectly; anybody that is outside the guardrail is a mess.
Areas Of Satisfaction - The quality of engineering detail met/exceeded my expectations.
Areas For Improvement - Providing guidance for acronyms used in the engineering detail process fell short of my expectations.
Additional Comments - It is better to engineer than not engineer, so that is why I am a big fan of Kent Homes. Other competitors do not detail things out and without the detail, many times, the quality suffers. The detail is good, but it can become a bit confusing for the customers.
Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.
Value - I have not seen the house built yet, but so far, I would give it five stars.
Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.
Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.
Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.
Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.
Additional Comments - Everything is good so far.
Favorite Design Feature (Selections) - I am most excited about the kitchen in general.
Recognized Excellence - I would like to recognize the design consultant.
Customer Suggestion - I don't have any suggestions.
Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.
Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.
Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.
Lead Source - Friend that built with Kent
Favorite Design Feature (At Contract) - Black windows
Favorite Design Feature (At Contract) - All the custom trim work
Recognized Excellence - Everyone has been wonderful
Favorite Design Feature (Selections) - Cyprus ceilings, mill work
Recognized Excellence - Ella Richardson
Customer Suggestion - Not at this time
Areas Of Satisfaction - All areas
Lead Source - St James web page
Recognized Excellence - Carol!!
Areas For Improvement - Not nearly enough time for selections for the size house we built ~ 4k sq ft
Areas For Improvement - Sub-contractors (HVAC, plumbing, gas) delayed the build. House stayed in inspection mode for 2 months. Archie kept us in the loop, but it was still frustrating.
Employees & Trade Contractors - Had some issues with the gas, plumbing, and electrical sub-contractors
Schedule - Big delay at the beginning of the build
Recognized Excellence - Archie and Carol
The folks at Kent Homes were professional every step of the process, the house was completed on time. My wife and I couldn't be happier, we recommend Kent to everyone looking to build in the area!!!
Budget Pre-Con - Nothing is forced, all options openly discussed.
Communication - Communication has been a huge part of why we went with Kent, two other builders we initially looked into were very slow to respond.
Design Center & Selections - Alina was fabulous, excellent job of physically and visually laying out the options.
Overall Experience - Can't even think of a single negative.
Professional & Organized - Very well organized.
Sales Attentiveness - Kayla was a huge reason why we went with Kent, we initially met her at a model last June. She was terrific and knew the particular model inside out and the cost associated with options.
Sales Communication - Definitely, emails are promptly and clearly replied to.
Sales Knowledge - Again, Kayla is terrific.
Sales Problem Resolution - No real issues to date.
Sales Solutions - Extremely helpful with reasonable solutions.
Salesperson Accessibility - Very quick to reply and provide additional info when needed.
Salesperson Knowledge - We can't say enough good things about Kayla.
Salesperson Professionalism - Very much so, extremely professional and personable.
Options - Plentiful options.
Customer Suggestion - Not exactly a negative, but the design center could be larger, spread it out a bit, would make for a better presentation. I would try to have more models accessible to prospective buyers. Create more interest, more models more foot traffic.
Lead Source - We visited several models and builders last June. We happened to like two models at two different communities which turned out to both be the Shelter Bay. My wife and I happened to bump into Kayla at the second model, she was extremely knowledgeable. Kent was highly recommended by our realtor Carolina Plantations and both Compass Pointe and Brunswick Forest. We also met a couple who had recently moved into BF and they were very positive about you folks.
Additional Comments - Cant say enough, so far, Alina and Kayla are fabulous. We have already recommended Kent to a couple of people we know looking to purchase at BF.
Construction Quality - So far so good !!
Communication - Archie is terrific, obviously a very busy man, but he is very responsive.
PM Expertise - Definitely, he has provided some very good insight as well as great ideas.
PM Professionalism - He has taken the time to explain some issues we had brought up.
PM Problem Resolution - Takes issues and questions to a satisfactory conclusion.
PM Professional & Organized - Great job during the pre-dry wall walk through.
Understand Building Process - Yes, on our bi-weekly calls.
Trust - So far so good !!
Employees & Trade Contractors - Kayla and Alina have been great and patient!! Grass with Class has been especially patient and professional.
Areas Of Satisfaction - The responsiveness of everyone, including the folks in accounting/billing and Kate Desilva regarding the BrightSuite technology.
Areas For Improvement - None yet.
Recognized Excellence - Kayla, Alina, Archie and Kate !!!
Areas For Improvement - The only area was perhaps the shortness of time back when we did the selections. Two days seems to be adequate, but once you're knee deep its difficult. Also, in the recommendation of options we learned along the way. Two examples, the widening of the front porch and under soffit lighting.
Areas Of Satisfaction - Very patient folks. Archie is resource for us.
Additional Comments - Hoping all goes as smoothly as it has so far !!!
Quality Of Workmanship - The issues to be corrected were addressed quickly and to our satisfaction.
PM Professional & Organized - These guys as well as all the folks at Kent Homes were outstanding!
