DO NOT USE CHAMPION. The salesman Andrew will be amazing and smile as he lies to you. Make promises that will reveal themselves to be untrue then drop you after you commit. A free cruise that turned out to be a coupon voucher you have to buy. Quality of work is very poor and service is a complete joke. This company is not the only game in town and is not inexpensive either. Take your money someplace else. My project was 4 small windows, $4k and 4 months have passed and still waiting on service to correct their errors after calling and calling having many frustrating convos. This companies policy is to withhold direct ph numbers to any level of management staff so you will be left to call an 800 # talking to a diff rep each time that has no power to make any type of decisions. They only take mssgs for staff who will never call you back. I had to go all the way up to the top management team at the out of state corp office to get anyone's attention. Very disappointed 😞

Supervisor was terrible to work with. Pricing was absolutely terrible. Pressured sales tactics. Promotion pricing is a joke… there is no promotion. I still paid 2x what I shouldn’t have.

Loved the service, price is what it is but that is my only reason for 9

No

We have never heard anything from the vacation voucher group

See below

Does not stick to appointment times. Contracted employees “non champion employees” sub contractors. do not care about product quality. They just install the products. Any problems you better get a fine tooth comb. And go thru products properly.

Your windows are a great product.

When thay take off old window trim thay broke the frame to the point there was no wood in places. I was told you would replace rotten frame work around windows. I didn't think thay would brake the frames . Well the rotten wood and the broken wood just got covered up . Some windows were so shamed the window sills are not the same size. As for the windows them selfs it to early to tell.

Each step of the process was explained and carried out as expected.

everything

Very poor communication from salesman. Product not installed but bills were sent to me. Product finally installed-missing screens.

My low rating reflects the overall experience rather than the final outcome. While the issue was ultimately resolved, it required Champion to completely remove and redo the work that was originally installed a process that took three full days of labor.

The fact that such extensive rework was necessary shows that the initial installation was not done correctly or inspected with sufficient quality control. (The first attempt was some rolled roofing, flashing and caulk which took them 2 hours)

What was most disappointing was the lack of accountability and responsiveness early in the process. I had to make multiple calls and follow-ups before the problem was properly addressed. The resolution team that finally came out did excellent work, but it shouldn’t have taken that level of escalation to get to that point.

To make things right, Champion should focus on improving initial installation quality, verifying work before completion, and providing more proactive communication and accountability when issues arise.

I would absolutely recommend Champion to a friend.

Initial install delivered 7 damaged sashes. Reorder was only for 6 windows, delivered a LEFT slide instead of a right

This was the worst experience with a home project we have ever had. The project manager didn’t communicate well to us, the concrete guys no call, no showed us the first day and we weren’t notified they would be coming the next day and Brandon didn’t send the new plans after the variance was approved to the concrete people so they spent a whole day digging the wrong size trench and cut our step unnecessarily. The project had to change and it’s not what we wanted but we were too far into the project to get out of it. We have had be following along and on top of everything with this project.

Good communication. Excellent measure and install.

Attention to detail with the build

The big baby window the locks don't work and looks like the frame is broken

The installers did a very nice job

Completely inaccurate timelines, it took almost 5 months to get my window. Customer service was impossible to contact. I was not able to get updates or accurate information about my order status.

Crew that put siding up did a terrible job and it keeps coming apart

From salesman to our installers… everyone very professional & great people!

Your customer

Called July 7th about a door issue. No one could come out until July 30 but you had to have the service call payment when I called. Mark came out, couldn't fix the door, had to check with his manager, still have not heard back(2 days later)