Recognized Excellence - Fidel!
Areas Of Satisfaction - Great design and execution
Highly recommend Charlie and the entire team at Crippen Woodworks. They came into a deck project midway through due to some technical issues the original contractor couldn’t address. Charlie had solutions for all my concerns - the team came in and knocked it out quickly and ultimately elevated the final product. Nothing but compliments since the work was finished. Highly recommend!
Recognized Excellence - Charlie, Paige, Fidel, DJ, Mike All who worked on our project were great
Clean - They cleaned up every day of the job before leaving for the evening. Very impressive
Communication - Charlie came by on more than one occasion to check on progress and to make sure our needs were met
Quality Of Materials - Timber tech 50 year warranty material
Quality Of Workmanship - Outstanding craftsmanship. The best I’ve seen
Problem Resolution - Fidel, Douglas, Mike stayed engaged with the team and ourselves throughout the demo and build and went above a beyond to address issues that arose during the build. Repairing Areas that would enhance the look of the finished product
Schedule - Charlie and team worked with us to insure we were scheduled before we left for vacation. Really gave us piece of mind
Recognized Excellence - Charlie, Mike Fidel, Douglas
Areas For Improvement - Not possible
Areas Of Satisfaction - The amount of work Crippen did on areas of the house and even dryer ductwork was exceptional
Reliable and knowledgeable people
Clean - Kept the work area safe and clean
Safe - Well done job
Respectful - Always kind & courteous
Communication - Always updates and gives solid recommendations
Quality Of Materials - Prime material
Quality Of Workmanship - Excellent
They did an excellent job.
Recognized Excellence - Everyone was great. They were all fantastic.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - I was satisfied in every area. The design and the construction exceeded my expectations.
Type of work: - They also did a patio and retaining walls.
Additional Comments - Everything they did exceeded my expectations. The design and construction was fantastic. I couldn't give them a higher compliment.
I have received many compliment on quality of build of our screen porch and have recommended Crippen Woodwork to several friends
Clean - The crew keep the build area clean and organized throughout the project
Communication - Faith at Crippen keep me informed on schedule in inspections throughout the project
Quality Of Materials - They used the best materials available
Quality Of Workmanship - These guys are true perfectionist. All the cuts are close and tight like trim work
Schedule - They got project done including getting project permitted from time I approved it within 1 month.
Recognized Excellence - Faith did great keeping me informed of the progress. Charlie is also a perfectionist and saw a couple areas he wasn't happy with and had his guys fix. I wouldn't have noticed it but he did and I appreciate it because it looks better
Areas For Improvement - none, I am totally satisfied
Areas Of Satisfaction - The quality of work is better that expected
Remarks - They were very responsive, and professional and provided high-quality work.
They did outstanding work! they were professional. The best contractors I've ever engaged to do work around my house.
Recognized Excellence - I don't have anyone I would like to recognize for their exceptional service. They were all great. They were all super.
Areas For Improvement - They did not fall short of any of my expectations.
Areas Of Satisfaction - They exceeded my expectations with the quality of the construction, their professionalism, showing up on time when scheduled to complete the work, and responding to changes we made in all of that.
Type of work: - I had a replacement for my outside deck.
Additional Comments - They were outstanding. I could not have asked for a better experience.
Quality Of Workmanship - Above and beyond
Schedule - 100%!
Design - Yes, and exceeded
Recognized Excellence - All folks associated with our project were amazing.
Areas Of Satisfaction - Timely completion of project, pricing transparency and knowledgeable insight
Talking to Charlie Crippen about a new deck was refreshing. Not your typical salesman. You don't get a low base price, then have to add on all the pieces you want. Charlie tells you what the total price will be and what it includes so there are no surprises at the end. We were comfortable doing business with him. The crew came out every day ready to work and, except for a lunch break, worked steadily until quitting time (or, for us, until the rain came almost every afternoon!). The whole process was pretty painless and the results are solid and beautiful.
Clean - Probably would have been cleaner, but almost every afternoon work was cut short by rain.
Problem Resolution - Only reason for 4 stars is that we still have a couple of minor problems to be resolved, but I'm confident that they will all be addressed to our satisfaction.
Professional & Organized - Yes, even their work trucks were clean and well-organized.
Value - A Crippen Woodworks deck is not cheap, but it is the last deck we will need and with quality materials and almost no annual maintenance, the price is justified.
Design - We incorporated a couple of Charlie's ideas and they turned out to be great ideas.