Communication - They are just a text away when we need them.
PM Professionalism - We can’t say enough positive things about Archie, he is super and quick to respond. He had no issue bringing back folks to complete some tasks before we took possession.
PM Expertise - These guys are top shelf and a resource to us.
PM Problem Resolution - They were on top of everything.
Trust - Definitely 100%!!!
Employees & Trade Contractors - The folks we met on site were great!
Schedule - Absolutely, no problems, finished ahead of schedule!!
Condition of Home - the cleaning people could have done a better job, some dust left behind.
Orientation Punch List - Outstanding, waiting on some parts from the manufacturer.
Areas Of Satisfaction - The people from Kent- Kayla, Alina, Kate, Archie and Randy were all very knowledgeable and very patient. Each was a resource for us along the way!!!!
Areas For Improvement - Final cleanup could have been better, dust left behind on ledges, molding and shelves. Floors could have used a good mopping.
Recognized Excellence - Can’t say enough about Kayla and Archie!!!!!
Additional Comments - We are very satisfied, yes there were minor issues but no disappointments!!
Warranty Manager Explanation - Nancy laid out the process well in advance.
Warranty Manager Professionalism - Nancy was a pleasure to work with, extremely helpful and caring.
Warranty Problem Resolution - Randy helped us resolve all issues, however minor.
Warranty Administrator Communication - We were advised in advance and according to a time table.
Warranty Satisfaction - All issues were adequately addressed.
Warranty Work - Randy was super.
Employees & Subcontractors - Never had an issue with anyone, including sub contractors.
Recognized Excellence - Randy, Nancy and Archie were terrific to work with.
Any Changes? - We wished we could have finished the bonus room, oh well maybe down the road.
Favorite Home Feature - The enlarged loggia, bay window in the master, walk-in shower and tiled kitchen back splash.
Areas Of Satisfaction - The enlarged loggia is a stunner, everyone loves it, also the pressed concrete areas including the front porch.
Areas For Improvement - We continue to see various "options" in other homes that we knew nothing about prior to construction - deeper front porch, interior archways, bead board knee wall.............nothing major.
Additional Comments - My cousin and his wife just completed their home in BF, they also used Kent Homes and are thrilled. We know another couple looking to buy in BF and they will strongly consider Kent Homes!!
Lead Source - We saw one of Kent Homes under construction at the Bluffs and were very impressed with the design as well as the cleanliness of the job site.
Additional Comments - The people at Kent Homes are warm and friendly and take the stress out of building your dream home
Areas Of Satisfaction - We had to have a retaining wall build on our property, the quality of the wall is amazing, it's way beyond what we had expected. We asked for stairs leading down into the wooded area on our property and it looks like something from a magazine. Can't wait to see the rest of the finishing touches on our home and property
Recognized Excellence - I would like recognize Grass With Class, the retaining wall and landscape plan is above and beyond. We are so heart broken about the passing of Chris Wainwright. His family is doing a wonderful job completing the landscaping projects. Also, Chis Moore, he is very personable and keeps in touch with us on every detail of our build. So glad we have him for our project manager
Recognized Excellence - Chris Moore was excellent, he was always available to help and answered all our questions. Highly recommend
Sales Attentiveness - Kayla did a fantastic job in working with us to find the style home we were looking for.
Lead Source - Internet and Ideal-Living Magazine
Communication - AJ has done a fantastic job in communicating and keeping us up to date on the progress of our new home build. AJ has also been very consistent is sending us pictures of the home being built on a bi-weekly basis. Anything extra that we have asked for, AJ has taken care of immediately!
PM Expertise - We feel very confident that AJ is doing a great job in making sure our new home build is kept on schedule.
Trust - AJ has done a great job with his follow up with any and all questions that we have had so far!
Recognized Excellence - Everyone that we have spoken to or worked with have done an outstanding job and can tell that they enjoy their jobs and what they do. Kayla in sales, Alina in the Design Studio and AJ our Project Manager.
Areas Of Satisfaction - AJ and Kent Homes did an outstanding job in keeping us updated on all phases of the construction process.
Recognized Excellence - AJ Paladino....From start to finish, AJ was there keeping us updated as the building phase of our home took place. Once we moved in, AJ was always there making sure everything was right and that we were satisfied with the quality and workmanship of the home. The small punch list of items were taken care of quickly and were consistantely update on when each item would be completed.
If you are looking for a trustworthy builder whose word you can trust, look no further than Kent
Lead Source - I was helping my brother with a house purchase in the Bluffs community and was introduced by a realtor
Favorite Design Feature (At Contract) - The Three Car Garage
Customer Suggestion - Keep up the good work.
Recognized Excellence - Kate Dasilva has been outstanding. I am 61 years old and have owned businesses and am now a pastor, and I have never experienced a level of efficiency and professionalism as I have with Kate. She is personable, but professional. She knows what she is doing and knows what to recommend. She listened to our story, what we were trying to accomplish in this house, and made some recommendations, (all of which I took) and got us to an equally qualified and professional lender. She is amazing.
