They were easy to work with. They had good construction. It was a well built house. We had issues with my dad passing away in the middle of it, and they were willing to wait until we got it all figured out with the probate court. They were easy to work with and make changes.

I haven’t been happy with how slow the process has been. They have screwed up our floors and then just have stopped on the house completely.

I'd recommend them to a friend because they're a well-organized company, very interactive with their clients, and very friendly. They have customer service, as well.

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They were very flexible and were able to answer all of our questions with no issues.

Additional Comments

Additional Comments - Tilson Homes was able to work with me when other builders would not. Currently, they are in the process of making our dream home come true.

All the mystery and nervousness about the process is eliminated. Tilson professionals walk you through the process and keep in constant contact with you. I feel that I am truly a person and not a number with Tilson.

They use cheaper materials than they used to. My slab has cracked completely across my garage. They got stain all over my front porch and I can't get it up. When they painted the back porch, you could see every brush stroke. They said they would repaint it; they said they did repaint it. I have cameras on my property and they never repainted it. They lie a lot and I am having to hire people to resolve their mess-ups.

I've been pleased with the process from the beginning

Design was challenging due to not getting the hat we wanted for certain things and not knowing prices for our changes which usually led to a delay or just forgetting to follow up with a price and just not adding. Drafting seemed to always do what they wanted without reviewing our comments. This process seemed long because of our customizations with delayed responses as mentioned above.

Construction was much more smoother and seemed to be very expedited compared to the design process. Zach was our construction manager and has done a great job listing to all of our concerns and corrected a lot of the small things for us. The only gripe I have during construction is finding all the issues we did not get after construction has started on the areas not addressed during design.

The sales and design process went well and the building process has been great so far! The independent inspector we had come out pre-drywall spoke highly of the quality of materials and work.

We have just started construction of the foundation. So the only thing I could comment on would be the salesmanship and customer service. I really don't think you want to know what I think about this.

Additional Comments

Additional Comments - This is our second home build with Tilson that should say a lot about their homes.

They could improve with more communication.

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