Recognized Excellence - Our entire crew headed by Daniel and Tony arrived early, started working and worked all day. They worked well together, each doing their jobs. It was obvious they have worked together for awhile.
Areas Of Satisfaction - Overall quality of the finished deck. The ideas that Charlie had for some changes to our original plan turned out to be great and were done within the quoted price.
Additional Comments - Probably the least "traumatic" major renovation we've done to our house!
Recognized Excellence - Alex, Douglas, & Fidel
Areas For Improvement - Everything was well above expectations
Areas Of Satisfaction - The crew was exceptional and worked together like a well oiled machine
Knowledgeable - We ran into issues with placing the railing on an existing cement deck (steel bars) and the problem was solved and the railing worked out even better.
Type of work: - The final product exceeded expectations and had many precision elements (such as a door to under the deck that is almost invisible).
Additional Comments - We look forward to enjoying our re-decking for a long time in the future. We hire them then when it needs re-decking.
Clean - The crew cleaned up well after each day of work and were very polite.
Safe - Each day all of the equipment and supplies were packed up and stored. They did a great job of making sure no nails or screws were left behind after the project was complete.
Respectful - They always made sure to close the fence gates when they left so my dogs would not get out. The crew were always respectful with my property and I trusted them being there.
Communication - I’d always get updates from Charlie & Fidel on when the crew would be there and how the project was going.
Quality Of Materials - The deck they built for me was a massive upgrade from what I had before. Charlie educated me on the value of the materials that were used in the project.
Quality Of Workmanship - I could not be happier with the quality of work. Everything looks amazing, is sturdy and you can tell they are masters of their craft.
Problem Resolution - I never ran into any problems during the project.
Professional & Organized - I could not be happier with how professional and courteous the Crippen team was throughout the project.
Design - I was really happy with the work and would hire them again.
Recognized Excellence - I’d like to thank everyone at Crippen for being such great partners on this project.
Areas Of Satisfaction - Speed of the project, professionalism of the crew and quality of the work they provided.
Additional Comments - Thank you to Charlie and everyone at Crippen Woodworks!
I've already passed the name and number along to a neighbor!
Communication - Excellent communication. Fast, thorough, very clear. He was also very up front about our costs and what would change and by how much due to the size of the beams required.
Quality Of Materials - Charlie was able to quickly source very large cedar beams that were required for our project.
Quality Of Workmanship - Beautiful craftsmanship and we have had multiple compliments on our new pergola.
Problem Resolution - We literally had zero problems. However, any question we had was answered or addressed immediately.
Recognized Excellence - Everyone on the team that was at our house was so professional and respectful. Everyone worked so hard and during a heat wave to get our project finished on schedule. They demonstrated remarkable work ethic.
Areas Of Satisfaction - In every way. This was literally the best and easiest project we have done at our newly renovated house.
Knowledgeable - Charlie knows the products, he knows the pricing, and he knows his team. He was spot on when it came to all of those things. And he knows what is happening, who is going to be at the house, and when. It was great to have the owner of the business have his finger on the pulse of what is actually happening within his company (a rarity in our experience of contractors and business owners).
Respectful - We had grass in the backyard that I had just planted a few years ago, but because they worked constantly, they actually destroyed the grass around the pool, so I had to replace it.
Recognized Excellence - I want to recognize the owner for their exceptional service.
Areas Of Satisfaction - Overall, the quality of the work is excellent, detail and all.
Recognized Excellence - Charlie (the owner) and Paige (the receptionist) were exceptionally prompt and responsive.
Areas For Improvement - We highly recommend Crippen Woodworking.
The work they did was extremely professional. I'm in the trades my self, so I know the worth of a job done well. They took the time to make sure it was done right. A lot out of people are out there to take your money and run, but they did the job I wanted and made sure it was done right. I am very satisfied. I have a high standard, and they met it without a doubt.
Quality Of Workmanship - I would give the quality of the workmanship a 10-star rating.
Problem Resolution - There was a part that was not level, but they worked very hard to fix it. I am very happy.
Recognized Excellence - I would like to recognize the main crew leader, Doug and Mike and Fidel who checked in on him.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They met/exceeded my expectations with their attention to detail. Good was not good enough for them. They made sure everything was perfect.
Additional Comments - I'm very satisfied with the quality of their work. I know they were not the cheapest, but I paid for the peace of mind. The deck is 14 feet off the ground, and it is built like a tank. I could put an elephant on it. Skilled workmanship is not cheap, and cheap workmanship is not skilled. I am very happy that I paid for my peace of mind.