Areas For Improvement - None
Areas Of Satisfaction - In every area. Again, I have built three homes and this experience far exceeds anything I experienced with any other builder. When I needed to see the house fit on the lot I was contemplating purchasing, I received three versions before the end of the day. That is just not seen in our current society.
Areas For Improvement - None
Additional Comments - I would just say thank you for your excellence to this point.
Design Consultant Communication - Kate was so insightful and knowledgeable about the options door us to look at.
Design Consultant Knowledge - Kate and Amy made drawings while we were there to show us what it could look like.
Design Consultant Problem Resolution - We’ve had a few issues with the Architectural review board at our neighborhood and Kate has been on top of all of it. It is frustrating but not unexpected to have these issues. But it is nice to know that you are well represented by this team.
Design Consultant Accessibility - When I send an email I always get a prompt response.
Selections Budget - Alina was completely competent, professional, and amazing. We were completely within our budget.
Design Consultant Trust - Absolutely
Understanding Of Cost - Everything was right up front.
Value - Very happy with what we are getting
Favorite Design Feature (Selections) - My 3 car garage and room above the garage.
Recognized Excellence - Kate DaSilva, Alina Aviles, and Amy Barnes. All of these ladies have made the process fun and exciting. I couldn’t have asked for a better team.
Customer Suggestion - I honestly can’t think of where I would be able to improve it.
Areas Of Satisfaction - I have been satisfied with everything, but if I had to highlight anything it would be Kate and Amy’s professionalism and the efficiency and knowledge of Alina. I felt like these ladies were real professionals who cared about us. It was a very personal experience and this is rare today. Even though Kate was expecting, it never detracted from her service to us.
Additional Comments - Keep up the good work. We have recommended you to everyone we know.
Construction Quality - Very high quality standards
Communication - Communication is regular and focused on whatever is needed
PM Expertise - Landon gets the right people to look at the right things when something needs attention
PM Professionalism - Definitely knows what he is talking about
PM Problem Resolution - We have had a few issues that have come up during the build, but all of them have been handled promptly, professionally, and to our satisfaction. High marks for this.
PM Professional & Organized - Always on time and always ready to answer any questions I have had
Understand Building Process - Clear reviews of past work and forecast of work to come.
Trust - I have no worries about what I am being told
Clean & Safe - Job site has been fabulous
Employees & Trade Contractors - All workers have been cordial and nice, and their work is impeccable
Overall Experience - I couldn’t ask for a better experience so far
Areas Of Satisfaction - From the beginning of the process with Kate DaSilva to the continued process with Landon, all areas have been equally professional
Recognized Excellence - Kate DaSilva was the determining factor for us choosing Kent. Since then, both Amy and Landon have been wonderful and supportive, further bolstering a clear culture that is evident at Kent Homes.
Areas For Improvement - Kent has not fallen short on anything to date
Additional Comments - Keep up the good work.
Areas Of Satisfaction - Especially at the beginning with the planning of the home. Kate Desilva was instrumental in some tweak designs and special needs we wanted in the home. She was fabulous.
Areas For Improvement - They never fell short on expectation
Recognized Excellence - Kate Desilva and Alina Aviles were exceptional throughout the process. Amy Barnes stepped in for Kate during her pregnancy and brought us to completion with the same level of excellence.
Additional Comments - I have said this before, but it is worth repeating. I have had four homes built for me over the course of my life by different builders each time. Kent has exceeded them all by a very wide margin. it is unusual today to find a company that does what they say the way they say they will do it, in the time they say they will do it, and not only in the time, but sooner. This was a wonderful experience and a confidence building one. I could not recommend Kent any more highly. Give them a chance to earn your business and you will walk away with trust.
Lead Source - A showcase weekend at Compass Point
Favorite Design Feature (At Contract) - Cant pick one...The home in total
Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.
Areas Of Satisfaction - The entire process
Design Center & Selections - She was outstanding, knowledgeable and customer focused
Lead Source - I heard about them through my local realtor.
Additional Comments - We love Kent Homes.
Lead Source - Sabrina williams
Favorite Design Feature (At Contract) - Kitchen
Additional Comments - So far no complaints about process
Communication - Ross has been great. There was a lack of communication during his family leave, which feels like a coverage issue. I certainly didn’t expect to hear from Ross during that time.
PM Problem Resolution - Appreciate Ross’ quick action on our cabinet issue.
Areas For Improvement - The Selections process could be improved. Even after much effort from Kent and us, in the end the cabinet selections were confused (by both parties).
Options - It would be great to have a broader tile selection available.
Lead Source - Lisa Frye
Areas Of Satisfaction - Archie has been so kind and professional throughout. We have had some issues as to be expected and Archie is responsive and easy to talk with. Kent exceeded our expectations in helping us with the dormers on our home, having an action oriented and kind PM, helping us with our kitchen island, and just being pleasant and responsive.
