This was our first time building a house and the process could not have been smoother! I feel like the key to such a wonderful experience was the open and honest communication we had with our project manager. Thanks for making our dream become a reality. We could not be more happy with the home Kent Homes created for us!

Lead Source

Lead Source - Looked at one of there model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen

Recognized Excellence

Recognized Excellence - Ella did a tremendous job helping us in the design center!

Professional & Organized

Professional & Organized - Ella always got back to us in a timely manner when we had any questions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.

Recognized Excellence

Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness and the design center

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.

Recognized Excellence

Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.

Kent Homes provides a top quality home for customers as we experienced this touring another customer’s home.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

Salesperson Accessibility

Salesperson Accessibility - Carol Autry is our salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - More privacy

Recognized Excellence

Recognized Excellence - Carol Aurtry and Alina at the Design Center

Areas Of Satisfaction

Areas Of Satisfaction - Met expectations

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Selection variety

Recognized Excellence

Recognized Excellence - Alina Aviles and Carol Autry

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it.

Recognized Excellence

Recognized Excellence - Amy Barnes

Customer Suggestion

Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.

Areas Of Satisfaction

Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.

Additional Comments

Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process

Communication

Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.

PM Expertise

PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.

PM Problem Resolution

PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.

PM Professional & Organized

PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.

Understand Building Process

Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.

Trust

Trust - I absolutely know Landon follows through on everything !

Employees & Trade Contractors

Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !

Overall Experience

Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.

Recognized Excellence

Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Can’t wait to move in!

Orientation Punch List

Orientation Punch List - I have not received PM orientation list yet.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first time building a home.

Areas For Improvement

Areas For Improvement - Design studio. Having to pick what my house will look from small samples. I would have liked to see them as a room not just a sample. It wouldn’t take any longer to see my choices on computer model of the room.

Recognized Excellence

Recognized Excellence - Ella Richardson, Amy Barnes, Brandi

Lead Source

Lead Source - From the Brunswick Forest website.

Salesperson Accessibility

Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.

Salesperson Communication

Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.

Sales Knowledge

Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.

Salesperson Trust

Salesperson Trust - She has responded to all our questions.

Preconstruction Budget

Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.

Options

Options - Lots of options if willing to pay for them.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.

Recognized Excellence

Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.

Areas For Improvement

Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.

Areas Of Satisfaction

Areas Of Satisfaction - Almost all of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Feature wall in great room.

Recognized Excellence

Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.

Areas Of Satisfaction

Areas Of Satisfaction - Making the remote building experience extremely easy!

Construction Quality

Construction Quality - Home isn’t finished yet, but so far I think the quality is great.

Communication

Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.

PM Expertise

PM Expertise - Has provided great insights.

PM Problem Resolution

PM Problem Resolution - Helped us especially during our pre-drywall inspection.

Clean & Safe

Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).

Employees & Trade Contractors

Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Communication with us since we are not local.

Recognized Excellence

Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.

Areas For Improvement

Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.

Additional Comments

Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.

Clean & Safe

Clean & Safe - During construction, the work site was fairly clean; however, we were disappointed with the level of cleanliness in the home. When it was completed, it didn't appear as if it was cleaned at all. Once we cleaned up ourselves, we identified some other defects that weren't visible beforehand.

Communication

Communication - In general, communication was prompt and effective. They occasionally needed to follow up on certain requests.

Trust

Trust - Some final punch list items seem to be taking a long time to address.

Condition of Home

Condition of Home - The level of cleanliness could've been better.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in almost all areas.

Recognized Excellence

Recognized Excellence - I'd like to recognize Dave for providing a really good product in general.

The Kent warranty team has been the best part of our build with Kent. Courteous, on time, followed up with communications and actions as promised, went the extra mile to make sure we were satisfied, fixed items that weren't installed correctly when the house was built. Night & day difference from the project management team and build team during construction.

Lead Source

Lead Source - Originally heard of Kent from The Bluffs as we were investigating whether we would build there.

