Have a preferred name slot in your records. Pretty much every time someone new talked to me I was dead named. My primary contact was fine about using my preferred name but I shouldn't have had to endure it from everyone else. It was very unprofessional and no one ever properly apologized for doing it. It shows a distinct lack of understanding company wide about how important this is to a trans person. It also is incredibly easy to fix by just having your system programmed to put preferred name above legal name in priority in any of your correspondence. Plenty of companies have zero issue with this in my experience and you all struggled consistently despite my repeated communication about it

They were extremely professional a timely. The quality of work they exhibited while installing my door was amazing. They were in and out in under 3 hours and our door looks amazing!

The salesman Nick Tada was very knowledgeable and had his proof of window worthiness. The crew was very respectful when installing my new windows.

Not what I expected. They didn't show us that the windows have to be manually lifted out and removed to clean them. These are too big for for elderly or weak people. Can't clean windows without removing them completely from frame.

I was super happy with the sales pitch. Brandon worked to get us the price that we said we had to be at but then weeks after we ordered, he notified us to let us know that he didn’t know they weren’t selling the storm doors that we wanted and the price was going to go up pretty substantially and happened to be what he originally quoted and we said no to. He said we couldn’t cancel because we had already ordered but the order did not start until we signed change order. Now we don’t have storm
Doors at all. Installers also left the frame around door with exposed nails and definitely did not look like a finished installation.

Champion is not transparent on the costs of anything.

Well, let's start with the fact I don't have the correct door. Then consider that even though that was your error, it is still going to take just as long to get the correct door as it took for the incorrect one. I would think you would want to correct the error as quickly as possible.

Rich, your salesperson was great to work with. And the guys who put the windows in did a fantastic job.

It has been over 2 and a half years and I STILL do not have my screens fir my windows that open, so I have not been able to open them at all! The sliding door came in scratched and imperfect in the glass, I have been waiting for a new one as well.

6 out of 7 windows are not working, will not oper

nothing

Issue persist and I have no clear resolution. I’m concerned about the overspray, chipped areas on outside of window, broken parts and the team may have scratched the glass trying to get the overspray paint off the window. Disappointed that I have raised this and have no clear path to resolve…and you have every penny of my money. I’m prepared to take significant next steps if I’m not contacted in short order with an acceptable plan to cure the deficiencies.

Quality work.

No comment

The install was great but the making of the actual windows sucked. Several have to be replaced because of scratches in the inside panes

I appreciate the installation team completing the job in one visit. The timing was perfect for the party I’m having this weekend!

Very nice young man, John, was here most of the day as the two small basement windows had to have (old!) iron bars taken off of very small windows on the basement level. Some additional service came to bring some items. A larger kitchen window
was easier and wonderful to have that window easier to slide open & closing. (Not yet however!) I only have 5 other windows
in this house and they were done by Champion quite a few years ago. Sarah and I are very pleased and thank you very much.

The windows are ok, but the installation process is abysmal. After multiple issues, it took a year to finally have windows installed correctly.

Fast, friendly, made sure we knew what was going on every step of the way.

The whole process was friendly and professional.

Champion promised to install noise reduction glass and said the street noise would not be audible.
The noise is still loud and horrible.The windows were extremely expensive , I feel like I was taken advantage of.
i was going to go with Window World but they promised a better window.

Shame on Chanpion!!!

Setup appointment for installation on the phone for 8AM. Got an email for 8:30-10:30. Guys didn't get here till 11:30AM. A two hour window that they couldn't hit... I have 3 more windows and 2 more doors that need installed. I will go with another company. Wouldn't recommend to anyone

See the comments in the sections below. I'm happy with the final product, but found the timeline for the job being completed horrible. Yet Champion had no issues with taking our money at every point where it was stated in the contract.

amazing quality and professional. this was finished before I knew it, and I was so impressed with how it turned out.

The installers were very professional and attention to detail met with my approval. I could see they took pride in their work and left everything very clean.