-

The crew was great and did a good job. They finished on time, and I was happy.

I highly recommend Valentine roofing with all roofing and gutter needs!

We gathered a couple quotes before deciding on Valentine. Valentine came in lower than other contractors, provided quality workmanship and excellent communication & customer service.

Valentine Roofing was excellent and provided great quality in every respect. They provided excellent work and communication throughout the process.

They were on time and didn’t push sales. Excellent communication and great follow through.

Quality company, easy to work with.

Excellent customer service!

Great Customer Service from Estimator, to Office Staff, to Field Crew.

This is the second roof Valentine Roofing has put on for me.

They should tell you if the sales tax is included with the quote.

Have used Valentine in the past, and will contact them in the future if other needs arise.

I felt like they took the time to go over the original estimate, explain what was what, the reason they stood out and how they were different, the value for the quality, and why they were different from the other competitors that were cheaper but did not have as good as quality of materials and warranty. It was a very easy process to go through, and I appreciate all of those things.

The team worked fast and delivered exactly what we wanted. They were professional, polite and cleaned up meticulously after each day's work. They solved the unforeseen problems (that always arise on projects like this) quickly and efficiently while consulting with me every step along the way. We couldn't be happier with the process and result.

We would have liked to have more manpower on our reroofing project, to reduce the time it took and reduce the time our roof was opened up.

The entire experience was so smooth. From the initial visit and estimate to the completion of the project.

Valentine Roofing completed the job promptly and did nice detail work on the flashings.

Fair estimate, corrected existing problems and the roof looks beautiful.

Very hands on and personable

Timely, quality, the company had great communication. When calls were made they got right back gave updates constantly. Great finish product at a good price.

Very dependable, supplies were kept neat, area around the house was neatly swept at the end of the day, finished roof looks fantastic!

Here's an email I sent to my experience manager yesterday after receiving a very strong complain from my neighbor who was negatively impacted by both the roofing & gutter crews:

We're in the process of getting the gutters installed yesterday & today. Unfortunately there was a two week lag between the ending of the roofing job and the start of the gutter job. During this time, about 1/3 of my home had no gutters. Last night during the atmospheric river that rained all night, we still did not have complete gutters on our house.

Aravia is my experience manager for the gutter job. Prior to the start of the job I provided very specific instructions about not using the neighbors property for tools, equipment, etc based on the experience we had with the roofing crew and the complaints my neighbor raised during that job. All was communicated clearly in advance Despite this notice, we had similar issues with the gutter installer that we did with the roofing crew - utilizing the neighbors property for gutter removal without asking permission. This rekindled all of the negative feelings and emotions my neighbor felt with the roofing crew and I took the brunt of her complaint head on. Not a pleasant experience to say the least.

After yesterday's issues, Aravia offered to speak with my neighbor to further apologize and try to smooth over the rough edges. I passed this along to my neighbor and received a long, detailed complaint about her experience with the roofing crew and the gutter crew which she asked me to pass along. I think it's important that you see this as well. She felt disrespected - again - with the gutter installer using her property without prior permission. I agree the roofing crew did an excellent job overall but from the comments from my neighbor, it could have been much better. The impact this experience has had on my neighbor and the resulting impact it's having between my family and my neighbor, will be long lasting. A simple apology won't fix the damage that was done.

I've asked Aravia to pass the text message on to you since I no longer have a direct line to you by phone.

see below

Very good communication and top quality instalation.

Good service