Areas For Improvement - In general, we are very pleased with our Kent build. Some areas that could improve are diversity of tile selection, attention to detail at selection appointments, and perhaps more time allotted at selections when purchasing a lot of options. Rushed selection appointments just lead to issues down the road. Would have loved more guidance with bathroom choices. Our lack of experience shows in our choices.
Recognized Excellence - Archie, Carol
Areas For Improvement - Quality of included cabinetry. The message center is particle board with unfinished edges beneath the upper cabinet. Splintery and easy to chip the paint on the side of the upper. We assumed “panels” on expensive custom columns would be wood but they were also particle board.
Areas Of Satisfaction - Overall, Kent has exceeded our expectations! We are so pleased with the building experience, the PM, and how well the house is coming along. We would recommend Kent for the value/quality of our build. We love how the options/costs are spelled out clearly. We also love feeling included in the build and love that concerns are discussed and resolved. LOVE the island in our kitchen. And love that basic needs like gutters are included and all the costs are up front other than landscaping. Grateful that we have Archie as our PM because he walks us through issues, resolves them, and reinforces every visit all the reasons we chose Kent.
Additional Comments - Thank you for working with us through the small and large issues throughout the process. We really are grateful to Lisa Frye for steering us your way. Kent has so much more integrity than the builder we came close to choosing.
Lead Source - From our agent at Brunswick Forest
Value - I’m sure we will but we haven’t started construction yet.
Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it
Customer Suggestion - None yet, the experience has been very satisfying thus far.
Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.
Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.
Areas Of Satisfaction - We are very impressed with our PM's knowledge and communication skills with the various subcontractors so there are no surprises in the quality of work.
Additional Comments - Our home has not yet been delivered but we expect a great quality product .
Favorite Design Feature (At Contract) - We like all of it
Recognized Excellence - Kayla
Areas For Improvement - None
Areas Of Satisfaction - Quality
Additional Comments - It’s been smooth so far
Favorite Design Feature (Selections) - garage door
Customer Suggestion - When you purchase a top elevation home,there should be more included options for the extra money charged. Some of it was slightly misleading
Lead Source - Toured models in 3 separate communities
Additional Comments - I think we made the right choice in builders. We loved the detailed work inside the home and really liked the Harbour series homes with its Caribbean style. Hence the Shelter Bay G7. Carol Hobbs and Alina Aviles were a pleasure to deal with and extremely helpful during the buying and selections process.
Recognized Excellence - Carol Hobbs,Alina Aviles,AJ Paladino……all awesome folks!!
Areas For Improvement - Selections should offer better choices especially when purchasing a higher elevation choice
Areas Of Satisfaction - All areas are being met to date
Clean & Safe - AJ was awesome!!….
Quality Of Workmanship - There are some items I’m not happy with that need to be addressed. I.E. gutters around bay window were haphazardly installed and leak like crazy!
Quality Of Materials - Nice,strong house
PM Professional & Organized - AJ was awesome!
Communication - AJ was awesome!
PM Problem Resolution - Still awaiting items selected at selections…..I.e. Lanai fan??
Employees & Trade Contractors - Mostly satisfied with trades work. Again several items need addressing.
Schedule - They were on schedule all the way….
Orientation Punch List - Still awaiting several punch items.
Areas Of Satisfaction - Most areas were met.
Areas For Improvement - Had to pay extra for many wanted items. Should have more quality items included in home price
Recognized Excellence - Carol Hobbs, AJ Paladino and Alina Aviles were all awesome and a pleasure to work with!!
Additional Comments - All in all…it’s a beautiful home and we are mostly satisfied and happy with our purchase.
Recognized Excellence - Carol,AJ,Randy and Nancy were awesome to deal with and work with.
Any Changes? - There are many things that we might have re-thought now that home is complete but most of them are on a personal preference.
Favorite Home Feature - I can’t say there is any one thing. Overall we are enjoying our entire home.
Areas For Improvement - The design of the optional Bay window in dining room,which we opted for, has flaws with the roofing and gutter system. It does not channel rain runoff properly and we were told it was a design flaw. We are now stuck with worrying about eventual damage to the foundation due to puddling at the grade. They have tried several remedies with diverters and caulking but to no avail. I was also told they no longer offer this option. Too late for us.
Additional Comments - Overall Kent Homes was a great company to deal with.
Kent always answered our calls and if they didn’t have the answers they would always get back to us!
Design Center & Selections - Vanessa was very helpful and patient. She addressed all our needs quickly and professional.
Lead Source - Neighbor website and word of mouth.
Problem Resolution - Chris Moore is excellent with resolving any problems that pop up
Additional Comments - Chris Moore our project manager was wonderful and worked hard to resolve any issues that popped up through out the build. His knowledge and expertise contributed to the beautiful home built by Kent. We would highly recommend Kent builders.
Work Done Right - On a number of occasions we did have to point out to our project manager, that the specific job was not performed correctly.
