From start to finish the process was seamless, the crew {including the electricians} were professional, respectful and very, very tidy!

Areas For Improvement

Areas For Improvement - They exceeded all of our expectations. Great experience!

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship, communication and neatness exceeded any possible expectation!

Additional Comments

Additional Comments - Would recommend Crippen Woodworks to anyone. We are so pleased with our deck!

Crippen Woodworks has excellent service, they worked fast, with good workmanship.

Areas For Improvement

Areas For Improvement - Crippen Woodworks was good, quick, and did an efficient job.

Areas Of Satisfaction

Areas Of Satisfaction - Crippen Woodworks met and exceeded my expectations in all areas.

Type of work:

Type of work: - I got a rear deck removed and replaced.

Additional Comments

Additional Comments - Crippen Woodworks did an excellent, quick, efficient job just as advertised. I could not have asked for anything better. I wish every company can work like them.

CRIPPEN Woodworks is by far the best company that I have ever worked with. They were on time every day. I was kept informed about everything they were doing. All my questions were answered.
Charlie and his team were great . Mike and the other project manager were outstanding. I can’t say enough about their outstanding customer service.
I definitely recommend this company.

Communication

Communication - Communication was outstanding.

Quality Of Workmanship

Quality Of Workmanship - Workmanship was outstanding. The project managers made sure everything was up to their standards.

Professional & Organized

Professional & Organized - Very professional and organized.

Recognized Excellence

Recognized Excellence - Charlie, Mike, Paige and the other project manager. Paige was wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service exceeded my expectation.

I thought the Best Picks ratings were too good to be true for Crippen Woodworks, but when I read several of the review comments, I was convinced that this was the company I wanted to work with. We could not be happier. Charlie and everyone on his team was a pleasure to work with. Their communication, care, and workmanship was first rate. Charlie listened to what we wanted, and with his expertise and willingness to entertain alternative design ideas, we now have a beautiful, low maintenance deck and usable space underneath to meet our needs for years to come. Thank you, Crippen Woodworks!

Recognized Excellence

Recognized Excellence - Everyone we dealt with was exceptional!

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship is great. The extra effort to stylishly fill in gaps in the construction is truly appreciated.

Areas For Improvement

Areas For Improvement - Everything I have brought up to Crippen Woodworks, Inc., they have addressed.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations. From the very beginning, when he promised what Crippen Woodworks, Inc. would do to the buildup and timelines that were set, they were very timely, let me know when they would arrive, and arrived on time. Everything went well.

Additional Comments

Additional Comments - Overall, I am very, very satisfied. He was very thorough. Anything I had issues with, Crippen Woodworks, Inc. addressed and fixed. I am very pleased.

Recognized Excellence

Recognized Excellence - They made it very easy and smooth. Anything we needed they handled. I highly recommend them. We will use them again on our next project.

I would give this a six if it were available.

Quality Of Materials

Quality Of Materials - The quality of the materials used is absolutely a five.

Schedule

Schedule - Crippen Woodworks underpromises and overdelivers. They are very conscious about setting and meeting expectations.

Recognized Excellence

Recognized Excellence - I cannot point out a single person to recognize. Everyone at Crippen Woodworks is very accessible, and they took ownership of the project. They all worked well together and are very "customercentric."

Areas Of Satisfaction

Areas Of Satisfaction - Crippen Woodworks exceeded expectations when they built in some review days during the project. I had a couple of different ideas along the way. They really worked on them creatively. Some materials were not accessible; they even used a 3D printer. They made it happen. They allowed for changes. For example, I wanted the rail to accommodate string lights. They had to come up with extra-tall posts for this. They were able to customize and meet my request. They served the customer and the budget. The posts were double the height and worked with the rail system. It looks like it came straight out of the factory.

Additional Comments

Additional Comments - I have done a lot of projects, and Crippen Woodworks is my most favorite contractor. The ownership they took in the project was excellent. They understood my capabilities and made excellent suggestions. I was blown away by the finished project. My deck is probably now my most-used room in the house. We spend a lot of time there.

Recognized Excellence

Recognized Excellence - The foreman provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything met and exceeded my expectations.

Absolutely! We were looking for a top quality company that does things right, which means having all needed licenses, insurance, and worker's comp as well getting all permits and inspections required by our county.

Clean

Clean - The team thoroughly cleaned the site daily.

Quality Of Workmanship

Quality Of Workmanship - We were amazed at the excellence of the workmanship and the work ethic of the whole team.

Value

Value - We got the top quality deck that we paid for and more. Our project involved tearing down the old deck, building the new one with a slightly different footprint, adding a large covered area with a metal roof off of our kitchen, and screening in part of the deck on the ground floor. We also had ceilings installed upstairs and down plus we replaced the flooring on the side deck that connects the front to the back deck.

Areas Of Satisfaction

Areas Of Satisfaction - Crippen handled everything from meeting to discuss what we wanted; to obtaining a survey of our property; to solving site-specific problems; to drawing up professional plans for the deck; to helping us select materials; to working with our HOA for approval; to obtaining all permits and inspections; to answering all our questions; to finishing the project timely.

Knowledgeable

Knowledgeable - The Crippen team has a wealth of knowledge about building decks and it showed every day. This is a highly professional company. We couldn't have made a better choice.

