GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Window & door replacement (95)
Bathroom remodeling (63)
Kitchen remodeling (32)
Deck building & maintenance (15)
Basement remodeling (7)
Countertops & stone - custom (3)
Home remodeling (3)
Screen porch (3)
Wood flooring (3)
Bedroom remodel (2)
Chimneys & fireplaces (2)
Exterior remodel (2)
Foundation repair (2)
Interior painting (2)
Master bathroom (2)
Covered porch (1)
Decks & outdoor living (1)
Exterior trim (1)
Fire damage restoration (1)
Garage suite (1)
Handyman services (1)
Metal roof (1)
Patio covers & pergolas (1)
Roof repair (1)
Structural repairs & reinforcement (1)
Sunrooms & patio enclosures (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Ken Spears Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Ken Spears Construction, Inc. in Dekalb, IL; Sycamore, IL; Shabbona, IL; Waterman, IL; Malta, IL; Hinckley, IL; Maple Park, IL; Genoa, IL; Paw Paw, IL; Cortland, IL; and 25 other cities in Illinois.
In this report, Ken Spears Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in August 2006. In that time, 370 out of 476 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2019.
Ken Spears Construction, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Ken Spears Construction, Inc. customer, and if Ken Spears Construction, Inc. completed work for you after August of 2006 but you haven't yet received a survey, please let us know.
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