Salesperson Accessibility

Salesperson Accessibility - Carol has always been prompt in responding, even given that a major part of our purchase project was happening over the Thanksgiving and Christmas holiday period.

Salesperson Communication

Salesperson Communication - Carol has been an excellent and prompt communicator as noted about her accessibility through the holiday season. She expedited creation of preliminary site fit drawings for the lot we were purchasing so that we could confidently proceed with the lot purchase and subsequently proceed to contract with Kent. All that was done by Carol and Kent knowing that we hadn't yet settled on Kent as our builder; great customer service!

Sales Attentiveness

Sales Attentiveness - Carol is a good listener and took the time to understand and confirm the plan design changes and options we were considering.

Sales Knowledge

Sales Knowledge - Carol is very knowledgeable about not only Kent's product/design, but construction in general. She has been good about advising us about construction selections to steer us to alternatives that get us the better value for the features we desired.

Salesperson Professionalism

Salesperson Professionalism - Professional all the way. We've built a number of homes with both production builders and semi-custom builders, so we're very familiar with the wide range of sales associates who've led the sales efforts of the builders. Carol always had time for us even at the start of the process where we weren't yet sure that Kent was going to be our builder. Contrast that with the sales associates of previous purchases who clearly were trying to rush us and get us locked into their product.

Sales Solutions

Sales Solutions - Carol listened to what our desired plan changes were and worked with us to achieve those changes within the constraints of feasibility for Kent and the site. We understood that Kent is not a "custom" builder, but we never felt that - unlike their competitors - we were dealing with a "production" builder who would only make minimal changes to suit their offering. We were rarely told "No" on a change request, but when we were, Carol would talk us through alternate ways in which we could achieve a more workable or economical design.

Sales Problem Resolution

Sales Problem Resolution - House isn't built yet and no problems have arisen in the sales process, but we feel confident that from Kent and Carol's efforts, we expect this build will be the best for us so far (just hope that it will be a shorter build time to go with that).

Salesperson Trust

Salesperson Trust - For all the previous comments and reasons presented previously, we trust Carol and Kent are going to deliver the best home we've built. Carol has followed through to make sure that preliminary confirmations made by her on special features or items have been followed up by Kent Homes corporate office.

Preconstruction Budget

Preconstruction Budget - We believe that every Purchaser would like to get their home for the lowest cost. We feel that Carol worked with us to keep our costs as close to our budget as possible. She went to bat with us during our final negotiations to get our cost down and also provided additional sales incentives to reach that end.

Understanding Of Cost

Understanding Of Cost - We're pretty certain that we have a complete understanding of Kent's offers and pricing. A challenge to that understanding is the extensive list of options Kent offers (the options list is way more extensive than lists we've seen from competitive builders or from our past experience). We're trusting that in our upcoming final selections meeting, that we'll come away with a full understanding of what is available and the costs. The time that Kent has promised for the selection meeting (1-1/2 days) is longer than any previous builder has allocated for that important meeting; impressive by Kent.

Options

Options - For the most part. We understand that asking for items that are not of Kent's direct experience introduces more risk and cost, but we don't feel overly limited option-wise given Kent's extensive option list. On those few options that requested that aren't on Kent's list, they've not said No and are expecting to be able to deliver those items even though they're not standard.

Value

Value - Kent's cost has been a bit higher than competitors, but definitely competitive. Their list of included features is more extensive than their competitors, their quality is higher (based on comparison of their model homes and builds that are in progress), and their positive customer reviews are vastly superior to their competitors that are in the same cost range and home size. We expect to receive a fair value for the money we're investing in our Kent home.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Our two favorite features of our home plan is our master bedroom suite and our unfinished bonus room. With the laundry areas being directly off of the master bath and the huge master closet, we feel that the suite is superior to any that we were able to configure with Kent's competitors in the same overall size of home. It may seem unusual to have an unfinished bonus room as a favorite feature, but few of Kent's competitors offered to provide an unfinished bonus room that was provided with electrical, plumbing and HVAC rough-ins ready for our completion. This was a highly desired feature of ours.

