Good quality

The champion worker did an excellent job installing the new back storm door. Thank you!

How easy the process was

Overall went very well. Good communication throughout the order fulfillment and installation process.

Broken window installed without telling me. Reordered window was the wrong size. Had to keep reaching out myself instead of Champion doing its job.

The service is good but the windows came in poor quality. There is a literal fingerprint inside the panes of one of my windows that I can never clean. The install supervisor should be looking at quality before sending guys out with the windows to install. It also might help to install them with the protective film on them instead so they don't get caulk on them during install. Overall nice company because they did send out a service texh to clean my windows and he is ordering some new sashes because of the fingerprint. But they need to work on product quality for what people are paying for their windows.

Pricing was reasonable and the people were great to work with

I likes everything, from the salesman to the installation.

First, improper measurements for one window so couldn’t be installed with others. Second, my kitchen window will not lock - hence improperly installed. Third, I couldn’t get anyone to call me back to correct problem. I was forced to reenroll in order to schedule an appointment.

Everyone was pleasant and professional.

People should shop prices

Installers were efficient and professional. Work area was protected during installation and cleaned after completion.

Too expensive. Damaged door. Payment terms not explained clearly.

When I scheduled an estimate it was two salesmen that showed up and they had high pressure sale tactics. Fast talkers and I wound up spending more money than I wanted to.

Sales presentation was thorough, and the installers were professional and quite efficient.

The process from sales visit to installation went well. Reason not a 10 is at the start I stated I would not commit at the initial sales visit because I was researching multiple companies. A couple of days later a corporate sales rep offered a better price than my original salesman could. I got a good deal for the windows but the original salesman rep lost out on a commission thru no fault of his own.

The sales and installation process was great. Warranty work, however, has been less than desireable. I question whether I want to finish the project we've started.

No high pressure sales. Straight forward information

It took 3 appointments to finally complete my job costing me 2 days out of work. One window never showed up, and 3 windows came in sized completely wrong having to be re-ordered. Several windows did not match as exact replacements (grids) so now I have to worry someday my HOA will have an issue. The final window that had to be reordered for my master bath came in completely different than the original which was a side slide and this one is up/down, again not matching the exterior grid pattern of the original. I voiced my unhappiness with all the errors and my needing to miss an extra day of work requesting some type of credit on my bill. I received no credit.

The entire process from sales to matierals purchase to installation was smooth, professional and delivered a superior product.

Placed an order last year and Champion could not get 2 of my windows measured correctly. Had to wait almost a year for job completion. No management has responded to me to discuss any type of compensation for our many times of having to take time off of work to meet crew with incorrect window fit.

Our experience overall was positive. The windows are very good quality and the install was very professionally done.

Amazing product. Incredible installers. Communicative and honest.

Sales person was very aggressive in selling the windows,but unresponsive when we tried expand the project.

Window quality, install quality, professionalism and customer service.

I don’t leave reviews

Courteous, friendly, knowledgeable staff. Impressed with the windows.

Cleaner installment by minimizing dust & foot traffic. Cleaning window prints and smears.

The product is good. The windows are good windows, but the promise of their warranty is false.

Quality control is a joke! I would not recommend. Screens did not fit. Seams are not smooth. There is a gap where the vinyl is too short to reach the corner properly. I can see the insulation. I've had them out once already for the screens, now I have to make more time for them to replace at least 2 brand new windows that I know the installer had to have seen weren't made properly as the bracing screw was right next to the gap! It's interesting also that when you read the reviews, Champion only responds to positive reviews. I've tried to give grace but having another issue arise that should have been noticed prior to installation warrants a 1 star or lower rating.

Quality control is a joke! I would not recommend. Screens did not fit. Seams are not smooth. There is a gap where the vinyl is too short to reach the corner properly. I can see the insulation. I've had them out once already for the screens, now I have to make more time for them to replace at least 2 brand new windows that I know the installer had to have seen weren't made properly as the bracing screw was right next to the gap! It's interesting also that when you read the reviews, Champion only responds to positive reviews. I've tried to give grace but having another issue arise that should have been noticed prior to installation warrants a 1 star or lower rating.

While my order was very expensive which did not surprise me for the custom size and special requirements, I don't know how affordable it would be for more standard installations..would like to have more knowledge of that level of pricing before recommending through the newspaper I own that covers 10,000 square miles of territory

QC in 2nd installment not the same as the first.

After 2 failed installs, and no one responding to my complaint submitted through Champion, and the project still not completed, I, in good conscience could not recommend Champion to anyone.

I liked my salesman, and I liked my installers. All were great, the service, any questions I had were answered. They all did an awesome job.

No comment

They were easy to work with and provided a good price.

The experience from start to finish was professional and quick. The windows are good quality and we can already tell the difference in less heat loss.

A good job.

Quality windows with good price!

Happy with the service regarding new window installation but had significant issues with the warranty department.

Lied too and disrespected. Numerous issues immediately after install. Customer service is a joke.

Have a preferred name slot in your records. Pretty much every time someone new talked to me I was dead named. My primary contact was fine about using my preferred name but I shouldn't have had to endure it from everyone else. It was very unprofessional and no one ever properly apologized for doing it. It shows a distinct lack of understanding company wide about how important this is to a trans person. It also is incredibly easy to fix by just having your system programmed to put preferred name above legal name in priority in any of your correspondence. Plenty of companies have zero issue with this in my experience and you all struggled consistently despite my repeated communication about it

They were extremely professional a timely. The quality of work they exhibited while installing my door was amazing. They were in and out in under 3 hours and our door looks amazing!

The salesman Nick Tada was very knowledgeable and had his proof of window worthiness. The crew was very respectful when installing my new windows.

Not what I expected. They didn't show us that the windows have to be manually lifted out and removed to clean them. These are too big for for elderly or weak people. Can't clean windows without removing them completely from frame.

I was super happy with the sales pitch. Brandon worked to get us the price that we said we had to be at but then weeks after we ordered, he notified us to let us know that he didn’t know they weren’t selling the storm doors that we wanted and the price was going to go up pretty substantially and happened to be what he originally quoted and we said no to. He said we couldn’t cancel because we had already ordered but the order did not start until we signed change order. Now we don’t have storm
Doors at all. Installers also left the frame around door with exposed nails and definitely did not look like a finished installation.

Champion is not transparent on the costs of anything.

Well, let's start with the fact I don't have the correct door. Then consider that even though that was your error, it is still going to take just as long to get the correct door as it took for the incorrect one. I would think you would want to correct the error as quickly as possible.

Rich, your salesperson was great to work with. And the guys who put the windows in did a fantastic job.