Professional & Organized - Absolutely the best around! We love our new deck! Charlie is ahead of everything.
Schedule - Charlie Crippen quoted us 3 weeks and he did just that!! His employees get the job done!
Recognized Excellence - His employees are the best! Respectful, clean and hard working.
Areas For Improvement - Nope!!!
Areas Of Satisfaction - From start to finish, Charlie was on top of anything that came up!
Knowledgeable - Charlie made great suggestions and implemented!
Additional Comments - We can think of anything Crippen could improve! They exceeded our expectations!
This company was professional in all aspects. Charlie Crippen helped us think through options, was fair and a bit lower in price than other bids, and his team did a good job. They finished it mostly on time (only had to wait a day or so extra for parts) and addressed very minor things in a timely manner. Would highly recommend this company.
Communication - The work crew, Charlie and Paige all did a great job of communications and it was much appreciated.
Recognized Excellence - Paige was lovely on the phone from my first conversation with her. Her enthusiasm for the company played a role in my decision. I was delighted that Charlie could offer options that I had not thought about, such as the heat of the decking material and the implications for our dog.
Areas For Improvement - None
Areas Of Satisfaction - All of them - we are very pleased.
Recognized Excellence - The entire Team was amazing. We especially appreciated Fidel’s ideas, care and communication throughout the process.
Areas Of Satisfaction - Design, attention to detail and permit coordination were outstanding.
Professional & Organized - They were very professional and organized.
Schedule - They would get 5 plus stars for this!
Recognized Excellence - I had 2 crews here off and on, but Charlie was a regular and he did a good job.
From start to finish the process was seamless, the crew {including the electricians} were professional, respectful and very, very tidy!
Areas For Improvement - They exceeded all of our expectations. Great experience!
Areas Of Satisfaction - Workmanship, communication and neatness exceeded any possible expectation!
Additional Comments - Would recommend Crippen Woodworks to anyone. We are so pleased with our deck!
Crippen Woodworks has excellent service, they worked fast, with good workmanship.
Areas For Improvement - Crippen Woodworks was good, quick, and did an efficient job.
Areas Of Satisfaction - Crippen Woodworks met and exceeded my expectations in all areas.
Type of work: - I got a rear deck removed and replaced.
Additional Comments - Crippen Woodworks did an excellent, quick, efficient job just as advertised. I could not have asked for anything better. I wish every company can work like them.
CRIPPEN Woodworks is by far the best company that I have ever worked with. They were on time every day. I was kept informed about everything they were doing. All my questions were answered.
Charlie and his team were great . Mike and the other project manager were outstanding. I can’t say enough about their outstanding customer service.
I definitely recommend this company.
Communication - Communication was outstanding.
Quality Of Workmanship - Workmanship was outstanding. The project managers made sure everything was up to their standards.
Professional & Organized - Very professional and organized.
Recognized Excellence - Charlie, Mike, Paige and the other project manager. Paige was wonderful to work with.
Areas Of Satisfaction - Customer service exceeded my expectation.
I thought the Best Picks ratings were too good to be true for Crippen Woodworks, but when I read several of the review comments, I was convinced that this was the company I wanted to work with. We could not be happier. Charlie and everyone on his team was a pleasure to work with. Their communication, care, and workmanship was first rate. Charlie listened to what we wanted, and with his expertise and willingness to entertain alternative design ideas, we now have a beautiful, low maintenance deck and usable space underneath to meet our needs for years to come. Thank you, Crippen Woodworks!
Recognized Excellence - Everyone we dealt with was exceptional!
Areas Of Satisfaction - The quality of the workmanship is great. The extra effort to stylishly fill in gaps in the construction is truly appreciated.
Areas For Improvement - Everything I have brought up to Crippen Woodworks, Inc., they have addressed.
Areas Of Satisfaction - All areas met and exceeded my expectations. From the very beginning, when he promised what Crippen Woodworks, Inc. would do to the buildup and timelines that were set, they were very timely, let me know when they would arrive, and arrived on time. Everything went well.
Additional Comments - Overall, I am very, very satisfied. He was very thorough. Anything I had issues with, Crippen Woodworks, Inc. addressed and fixed. I am very pleased.
I would give this a six if it were available.
Quality Of Materials - The quality of the materials used is absolutely a five.
Schedule - Crippen Woodworks underpromises and overdelivers. They are very conscious about setting and meeting expectations.