Customer Suggestion

Customer Suggestion - Complete our home earlier than promised :-)

Recognized Excellence

Recognized Excellence - Carol Hobbs for all the reasons noted previously

Areas For Improvement

Areas For Improvement - None so far. Hoping that will continue with their construction team and their project manager.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of communications and flexibility of meeting our desired design.

Areas For Improvement

Areas For Improvement - None yet as noted previously

Additional Comments

Additional Comments - None; let's start building!

Be more precise in site work estimate

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Lanai and angled garage

Recognized Excellence

Recognized Excellence - Cameron and Alina

Areas Of Satisfaction

Areas Of Satisfaction - The design center was extensive and the process was a lot easier then I would have thought.

Use Comments

Use Comments - We are very excited to get into our new home

Lead Source

Lead Source - I discovered Kent when we visited the model homes at Compass Pointe. I loved the Kent model home and quality of workmanship.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Recognized Excellence

Recognized Excellence - Kayla is a pleasure to work with. Available to answer our questions and offer solutions.

Additional Comments

Additional Comments - We have enjoyed working with Kent Homes throughout the planning process. We are excited and looking forward to see our completed home.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes kept to their timeline when building our home. We were amazed at how quickly our home was built ahead of schedule at the same time keeping up with the quality of the build.

Areas For Improvement

Areas For Improvement - We love our Kent Home. Kent is an excellent builder who does outstanding work

Recognized Excellence

Recognized Excellence - We enjoyed working with our Project Manager, Ross Wiley. He was always available to answer any questions we had. He kept communicating with us throughout the entire build process.

Additional Comments

Additional Comments - We had an excellent build experience with Kent Homes. We would definitely recommend Kent Homes to anyone searching for a builders.

They built a home faster than expected. They did a very good job keeping me well informed.

Lead Source

Lead Source - We were referred by a real estate agent.

Options

Options - The standards and upgrades were far between each other in price. The upgrades were excessive.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the bonus room, lodge, and the garage.

Customer Suggestion

Customer Suggestion - They were exceptional and I'm very happy. We got a good deal.

Recognized Excellence

Recognized Excellence - Amy Barnes and Ella Richardson were both excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas. They were a pleasure to do business with. Amy knew all the answers to every question we asked. She helped us design.

Additional Comments

Additional Comments - They were very knowledgeable, and it was a very good experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the patio.

Recognized Excellence

Recognized Excellence - Amy Barnes provided exceptional service.

Customer Suggestion

Customer Suggestion - I do not have any suggestions for Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met/exceeded my expectations with the kitchen.

Additional Comments

Additional Comments - Everything is good with Kent Homes.

Construction Quality

Construction Quality - Looking at the photos. House looks great

Communication

Communication - Could not say enough about Landon what a great project manager

PM Expertise

PM Expertise - Can’t thank of anything he miss. Fantastic person

PM Professionalism

PM Professionalism - Happy we got him to do our house. Thanks Amy Barns

PM Problem Resolution

PM Problem Resolution - Everything we spoke about was handle professionally and accurately

PM Professional & Organized

PM Professional & Organized - Everything that was in our conversations was handled promptly and correctly

Understand Building Process

Understand Building Process - Can’t say anything bad. He was great

Trust

Trust - I trusted him with our build.

Clean & Safe

Clean & Safe - Did a great job. Even when the new model was going up

Employees & Trade Contractors

Employees & Trade Contractors - Everybody was friendly and professional

Overall Experience

Overall Experience - Yes they did. Very satisfyed

Areas Of Satisfaction

Areas Of Satisfaction - The time it took to put the house up

Recognized Excellence

Recognized Excellence - Landon. And Amy Barnes

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything was done great

Areas For Improvement

Areas For Improvement - none

Recognized Excellence

Recognized Excellence - Just great

Dade is the best! Always makes us feel like we are his only client. Very easy to work with!!

They built a good home in less time than most builders. They also allowed some modifications to the model.