Recognized Excellence - Kate is the first salesperson we met from Kent and the reason we decided to build with them. Our PM Chris, always gave us updates and sent pictures since we were 650 miles away and always returned all our calls. Randy Parrish and Nancy Kustyn were wonderful and very helpful!
Any Changes? - I would of upgraded to solid wood doors, but will be doing it shortly.
Favorite Home Feature - We love our glassed in porch, along with the open concept living, dining and kitchen area. Also the tall ceilings!
Additional Comments - I wish there were more choices for selections, it was hard to find enough choices that did not look like builder basic. Some of the quality of the selections were questionable.
Kent homes is a great option for people who would like something other than a cookie cutter house.
Sales Attentiveness - Kate had been great. She had been very responsive and professional. I called to ask a question recently and said to her, “I’m sorry to bother you with this silly question…” to which she replied, “You’re not bothering me, you’re making a decision to spend a large amount of money on a home and you are welcome to call me anytime no matter what the question is!” This was refreshing to hear and much appreciated. We are so happy about our decision to go with Kent Homes.
Sales Solutions - Absolutely - Kate has been great to work with. A valuable resource.
Salesperson Professionalism - Super professional. Always on time.
Trust - They have built a high level of trust already.
Lead Source - They were one of three builders we could use for our Brunswick Forest neighborhood. We met with the three and felt Kent was the best choice for us.
Construction Quality - I have been satisfied so far. When issues are discovered they are quickly resolved. The only exception so far has been two broken windows that have not been replaced yet.
Communication - Dade is very responsive. We love working with him. He will text - call - or meet in person. He even responds while on vacation! Thanks
PM Expertise - He has answered all of our many questions. Properly explaining thoroughly
PM Professionalism - Top notch
PM Problem Resolution - Except for broken windows - everything has been addressed.
PM Professional & Organized - One minor item that may have been forgotten was the replacement of our missing “Future Home of the Cochran Family” yard sign that disappeared back in January. Dade was going to get that replaced. Again minor but we would like to have it.
Understand Building Process - Pretty good with the process. We would like to have a better timeline estimate as our situation is a little weird with an apartment lease we’ve had to extend and a pending hip replacement surgery we are trying to plan for.
Trust - No doubt here
Areas Of Satisfaction - Flexible and responsive.
Areas For Improvement - Better with transparent timeline for completion. We know things slip and those are easily accounted for.
Recognized Excellence - Dade’s supervisor stepped in and assisted while Dade was out for a family medical issue.
Additional Comments - Kent has been great. They have lived up to their stated objectives throughout the build process.
Clean & Safe - Overall - we were pleased with the condition of the job site - we visited several times a week to see the progress.
Quality Of Workmanship - other than sloppy paint (drops on finished wood floors) caulk and grout - other trades displayed quality workmanship.
Quality Of Materials - Cooktop Hood vent inoperable prior to walk thru and as of 11/5/2022 over 36 days after move-in we are still without a hood vent. Rinnai Tankless Water Heater - this was a new model and we paid for circulating pump feature that as of 11/5 still does not function as designed. Plumber said he did not receive any training on this new model as to how to install and set up circulating pump. Ours was the first of this kind/model to be installed by Milam
PM Professional & Organized - Dade did a great job - there were a lot of things to address - he has been responsive and kept things moving forward. He even dod some of the fixes himself.
Communication - extremely responsive and prompt. he explained technical processes effectively and answered all our questions.
PM Professionalism - AND SKILLED!
PM Expertise - He demonstrated this time and time again - installing a kitchen island corbel and caulking/painting it. Also re-installing the inoperable front door keypad.
Trust - no doubts about this.
Employees & Trade Contractors - all but the Tile grout guy who came out here without the appropriate supplies to complete the job; some of the workers left personal drink containers and other trash in the yard instead of tossing in the trash dumpster.
Orientation Punch List - We are still waiting on a few tradesmen to complete items and resolve issue - water heater, range hood, garage door etc.
Areas Of Satisfaction - The ability to customize was nice - many nice features already considered part of the base price.
Recognized Excellence - Kate DaSilva - outstanding service throughout the process from sales, selections to build and move-in. Dade Dutton - excellent job doing whatever we needed along the way - even helped me with my daughter's Pomeranian dog who got away from me and was running towards the street. He also helped our daughter move a baby crib upstairs while she and our granddaughter were visiting. Dade was here working on some punchlist items! Thanks Dade.
Additional Comments - we loved our experience and love our new home even more.
Warranty Trust - Yes, I trust them, but the issues with the water heater should have been noticed during a walk through by one of the managers. We still love Dade though.
Employees & Subcontractors - I would rate the plumber as a 5, he was very courteous and realized when he made a mistake.
