From sale to finished product, not happy with it

Attention to detail was lacking. More concerned about getting done and getting out than doing a quality job.

The installation of my windows did not meet my satisfaction. After the windows were installed we found damage to the siding of our house and the window screens pop out very easily which is a safety concern with having small children. Also there was a lot of debris that was not cleaned up after installation.

I would definitely recommend Champion to anyone considering a home improvement project

I bought windows for my previous home from Champion and loved them. Based decision on prior history and a huge mistake. So sad.

Excellent service!

Lots of door options to pick from and like how it is manufactured in USA

Prices and customer service

Get a install manager who follows through with installation issues without the customer having to visit the headquarters location to file complaints.

Home improvement projects can be very costly and are a considered purchase. Champion explained the various options and discussed available discounts and financing options. Installation was conducted professionally and the crew was great. Follow up call/visit after installation was appreciated to make sure there were not issues.

Quality workmanship. A pleasant experience.

Did good

The crew was great! Josh and Robby were very nice, friendly and answered my questions and assured me of my concerns and needs. Dan and Scott (managers) were very attentive and easy to communicate with. They kept me in the loop and assured me of anything I needed or asked.

The sales guy was nice but one of my windows was installed incorrectly and it wasn’t noticed until days later when we tried to open it. You guys came back out and said it needed to be replaced but we didn’t hear anything else after. I called today and it’s going to be 8-10 weeks to get a replacement in? That is longer than the initial timeframe for the first set of windows! We’re waiting to sell our house until the window is replaced because where I live people use FHA/FDA loans and a broken window cannot qualify for that type of loan, and with the replacement being almost 3 months away, we’re **months** behind being able to list our house because of your mistake and bad installation and unwillingness to expedite a replacement. And I can’t talk to anyone that can help unless they call me within 72 hours? We should have never went with you all for our windows and we never will again.

In proper measure and install

Price was very high (double) cost that neighbor paid for full front door replacement.

Straightforward. Facts. Information. Questions answered. Been an inspector in highway and bridge construction for 40 years. That’s what I need.

Sales guy was very greedy. He was hoping we would do all 20 windows and 3 doors, and I told him I wanted to slowly do window by window at a time, and we greet on what windows wanted to be place, he fill out the paperwork wrong so when the guy came out to measure the windows, he didn't tell us what windows, he measured out and when the first time install guys came out to install the windows, the wrong windows, then I told the install guy, those were the wrong windows and his response was well I would just tell them to leave my house and I'm like, wow, to get to work done. we seeing the paint finish was wrong, damage extra glue in between the glass. I called customer service and told them what happened and the lady said, I'll get out of sales manager and I just got ghosted and then I decided to contact attorney journal, they were no hope. Champion Windows send me a letter, threaten me to keep my money and not help fix the problem and take our money away from us and not help and fix the problem until I say to surface lady Ican get the news involved, then I got a call from somebody and now they trying to fix their screw up.

Professional, quality products, quick turnaround.

I like the products. The process needs improvement, especially went manufacturing messed up...

Wrong glass was installed on door and the door stain did not match the sample I was given. Its unfortunate there are zero samples of stain on fiberglass or a showroom where I can see it, esp when what is printed on paper is not the same as stained on a door. I also wished there was a program to show my renderings before I purchased, like some of your competitors do.

Length of time from ordering to getting installed seem long

Windows have scratches and black tar like stuff that won't come off

Josh and Robbie were excellent to work with

We appreciated the effort to complete the project in a timely manner, concern for details and cleanup around our yard, and keeping us informed of the progress and the schedule.