Recognized Excellence - I cannot point out a single person to recognize. Everyone at Crippen Woodworks is very accessible, and they took ownership of the project. They all worked well together and are very "customercentric."
Areas Of Satisfaction - Crippen Woodworks exceeded expectations when they built in some review days during the project. I had a couple of different ideas along the way. They really worked on them creatively. Some materials were not accessible; they even used a 3D printer. They made it happen. They allowed for changes. For example, I wanted the rail to accommodate string lights. They had to come up with extra-tall posts for this. They were able to customize and meet my request. They served the customer and the budget. The posts were double the height and worked with the rail system. It looks like it came straight out of the factory.
Additional Comments - I have done a lot of projects, and Crippen Woodworks is my most favorite contractor. The ownership they took in the project was excellent. They understood my capabilities and made excellent suggestions. I was blown away by the finished project. My deck is probably now my most-used room in the house. We spend a lot of time there.
Recognized Excellence - The foreman provided exceptional service.
Areas Of Satisfaction - Everything met and exceeded my expectations.
Absolutely! We were looking for a top quality company that does things right, which means having all needed licenses, insurance, and worker's comp as well getting all permits and inspections required by our county.
Clean - The team thoroughly cleaned the site daily.
Communication - Communication with and by Crippen was excellent.
Quality Of Materials - We have had decks for more than forty years so we know what it takes to get one that lasts. We now have a top quality deck built of materials that we know will last a long time.
Quality Of Workmanship - We were amazed at the excellence of the workmanship and the work ethic of the whole team.
Professional & Organized - This is the most professional and organized contractor we have ever worked with. Our HOA commented that the computer-drawn plans that Crippen submitted to it for our deck were the best they had ever seen.
Schedule - Yes, it adhered to our schedule and the workers and materials were always here when we expected them to be.
Value - We got the top quality deck that we paid for and more. Our project involved tearing down the old deck, building the new one with a slightly different footprint, adding a large covered area with a metal roof off of our kitchen, and screening in part of the deck on the ground floor. We also had ceilings installed upstairs and down plus we replaced the flooring on the side deck that connects the front to the back deck.
Recognized Excellence - Charlie, Paige, Dave, and Jose were people we talked with but the whole team provided exceptional service.
Areas For Improvement - The Crippen team exceeded all of our expectations.
Areas Of Satisfaction - Crippen handled everything from meeting to discuss what we wanted; to obtaining a survey of our property; to solving site-specific problems; to drawing up professional plans for the deck; to helping us select materials; to working with our HOA for approval; to obtaining all permits and inspections; to answering all our questions; to finishing the project timely.
Knowledgeable - The Crippen team has a wealth of knowledge about building decks and it showed every day. This is a highly professional company. We couldn't have made a better choice.
My wife and I interviewed several highly-qualified deck contractors – and unquestionably chose the best in Charlie and Crippen Woodworks. Our reasons were as follows:
1. Background in fine interior carpentry. We knew we were getting a skilled contractor.
2. Large enough to have a sophisticated operation / multiple crews, but small enough to ensure the attention of the owner
3. During the initial interview, Charlie highlighted a water/soil-grading issue that every other contractor missed. Small details matter!
4. Entire staff were employees, not independent subs – and all were long-time employees. Strong internal culture of quality. Again, small details matter.
5. Crew were professional, polite, and extremely hard-working. Staff cleaned up work area at the close of every day. Everybody was accountable.
6. Competitive and fair pricing.
7. Charlie was always accessible and on job site frequently. Charlie is also well connected – we had to replace a retaining wall that was failing – Charlie pulled strings to have this fixed quickly and kept project on track.
8. Everyone, from Charlie on down, were good people…in a way, family oriented & super friendly.
9. Finished product is A++ (see pictures – we couldn’t be more thrilled) and we have full confidence he will always be around if we ever have any minor service issues.
We recommend Charlie and Crippen Woodworks without reservation.
Crippen Woodworks employs true craftsman. They don't create just decks and screened in porches, but living space that is an extension of your home.
Clean - Always neat, orderly, and out of the way. Never an eyesore for the neighborhood.
Quality Of Workmanship - Very satisfied and my neighbors are very complimentary.
Professional & Organized - One of the most professional companies I've worked with regarding my house improvement history..
Recognized Excellence - Everyone on the crew. Subs too!
Charlie and his team were great! The attention to detail was unmatched!
Communication - Great communication and detailed orientated!
Quality Of Workmanship - The best contractor I’ve ever worked with!
Recognized Excellence - Charlie, Mike and Fidel were so easy to work with, highly recommend.
