Customer Care has not contacted us about installing the grab bar, the basket, and the shower door that needs adjustment. We have called several times since October 9 about these and other concerns.

Bring samples of the glass to demonstrate how the "aquaglide" works.

I liked that O'Neil came in and explained everything he was doing and was very professional on everything he did.

STILL WAITING TO GET MY CAP TO THE AROMATHERAPY POD. IT DID NOT COME WITH THE INITIAL INSTALL. THE INSTALLER SAID HE REPORTED AS MUCH TO HIS UPCHAIN. HAD TO FOLLOW UP MYSELF. WHEN I DID GET SOMETHING IN THE MAIL, IT WAS THE WRONG ITEM. I CALLED AMERICAN STANDARD DIRECTLY, AND WAS TOLD THAT THE CORRECT ITEM WILL BE SHIPPED TO ME. THAT WAS A WEEK AGO. STILL NO CAP. WHAT IS TAKING SO **** LONG?

quick, pleasant, informative , willing to take care of unplanned and unexpected problems

They were wonderful installers were very nice.

When American Standard installed it, everything went well. They knew what they were doing.

It’s nice but not totally as pic presented from salesman

My shower is leaking all along the bottom onto my new wood floors!!!

Fast and easy.

Everyone wasknol

Installers Were Very Nice And Worked 2 Full Days, and Did A Great Job.

Better communication of installation delays

Whereas I am thus far quite satisfied with the quality of the work that was done on my Walk-in Shower, I am still greatly dis-satisfied with the, length of time it took to even get the project started, not to mention the multiple instances of missed appoi tments and other delays. While I was able to contact American Standard for updates and rescheduling matters, overall it was a bit overwhelming and stressful process. I chose American Standard because of their reputation for quality in their work. There were times that I didn't feel that standard had been met.

seemless and easy

They did a good job and left it clean.

The installation went well. They were very professional. But there was a mix up on where my outlet for my bedau was to go. I didn't reliaze it wasn't installed in my bathroom until a couple of days later. I've reached out to the company and I haven't gotten any results. I also texted the installer. Noone has done anything but make notes.

The people you finance through is terrible at 10%. That is ridiculous but I paid off the shower early.

We had a problem with water not draining so I called they said we will get ahold of the contractor and he will call us so no call, now I will have to call again

Some cheap “order from Amazon” parts $3000 kit with $14000 install cost.

It took a month for them to finish and it still is not to my satisfaction.

Yes I will be telling everyone

Only with a comparison to another company

Still waiting for a shower door to be install!

Installers were extremely professional and completed all work in one long day!