Construction Quality

Construction Quality - My wife's brother is an architect who did the inspection with us at the last inspection, and he felt very good with what the construction and quality was.

Clean & Safe

Clean & Safe - We are not on the site, and are across the country, but from the pictures the job site seems to be fine.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, first with the speed of getting things done. Also, we have had a lot of communication with Dave and that was more than I expected. I liked the way he tried to do what we wanted to have done.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade Dutton, the project manager. We worked with others, but we worked with him the most.

Areas For Improvement

Areas For Improvement - They fell short of my expectations as there are some selections we would have liked, but we were unable to obtain them.

Overall the building process went smoothly.

Value

Value - Too early to say

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Lanai and built ins in great room

Customer Suggestion

Customer Suggestion - Offer more choices that are included in the price

Recognized Excellence

Recognized Excellence - Carol Hobbs

Areas Of Satisfaction

Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique

Recognized Excellence

Recognized Excellence - Carol Hobbs and. Alina Alives

Areas For Improvement

Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out

Recognized Excellence

Recognized Excellence - Been very satisfied with Cameron and Ella.

Customer Suggestion

Customer Suggestion - We would like to have seen a larger selection of fans and light fixtures.

Areas Of Satisfaction

Areas Of Satisfaction - The precise way that they perceive.

Areas For Improvement

Areas For Improvement - Just the selections were not as good as we had hoped.

Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Kent Homes builds a quality home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Laundry Room

Recognized Excellence

Recognized Excellence - Amy Barnes & Ella Richardson

PM Expertise

PM Expertise - we had to go upper management to get some issues resolved due to his lack of experience. Those issues have been resolved.

Employees & Trade Contractors

Employees & Trade Contractors - Contractors were great. Willing to answers our questions.

Overall Experience

Overall Experience - Kent Homes is a great company. We are disappointed in our PM.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes is a good builder. Leadership addressed the issues we had and made it right.

Clean & Safe

Clean & Safe - safe but not clean

Quality Of Workmanship

Quality Of Workmanship - a few of the "orientation" items were repaired but it caused other items like drywall repair and caulking to be done very poorly or not at all.

Communication

Communication - He always made his required Bi-weekly communication with photos. However, he did not like to be asked questions.

PM Professionalism

PM Professionalism - he is very new to the way Kent Homes operates. He needs listen to the experienced PM's for guidance. He is often times disrespectful to the trades.

PM Expertise

PM Expertise - He thinks his expertise level is much higher than it actually is.

PM Problem Resolution

PM Problem Resolution - the problems were only corrected when we involved senior leadership.

Employees & Trade Contractors

Employees & Trade Contractors - the traders are top quality

Condition of Home

Condition of Home - The quality of the house was good. However, the pre move-in clean was terrible. The fans and light fixtures were coved in drywall dust, the floors had a bad film on them. The countertops were dirty. It simply had not been cleaned.

Areas Of Satisfaction

Areas Of Satisfaction - We are very pleased with the overall build. Once Ashley, Tim & Jim got involved our confidence level was high.

Areas For Improvement

Areas For Improvement - The Project Manager position is a very important position. The PM is the link between the builder and the home owner. Hire qualified PM's. Also, if the selections employee is new to the company, make sure they understand the product. Example, we were adamant about having quiet fan in the bathrooms. we were told the fan are quiet. They are NOT quiet. The word quiet is in the name of the fan. This doesn't mean they are quiet fans. We would have gladly paid for upgraded quiet fans.

Recognized Excellence

Recognized Excellence - Tim Burleson, Jim Talbot, Nancy Kustyn

A smooth process. It was fun and exciting to build my dream home.

Lead Source

Lead Source - Model and other clients building a new home at The Bluffs

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.

Recognized Excellence

Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!

Areas Of Satisfaction

Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations

Additional Comments

Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Open Floor Plan

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service

Areas Of Satisfaction

Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.

Recognized Excellence

Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.

Lead Source

Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.

Understanding Of Cost

Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.

Value

Value - So far, I received a fair value for my money.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the open living space.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.

