Door originally arrived in 4 to 6 week window but it was 2 to 3 inches too long, this is after Champion measured twice. It took another 8 weeks for the door to be remade. No follow up by Champion even after several inquiries to understand a new installation date. Installation team was less than responsive, very disappointed

I have already provided feedback and pictures numerous times.

They kept me informed throughout the process.

I like the service ! The persons that did the work,and the people I talked to everyone was polite ,and seemed to care.

Noboby I know would pay that much for windows.

Great product and fantastic install! Definitely getting more windows next year!

My wife and I are very happy with the finished product.

It took 9 months and 2 attempts to have our 2 entry doors installed with numerous frustrations, lack of communication, poor customer service and poor responsiveness after the first install of incorrect doors. When trying to contact Champion after the first doors were installed it was very difficult to actually talk to a representative-took numerous attempts through various methods (Facebook attempts were never acknowledged), experienced rude and not helpful customer service persons. Amanda finally helped. After doors were installed correctly (9 months after placing the order with the sales rep), completion team was very persistent in reaching out (via phone calls/emails and texts)to receive final payment-ironic that when Champion wants money there are no issues with communication.

The guys worked really hard on a very hot day and were very careful not to mess up the rest of the house and cleaned up their mess when they left. I just have a minor touch up that I hope they will come back to finish

Always do a great job, high quality

I have had a bad experience!, the windows and sliding glass door were delivered and installed and we noticed there was a sticky substance on the windows and the sliding glass door that is extremely difficult to get off because it is very hard when it dries. Champion had to order all new window panels and the entire glass door. There was also a dent by the handle on the sliding glass door. The substance is said to be the product the factory uses to hold the seal in around the inside of the glass panels. I also had three places where the trim wasn’t cut correctly, the installer has come back and fixed those areas but wrongly cut trim should not have ever happened or should have been corrected with entire new pieces as the installation was taking place. We are currently waiting on the new window panels and the entire sliding glass door to be produced and then Champion will replace all of them. I would have a hard time recommending Champion for a sunroom installation at this point.

Quality, workmanship, professionalism

Sales rep was outstanding. Listened to our needs and offered solutions. Final measurements guy was friendly and in and out quickly. Installer was friendly and professional and went out of his way to keep construction debris to a minimum. But there was a problem with two screens not fitting right. Our customer contact assured us that would be resolved. Within a week, a team was on site to replace the screens. The window screen fit correctly; the door screen didn't. Had to order another one. As of now, it has been just about two months since our installation and, despite many, many, many phone calls to Champion, we still don't have a screen door that fits.

Very clean respectful and professional

Your customer service is pitiful. Tried using the phone numbers provided and left voicemails and have yet to hear back. The installation was completed but 3 of the windows are hard to open 1 doesn’t open. Called to try and schedule a time for the repair and they don’t provide you with that phone number. Your company would like for you to do these surveys when the job has yet to be completed.

Great product and efficient installation.

Professional, knowledgeable employees. Kept work area clean. Beautiful windows! A+ for also taking the time to play with the dogs!

Service was very fast. And looks great

They were on time and very professional! Organized and knew exactly what to do. Very friendly. Most importantly, they put my blind brackets back up after the windows were in! I really appreciated that!!! Thank you!

First order was wrong and had to wait a very long time for the second door to be made

I can't honestly give an opinion until I meet with a customer service rep. I do not believe that the windows were installed correctly. I am having trouble getting an appointment with customer service

Communication

My two guys were amazing - they installed in less than a full day and we had 13 windows to replace. Amazing work champion.

So far, very pleased with the entire process.

The windows are excellent! They are working as described and we are happy. They look really nice from the outside, too!