Recognized Excellence - Dade and Randy did a nice job. Dade was always proactive with issues while we were building. He would tell us what they were doing before they did it and let us know beforehand if there was a problem. We lived close by the property, so we were there checking on things every other day. I appreciated that Dade kept us informed, so there were no surprises. Randy always followed through with things as well. We had a landscape issue in the backyard that Randy resolved for us. We wish the plumbing issue could have been resolved quicker, but we are happy that it's finally completed.
Any Changes? - I would have installed more receptacles in the closets. Overall, we are very happy with our new home, with the exception of the water heater issue.
Favorite Home Feature - We like the water heater now that it works correctly. We like the powder room as well. We changed the floor plan, there was supposed to be a butlers' pantry near the kitchen, but we switched that to a powder bathroom. We are thrilled with that decision, it has been very helpful for us.
Areas Of Satisfaction - They met my expectations by finally resolving the water heater issues. I expected the landscaping issues to be a problem, since most builders would have blamed the contractor. However, our landscaper died at age 45, so the builder stepped up and repaired things like the slope in our yard. I appreciate Dade and all the work he did to help us. I have heard from other neighbors that he was very helpful and went above and beyond for them as well.
Areas For Improvement - The water heater issue and the plumber fell short of my expectations.
Client For Life - I will just educate myself on the previous issues we had with the water heater to make sure that does not happen again.
Our home building experience has been seamless so far. Everything has been on schedule (if not a little ahead of schedule). Communication with our project manager has been great - he’s kept us up to date on all aspects of the construction. We didn’t think building a home from 600 miles away could be this easy.
Lead Source - We have friends near Wilmington that built with Kent Homes. We saw their house, and they suggested we reach out to Kent, so that is how we heard about them.
Salesperson Accessibility - Kayla was definitely accessible and responsive throughout the process.
Favorite Design Feature (At Contract) - The feature I am most excited about is the openness of the floor plan.
Areas For Improvement - We have been satisfied with them. They have not fallen short at this point.
Areas Of Satisfaction - They exceeded my expectations.
Favorite Design Feature (Selections) - I am most excited about the kitchen selections as well as the bathroom selections.
Recognized Excellence - Ella Richardson, our design consultant, was great to work with. Kayla Paladino was our sales rep and was great at the beginning and throughout the process.
Customer Suggestion - Everything has been wonderful so far!
Areas Of Satisfaction - They exceeded expectations on the value of the home we are getting for the price and on the quality of the model home.
Additional Comments - We are 700 miles away from where the house will be built and are building for the first time. We are in frequent touch with them and have complete trust in them.
Construction Quality - Seeing the quality in Kent models homes is what drew us to Kent. The trades have done great work and our project manager has been diligent in checking their work.
Communication - AJ has been great when it comes to communication with us. He’s provided plenty of info and has taken lots of pictures showing the progress that has been made.
PM Expertise - AJ normally has the expertise, but he has the passion and cares about the homes being built
PM Professionalism - Couldn’t agree more to this statement
PM Problem Resolution - I rate this highly due to AJ’s proactive way of keeping problems from happening. We really haven’t experienced any issues to date.
PM Professional & Organized - AJ has exhibited these traits throughout our home building project
Understand Building Process - After we have our scheduled calls with AJ, we know exactly where things stand in the process, what has taken place since our last call and what is anticipated to be done in the next couple weeks. We’ve had no surprises (except for good ones when things are moving faster than anticipated)
Trust - We have no reason not to trust that commitments will be followed through upon
Clean & Safe - We’ve only been onsite once since ground was broken, but the site looked good then and always appears clean in the photos that are sent
Employees & Trade Contractors - Being remote, the only trade partner we’ve worked with directly were the landscaper and appliance supplier. Both have been easy to work with
Overall Experience - Our experience has been wonderful. It started the day we first looked at the models and has been a consistently good experience ever since
Areas Of Satisfaction - It’s hard to know where to start. Being remote, we had some anxiety about building, but in each stage of the project we’ve been highly impressed with everything being done
Recognized Excellence - Obviously, AJ needs to be recognized for all his work, but Kayla and Ella also need recognition for making their part of the process seamless.
Areas For Improvement - I can’t think of any areas of this home building process needing improvement
Additional Comments - We can’t wait to be back in Brunswick Forest in March to see the home again. We really can’t wait until we get possession and make it our home
Lead Source - Sister and brother in law bought a Kent home
Favorite Design Feature (At Contract) - Mud room at garage entry, size of garage, windowed loggia area for year round use.
Recognized Excellence - Have only had contact with Kayla and she has been wonderful.
Favorite Design Feature (Selections) - Blue kitchen island
Recognized Excellence - Alina was awesome in helping us with our selections.
Areas Of Satisfaction - Selection efficiency and attention to detail of the crew met my expectations.
Recognized Excellence - Alina and Kenny were exceptional.
Areas Of Satisfaction - Kenny did a fabulous job of managing the project and keeping us informed, despite the fact that we lived in Virginia and were not here to see the actual progress.
Recognized Excellence - I would like to recognize Kenny.
