The sales and installation people were excellent. Everything in between was miserable. Scheduling was painful.I had to call my sales guy multiple times for assistance. Dealing with the backend office people was regrettable. Rude and non responsive. Even trying to pay one of the installments was painful. After dealing with the rude measure person I was told to make another installation payment. I left a voicemail with their billing person multiple times. She never returned my call then when someone finally got back to me they were rude.

quality and price are the selling point

Overall experience was excellent.

They were on time and fast. They did s great job installing our door.

I am still waiting for a screen!

I am very happy with the results of my new patio cover

It was the whole package from salesman to installation. The price was right for me. I talked to a neighbor and she might be calling. I think it’s so much better to have a company do the install rather than a contractor or a handyman and I believe I got a very high-end product that will last through eternity.

Customer service issues. The scope of work on the window replacement is not the same as it was under the old ownership. Leaving the customer more work to do.

We also experienced months of delays even though we paid a substantial amount up front. Had a two month delay on window measurements, they lost the original measurements and did not get the color right. Lastly when the windows were finally installed one had the wrong glass, which was later replaced with the correct glass.

Too soon to know.

Great company!

Good quality

The champion worker did an excellent job installing the new back storm door. Thank you!

How easy the process was

Overall went very well. Good communication throughout the order fulfillment and installation process.

Broken window installed without telling me. Reordered window was the wrong size. Had to keep reaching out myself instead of Champion doing its job.

The service is good but the windows came in poor quality. There is a literal fingerprint inside the panes of one of my windows that I can never clean. The install supervisor should be looking at quality before sending guys out with the windows to install. It also might help to install them with the protective film on them instead so they don't get caulk on them during install. Overall nice company because they did send out a service texh to clean my windows and he is ordering some new sashes because of the fingerprint. But they need to work on product quality for what people are paying for their windows.

Pricing was reasonable and the people were great to work with

I likes everything, from the salesman to the installation.

First, improper measurements for one window so couldn’t be installed with others. Second, my kitchen window will not lock - hence improperly installed. Third, I couldn’t get anyone to call me back to correct problem. I was forced to reenroll in order to schedule an appointment.

Everyone was pleasant and professional.

People should shop prices

Installers were efficient and professional. Work area was protected during installation and cleaned after completion.

Too expensive. Damaged door. Payment terms not explained clearly.

When I scheduled an estimate it was two salesmen that showed up and they had high pressure sale tactics. Fast talkers and I wound up spending more money than I wanted to.

Sales presentation was thorough, and the installers were professional and quite efficient.