Areas For Improvement

Areas For Improvement - They have not fell short so far We are still early.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded everything so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Flexibility beyond material options

Recognized Excellence

Recognized Excellence - Kayla Paladino and Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Design options and responsiveness

Areas Of Satisfaction

Areas Of Satisfaction - Timing and communication

Recognized Excellence

Recognized Excellence - AJ Paladino

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded my expectations on schedule, and met my high expectations for professionalism and quality.

Recognized Excellence

Recognized Excellence - AJ, Kayla and the young lady who guided us through the design/selection process

Lead Source

Lead Source - We bought a lot in St. James Plantation about two years ago. The realtor gave us a list of preferred builders and we started looking at model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the messy kitchen and the covered balcony. Also, the garage is very nice. Honestly, the overall design of that particular model, Lumina Island, we like.

Customer Suggestion

Customer Suggestion - They covered everything. I really can't think of anything to add.

Recognized Excellence

Recognized Excellence - I want to recognize Carol, and Alina Aviles, for the selection process to select the cabinets, paint, doors, electrical, etc. Also, Tim, VP of Operations, introduced himself to let us know if we have any issues with anything, we could contact him.

Areas For Improvement

Areas For Improvement - They are really good. I can't think of anything they fell short of.

Areas Of Satisfaction

Areas Of Satisfaction - They are very detailed and transparent. They are very detailed and tell you about the home they are going to build for you inside and out. If we want to change anything or the design, they don't say no. They will try to entertain the list and add it to their design. Although we didn't make many changes, they were able to accommodate the small changes we did make.

Additional Comments

Additional Comments - It's a great experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The messy kitchen, the garage and the balcony

Recognized Excellence

Recognized Excellence - Carol Autry and Alina Aviles

Customer Suggestion

Customer Suggestion - More front door choices

Areas Of Satisfaction

Areas Of Satisfaction - The whole house layout

Areas For Improvement

Areas For Improvement - Can't think of one

Lead Source

Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.

Salesperson Accessibility

Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.

Salesperson Communication

Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.

Sales Attentiveness

Sales Attentiveness - Sarah is a true pleasure to work with.

Sales Knowledge

Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.

Recognized Excellence

Recognized Excellence - Ella Stikeleather.

See item 17

I'm sharing it with friends now, and it has been a positive experience so far. The professionalism is good, and the personal skills are strong. They interacted with us.

This part of the experience has been subpar and frankly concerning. Why did we have a walkthrough and make notes of things to be fixed if they’re not getting fixed? It feels like since we moved in we’ve been discarded. It feels like since we had time constraints on moving we’ve just pissed everyone off and are being punished for it.

Also we paid extra to have plumbing put in to install a laundry tub and when we went to install, the tubing was sticking out of the wall with no plumbing connections, so we had to pay again to have someone install the connections so we could have a laundry tub.

We just had our 60 day warranty email and idk the point in noting all this info bc stuff from the walkthrough was never done.

And then last night our septic starts to back up into the house because no one ever turned it on. We just save ourselves thousands of dollars of the worst kind of damages to our home randomly at night because no one ever turned out septic on and it was about to back up.

Now there is no accountability and no one is being sent out to make sure nothing is messed up with their mistake. We need to know our pump is working and the issue is fixed and so that will have to be more money out of our pocket.

Idk the point in writing this either bc it will also likely get dismissed. We paid 500k for our dream home and the move in has been such a nightmare we’ve warned for no one else to do this. This has been by far the worst part of the process, worst than the design rivers. It has been so stressful and we feel like we’ve been discarded.

Lead Source

Lead Source - We found them online when looking at builders in our area and looking at reviews.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.

Customer Suggestion

Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.

Recognized Excellence

Recognized Excellence - Carol and Alina have been good to work with.

Areas For Improvement

Areas For Improvement - They did not fall short in any areas. They've done very well.

Areas Of Satisfaction

Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.

Employees & Trade Contractors

Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.

Recognized Excellence

Recognized Excellence - Dade. 10000000000% Dade.

Areas For Improvement

Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.