Lead Source - Real estate Agent - Nancy Boston (Carolina Plantations)
Preconstruction Budget - We haven't really conveyed a specific budget.
Understanding Of Cost - As we go through pre-selections of what we want we don't really know the costs at this time so could find we have to change course when we find out the actual pricing.
Value - Not all costs are known as of yet. Although have some older cost figures, some costs seem high for what they are (particularly with electrical items; also only $100 credit for not having a coffered ceiling in the study).
Favorite Design Feature (At Contract) - Having the master areas run down the entire side of the house.
Customer Suggestion - Would be nice to be offered a bonus upgrade somewhere based on the cost of the project; maybe even tiered bonus. Spend X over base, get 1 upgrade. Spend X+Y over base, get 2 upgrades, etc. (i.e., Flooring in the master, carpet upgrade, higher level of a fixture, etc.).
Areas For Improvement - None at this early stage.
Areas Of Satisfaction - Responding to inquiries.
Additional Comments - Excited for the journey.
Options - Tile choices could have been more; particularly for shower flooring
Understanding Of Cost - Some item pricing is tough to follow. I.e., only $100 credit for doing away with the coffered ceiling in the Study. Saved labor seems like credit would have been more.
Favorite Design Feature (Selections) - Kitchen
Recognized Excellence - Alina Alvares
Customer Suggestion - None besides what we already spoke to Ashley about - earlier engagement on communication for the build/ground breaking.
Areas Of Satisfaction - Time allotted for selections process.
Additional Comments - Looking forward to working with Kenny on building our dream home.
Recognized Excellence - Kenny Jones
Areas For Improvement - None
Additional Comments - When doing the pre-drywall walkthrough, we found several items needing to be corrected (which they were). Having found & reported the items at that time saved Kent thousands of dollars for plumbing, electrical, and general contractor labor costs in avoiding having to fix later. It would have been a great gestor for Kent to have waived a CWA fee for a minor change we requested.
PM Problem Resolution - Several problems were experienced during the project, but Kenny always kept us abreast and ensured issues were remediated in a timely manner as if the house being built was his own.
Schedule - Build completed roughly 3 weeks ahead of schedule.
Areas Of Satisfaction - Build quality, communication, and professionalism.
Areas For Improvement - Not all items from selections and/or reflected on plans were always done right the first time. Items were ultimately always fixed but surprised with items that were missed by trades. I presume they just get in the habit of doing some routine things and don't always check the plans. A couple misses likely stemmed to drafting issues. Luckily, we paid for an extra floor outlet for had we not, there would be no power in the vicinity of the media closet as the plans showed an outlet in the wall which could not be installed due to the framing in that wall. Lighting in the Loggia also was not great on the drawings, but ultimately Kenny had the issues rectified in the wiring phase. I'm just mentioning this should someone want the feedback to relay back to the early steps in the process.
Recognized Excellence - Kenny Jones
Additional Comments - We have yet to move into the home but are very excited as we love the end result. Kent homes helped to make the dream a reality and we have no regrets with selecting Kent. We would definitely recommend Kent to others.
Change Order Process - Kent is exceptional about being up front and making you aware of the potential issues and risks with change orders, but also understand that folks are going to make changes
Communication - Without a doubt, excellent communication in all aspects
Design Center & Selections - The design center folks were awesome. We had a fun few days going through our selections. I think we Amy's first customers after joining the company, and she is excellent. Great choice.
Overall Experience - Consistent, professional, and friendly from all members of the team.
Professional & Organized - There is definitely a process and plan to deliver the new home smoothly. So far we are enjoying the process, even the bumps seem to turn out good.
Sales Attentiveness - Always. We ad a couple of odd requests for somewhat of an in-law suite. I had a blast bouncing ideas back and forth with Kate and coming up with a really nice design that is functional, without going crazy with modification.
Sales Knowledge - Kate is incredibly knowledgeable, and if she needed to check on something, she was quick to get us an answer. We also had the pleasure of speaking with both Kaya and Susan, and also enjoyed and appreciated their thoughts and input.
Sales Solutions - We had a few bumps, and they were effectively resolved. I truly believe Kate has everyone's best interest in mind at every step of the process.
Salesperson Accessibility - When needed, she was there.
Salesperson Knowledge - Definitely, we always looked forward to meeting with Kate, and knew that she would provide us with answers and help give us the guidance to make a knowledgeable decision.
Salesperson Professionalism - Always. A class act.
Trust - Most definitely, as stated earlier, I feel like part of the Kent "family" of homeowners
Understanding Of Cost - Once again, this was handled with effective communication throughout the process. We actually did a quick tour of the selections process to get a feel well in advance, which was very beneficial to us.
Options - Some folks may feel that there was a limitation on the offerings, but that was clearly not the case. Kent provided all the room to go outside of the standard selections, but the standard gave enough options without feeling totally overwhelmed. It actually simplified the process.