Recognized Excellence - Mike is always on top of things. He answered all my questions and his patience and attitude towards his customer are excellent
Areas Of Satisfaction - Despite the limits of supply due to Covid during construction of our deck and porch, we had very positive construction experience and a wonderful deck and porch, complimented by our visiting friends.
Quality Of Workmanship - Crippen team prides themselves on quality and workmanship
Professional & Organized - If you want a job done right the first time call Charlie
Value - Not the cheapest but you get what you pay for
Knowledgeable - Charlie Crippen is a true craftsman. He knows woodworking and it shows in the finished product.
So glad we found Crippen Woodworks. Charlie is a good-hearted and committed craftsman. He brought along a lot of similarly dedicated and talented subs with wide-ranging specialties. His communication was great in that we always knew what was happening next and where things stood. Our screened porch is now our favorite room in the house!
Recognized Excellence - Everybody. There were a lot of different people involved as our project moved through stages. All were hardworking, pleasant, cooperative and did excellent work.
Areas For Improvement - Honestly, zero.
Areas Of Satisfaction - Overall quality of work. Help in decision making to not spend unnecessarily. Materials selection.
Knowledgeable - Totally clued in and trustworthy.
Absolutely, and I have done so several times.
Recognized Excellence - Charlie!
Additional Comments - Crippen Woodworks does great work, is easy to work with, and Charlie has great ideas and suggestions. The crews are unfailingly polite and pleasant. They get it right.
Recognized Excellence - Paige
Areas Of Satisfaction - Communications and customer service
Areas Of Satisfaction - Charlie was great to accommodate a last minute change to the original plan.
Appreciated Charlie Crippens integrity and work ethic of crew
Recognized Excellence - Charlie Crippen
Areas Of Satisfaction - Ease of communication!!
Knowledgeable - Was willing to learn about rain-barrel install
Charlie and his crew were the absolute best team to work with! Highly recommended!
Quality Of Materials - Top notch!
Quality Of Workmanship - Honestly couldn’t be better!
Recognized Excellence - The entire team! Absolutely fabulous each and every person!
Areas For Improvement - None
Areas Of Satisfaction - All
Remarks - I had a great experience with Crippen Woodworks. Excellent work, timely schedule, professional people, fair price and great follow-up
I would recommend Chippen Woodworks to a friend.
Communication - Charlie was very helpful in the planning of our deck providing information on various product alternatives.
Quality Of Workmanship - Construction was of high quality and the workmanship was excellent.
Professional & Organized - The process from start to finish was well planned and efficiently carried out. Work crew was skillful and worked very efficiently.
Schedule - Construction went smoothly and on schedule after all products were received.
Value - The cost was fair and reasonable as confirmed by our investigation of other contractors and material suppliers.
Remarks - Deck is two years old and looks like new. Charlie’s recommended products are of high quality and serve their functions well. We are very pleased with Charlie and his firm.
Remarks - I am very happy with my two new balconies and they did exactly what they said inthe time frame promised! Im a happy customer and highly recommend Crippen Woodworks!
Please see below.
Remarks - The work and the relationship with Charlie was one of trust and care that he displayed for our wants and desires for our project. He was willing to go that extra distance to give us what we wanted, but we trusted his good judgement on what that might look like. His communication and patience made the experience very pleasant. We love our finished covered porch and fireplace.
Additional Comments - Don't hesitate to hire Crippens, and know you are in good hands.
Excellent company to work with. Highly recommended.
Remarks - Team of workers were a pleasure to work with and always able answer questions in a timely manner.
Remarks - Crippens team exceeded my expectations in all areas of the process. The greatest asset of their company are the employees. Professional and courteous behavior from Charlie all the way down to his most junior employee.
Crippen woodworks is dependable, responsive and an expert in porch construction. I trust their craftsmanship and workers and highly recommend.
Types of work - screened in porch, hardscaping
Remarks - Crippen Woodworks did an outstanding job helping to design and construct a screened in porch. Our project was complicated with a gas, stone fireplace, interior folding door, heater, and automatic plastic screens that go over the screens. Their workers were dependable and responsible, and they were responsive to questions and feedback. Excellent management and communication.
Additional Comments - I highly recommend Crippen Woodworks.
Remarks - Charlie and his team provided a stunning deck off the back of our home. Charlie provided numerous design ideas for the deck that we implemented - and we were glad that we did. Charlie and his team also adapted to our changing requests during the midst of the project. We highly recommend Charlie and his team!