Third time I have used champion. Extremely happy with process from decision making to installations.

The cost the wait time and poor follow up

An 8 isn’t bad. Communication was just ok and we don’t like the color of the door, but the quality is top notch and the everyone was professional and accommodating.

Just waiting on the job to be finished.

Difficulty with scheduled installation. We were given a date and time windows and specific instructions as to how to prepare
We followed those instructioWe told and received emails that they would arrive between 9-11 am. We received a call at 9:20 that morning that the installer was sick and they would not be able to reschedule until Monday of the following week. We were not happy with this and contacted your "customer service" dept and spoke to Brittany who said she would check on an earlier time. I was on hold for 15minutes when she finally came back on the line and said installers would be there today and would contact us when they were on the way. At 2 when we hadn't heard from anyone we contacted the installation number. They informed us that they had no record of the call and wouldn't be there today. We expressed our dissatisfaction with the new date. After lengthy discussion they finally agreed to have someone come the next day. Not great customer service.

The guys were on time and worked hard the whole time! They did a beautiful job on our windows and cleaned up afterwards. Great crew of guys!

First of all, the installation crew was very professional and well organized. They arrived and the crew immediately began setting up in our garage. They completed the whole job in just a few hours, cleaned up the minimal debris, and were done by lunch time. We certainly were impressed with the efficiency of this group. This part of the experience I would rate as 10+. The same goes for the quality of the Champion Windows.

The windows are attractive inside and outside. They reduce outside noise.

They kept their promises. I'm very satisfied in their work. I highly recommend service to other customers.

The windows look great and were installed quick.

Installation was great, sales team was great, product has been awesome so far.

I’m pleased with the windows

Appreciated the entire end to end process and experience. The sales presentation to the installation was very professional.

The experience was exceptional

Everyone was professional, kind and considerate.

A couple of the windows were made to the wrong size but the installers didn't realize it until they already took out 2 of the windows and broke a window sill. They had to put in the ones that were the wrong size so we wouldn't be left with nothing in the 1 room, and then had to have new ones made. They did not install the windows for the other rooms or shutters that were made correctly; said they had to cancel the whole order. So we had to wait another several weeks for new windows to be made while having 2 of the incorrect size that looked horrible from the outside. In addition, we had to move our furniture back and hang our window treatments up again, only to take them down for a 2nd time when the new order was ready. I requested some type of discount or something showing that Champion was sorry for the inconvenience we were caused, but the sales person and the install manager were actually pretty rude; they seemed offended that I even asked. I understand that mistakes happen, but the windows were measured multiple times and for a company as big as Champion, it seems that they could have done a little something if they wanted to earn our business back in the future. I guess we are just not that important. Once the new windows were finally in and installed, everything went great, so we are happy with the product itself and the 2nd set of installers, just not necessarily the customer service we received from management.

The salesman wasn’t pushy and answered our questions. He was professional. The installers were awesome. They took everything away and cleaned up their mess. They were respectful to our house and made sure it looked just right before they left. They were always telling us what was going on and how things were going. The text to let us know that the windows were being made and when they were finished were unexpected. Then when we got the call to install we were fortunate enough to have them installed the next day after they were made. Everything was great.

The two young men that did my windows were very polite and did a good job. Their names were Jamey and Brad.

The product itself is wonderful! I love the windows! Even with the western hot sun bearing down on the space, it is quite comfortable. The sunroom is such an improvement to the deteriorating screened porch that I had before. I love having an actual roof that isn't corrugated metal. However, communication was an issue and should be a focus of improvement going forward.

Broken window, wrong size window, improperly assembled window. Required me to take three different days off for scheduled install attempts.

Team leader was approachable, explained what would happen as each window was placed. Provided quality customer service.

Great communication and quality was excellent. Very professional people!!

I live in my childhood home that has Champion windows my parents had installed years ago. Unfortunately a couple windows have a foggy appearance and a couple screens need replaced and Champion would not honor their lifetime warranty since the original contract (that I have) is in my fathers name and not mine even after I spent an additional 24k on siding. Now I know when I pass this house on to my daughter, Champion WONT be there for her if she needs anything

FAST RESPONSE!

I just think that putting a sunroom on your house should not cost 25% of the value of your house.