Customer Suggestion - Keep doing what you're doing
Lead Source - research through the approved builders
Communication - I'm building from this home from NJ, and I wish I could give Chris 6 stars...he has been that good with guidance, advise, and keeping me up to speed. This is the 3rd time I've built a home, and it has never been this collaborative.
PM Expertise - Seeing Chris in action at onsite visits as we go through progress, it's clear he is on top of everything.
PM Professionalism - Always a professional, and adjusts well to whatever the situation dictates.
PM Problem Resolution - Chris not only promptly addresses items I might notice, but is quick to bring items he sees to my attention with appropriate options for resolution.
PM Professional & Organized - Chris is always prepared every time we meet for a discussion.
Understand Building Process - Chris always provides us with an effective update on current completion, next steps, and long range projections. He prepares us for potential barriers so we are ready to work with him as needed.
Trust - As noted, I'm building remotely and have total faith that Chris has my best interests in mind as he proceeds with the project. I sleep much better at night knowing he is managing this project!
Employees & Trade Contractors - I have made a few site visits and spoken with a few of the contractors. Everyone is always pleasant.
Overall Experience - As the process of the build continues, my overall decision to contract with Kent Homes just continues to get reaffirmed. Nothing is perfect, we hit our hiccups, but I am ecstatic on the product that is being delivered...and it's the people that make that happen.
Areas Of Satisfaction - Pretty easy answer, all of them.
Areas For Improvement - Nothing of note.
Recognized Excellence - Amy Barnes has been very helpful with a few hiccups related to tile selections. Chris Moore is outstanding. I can't say enough about how awesome he is.
Areas For Improvement - nothing to note
Areas Of Satisfaction - Project management, all aspects.
Recognized Excellence - Randy Parrish, he is extremely knowledgeable and helpful. Just a continuation of the Kent Homes family feel that makes one comfortable with the entire experience
Any Changes? - Master bedroom door looking into great room on Bar Harbour I model. We knew it was like that, and all the other features in the home were exactly what we wanted, so this is minor item.
Favorite Home Feature - Tough question as there is so much to love. We focused on making the all season loggia a focal point, and are very pleased with that space. Also extremely pleased with the minor customization to add an additional back bedroom beyond the upstairs bonus room.
Areas Of Satisfaction - Basically it was the overall service from the first meeting with Kate through the warranty period with Randy. Folks were always there to get things done, and they always delivered.
Areas For Improvement - None, This was the 3rd time I have built a home, and I expected issues (surprises with costs) and lack of communication. My expectations were proven wrong as Kent provided an outstanding process.
Additional Comments - Happy to be a proud Kent Home owner!
Kent Homes is very easy to work with. They listen to your concerns if you have any and try to make everything work as close to the way you want it as possible!
Options - Lightning options limited and appliance options very limited
Favorite Design Feature (At Contract) - Living area
Recognized Excellence - Ella Richardson has made herself available to work out issues and answer questions throughout the selection process.
Options - I think they could have more choices so that it doesn't end up that everyone is picking from the same few choices, not making the home completely your style.
Favorite Design Feature (Selections) - I like the whole thing and everything about it. There is no one particular feature that I love more than the other. I think I just like we are able to fit our entire family in a house that is not enormous because of their floor plans. They are very multi-generation friendly.
Recognized Excellence - Ella was great. She took so much time. It seemed like I was her only client when I was going through, trying to fine tune things. We had a lot of trying to figure out the island and getting it to look more like a piece of furniture instead of a slab in the middle of the floor. She did so much leg work pulling things together, helping me understand how things were the way they were. It was a joint effort. I was excited about how we did that. She was great!
Customer Suggestion - M suggestion would to be more open to other options and possibly even if someone has a suggestion or idea about what they want to bring, helping them source it and make it a part of their package to have it installed by them. If you find something not in their showroom, then you have to figure out how you will get it installed. It goes back to having more options, even if you are building off one piece off of their grouping, you can't make it streamline. There will be one piece missing, and you can't close the gap. There are not enough choices with lighting, and appliances is really a big thing. There are no real high-end appliances, and then if you do go outside you get almost nothing for a credit. It wouldn't cover 1 appliance. They just don't have enough options. They should have higher end appliance and light packages that allow you to go in between. They just use one company for the fixtures, like the faucets, and that is it. It makes it really difficult.
Areas Of Satisfaction - I felt like with trying to get in touch with Ella and work through my frustration with the lack of options, she was really able to get me to a point where I was still able to say this was fine. I think you have ideas in your head, and in all fairness, if they cave to every detail everyone wanted it is not a semi custom home. That probably is something that not everyone understands that well, the difference between custom and semi custom homes. They are very accessible, and I was surprised they were as accessible. If Ella said she was going to call, she called. If she said she was available at a certain time, she was there.
Areas For Improvement - There are no areas at this stage that they have fallen short in. I don't think I am far enough in the process to comment.
Additional Comments - Amy was very easy to work with as well. Ella was great. I didn't have any issues. It was very streamline and she was friendly. So far, everything is going great. I am anxious to get started!