My wife and I interviewed several highly-qualified deck contractors – and unquestionably chose the best in Charlie and Crippen Woodworks. Our reasons were as follows:
1. Background in fine interior carpentry. We knew we were getting a skilled contractor.
2. Large enough to have a sophisticated operation / multiple crews, but small enough to ensure the attention of the owner
3. During the initial interview, Charlie highlighted a water/soil-grading issue that every other contractor missed. Small details matter!
4. Entire staff were employees, not independent subs – and all were long-time employees. Strong internal culture of quality. Again, small details matter.
5. Crew were professional, polite, and extremely hard-working. Staff cleaned up work area at the close of every day. Everybody was accountable.
6. Competitive and fair pricing.
7. Charlie was always accessible and on job site frequently. Charlie is also well connected – we had to replace a retaining wall that was failing – Charlie pulled strings to have this fixed quickly and kept project on track.
8. Everyone, from Charlie on down, were good people…in a way, family oriented & super friendly.
9. Finished product is A++ (see pictures – we couldn’t be more thrilled) and we have full confidence he will always be around if we ever have any minor service issues.
We recommend Charlie and Crippen Woodworks without reservation.

Crippen Woodworks employs true craftsman. They don't create just decks and screened in porches, but living space that is an extension of your home.

Clean

Clean - Always neat, orderly, and out of the way. Never an eyesore for the neighborhood.

Quality Of Workmanship

Quality Of Workmanship - Very satisfied and my neighbors are very complimentary.

Professional & Organized

Professional & Organized - One of the most professional companies I've worked with regarding my house improvement history..

Recognized Excellence

Recognized Excellence - Everyone on the crew. Subs too!

Charlie and his team were great! The attention to detail was unmatched!

Communication

Communication - Great communication and detailed orientated!

Quality Of Workmanship

Quality Of Workmanship - The best contractor I’ve ever worked with!

Recognized Excellence

Recognized Excellence - Charlie, Mike and Fidel were so easy to work with, highly recommend.

Recognized Excellence

Recognized Excellence - Mike is always on top of things. He answered all my questions and his patience and attitude towards his customer are excellent

Areas Of Satisfaction

Areas Of Satisfaction - Despite the limits of supply due to Covid during construction of our deck and porch, we had very positive construction experience and a wonderful deck and porch, complimented by our visiting friends.

Quality Of Workmanship

Quality Of Workmanship - Crippen team prides themselves on quality and workmanship

Professional & Organized

Professional & Organized - If you want a job done right the first time call Charlie

Value

Value - Not the cheapest but you get what you pay for

Knowledgeable

Knowledgeable - Charlie Crippen is a true craftsman. He knows woodworking and it shows in the finished product.

So glad we found Crippen Woodworks. Charlie is a good-hearted and committed craftsman. He brought along a lot of similarly dedicated and talented subs with wide-ranging specialties. His communication was great in that we always knew what was happening next and where things stood. Our screened porch is now our favorite room in the house!

Recognized Excellence

Recognized Excellence - Everybody. There were a lot of different people involved as our project moved through stages. All were hardworking, pleasant, cooperative and did excellent work.

Areas For Improvement

Areas For Improvement - Honestly, zero.

Areas Of Satisfaction

Areas Of Satisfaction - Overall quality of work. Help in decision making to not spend unnecessarily. Materials selection.

Knowledgeable

Knowledgeable - Totally clued in and trustworthy.

Absolutely, and I have done so several times.

Recognized Excellence

Recognized Excellence - Charlie!

Additional Comments

Additional Comments - Crippen Woodworks does great work, is easy to work with, and Charlie has great ideas and suggestions. The crews are unfailingly polite and pleasant. They get it right.

Recognized Excellence

Recognized Excellence - Paige

Areas Of Satisfaction

Areas Of Satisfaction - Communications and customer service

Areas Of Satisfaction

Areas Of Satisfaction - Charlie was great to accommodate a last minute change to the original plan.

Appreciated Charlie Crippens integrity and work ethic of crew

Recognized Excellence

Recognized Excellence - Charlie Crippen

Areas Of Satisfaction

Areas Of Satisfaction - Ease of communication!!

Knowledgeable

Knowledgeable - Was willing to learn about rain-barrel install

Charlie and his crew were the absolute best team to work with! Highly recommended!

Quality Of Materials

Quality Of Materials - Top notch!

Quality Of Workmanship

Quality Of Workmanship - Honestly couldn’t be better!

Recognized Excellence

Recognized Excellence - The entire team! Absolutely fabulous each and every person!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Remarks

Remarks - I had a great experience with Crippen Woodworks. Excellent work, timely schedule, professional people, fair price and great follow-up

I would recommend Chippen Woodworks to a friend.

Communication

Communication - Charlie was very helpful in the planning of our deck providing information on various product alternatives.

Quality Of Workmanship

Quality Of Workmanship - Construction was of high quality and the workmanship was excellent.

Professional & Organized

Professional & Organized - The process from start to finish was well planned and efficiently carried out. Work crew was skillful and worked very efficiently.

Schedule

Schedule - Construction went smoothly and on schedule after all products were received.

Value

Value - The cost was fair and reasonable as confirmed by our investigation of other contractors and material suppliers.

Remarks

Remarks - Deck is two years old and looks like new. Charlie’s recommended products are of high quality and serve their functions well. We are very pleased with Charlie and his firm.

Remarks

Remarks - I am very happy with my two new balconies and they did exactly what they said inthe time frame promised! Im a happy customer and highly recommend Crippen Woodworks!

Please see below.

Remarks

Remarks - The work and the relationship with Charlie was one of trust and care that he displayed for our wants and desires for our project. He was willing to go that extra distance to give us what we wanted, but we trusted his good judgement on what that might look like. His communication and patience made the experience very pleasant. We love our finished covered porch and fireplace.

Additional Comments

Additional Comments - Don't hesitate to hire Crippens, and know you are in good hands.

Excellent company to work with. Highly recommended.

Remarks

Remarks - Team of workers were a pleasure to work with and always able answer questions in a timely manner.