The salesperson and the installers were great.

Seemed to be more interested is getting paid before start of work. Rescheduled twice, waiting for check to clear. Did not have accurate information from their accounting department regarding receiving the checks.

The product and the installer are great. The customer service with Tony and Amy is horrible. If you guys had better customer service on the front end, I think your company would have a lot better reviews.

Based on our recent customer service and sales experience I would not feel confident in recommending Champion. We had a much better experience 10 years ago when we had new windows and doors installed. This order for replacement windows was clunky, not very streamlined, poor communication internally and with us as the customer and an overall poor experience. My rating of a 4 is taking our initial experience 10 years ago in to consideration.

My project started around this time last year, and it is still not complete. And no one will return my phone call to schedule the “final” close out work.

The quality of the door and working with Champion through all phases was very easy.

Lower prices

I would suggest any of my friends or associates to consider Champion Windows for any projects that they mention or that they may inquire about.

Not a chance in hell. I will 100% warn people to stay away from champion. Infact I already have.

The entire process was conducted professionally by all

Pretty much everything from the start. With Ryan the salesman, to an earlier installation than the 8-12 weeks that I was told and expected, to John, the installer.

Communication

We are always impressed with both the quality of the product and the professionalism of the people.

Just..NO!

Door is beautiful.

My purchase was 05/28/2024 and the project is not complete. The install date was scheduled to start on 09/03/2024, but did not start until 10/16/2024.
See below for other reasons.

Payments in advance in full b4 starting the project.

I have been happy with the product. The windows are a bit expensive and it doesn't really seem to matter what size the window is. While I asked questions, I still don't really understand how the pricing works. There is a lack of clarity around the pricing and specials Champion seems to run routinely.

This project was mismanaged, mis measured, I've been lied to about cracked windows that were installed that had to be reinstalled and it took 9 months, I have four screens that were mismeasured and box cutter slashed them all and we are going on one year now and I still can't get my screens. As a matter of fact they were promised yesterday April 1st 2025

Champion Windows did a great job from start to finish.

Outstanding issues and price of multiple projects leaves me neutral at this time. Still waiting for new custom sized screen door that was ordered without a remeasure even needed. Escalated this issue to regional manager Al Norton who was somewhat underwhelming.

I've had terrible customer service since getting installed. Initial windows received were scratched and it took two months to get replacements. Place the second order.
And within a few days of being installed one of those windows just broke. I have reached out to champion multiple times was told my order was submitted for the new broken window, but no one has ever got back to me to confirm and last time I thought my scratch windows were entered to be replaced and that didn't happen either. And so I ended up having to reach back out 2. Weeks later, which delayed getting my windows replaced.. For the scratch window, when that showed up. That 1 was broken, so now, waiting for that 1 as well.

I am still waiting on repairs and finishing handles.

There were mistakes from sales to install. It created delays and trying to get answers was difficult. All the people were very nice but not a little less competent than I had expected.

No