Our customers are a true measure of our success. Any company can talk about having a handful of good testimonials to show you, but it's another thing to survey each and every customer for their honest feedback about their experience. At Home Town Restyling, we hold ourselves to the highest standards of customer satisfaction. We hire a third-party company, Guild Quality, to survey each customer after their job is completed. The results of these surveys are published in real time. Home Town Restyling is unable to edit or delete any of these reviews. Home Town Restyling has recently achieved the GuildMaster award for our outstanding customer service. We invite you to read the comments and reviews left by our customers. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Deck building & maintenance (2199)
Kitchen remodeling (2199)
Window & door replacement (2137)
Aging in place (4)
Bathroom remodeling (4)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Home Town Restyling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Home Town Restyling in Cedar Rapids, IA; Marion, IA; Iowa City, IA; Hiawatha, IA; Coralville, IA; North Liberty, IA; Solon, IA; Vinton, IA; Anamosa, IA; Lisbon, IA; and 123 other cities in Iowa and Illinois.
In this report, Home Town Restyling has published a summary of the customer feedback they've received since they joined GuildQuality in April 2013. In that time, 1,771 out of 2,359 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
Home Town Restyling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Home Town Restyling customer, and if Home Town Restyling completed work for you after April of 2013 but you haven't yet received a survey, please let us know.
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